Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Horrible dealership

By Marlise Boyer on 6/19/2019 at 10:56 PM. Helped by Steve Schmitt.

They break your car when you bring it in and don't care about fixing it. Instead Mr. Schmitt wants to win a battle against a strong female. Ridiculous. And are you really not going to fix a recall that caused deaths and a major lawsuit for General Motors. I think Ms. Barra, CEO, would have a heart attack if she knew.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely awful

By Abused customer on 4/26/2019 at 10:39 AM. Helped by Steve Schmitt.

You take your car in to get something fixed and instead they break the car. Steve Schmitt does not call you back and he does not even feel bad. How horrible

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was wonderful

By DEB_RUTH1 on 4/25/2019 at 2:41 PM.

Steve Schmitt was wonderful and Todd Cange my salesman did a terrific job make the deal work for me. Would recommend Steve Schmitt to anyone looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cruze Powertrain Extended Warranty Saves the Day!

By MARIEFERRELL on 4/20/2019 at 6:33 PM.

When purchasing my 2014 Cruze the salesman Robert Rice at Lou Fuze O'Fallon recommended the extended Powertrain Warrenty. That Warranty saved the day and a ton of money this week at Steve Schmidt Highland IL. My car had suddenly experienced a problem. It was quickly diagnoised and repaired in 24 hours. All work was paid for under the Warranty. Thank you gentlemen for your quick and courteous response to my needs. Thank you Robert Rice for providing buyers with information to make sound informed decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New tires

By john.hochmuth on 4/20/2019 at 6:00 PM.

I had new tires installed last week. Overall good job but I do have the drivers side front tire losing air. I think the valve stem is leaking. So I will need to come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By sprusa86 on 4/19/2019 at 9:08 PM.

Bob Bollman was great to deal with while my suv was getting an oil changed and tire rotation .Will call on him next time i need something done .

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

No call back

By BWPEARMAN on 4/19/2019 at 3:06 PM. Helped by Leroy.

I brought my car in for an oil change & tire repair. They couldn’t find a hole in my tire (that I need to air up every day) so I was given a card with instructions to go back when my tire was flat again, after calling the service guy. So, I called twice & left a message. Never got a return phone call. I’m taking my tire to another dealer to fix.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By Mel H on 4/19/2019 at 12:36 AM. Helped by Leroy in the service department..

Another wonderful experience at Steve Schmitt dealership in Highland Illinois. Prompt, courteous service. Leroy does an outstanding job, from greeting to payment. I highly recommend this service department and the entire dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no sales pressure.

By RDHALLS on 4/18/2019 at 5:21 PM.

Friendly, helpful and no sales pressure.we have dealt with Mike in the past and will use him as our salesman for any future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Personnel

By SUE_SHEVLIN on 4/18/2019 at 3:46 PM. Helped by Andrew.

The personnel were amazing, as was their service. Andrew was knowledgeable and helpful, patiently answering all of our questions. Chris Martz is amazing and a joy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 👍

By JAXNEY1724 on 4/17/2019 at 9:56 PM. Helped by Andrew Hawkins.

Great atmosphere was not under any pressure. Sales staff was friendly and knowledgeable.Willing to negotiate. Answered all of our questions. Would recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very amazing

By JRACLA4 on 4/17/2019 at 9:51 PM.

This is my 2nd time purchasing a vehicle from there and both of my experiences were amazing!! I will definitely return and buy another vehicle from them in the future. Todd is awesome!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change

By kendrareneelienemann on 4/16/2019 at 10:05 PM. Helped by James Guithues.

I took my car in for a routine oil change and tire rotation. Vanessa was my service advisor and James was my technician. They always are very accommodating and thorough when explaining reccomended services needed for my car, and the importance of each. The service is fast and the prices are unbeatable. I highly recommend them to anyone if looking for good quality service. Everyone in the service department is very friendly as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By nrambuehl on 4/16/2019 at 8:57 PM.

Went in for a oil change and I had a broken splash guard and they fixed it for no extra cost and nothing in side the vehicle was touch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely!

By MARKNKARA on 4/16/2019 at 7:54 PM.

I had had my car repaired after an accident and Steve Schmitt was great. I loved being updated throughout the time it was being served.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gear selector/transmission service

By JLDAVIS46 on 4/16/2019 at 7:52 PM. Helped by Leroy.

Good knowledgeable technicians whom treated me with courtesy and respect! I would recommend service here at Steve Schmitt any time! I will continue to get my service here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Follow up.

By frederick.storr on 4/16/2019 at 5:38 PM.

Very professional.and friendly. Above and beyond regular service given by others. Gave us service car so we could go to lunch. And instructions on how to use some of the options on the car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Ahoedt on 4/15/2019 at 10:05 PM.

Not only is Chevy making an unreliable engine but they know about it and aren’t telling their consumers. I’m incredibly disappointed in Chevy and their service centers for not informing customers about the oil consumption and timing chain issues with the Equinox.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department experience

By MARK SCHLEMER on 4/15/2019 at 8:38 PM.

I was originally going to wait for vehicle, but found the work would take a while. They gave me a clean loaner car so I could go about my day instead of hanging around all day. Bob let me combine 2 discount coupons. Great service. Trustworthy as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car Body Work

By bryonll on 4/15/2019 at 3:50 PM. Helped by Keith Langreder.

The shop made sure I had a rental car and had them pick me up at the shop. The work was done quickly and looked like new.

I would recommend this dealer.