Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, facilitating experience

By shellpenn22 on 11/13/2017 at 5:28 PM. Helped by Pete Sewell.

Steve was very helpful in helping us identify which model we wanted, and then finding an available vehicle. He went so far as searching other dealerships around the country to make sure we got the color combo we wanted. Ultimately we chose one off the lot, and felt we got a fair deal and Steve was working towards a win-win for everyone. He also knows a lot about different luxury vehicles. I would highly recommend Steve and Stevinson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service and Personal Attention

By Brian on 11/7/2017 at 12:39 PM.

The Stevinson Lexus of Lakewood team, lead by General Manager William Johnson, treated me professionally through every step of the purchasing process. The teamwork by everyone from Sales, to Finance was flawless. Even more than that, and on a busy Saturday, the Stevinson team made me feel like the most important person in the room. If you are looking to by a Lexus, and you want professional service and personal treatment, Stevinson Lexus is the place for you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Friendly folks, great service

By Joelorado on 10/14/2017 at 9:15 PM. Helped by Tyler Woodward and Mike Sanchez.

Easy to work with and reasonable on price. Tyler was very informative and a pleasure to work with as was Mike in finance. Lobby is very comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy process

By Chunhe on 10/1/2017 at 2:02 AM. Helped by Tyler Woodward.

The buying experience was great. Quick and easy and the transaction went very smoothly. Definitely recommend Tylor to anyone who looks for buying a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Customer Service!

By SubieGirl on 10/1/2017 at 12:15 AM. Helped by Tyler Woodward, Sales & Mike Sanchez, Finance.

I live in the Vail Valley where buying a car isn't the most convenient task. Tyler worked with me online, via phone, and via email to cut through the red tape and hassle of spending an entire day at the dealership, or wasting a trip into the city if we couldn't find what I was looking for. Once I arrived at Stevenson to test-drive a potential buy, I quickly learned that spending the day there wouldn't be a bad thing. The staff at Stevinson made sure every customer was comfortable, and well looked after, from the moment they walked in the door until the moment they drove away. Tyler went out of his way to help make my trade-in and car-buying experience an easy one. I highly recommend working with this gentleman. You won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tyler makes car buying a breeze!

By Justin Sylva on 9/30/2017 at 10:44 PM. Helped by Tyler Woodward.

A lot of dealerships use price as a means for their "no haggle" approach. However, there is no substitute for excellent customer service. I had been to another Lexus dealership and kept getting passed around from associate to associate. Each time, I had to re-explain my needs and which car I wanted. I was exhausted after my third attempt to purchase from the other dealership. The moment I walked in to Stevinson, I was promptly greeted by Tyler. It was professional and friendly. He quickly assessed my needs and pulled up the exact vehicle I asked for. From handshake to final signature, took only 60-70 minutes. Tyler proves that he was the "no haggle" strategy at Stevinson, not just price. I'm glad I made the decision to purchase from Tyler at Stevinson Lexus. He made the entire process the easiest decision I've made at a dealership, despit being the most expensive vehicle I have ever purchased. Thank you Tyler and thank you Stevinson for keeping him in your employ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Great Experience

By Tommy S. on 7/15/2017 at 1:56 PM. Helped by Mike Myers, Pete Souvall.

The Stevinson Team was easy to work with & fulfilled all expectations and assisted us in purchase of a slightly used LX 570. Since I live in the DFW area I relied on Tom Amens, Mike Myers and Pete Souvall for assistance in evaluating the purchase. They were excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New NX200t purchase

By Art.golden on 7/3/2017 at 12:46 PM. Helped by Pete Souvall, Finance Manager. EXCELLENT.

Started with an online inquiry. Very quick response with multiple options. After multiple online conversations I found the NX200t I was looking for at a great price point. I scheduled an onsite visit to test drive the NX. I didn't have time to finalize anything then but did so online the following day. Scheduled a time to do the paperwork the following day which went very fast. Through the entire process the sales consultant was professional and respectful of my time. There was no pressure what so ever. Only willingness to help me find the car I wanted at a good price. The finance team was extremely polite and provided all options and finalized all the paperwork in an expeditious manner. Purchasing from Stevenson was seamless and the best car purchase experience I have ever had.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Scammers

By Alex K on 6/30/2017 at 6:12 AM.

Beware. These people are scammers. I came there to buy a new Lexus RX 350 for my wife yesterday and they made me sign a "backup contract" before I had a chance to pay them or even sit inside the car. When I came home I realized they lied about some of the options and features that were available. I told them I wanted a different car from another location (had to go all the way to Frederick) and also inquired why the salesperson did not tell me it was available in the other location when I specifically asked. All they said was: "It's your car now. You own it. Do whatever you need to. You can trade it back in as a USED CAR now" I never drove the car, I did not get the keys, I never paid any money for it. They are now trying to make me buy that car after I told them many times I did not want it. The sales manager keeps coming back with excuses and he refused to put me in contact with their general manager. Now they are threatening me with "taking a legal action" if I do not buy that car from them. Calling the dealer board. Never in my life I expected to be treated like that at a car dealership.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I concur with other reviews - Ask for David Corsivo UPDATE

By IJohn on 5/15/2017 at 3:31 PM.

I was buying a Lexus for my mother-in-law who lives in Denver. I've contacted three dealers and ended up with David. He was professional, respectful, responsive and accommodated all my needs. Highly recommend! UPDATE: Since I left the above review, they still haven't given me the final numbers. Will update how I will end up...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience. Not a high pressure environment.

By Philip on 4/26/2017 at 3:03 PM.

I worked with Mike Tsuji to purchase a new Lexus vehicle last week. Mike was extremely knowledgeable about the features, specifications and functions of the two models I was considering. He understood my needs and wants in a new (or pre-owned vehicle) and took those into consideration. Neither Mike nor Jerry engaged in any high-pressure sales techniques and I did not feel uncomfortable at any point in the sales negotiation. Car sales games were kept to a bare minimum. We were able to quickly reach a fair price without much haggling. I would highly recommend Stevinson Lexus and Mike Tsuji if you're looking at a Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Best car buying experience.

By DONGHO OH on 4/7/2017 at 7:51 AM.

Test drove IS350 Fsports on Saturday and setup the appointment on following Thursday evening. Researched price with options and present my price...That was it. Sales person to Finance manager all the Stevinson members are very friendly and making sure we were comfortable while we were there. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable, welcoming, exceptional customer service

By julie on 3/24/2017 at 6:47 PM.

My husband and I couldn't be more happy with the service provided, not only Steve knew his job really well, he was extremely accommodating to all of our little perks. Answered all the questions. Great, fast service. Would absolutely recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By dgraeve on 3/17/2017 at 1:35 AM.

My husband and I have a very simple, straightforward experience in purchasing our new Lexus. We had to wait for our vehicle to arrive via freight and Steve was great about making sure we were able to get the Lexus the day that it arrived! Overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By cerrina smith on 3/14/2017 at 3:23 AM.

Professional staff that treated us so well! Listened to all of our concerns and answered all of our questions. Clem had the patience of a saint! And they really stand behind their product! We received a great interest rate and warranty! They made the car buying experience pleasant! Stevinson Lexus of Lakewood has a great team! I almost felt like inviting them all over for dinner! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By lhalza on 3/10/2017 at 11:29 PM.

This was my first Lexus to buy/own. I had a great experience. Steve Sumner was very helpful and knowledgeable. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Michael Tsuji is the BEST

By Therapy on 3/8/2017 at 11:28 PM.

Michael Tsuji is an excellent Sales Consultant. I was impressed from the moment I met him. He is a great listener, patient, knowledgeable, excellent follow through, respectful and very thorough. I starting looking for a Lexus RX 450H since May 2016 at another Lexus Dealer closer to my home, but I did not receive the customer care service and follow up. I decided to go back to Stevinson Lexus where I purchased my 2006 Lexus 330 and that is where I met up with Michael Tsuji. I had recently gone through a divorce and had some issues and Michael was patient with me- understanding of my personal issues. When I got everything worked out --I reached out to Michael for an appointment to buy a car. He knew exactly what I wanted. Thank you!!! I am a HAPPY customer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a certified used Lexus

By IS350sugar on 2/28/2017 at 9:52 PM. Helped by Steve Sumner (sales), Jessica H (finance).

I originally went to this dealership to test drive an IS250. The sales associate, Mr Steve Sumner, talked with me before the test drive to get a better feel for what I was wanting in a car. He surmised after our chat that the IS350 would be a better for me. This saved a lot of time for me with not having to deal with driving a car I wouldn't like. The IS 350 test drive was fantastic, he explained all about the car and it's capabilities before we drove off the lot. He allowed me to take it up the mountain, and talked me through all questions I had with ease. Back at the office he worked with me to get a fair price for my trade-in in about 10mins, and had the full deal wrapped up more efficiently than any other dealership I've dealt with before. I found Mr Sumner and this dealership to be a professional, friendly, and competent choice!! I would recommend this dealership for those who know what they want, and for those not sure of what they want as well, they will walk you through it all gracefully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Colin is the best!!

By shawn weber on 2/16/2017 at 4:23 PM.

Colin had my car in and out with great service with a smile.. My car came back cleaner than I had expected. Thank You! I will return for further service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Loved the people and the service!

By Marcy Shimer on 2/15/2017 at 1:47 PM.

The people at Stevinson Lexus were so kind and helpful. The feeling you get when you walk in the door is so welcoming and buying a car with them is the easiest and most thoughtful process. I would recommend this dealership to anyone wanting to purchase new or used car. Thanks for a great experience Stevinson!

I would recommend this dealer.