Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Dishonest service practice

By bay04 on 6/23/2017 at 6:52 PM. Helped by Sam Ohyama.

Went there to get oil change. The car did not have leaking oil. They claimed perfectly fine oil filter adapter to be broken. You will have no choice but to buy a new one! Be aware of their diagnosis. Don't trust them!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Do not sell a car to this dealership, they are dishonest!

By Mike Tramiel on 5/13/2017 at 6:03 PM. Helped by Pete Rogers.

The sales department repeatedly made promises to buy our car over the phone then wouldn't honor them when we came in person. After accepting they were dropping the price by $500 dollars, they dropped it another $300. After swallowing that pill and coming in to do the deal, they dropped the price another $32 and wouldn't budge. The whole process was frustrating and insulting, they are not trustworthy, and have no honor. The sales person we dealt with was Pete Rogers. Because they kept jerking us around, all they are getting is this 1 star review!

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Horrible experience with new eGolf.

By rk2015 on 10/22/2015 at 4:08 AM. Helped by Joe.

The new eGolf with 500 miles has been in the shop for 11 days. Second time in the shop. Was supposed to hear back today but no calls. Have a case opened with VW. Need I say more... stay away

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service and quality

By miskell2 on 5/22/2014 at 9:43 PM. Helped by eric? i think bad with names.

i have had to use this dealership several times and each time i have been pleased with everything! very professional and accepting of all coupons i had. thank you so much everyone including the techs!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From my experience, buying car was never a pleasant...

By tyim on 7/14/2013 at 10:12 PM. Helped by Greg Kimberly, Frank Spagnola.

From my experience, buying car was never a pleasant experience with all the haggling, arguing, and sales tricks. Easily, you can spend the entire day at the dealership and walked out frustrated and exhausted sometimes without the car that you want. But OMG…my recent experience at the Stevens Creeks VW was a total surprise! The experience with Stevens Creek VW was impressive from the beginning to the end of the buying process. It took around 3 hours from walking into the dealership to driving out with my new car!! Super efficient! Both Frank Spagnola and Greg Kimberley are awesome!! Highly recommended to do business with both of them at Stevens Creek VW. Below are some detail on my experience to share with the readers! I contacted a number of local dealerships for a 2013 VW GTI for the last few weeks. I was deciding between the Wolfsburg and Driver's Edition and received quotes from 5 dealerships. All the quotes were pretty competitive so the question was which dealership should I go to. I had numerous email exchange with Frank Spagnola at Stevens Creek VW and was impressed by his quick and non-pushy responses. His assistance Rachel in fact called me to follow up on the progress and both the email and phone conversation were very professional. In addition, as I heard numerous horror stories about bad VW dealerships and had experienced myself in a while back, I decided to do a little research across all the dealerships. I like the reviews on Stevens Creek VW, especially from numerous feedbacks on Frank. So I decided to go in and gave it a shot. Frank was going to be away so he informed me that Greg Kimberly would take over and help me with my needs at the dealership. I was a bit concerned as I had no experience with Greg and had no idea how he handled customers!! A quick research on the internet made me at ease - There are great reviews on how Greg treats his clients. When I arrived at the dealership, Greg greeted me with a friendly smile and warm handshake. We found the vehicle that I wanted and proceeded to do a test drive. Greg pretty much left us alone to experience the test drive with zero pressure. No sales pitch. No pressure. Just feel the ride and come back to the dealership when you are done! Of course, I loved the ride!! :) When we returned to the dealership, it's the moment of truth - Negotiation. To my surprise, the process was very smooth! They honored the quote from Frank over our email exchange. When I showed them the competitor's quote, Greg pointed out the slight differences in the option. But, in the end, Greg were able to pull it off and match the quote without pressure and all the haggle. Very professional!! After we shook hand on the final number and got done with all the financing detail, Greg had my new GTI filled up and patiently walked through all the features in the car with me. We walked in right before noon and walked out with my new baby around 2:30pm. Efficient and no time wasted on arguing and haggling!! If you want a VW hazzle-free car buying experience, I would highly recommend Stevens Creek VW dealership and ask for Frank and Greg. Happy Driving!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just wanted to share this with everyone, so I wanted to...

By shreahb on 9/18/2011 at 6:21 PM. Helped by Frank.

Just wanted to share this with everyone, so I wanted to share here as well... Okay.. who really wants to go to a Car Dealership and go through the hassles.??? Oh yeah but I have no choice since I have bad credit and it's my first car too... I was really impressed with this dealership, especially with Frank and Raja. They both were very friendly, helpful and not pushy. I would recommend them to all my friends and family. Thank you again to all that helped us as we are very excited and happy about our new car and the deal we received. !!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would give this dealership zero stars but the program...

By ricky11 on 4/6/2009 at 10:16 PM. Helped by Many, including VW Corporate.

I would give this dealership zero stars but the program forces me to choose at least one. I recently leased or thought I had leased a new CC. I submitted a credit application one week prior to heading over to the dealership to look at the car. They said I was approved and sent me home with lease contract, and my new car. Two weeks goes by and I recieve a generic looking letter in the mail stating that they cannot find financing and I must return the vehicle. So I call the finance manager who lies to me and says that he never said the car was mine! Why would my name be on the registration of a car that isn't mine? He then goes on to say that if I want to buy a different car, or agree to a different down payment he can draw up a new financing contract. I thought they couldn't get financing for me, sounds like they are trying to make more money out of the deal. I am returning the now used car to them and will take my business to a legitimate dealership. I would recommend that everyone stay away from the crooks at this dealership. Bad business is not a good thing to practice in a slow economy, when plenty of other places are hungry for a sale.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Summary: The sales supervisor was extremely rude. I hope...

By ignaci on 10/20/2008 at 5:59 AM. Helped by Sales supervisor.

Summary: The sales supervisor was extremely rude. I hope they don't sell a single car through this time of recession. The first salesperson was nice enough. He showed us two cars. After the 2nd, when we told the salesperson we were not buying a car that day, he called his supervisor to make some pressure on us. We then saw two more cars I was interested in. While I was sitting in the last one, I asked if he had a DVD so I could see how the navigation system worked. Te sales supervisor said it was something they don't have available until I buy the car. I said I was surprised and that it was a turn off for me not being able to test this feature. Turns out I had a good reason for wanting to do this (my BMW 3 series nav system feels sluggish / unresponsive, so I wanted to see how this one worked). It doesn't matter, because the sales supervisor didn't give me a chance to explain, he said something along the line of "being insulted" and walked away from us to enter the store basically leaving us at the door. We obviously walked away after this. I've never seen such a lack of touch in any car dealer, and I've seen quite a few dealers. The worse of this experience was the feeling of discomfort it left on us for the next few hours. I really was the one feeling insulted.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I'm editing this review to bring the history of our new...

By Fifty One Fifty on 4/8/2007 at 1:11 AM.

I'm editing this review to bring the history of our new car purchase up-to-date. The '07 Rabbit we drove off the lot only 45 days ago has already been back to the dealership twice for battery issues. When we first bought the car, the morons running this place took us for a test drive in a Rabbit with a dead battery. How'd that happen? Well, as we perused the lot looking for one to test drive, our "salesperson" couldn't get a certain gray Rabbit (that looks just like ours) to start. After we went inside to run numbers, he came back with a gray Rabbit, running and waiting. Turns out they just jump started the thing we originally passed up...and we eventually bought it. He didn't bother telling us we had the car with the dead battery. So guess what? One week later we're stranded because the friggin' battery took a dump. After an aggravating run around and some calls to the dealership, we got the car jumped and drove it back there. We called them on their BS regarding the battery and the floor manager agreed to have it replaced. I'm no mechanic, but I do know that a battery that won't hold a charge for more than a week is trouble waiting to happen. So two days later we pick it up. Roughly three weeks go by...dead battery AGAIN!. Hmm. A bad alternator on a brand new car? I doubt it. My guess is that they charged up the ruined battery and gave it back to us. Again, we're left stranded. Again, we give up part of our weekend to get the damn thing back to the dealership. THIS time, we drive it over to drop off and the sales manager says he can't give us a loaner. This is after our salesperson told us we would get one for all our troubles. So, believe it or not, here we are, stranded at the dealership and they could care less. I could understand NOT giving us a loaner if this wasn't a brand new car. But c'mon! We paid for an extended warranty. We even brought a relative in on the same day to buy a Rabbit, too. And this is how they take care of the customer?! I've already written a letter to VW America in hopes that they will do something about all of this. Understand that these people don't care about customer relations or return buyers -- it's all about the sale and commission. Once you sign your life away they will make you jump through hoops to resolve any issues your new car may have.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was mistreated at other VW dealership. At first didn't...

By rjhike on 3/15/2006 at 6:57 PM.

Was mistreated at other VW dealership. At first didn't know that they had VW dealership at Stevens Creek Blvd. Even though they operate from the trailers, everyone is very good. One of the salesman said he was the Product Specialist did an outstanding job. They know their product in and out. I was overwhelmed by the info given by him. They were very patience. They gave me an interest rate as low as 6.9% which is unbelievable. The other VW dealership tried rip me off by giving me 10%.. Great job by everyone. Definitely will recommend my friends and relatives.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I wish I read the other review before I bought my car...

By soli1978 on 8/20/2005 at 12:20 AM.

I wish I read the other review before I bought my car from them. They sold me a certified car which caused all bunch of problems. And they don't take any responsibility for it. I had to take it to the service department and I had to pay for the rental. It seems nobody really holds them accountable for certifying the car. VW says 112 points and my car did not have many of them. Now, it makes rattling sounds and these guys say that it is an old car, of course it will do... But when selling it it was a certified !!! car... Stay away from them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

These Guys are Wolves in Sheep's clothing. Watch out for...

By screwed4490 on 7/16/2005 at 8:26 PM.

These Guys are Wolves in Sheep's clothing. Watch out for them
They PRETEND that they're different from other dealers AND bad mouth other dealers.
They use standard use car dealer tricks:
1) Sales guys will offer you things then will later deny that he did.
2) Manager will say "my sales guy made a mistake"
3) Finance guy will make you think you're getting the same deal
by playing with the numbers: They tried to hide the increase in sales price by offerning me a lower APR. (which was probably inflated in the first place)

DONT DO BUSINESS WITH THEM.


I would not recommend this dealer.