Dealer Reviews

Show:  

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

AFTER SALES

By Disappointed Customer on 10/22/2016 at 1:10 AM. Helped by Will Smith.

I bought a new Honda Civic and pointed out to Will Smith, the sales guy, that there are two small dents at the rear of the car. He assured me that they are going have it fixed. I proceeded with the purchase but It's been a week now and I still haven't gotten a date on when they are going to fix it. I keep on calling and sending email. Still nothing...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional cutomer service

By Jane Doe on 3/22/2016 at 3:36 AM. Helped by Will Smith.

I just bought a Honda Fit from Steve Hopkins. I had an wonderful experience. The staff that helped me with my purchase was Will Smith (Fresh prince of Fairfield). He gave me the most exceptional and thorough customer service I could find. He was very detailed in everything. He explained the sales contract and went through all the details in the car. When I left, I felt knowledgeable enough to know what to expect from my new car purchase. If I ever purchase a car again, Will Smith is the guy to go to. Thanks Steve Hopkins Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Perfect internet car purchase

By Stacy on 3/15/2015 at 9:58 PM. Helped by Will Smith.

I just had the best internet car purchase experience with Will Smith of Steve Hopkins Honda. He gave me an excellent internet price quote, and though I was nervous since I had to drive over 100 miles to the dealership and have had bad past experiences with other dealers, he made the whole thing go very smoothly, giving me exactly the price he quoted. He knows his cars inside and out, and took the time to make sure mine was programmed exactly the way I wanted it before I left the lot. He was a pleasure to work with. The finance person, Jose Ochoa, was equally good and worked out the difference in tax between the city and the county (I live in the county which has a 0.5% lower sales tax than the city), saving me some extra cash. I highly recommend Will, Jose, and Steve Hopkins Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the Best Honda dealers to WORK WITH.

By Slara22 on 3/12/2015 at 4:36 PM. Helped by Mike Nau.

Purchased my New CRV from them, The experience was GREAT. I knew exactly what I wanted and contacted them. Once we agreed on the terms I was in and out of the store in about an hour. They were really great and I would reccommend them to my friends and family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Replacing a reliable car

By Lucesco on 2/18/2015 at 4:27 AM. Helped by Ken Zaris.

I'm not a car aficionado. I've always just needed a reliable, low maintenance car to use. I've had my last Honda Civic for over 15 years and it was could have gone another 100K. But it didn't meet my new needs to easily store a bike or have room for two dogs. Working with Ken, he made the effort to understand my needs and not try to upsell me into something that I didn't want. I also think I got a fair price with this dealer. It was a good buying experience.

I would recommend this dealer.