Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4.1  
Overall Experience
3.8  
Price
4.1  
Quality of Work
3.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful

By Love the country on 7/17/2019 at 8:48 PM. Helped by Tom Piotrowski.

The service representative checked to see what I was having done. He checked for any outstanding recalls on my car. He was very friendly and helpful which I admire in a person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Fordguy on 7/16/2019 at 5:44 PM. Helped by Tom Stuckart.

My salesman was very knowledgeable and kind and curious. He helped me find a vehicle that suited our company well.. The sales.an also made sure I understood how all of the vehicle options worked.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great working with “Timber”, Pete.

By Jan on 7/13/2019 at 2:32 PM. Helped by Timber.

Loving our Fit and all the help Timber gave us along the way with its purchase. Would encourage buyers to ask for him. He made the process effortless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly & helpful service

By Susie on 7/13/2019 at 1:43 AM. Helped by Timber in sales. Service team is friendly & knowledgeable also..

Loved working with this team of people. Timber was excellent. He helped us set up everything we wanted & had answers to our questions. Even after the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steven Point Honda Excellent Dealership

By Tom, Plover on 7/11/2019 at 1:50 PM. Helped by Pete, Suzzana.

Excellent experience working with salesman Pete "Timber" when purchasing our two CRV's. Suzanna in finance was prompt and detailed working the numbers on my purchase and trade in. I am a repeat customer and would encourage others in the market for a car to stop and see Pete and Susanna.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very helpful.

By Snowman on 7/8/2019 at 12:53 PM. Helped by Jack Conley.

Jack was very knowledgeable about the Odyssey we bought. He explained all the new features of the van which eliminated any confusion. Excellent service and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Cindy on 7/8/2019 at 12:52 PM. Helped by Jack Conlee.

Jack was very helpful in explaining everything on our new Odyssey and provided us with excellent service and made sure we were happy with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Jack !

By Newcar on 7/6/2019 at 7:23 PM. Helped by Jack Connley.

Jack provided us with excellent service as we searched for our new vehicle. He was very knowledgeable and understood our needs. The business and service departments were very professional as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Honda14 on 7/3/2019 at 3:34 PM. Helped by Kelly.

Routine Oil change with noise with a noise coming from rear. Replaced wheel bearing within an hour and with a discount. Excellent service and knowledgeable service department with a comfortable waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By jconn97 on 7/3/2019 at 3:35 AM. Helped by Jack.

I had a great experience at this dealership. The staff is very friendly and accommodating. I absolutely love my Honda and will be doing business with them again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very welcoming and good communicators

By Davy3 on 7/2/2019 at 11:42 PM. Helped by Kurt, Brian and Nathanael.

Brian and Kurt made my Dad and me feel welcome immediately. Kurt did a great job of making the financing feel manageable with my budget and Nathanael talked us through some complicated loan information so that it all made sense. I drove the car home the same day as purchasing it! Finally, Kurt sent a thank-you card to me a few days later for purchasing the car. I highly recommend shopping at SPH, if you can. Thanks, Steven's Point Honda! I love my Honda CR-V. - David

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Online shoppers beware!!!!!!

By Don't buy on 6/1/2019 at 2:51 AM. Helped by Some young kid.

While considering a pre-owned Ridgeline I searched the Stevens Point Honda website and they had one listed. We had a shopping trip planned to that area (50 miles away) and thought we would just drop in to look at it. When we arrived it was not on the lot so I went in to inquire about it. When greeted at the door I asked about it and was asked if I had a trade in??? Who cares, show me the vehicle FIRST!!! The salesman took me to his desk and found it in inventory but had to go ask if it was there. When he came back he said they were part of the Homerun Auto Group with 35 stores and it was NOT there. I WILL NOT deal with a bait and switch dealership like that!!!!!! BUYER BEWARE!!!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Shady service dept, shady dealership?

By Honda_Guy on 4/9/2019 at 7:29 PM. Helped by K Peterman - Service advisor / B. Scholze - Tech.

Took our Pilot in (4/8/19) for an airbag safety recall. Picked up the Pilot, was told that what additional services needed. To my surprise, the transmission fluid is “very dark” and the rear diffrienatial chattered and needed the fluids replaced. How can that be...I replaced both fluids myself some time during the last week of March with oem Honda fluids I ordered from Amazon. So unless I recieved used fluids in a sealed container and somehow I overlooked the coloration when filling the diffriential and transmission. I don’t know how the transmission fluid can be “very dark”...unless of course they mistaken the transmission dipstick for the oil dipstick. As for the chattering, yes, you can feel it if the fluid is older and broken down, however, there is no chattering. Now unless the service tech is superb at their job and can feel the slightest vibration driving from the garage door to the service area, I don’t know how he could have known their was a chatter. To feel the chatter, you would have to drive for a certain distance, and the chatter will only be felt at a certain RPM. So if they did this, they drove the vehicle off the dealership lot without authorization. So I reached out to Stevens Point Honda, and the response I received was they will forward my thoughts to the general manger but included, that they have been #1 for the last 4 years. And that he is certain that they only recommended these services due to Honda’s recommended schulduled maintence. Well, if that’s the case, then they should have seen in the records that I had my rear diffriential and transmission fluids replaced no more than 20k mi ago. Honda recommends 30k for the rear diffriential and 60k for the transmission. Makes me wonder if they even performed these fluid changes when I brought in in for that. Anyhow, even if I didn’t recently change the fluids, these fluids should still some time left before they needed to be replaced. Now maybe this is all a mistake, and the lighting made the fluid look darker than it really is....but please don’t fabricate lies and make recommendation for services not needed. Not all people need to take their vehicles in for service, unless they absolutely need to at the time, so don’t assume every one who brings their vehicles in haven’t done their own maintenance or is not capable.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Attention to Detail

By BlkBty on 11/4/2018 at 10:07 PM. Helped by Kurt, Nathaniel.

When purchasing a new (to me) vehicle, I expect the little things to be addressed. Specifically, the vehicle should be detailed; make the new owner proud of their new "baby". I am still finding pieces of food/dirt in my vehicle. Secondly, if a vehicle is equipped with satellite radio, it is customary to include a trial membership. Lastly, a full tank of gas is typically included when purchasing a vehicle, new or used. Of these "little things," none were taken care of. Made me feel as if they just wanted to take my money, and get me out the door; zero customer service.

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Ok but not great service

By Go girl on 7/22/2018 at 3:33 AM. Helped by Matt.

I was pleased with the service I received from Matt the salesman I was working with. My disappointment came after the purchase was completed. First they didnt bother to put any gas in the tank, I did test drive it with the fuel light on but thought that they would put some fuel in should the sale go through. Then driving home the tire check light came on. I also happened to discover that an oil change was due on the vehicle as it was at only 30%. My disappointment is in the lack of attention to the small details. Makes me wonder what else may have been overlooked. I ended up bringing it to my local dealer and having everything checked there. Although I really did like working with Matt I'm not sure I would recommend or go back there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Hjones06 on 7/3/2018 at 3:06 AM. Helped by Gregg schjoth.

When I arrived I was greeted immediately. After describing the noise, I went to the waiting area so they could contact me. Within 10 minutes they had diagnosed the problem. It was fixed in less than an hour. I was pleased with service and how I was treated. I’ll

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Would not honor price on our trade-in

By Tanky7 on 5/15/2018 at 11:49 PM. Helped by Eddie Marsh.

Long story short: We wanted our niece to receive a deal on our trade-in, set it up and when she (our niece) called to make arrangements to makeep the deal, suddenly the price went up another $1,300 ! After arguing with the general manager he lowered the price back down and then when my niece called back he brought the price up more and was very rude to her. I will never go back there and will be spreading the word on FB.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude. Horrible customer service.

By GB2018 on 5/15/2018 at 7:05 PM. Helped by Eddie Marsh & Brian Krause.

I all of my years working in the business world have I ever experienced such a lack in customer service skills. I would never recommend this business to another. Poor communication. Was told by GM that he had more important things to do then "deal with me." I do feel fortunate that I did not end up buying the vehicle, which is really sad statement for a car dealership. Not sure what the customer return rate would be but based on my experience, I would assume it's really low.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Debi5000 on 5/13/2018 at 1:49 PM. Helped by Kelly Peterman, Christopher Gilbert, and the gal at the desk.

Service was prompt, efficient and thorough, the staff professional, friendly and even though it was busy, they were personal, didnt make me feel like a number in a line. This was my second time there. I would strongly recommend them to my friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be wary of buying a vehicle at this dealership.

By Dallas94 on 8/20/2017 at 12:28 PM. Helped by Brian Krause.

When the general manager of a dealership straight out lies to a customer there's a problem, and this dealership has a very big problem. I've never had a bad experience purchasing a vehicle until I bought a car from Stevens Point a Honda. Period.

I would not recommend this dealer.