Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.5  
Friendliness
1.6  
Overall Experience
1.5  
Price
1.7  
Quality of Work
1.1  
Service
1.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership to buy vehicles

By Amitp on 7/24/2019 at 7:05 PM. Helped by Mike Farantino. Carmen/slevin.

Good luck getting a deal or even talking to someone about a current deal they have online. Mike and his crew are a joke. Wouldn't speak over the phone at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Two totally different sales help.

By The Black Pearl on 5/29/2019 at 2:56 AM. Helped by Tony, alias Tony Ali and John.

At first my wife and I went to buy a 2019 dodge Ram limited fully loaded. I wanted a different color. I was told they had one and would have it here in a few days. That was not true. The guy that helped us Tony and another guy who said he was Tony. Showed us the truck but didn't know much. I ended up buying it cash outright. I was told cash deals were not a big deal. It was to me 65thou and change was a lot. So now picking it up John and Ali helped us. I had told Tony we would be in to pick it up. The moonroof need the shade fixed and would be ready. It was not. Ali helped us and was great. Treated us like royalty. John walked us through truck showed us lots of tips and how too's it really helped. If I was going this experience again I would buy from John and Ali they were and are the best. John was Knowledgeable about the Ram Trucks and even sent us a web sight of videos to help us. He even said to call if we needed help. He wasn't the guy who sold us the truck and I so wish they were the other two seemed to not have it together or were out when we needed help. Now ask about Normandin Chrysler. I give them a zero. Worst ever. Told couldn't help us they had no fully loaded in stock and wouldn't look for one and walked away. No sale for them Ps. I Love My New Truck!!! Mike G

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If I could give this dealership 0 stars, I would.

By ericaj8 on 3/27/2019 at 5:24 PM. Helped by Doyle Buckmaster, Chris Hearty.

I will NEVER go back to this shop. I’m really going to try not to go into too much detail. It’s very difficult as we’ve been dealing with this dealership for the last year. We purchased a used Jeep in January 2018 with a 3rd party warranty. 3 months later I take it in for an oil change and was told that the e-brake, transmission and clutch needed to be replaced. One month goes by and they finally get a transmission ordered. It took one month because our rep was inefficient and almost never returned my calls. To get something done, I usually had to go down to the shop, I even gave my own warranty company the parts & labor pricing to get the authorization, which he was supposed to do. Once that was done, they ordered the transmission, turned out it was on back order for months, but we didn’t find that out until about 3 months later when they finally disclosed this information to us. Then when we go to pick it up, they tell us our battery is dead which they covered because it was in their care. Anyhow, after a pretty stressful 5 months we finally got our Jeep back with a used transmission installed in it (which we were fine with because it included an extended warranty). Everything was fine… Until... Two months later when we brought our Jeep in to a different shop for an oil change in which they told us we also had a transmission leak. Great, and the extended workmanship warranty is with Stevens Creek CJDR so we had to bring it back to them for the repair. They repair the leak but then another two months later we bring our Jeep in to another repair shop for the takata recall and find out that there is another transmission leak. So, brought the Jeep back to Stevens Creek CJDR for them to fix the transmission leak. They had it for a few days and said they repaired the leak but one month later while we’re on vacation and are packing up to head home, we start the Jeep and notice it sounds a little odd. When we start driving we notice the gears are kind of making a low grinding noise. We’re pretty much in the middle of nowhere so we decide we’ll attempt to drive it to the nearest town. We make it to town and take it to a shop where they informed us that the transmission fluid was bone dry and that the transmission was dead. We towed the vehicle to the nearest Chrysler dealership because since we’re not within X amount of miles from Stevens Creek CJDR, now we can take it to any Chrysler dealership. It takes 2 weeks for Stevens Creek CJDR to order the transmission, one week for it to finally arrive at the shop and another week to get it replaced. The transmission was so bad that it also broke the clutch so we had to have that replaced too. I had to call Chrysler Resolutions for them to take care of it because Stevens Creek CJDR went radio silent when I tried to ask them to cover it, especially since we just replaced the clutch 6 months prior. This whole debacle was an extremely stressful and painful process but after a year of dealing with Stevens Creek CJDR, I’m very happy that we never have to bring it back to them again. Because now, we’re 6 hours away from the dealership that just replaced the transmission and clutch so we can go to any Chrysler Dealership to cover any repairs to the transmission.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

The worst experience ever

By srujan24 on 1/21/2019 at 2:51 AM. Helped by Not Sure.

I have never had a worse experience with a car salesman. Here's a few atrocious things the salesman said: 1. We asked if we could look at the Jeep and he said sure take a look and started watching TV instead of walking us through the features 2. We asked if we could test drive the Jeep and he said "you've never driven a Jeep and you want to buy one?" 3. Then he finally let us test drive it and when I asked for the vehicle features/options he said "the normal options" 4. When we got off the test drive, we had to again ask him to give us a quote because he just walked away. He said he can't give us a quote for lease options without filling out the credit application. He said "you're asking me to solve a problem without giving me the right information. You need to tell me how much you make, your credit score and only then can I tell you" 5. We explained to him how we always get a quote for lease optjons even without filling out the credit application. He said "well if you want a number it's $600 but I am just throwing that number at you without knowing anything" 6. He was stupid enough to say "show me one other car maker which will give you a quote without filling in a credit application" 7. He may have been making the judgement that we weren't going to be able to afford that car. It's not how you treat any prospective client and I've lost interest in the Jeep itself because of this experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Dept is lacking

By SportsMOM33 on 1/9/2019 at 10:33 PM. Helped by Sanjet.

Car was dropped off for transmission check and DVD player issue on 1/4.. Transmission check was done 1/5 but as of 1/9 STILL NO INFO about DVD player issue... I have to call them as they do not call me with updates and I have to sit on hold for up to 30 min at a time just to get "disconnected".. driving over today to confront them face to face!!!! Sanjet is the WORST SERVICE ADVISOR EVER!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Didn't service our urgent security replacement

By Marj Bay on 11/27/2018 at 10:34 PM. Helped by It was a woman and man on the phone line.

Bad service. We have got manufacturer notice for URGENT security replacement from Jeep and when I called to this service, they told me that next available window for this URGENT check is on April 2019, IN 6 MONTHS. When they revealed that we didn't buy our car from them, they refused to deal with us and even stopped picking up the phone. I sent notice to Jeep to make them aware about such a bad service. Boardwalk Jeep service is farther but service there is much better. I've got my urgent security replacement in couple days.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

2 weeks and going on, just to (supposedly) replace battery

By uzevla on 11/5/2018 at 4:22 AM. Helped by ACE.

Jeep Cherokee Is plagued with the same transmission problems since it was released. Also, 3.2L engine has endless issues with Start Stop electronics. You might think it's worth trying it, because it's cheaper that comparable vehicles. *** Well, think again, as you will have hard time servicing those issues** I got it in for service, for the Start/Stop service light. Had to schedule TWO WEEKS in advance. Even then they couldn't get to it until tomorrow. Took them a week just to determine the light was on due to the failed main battery. Good. Well, the problems just start here: they say the batteries are back-ordered and it'll take a month! I am thinking - they (the dealership or the FCA) are supposed to give me a loaner now - so the cost of a loaner for a month is better for them then grabbing a battery from a local store? xxx? Am I in the Twilight Zone? Well, the answer to this question comes back soon- calling Jeep And FCA doesn't help - they won't give you a loaner and they don't care about the Lemon Law. And sure they are right - I personally don't look to get involved into a lawsuit as there is nothing for me there. So, FCA clearly pushes me to buy a new battery myself, and be done with this. Which is exactly what I wanted to do except: I get a call tomorrow from the dealership that PARTS ARE HERE and I can get my car the next day afternoon, if I drop it off at 7am. Sure I did, but again, it takes them 2 days just to get to my car. 3 days more and guess what: They tell me THEY ARE STILL WAITING FOR PARTS. Aaargh. Ok, I tell them not to f* with me, just give me rental. Surprisingly they do, but again, they promise the car will be done tomorrow. Sure it's not. The whole week passes, no responses. My car IS THERE FOR TWO WEEKS NOW SUPPOSEDLY BECAUSE THE BATTERY FAILED. Duh. Obviously - LIARS. Only they know what's going on with that car, which is not something I care about, but I am on the hook for 2 weeks to "be ready to pickup up the car tomorrow", yet it didn't happen. Pay attention that Normandin is just slightly better and really, you shouldn't be buying Chrysler around here as it's risky with the dealership being so poor. These guys are far behind the service level I had on my Mazda in the nearby Oak Tree Mazda.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience

Customer service and sales were painfull

By doug.duncan on 6/27/2018 at 7:24 PM. Helped by Ace.

I bought a 2018 Grand Cherokee Overland, "the car is great" but the sales procedure was painfull. I brought the car in today for a L.OF. and tire rotation? I had made an appointment the week before . When I should up at 9:50 AM I waited 40 minutes to talk to a service advisor who told me it would be the end of the day before they would be done. BTW when i made the appointment they told me I could wait and the it would take 20 minutes to an hour. Not Happy Ace the Service writer was nice and apologetic for the situation but also said it was the norm

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Quality of Work

This place is a nightmare

By William Kraemer on 3/1/2018 at 7:55 PM. Helped by GM.

Save yourself some frustration and go somewhere else. I would suggest driving to the Fremont Dodge or the Boardwalk dodge in Redwood City... You may have better luck. This "business" provides terrible customer service. In November I paid $60,000.00 for a 2018 Durango R/T. The sales process was what everyone expects from a car sales process, therefore, I don't have any complaints about the ACTUAL sale of the automobile, but that's the extent of my satisfaction with this place. Upon the finalization of the sale, they could not adequately wash my vehicle and remove some adhesive from the body of the vehicle itself. They were unable to rewash the vehicle at that time, so they asked me to return. I scheduled time out of my day to do so in which they rewashed the car and still did not remove all the adhesive. I understand that it is not about removing the adhesive (I did it myself)... It was more about the idea of being able to take care of a minor detail that I would think was important when making a significant purchase. I cleaned it myself and hoped I was done with it. Less than 2 months in, my driver side seat began to creak whenever I hit a bump or accelerated/decelerated. I scheduled an appointment on Feb 7th and brought the car in. They acknowledged the issue and said there was some plastic rubbing against some metal that they "shimmed down" and put foam between. It did not sound like a permanent solution to me, but they said it would work. on 2/9 I realized that now my seat memory was not holding the driver's settings. Also, I got an alert through my system that claimed there was "Engine System Malfunction. The vehicle onboard diagnostic system has detected a malfunction" I called again to make another appointment. When I explained to the rep what was happening, he said they could not reproduce the issue and asked if I just wanted to ignore the issue. Understandably I said no, I don't want to ignore it and he replied by saying it could take up to a month to diagnose and asked if I was alright waiting. I explained that I felt that was ridiculous but they would have to provide me a rental car for the amount of the time that they would have the car. He said they would not do that. This is when Yolanda stepped in, she explained they would run a diagnosis and we would go from there. As it turns out, they fixed the seat memory issue, and the "Alert" is a known issue that has to do with the Radio. (I got it in writing). I took the car back. Now the seat squeaking is back. I tried to call the service department and got sent to voicemail twice, then put on hold and eventually transferred to voicemail again. I called and left the message with the General Manager and have yet to hear back from him. A friend of the family is looking to switch to Dodge 2 of his leases and needless to say, unless something changes drastically, I am steering him WAY clear of this place. If you value your time, energy, effort, sanity. It is worth the drive to another dealership. The only decent experience I have had since the purchase was with Yolanda who is the only person that seems like she actually cares. I very much hope this can be resolved.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this dealer

By steveh on 11/22/2017 at 2:43 AM. Helped by Edwin.

My wife and I have purchased 2 vehicles from Stevens Creek Chrysler Jeep Dodge. I've been attempting to collect a refund check for the unused portion of a car warranty from SCJDR since March 1st 2017 and have been unsuccessful. The dealership has been unresponsive, has not returned my calls and has avoided meeting with me in person on repeated visits. I've escalated the issue to the Finance manager Edwin Ternian who told me he's only the "middle man" and could not assist me. I'd strongly advise anyone thinking of purchasing a new Chrysler product to avoid this dealership at all costs and look elsewhere. They are eager to sell you a new vehicle and quick to take your money but will provide zero support or assistance post sale.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Gross Incompetence

By Keri Arnold on 3/11/2017 at 12:33 AM. Helped by Lori,.

To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed. In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

Crappy Salesman

By Bill on 3/12/2017 at 4:27 AM. Helped by Chris.

Wife was interested in test driving a Challenger. Chris did not want us to test the car because he didn't want to put a lot of mileage on the vehicle. Also, Chris did not want to engage in conversation with my wife whom is picking out a second car for herself. Basically told him to xxxx off since he treated us like crap.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst repair experience ever

By Neveragain on 11/21/2016 at 3:46 PM. Helped by Max.

My Jeep Grand Cherokee has been in the service dept. for almost 6 weeks and is still not fixed. It just needed some relatively minor suspension repairs and is still not done. My service advisor, Max, is completely incompetent and helpful. He has never once returned my call or called when he said he would to update me on its progress. I have been given 4 completion dates over the past 2 weeks and it is still not done. Having owned many different makes of cars in my 40 + years f driving I can honestly say this is the absolute worst car service experience ever. I would urge anyone thinking of using them to go somewhere else.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Two months for appointment??!! Overpriced,slow. AVOID

By Dedicated to Jeep on 10/13/2016 at 8:03 AM. Helped by several, both sales and service.

I've had three Jeeps in the last five years and had all of them serviced here because this dealer is close to my house. I gave them a very poor rating because 1) it takes more than two months to get an appointment when you need any diagnostic or repair, under warranty or not doesn't matter (go to their online reservations or give them a call to test this yourself!) 2) they don't seem to stock many standard parts as I have had to leave my vehicle for a few days to get standard belt/hose/sparkplug servicing, 3) as with many others they suggest a whole laundry list of things they can do to prevent problems but I've come away with a couple thousand dollars of preventative maintenance and they never fixed the problem I went in for, 4) they are not competitive in pricing. I just bought a brand new Grand Cherokee Summit with options (list $60,000) and they were $9,000 more expensive than another Jeep dealer where I ended up buying from, PLUS, they offered me $2,000 less than the trade-in amount I received at the other dealer. Lastly, #5) while the service writers seem to have a mechanical background so they can relate to the service issue you are trying to get addressed (I've worked extensively on my own cars for 35+ years so know BS from the front line writers) they are friendly but impossible to reach once you leave the site. Cell phone number or voice mail it doesn't matter. If you had to leave the vehicle for any length of time you likely won't know the status (other than a request to spend more money) until the cashier calls you to come in and pick it up, elsewise you are in the dark for days even after calling numerous times. Overall, this is a very imbalanced dealership...they have gobs of new vehicles they are pushing off the lot without regard for the fact that their back end service, after the sale, is a real hoax because of a volume they can't get anywhere near to supporting. I agree with the other commentator's view...they have soured me on the brand and the manufacturer ought to penalize Stevens Creek Chrysler Jeep Dodge for their terribly dismal performance and ability in customer service needs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and friendly sales consultant

By maxwell on 8/27/2016 at 2:35 PM. Helped by Elias Vargas.

Elias Vargas was very friendly, fun, patient, and knowledgeable when showing me a new Chrysler to buy. It was an enjoyable experience considering a new car there with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2010 Challenger

By mks on 5/2/2016 at 6:57 PM. Helped by Abdullah, Shaz.

I bought a Challenger in 2010 from SCCJD. It took them about 2 weeks of dealing with GMAC/Ally to get me a good rate, but persistence paid off; I was able to get the car with a 60 month loan at 2.9-percent.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this dealership at all costs

By FrancescoV on 8/10/2014 at 6:12 PM. Helped by Ali, Farnoosh.

I waited a few weeks to write this review. I wanted a chance to cool down and give this dealership an opportunity to make things right. It's been about a month since my visit and I am still frustrated. I would not recommend this dealership. In fact, stay as far away as possible. You don't have to read too many of the reviews here to see why. This was my experience. We knew the model and style of car we wanted, but they did not have it in stock. After describing what we wanted, the sales manager presented us with a spec sheet for a car that fit the bill. In fact, this car had more features than we were originally looking for. We negotiated a price based on the spec list. I thought we had a fair deal. Fast-forward a few days when I was to pick up the car. It's missing 3 key features that were on the spec list. I specifically remember one feature because I didn't want it, but the other features made up for it. I've called multiple times, being hung-up on once, and getting nowhere with any of the staff. I don't like to give negative reviews, but I have never been so frustrated with any purchasing process in my life. Some words I would use to describe my experience: fraud, bait and switch, deceitful, and painful. I don't know about you, but this is not how purchasing a car should feel.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price

I did not receive my vehicle manuals or a spare key. I...

By caysmama1 on 6/9/2013 at 5:38 AM. Helped by Greg.

I did not receive my vehicle manuals or a spare key. I spoke with Ms. Espanol who apologized profusely but never followed through with either.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took in my VW bug trade in on a jeep; called me a week...

By lf123 on 1/2/2013 at 11:59 PM. Helped by Juan Gomez (i believe), Calvin Pham who was nice.

Took in my VW bug trade in on a jeep; called me a week later saying they had a better deal, but turns out they weren't able to finance my jeep. Were not forthcoming. Talked me into a chrysler, which i returned less than a year later as a lemon. Had to give them even more money down on a honda, which they came back to me on asking for more downpayment. they are scam artists. do not EVER do business with them. they are not up front.

I would not recommend this dealer.