Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.4  
Friendliness
3.1  
Overall Experience
2.3  
Price
2.6  
Quality of Work
2.8  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Luxury Dealership

By ohmy625 on 12/1/2018 at 6:26 AM. Helped by Thien Nguyen.

Very nice and well put together dealership compared to some of the other ones around this area. We were recommended here by a family member for the best deal on a Lexus and was able to get it here with Thien Nguyen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By tiffbui on 12/1/2018 at 6:02 AM. Helped by Thien Nguyen.

Thien Nguyen is an excellent salesman. He really cares about you and your needs even after the sale. I highly recommend him to all my friends and family

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

What I would expect @ a Walmart service center.

By Unhappy 20 year customer. on 11/10/2018 at 1:53 PM. Helped by Cashier, service representative and tire rotation tech..

11-09-2018, We are driving our 11th new Lexus since 1998. I brought our 2017 Lexus RX-350 in for a tire warranty replacement on Wednesday 11-7-2018. When the blowout occurred it knocked 2 pieces of trim off the fender wall. I asked for an estimate and was told $175 total for the trim replacement. Later in the day I received another call saying the estimate was now over $483 because they forgot to add the second piece of trim. I told them to go ahead and get the car ready. When I paid the bill the cashier said $120. She said the tire and trim was in warranty. I asked 3 times , are you sure and was told " yes ". After we drove almost home to Chambers county the cell phone started ringing. I was told they had made a mistake and I needed to pay another $363. I reluctantly gave my Visa card number over the phone. I'm not happy and I also think somebody @ S.M. Lexus is going to get reimbursed for the total bill just like the cashier explained to me. On the way home I noticed my front tires have 38 lbs and 31 lbs of pressure. Apparently the tire rotation tech didn't bother checking the N2 pressure in the tires. The tire pressure cap was missing also. I was told to go to Discount tires to have N2 added to the tires. Again I'm not happy. Everyone in the building dropped the ball. The service we used to receive was perfect, what has happened ? I'm seriously considering another brand . I can't drive an hour one way to get treated like this anymore. Roy Richard Schexenider

I would not recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

Dishonest People !

By Omji1234 on 9/7/2018 at 12:13 AM. Helped by Gerardo Sierra.

This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO , Then sold me the parts @MSRP . He told me , that ‘s the best deal ! ? I don’t have time to shop around so bought it . Same parts at eBay from another Lexus dealer 45% Cheeper ! It’s a rip- off place & dishonest people . So please check the price with different dealer / eBay before buy from there . Never go back again !

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

FADING INTERIOR

By Happybeach1 on 4/14/2018 at 2:20 AM. Helped by Jeff- not helpful and Michelle from CA.

I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon. There was a recall of older vehicles that had problems with the dashboard, armrest and above the dashboard fading, gumming up and cracking. Same issue has happened to my 2011 vehicle with 46k miles. Outside is in great shape. Inside looks like an older car. After spending months trying to get someone to give me an answer as to whether Lexus would repair this due to previously having the same issue- finally received my answer and it was a firm NO. Very disappointed and will not purchase this brand again. This happen to another friend and he traded in his car. Very disappointed in Sterling McCall Lexus for not assisting me with this. Again stay away from all LS models! Interiors decay and fall apart.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience in 45 years of buying cars

By Sara on 4/11/2018 at 4:12 AM. Helped by Dean.

I had the worst nightmare buying a used Lexus 2015 from Sterling McCall’s Lexus, I would not recommend it to anyone, I paid cash for the car and promised me it will take max. 2days to certify it, but it has been 3 weeks and no word yet about it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Advisor Sucks!

By Miss Sally on 3/18/2018 at 5:09 PM. Helped by Michael Mayes.

Service Advisor, Michael Mayes, was rude and lack courtesy! I came for an oil change . He told me that he was going to “educate” me when I pulled in; said I was supposed to sit in my car and turn steering wheels this way and that way. Then said he will look for me or paige when car is completed. Of course, that never happened!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I had an awful experience with the Finance department.

By Jenny on 2/21/2018 at 12:45 AM. Helped by Fardin Amjadian.

I had an awful experience with the Finance department. I called and left a message to return my call. The call was not returned. This guy only cares about selling warrantee contracts and we received no service during the payment transaction. This finance person did not present a business card in an attempt to remain nameless. In a phone call to a finance manager, she said he is not supposed to give you service his job is to sell more contracts. My impression is that service is what makes Lexus stand apart from others. The problem is that the finance employee was not honest with me and was in a hurry to deliver the car when the details had not been worked out yet.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal! Best salesman!

By Nightcrawler on 1/29/2018 at 2:40 AM. Helped by Thien Nguyen.

Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was quite honest, which isn't always the case when you go to other dealerships. Come here and ask for Thien, he'll work with you and get you the best deal!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful this is why people hate the car biz

By Johnny1974 on 11/24/2017 at 6:29 PM. Helped by Myling Salazar.

This place tell you lies after lie ! Ever heard that I don’t have to cheat you to beat you Tried to give me 46000 said I had a bad car fax which I don’t!!! said they could it 46000 which I have access to the auction they can’t I’m fine with them making money but they hit me below the belt!! Myling Salazar horrible experience

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service visit

By Rara65 on 10/30/2017 at 5:52 PM. Helped by Carl Sousa.

I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteous and thorough. I would recommend highly.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
5   Quality of Work

Customer service

By N.Yang on 7/30/2017 at 5:48 PM. Helped by Hung.

I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that when I was ready, just tell the valet and he will bring my car over by the door. So I did. But instead of bringing my car over, the valet simply handed me the car key and pointed (without saying a word) at my car which was parked in the sun. I couldn't help but wonder: is this the service that I should be expected from a Lexus Dealership? I probably wouldn't care if I was at a Toyota, but I seriously think a luxury car dealership should have a better service with better trained staff on the lot.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Fraud at finance department

By Freddie on 2/19/2017 at 2:35 PM. Helped by Farzad, Askari(sales), Leory Harris(Finance).

Fraud at finance department First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes have been taken out by his boss. Further investigation showed I was charged without my consent. I cancelled it by contacting the bank and the company who delivers the warranty.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO IT YOURSELF!

By Henry Nguyen on 2/18/2017 at 7:09 PM. Helped by Jeff Holmes #421257.

My pregnant wife brought in our 2016 RX350 for the 5k mile service, which is supposed to include complimentary Lexus Personalized Settings programming. We already had the checklist filled out, but when she handed the list to Service Advisor JEFF HOLMES #421257, she was told that we had to program it ourselves. The list clearly states that some of those options can only be programmed at the DEALER ONLY! Extremely aggravating that these so called "Advisors" would take advantage of people in such ways.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Albie Sugiharto, Fantastic service!!

By Hazel01 on 7/6/2016 at 4:29 AM. Helped by Albie Sugiharto.

As you know finding the right car can be really overwhelming. Well, when I finally narrowed down my choices, my cousin referred me to Albie Sugiharto. Albie was extremely helpful and diligent. During the 4th of July weekend, he worked with me and we achieved the best deal possible on a new 2016 GS350fsport. Adoring my new ride!! 😍😍😍 Even after making my purchased, Albie went above and beyond to assist me with a few minor troubles that I've encountered along the way, since the time of my purchased. 👍🏼😁 Albie's the best salesman that l've met!! I would highly recommend Albie Sugiharto, to anyone who's on the market, whether if it's for a new/used/or L-certified car. He's there for you 24/7 and will ensure that you get the sweetest deal possible. Fantastic service!!! I'm glad to be a part of the Lexus family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff

By patel on 6/28/2016 at 6:43 PM. Helped by Thien Nguyen.

They have good customer service here. Thien Nguyen was especially nice and easy to work with. Very nice dealership. Everyone was very friendly. Would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Thien for giving us such a great deal!

By danau on 6/22/2016 at 9:53 PM. Helped by Thien Nguyen.

Thank you Thien for giving us such a great deal! We were also very pleased with your customer service and knowledge of the vehicle. Top grade service, and would definitely recommend him to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!!

By nhannah on 6/21/2016 at 6:55 PM. Helped by Thien Nguyen.

Thien Nguyen is a the best salesman. He will work with you and get you the best deal possible. All of my family members bought a car from him and he continues to help us out with anything we need for our Lexus. He is a very good guy and I recommend him to everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Adeola is the Best! Again!

By TMire on 6/6/2016 at 9:09 PM. Helped by Tony Adeola.

Can't say enough about how awesome Tony Adeola is, as a Sales Manager and as a person. This is our 2nd vehicle from him in 12 months. I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless Car Buying Experience

By meffen on 6/3/2016 at 6:44 PM. Helped by Tony Adeola.

I went to Sterling McCall Lexus and could not say enough good things about my car buying experience. Tony Adeola was the best! If you want to have a painless, pressure free experience, not to mention an incredible deal where you don't have to scrape and claw to get the price you need, go see Tony Adeola at Sterling McCall Lexus.

I would recommend this dealer.