Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.1  
Friendliness
2.3  
Overall Experience
2.1  
Price
2.7  
Quality of Work
2.1  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sales persons give false information.

By Alcides on 12/6/2018 at 5:24 PM. Helped by Akash.

I purchase a car 3 weeks ago they make every posible promise (Sales person: Akash) to close the sale. 2 days after OnStar was not honored, for 3 weeks I’ve been trying to get a manager to solve the problem with no resolution. Last news they fired the sales manager. Advice, stay away from this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THE WORST CAR EXPERIENCE EVER!!!

By Ms.Mo on 11/17/2018 at 6:03 AM. Helped by Mario, Akash.

As of November 16,2016 this is what my car look like after dropping it off for an OIL CHANGE and other CONCERNS!! The advisor let me know that they were behind so I would not get my car right back , he also informed me they had to do a 3 point inspection. A week or so later I received a call addressing my concerns, he informed me that the extended warranty company would not cover the issues with my car as usual so I agreed to pay for the oil change, service air bag alert. More time went by I began to wonder when I’m going to get my car. I called the dealership for two days (Tuesday-Wednesday) trying to speak with my advisor. My calls were being transferred to voicemail nor were they ever returned.. Finally on Thursday tried calling again letting the advisor know I was ready to pick up my car. He asked why and was something wrong with loaner? I assured him everything was fine that I was just ready for my car. He told me my car was not ready that they were working on one of my concerns that the extended warranty company never agreed to pay for nor did I. So I was told he would call as soon as my car was ready but it shouldn’t be much longer... On November 5th I received a call from the advisor about my car.. He stated that he had bad news.. The first thing came to mind is that they found something wrong with the car. The advisor stated that the technician had an accident over the weekend Saturday (November 3) in my car during a test drive. With that being the only information that was given, I later found out it was all a lie!!! My car was not in a accident over the weekend, it was on November 1st! The technician was 5 blocks away, joy riding on lunch break in my car from the dealership, hit a pole to avoid hitting a cyclist , which that part I still don't believe!!! No one want to own up to this huge mistake!!! NO ONE called (managers , advisor , receptionist technicians etc) when the accident happen up until today! I didn’t receive any phone calls, any apologies , any police reports, absolutely nothing. Everybody is hiding behind their desk passing this issue to all the wrong people!!! I was promised a call from the General Manager, it NEVER happened. The only thing I was told is that they would fix my car and that I had to take it back , and if I didn't it would be between myself and the finance company !!! This is absurd !! Who does business like this! PS: DO NOT PURCHASE A CAR FROM RICK SANCHEZ!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This Dealership Knock it Out of the Park!!!!!

By jamesdreyes on 10/16/2018 at 3:31 PM. Helped by Justin and Xavier.

Let me tell you about my experience with Central Houston Cadillac. The best way to explain it is this dealership specially the Sales Manage Justin and my Sales Person Xavier knock this deal out of the park by a long shot. I was working on a New Escalade Demo at another dealer trading in my 2017 Corvette Grand Sport. This dealer was giving me less money and giving me a demo vehicle with 4,000 miles on it. I called Central Houston Cadillac and spoke to Justin and I was upfront and told him the deal I was getting and he beat it right on the phone. So I drove to his dealer to look at the Escalade he was selling me. His Escalade only had 2,000 miles but the problem I run into was it was Silver and I was looking for Grey. Another Cadillac Dealer I spoke to has the Grey I’m looking for so I walked back to my car to go to the other dealer and that’s when they stop me and asked what will it take to make this deal happen. I said the color but they didn’t have the color I’m looking for. So right there and then I was told not a problem will get you a brand new Escalade no miles and to even sweeten the deal, they didn’t have the truck and they had to do a dealer trade 200 miles away. Just to make this sale. I came here for a 2018 Demo Escalade with 2K miles and I ended up getting a brand new truck and not to mention I got bumped up to the Luxury Trim Package vs. I was buying a Base model. Just to prove how good this dealer was is while I was waiting for my New Escalade to come in I get a call from the other 2 Cadillac Dealers on the status of my deal. I took a picture of my contract numbers and sent it to both them. This are the same 2 dealers that said I can’t get the upgraded trim level and I can’t get a Brand New Escalade it had to be a Demo with Miles. After seeing what Central Houston have done for me this 2 Dealers text back saying we can match that deal and give you a Brand New Escalade too for the same price. What upsets me is I was already at that 2 Dealership working a deal and they gave me the round around. I told them from the beginning I know what I’m looking for and I know what numbers I need to be and they didn’t listen. I also make my living in the Sales world so I know everyone needs to make money to pay the lights but there’s a limit on how much that is to be taken advantage off. I have bought many cars in my time and met a lot of different sales people. Not everyone is out to get you but my advise is to know what you want and go to a Dealer like Central Houston Cadillac and ask for Xavier I promise you his as honest as they come.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Don't believe the 5 STAR Google reviews!!!

By Coach on 10/3/2018 at 3:16 AM. Helped by Chris.

I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions that they were waiting on a part. I was also told that they were backed up. Today after being extremely patient I finally received my vehicle. The vehicle showed 99% on the oil change. According to my odometer my vehicle was driven for 30 miles from the date I dropped it off for service to the time I received it back. That does not seem normal for a test drive. I also noticed that the alignment was not on point. The Lane assist did not react when I drifted into another Lane. To make things worse my driver alert package seems to have been disconnected. My seat does not vibrate to alert you of a potential collision. Normally when pulling into my garage the seat will vibrate if I am close to the wall. Instead of vibration from the seat I heard a beeping sound. It appears that the wrong seat was ordered and placed in my vehicle. The service rep had the nerve to ask me for a positive review and said that we need them. He texted that if my review was not positive to please not comment at all...really?!?! The service department had my vehicle for 12 days and it was returned incomplete. This issue needs to be addressed immediately. If my vehicle is to be held I need a vehicle similar to the one that I own. Please fix this issue.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go to another Dealership!

By Coach_Caddy on 10/1/2018 at 3:10 PM. Helped by Chirs , Junior.

This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is old and needs updating. I bought a Platinum Cadillac Escalade from them and needed service on my vehicle. I called to verify my appointment and they told me that they didn't have me in the system. I had to reschedule my appointment and finally got my vehicle in. My vehicle SAT FOR 4 DAYS BEFORE IT WAS EVEN LOOKED AT! I am still waiting for my Escalade today 11 days later! The service consultant (Chirs and Junior) wont return my calls and does a terrible job keeping me updated. I advice that you stay away from this place and take your business elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False advertising?

By Outraged buyer on 8/20/2018 at 9:52 PM. Helped by Internet sales.

Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertised price by $4000.00 to cover CPO. We asked about purchasing the car without the CPO warranty at the advertised price, but dealer stated CPO was required. Go somewhere else. Other dealers I’ve dealt with since do not play this game. Very deceptive.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Won't honor some of Cadillac bumper warranties.

By Texbigben1 on 7/23/2018 at 7:59 PM. Helped by Service Manager Mike Watson.

I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From the time I stepped out of my vehicle the service guy asked what was I in for I told him then he walks away. As we waited another guy approached us and we explained why we were there. He took our key, and we then had to ask him where was the waiting area. Once our car was ready, a service guy hands me my paper work and asked me to sign without going over what was done or what was needed. So I asked him about the warranty issue in regards to the exterior window trims which were fading and peeling. He then tells us that they can't honor the bumper to bumper warranty because we didn't buy the vehicle from Central Cadillac. I knew that wasn't right, so I spoke with Manager Mike Watson. The manager tells me that I had applied some try of chemical that made it fade and peel, so they can't honor the manufacture warranty. I knew he wasn't right since I never did such a thing. I Asked the manager for Cadillac's customer service number and he gave me the wrong number which was for Cadillac, but not Cadillac's customer service number. Cadillac Customer service advised me to take it to another dealership, because my car still has bumper to bumper warranty the should cover the trim work. Central Cadillac's Crystal Briggs called and said that there service guys were wrong at how the handled the situation and that they will address this with there guys. She also told my wife that the trim was not covered under the bumper to bumper warranty. I took it to Ron Carter Cadillac as of today and they are honoring the warranty (which is still good until October 2018) as a reputable and highly regarded Cadillac dealership should without all the misinformed crap from upper management or bad customer service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience

By Cynthia on 5/30/2018 at 3:28 AM.

Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trade in as to steal it. No paperwork given the day of sale,no plates for two months,no recourse offered in regards to numerous problems with the car,the useless 5300$ warranty and the extreme price changes between sales and finance. Liars,frauds,thieves, and extremely rude and arrogant. Worst transaction I have ever had!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best salesman!

By Lady V on 5/22/2018 at 7:45 PM. Helped by Nathaniel Gordon.

Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greatest things vehicle desired and PRICING! Thanks

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive online prices

By Danny on 3/16/2018 at 9:16 PM. Helped by Bill.

So I’m looking for a escalde. They have a advertised price on autotrader for $60,595. I told the salesman, please confirm the price prior to making a 5 hour drive. As I am going to trade in my work truck. And I offer to give a deposit prior to driving to Houston as it won’t matter due to I won’t be needed financing for the vehicle. They call and tell me I am not a serious buyer. The worst is that Bill the salesman starts stating that are the best selling dealership and that they don’t need my petty business because no one complains about their prices. It’s not like I am asking them to do something impossible. I am only asking to acknowledge the price THEY advertised. As a owner of a Range Rover, an E550, and a grand turismo. I am disgusted that theses guys would sell a luxury vehicle, they are in the same level as a used car salesman.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING Customer Service

By Prof710 on 3/16/2018 at 6:35 PM. Helped by Cornelius Colbert, Rashid Floyd, and Justin ( Manager).

Hello, To Whom It May Concerned! My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer service is PHENOMENOL! Rashid Floyd and Cornelius Colbert are GREAT! From the time I entered the dealership, EVERYONE treated me like royalty. I have bought a lot of cars and been several dealerships. No other establishment can compare to your level of intelligence, product knowledge, expertise and most importantly- Friendliness. You all are just too cool and I really appreciate all of your help. Please make a commercial to show all of the other dealerships how this is done. One Very Satisfied Customer!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service

By Dquiroga on 2/26/2018 at 4:00 PM. Helped by Service department.

Service department calls to reschedule appointment and then calls and says there is rental available. Worst service ever will take business elsewhere. They let me knownim second on the list a week goes by without a call. Worst service ever. When ask ti be communicated to a manager they hung up the phone

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Deceptive practices

By Disgruntled on 2/21/2018 at 11:53 PM. Helped by Name not listed.

I went by the dealership after seeing a 2016 Escalade advertised for $66,900. Once we started negotiations the price magically increased to $69,800. I would never do business with a dishonest business such as this!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst service department I have ever experienced.

By jared123 on 2/10/2018 at 5:26 PM. Helped by Justin, Mark Robinson.

My experience purchasing this vehicle was very pleasing. Unfortunately, problems appeared. We returned the vehicle to the service department and the nightmare began. Mike Watson, who states he is the service manager, began his series of lies, disrespect and lack of any semblance of customer service. After several lengthy stays with the service department, the vehicle was returned to us stating it was fixed. The initial problem persisted. We called to schedule an appointment to return the vehicle for "proper" service and was told, by Mr. Mike, that we should continue to drive the vehicle because it did not present a safety hazard. He refused to return numerous telephone calls ; therefore GM customer care was contacted to provide assistance. We subsequently received a loner car. The car remains with Central Houston , the latest timeframe exceeds 30 days. Note, this vehicle has been in Central Houston's service department longer than we have had it since the original date of purchase. Cadillac Customer Service was again contacted and during a three-way conversation he again lied, stating the vehicle was properly prepared and after a test drive, he would deliver the car to us on the 7th. That did not happen. I called Mike several times, no return call. On the afternoon of the 8th, after my third call that day, I spoke with him. He stated he would not return the vehicle until he got ready to do so. He advised me to come get it if I wanted it, uttered profanity and hung up the phone. I am extremely unhappy with this individual and demand an apology. I want my vehicle or a loaner with equal equipment as the one I purchased, until they can complete proper repair on mine. I should not be experiencing this level of unprofessionalism for selecting this dealership to spend my money with. He is a very poor representative of Central Houston Cadillac. I WILL continue until I receive the proper service I am warranted.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer experience!

By ArjumandMubaarak on 12/19/2017 at 6:24 PM. Helped by Felipe Haynes, service department.

I called the dealership for a service check & install license plates. Go in and out within 2 hours. Felipe is on it! Excellent customer service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False advertisement/Severe lack of customer service

By ThanksAlotDec2016 on 8/20/2017 at 7:02 PM. Helped by Male manager.

My husband and I were looking for a very specific Cadillac. It showed available online and after speaking with the dealership we went to test drive . Upon arrival we were told they don't have the vehicle yet and to look at some other vehicles that might work for us on the lot. There wasn't anything that fit our specifics so we said we'd come back when they had the one advertised in from their customer who was going to trade it and who still driving it. When we tried to leave we were very aggressively blocked my TWO salesman trying to force us into getting something completely different. Finally after getting away, our salesman called us and said the vehicle was in, we asked when we could test drive it and he said he'd call back.... crickets. This went on for about 2 weeks when we finally gave up. The customer service was horrible. If you say you're going to call a potential client back THEN DO SO.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Ignores their customers, lies about calling back

By Bob C on 6/5/2017 at 1:33 PM. Helped by Elizabeth Rodriguez.

Central Houston Cadillac is the worst dealership I have ever dealt with. They were very responsive and great to work with right up until I wrote the check. Once they had my money, they wouldn’t talk to me, constantly broke promises to resolve my issue, would not return promised calls, and completely lied to me and blew me off. NEVER do business with this dealership. They even lied to GM customer service and lied to them about calling me back. If I could give negative stars I would.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By ChantelC. on 6/4/2017 at 9:41 PM. Helped by Ty.

Just purchased a CTS on Saturday and the entire process was very fast. Ask for Ty as he was honest and catered to all my request. I spoke to him over the phone and basically went in the next morning and he had picked out the perfect car to my likings and budget. I was only there for about maybe 2 hours and drove off with the best deal ever. Ty drove my husband and I around in car for a test drive and was very thorough in explaining all the features. I must say that I was very impressed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete and Total Liars Bad Dealership

By Blondietx on 4/26/2017 at 3:17 AM. Helped by Samantha and Aquiles Zarate.

I put in an auto application via Lending Tree. I get a call from Samantha claiming to be the internet sales manager. She told me she had an approval on my loan for 34,500. She asked me to come in test drive the car I was looking at and finalize the loan. I made a point on the phone over and over that they had everything complete before I drive an hour up there on a Saturday. When I arrived after driving from Galveston to Houston, Aquiles Zarate greets me and states Samantha was with another customer and asked for him to finish up. We test drove the car I was interested in a 2015 SRX, he then tells me he needs me to give him my social for the bank. I do this and then find out I have no approval and they are running my credit. I never gave them my approval to run my credit. Aquiles then comes back and says the bank wants you to add a co-signer or put money down or trade in my truck. I left at this point as I was so upset about being lied to. Aquiles and Samantha, tonight I went to Ron Carter, and got a lease on a 2017 XT5 via GM Finance. Had you asked me and treated me honestly you would have seen I had money to put down. Don't play games with people. I'm actually now happy this happened and would advise everyone to skip this dealership and go to Ron Carter.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

WORST EXPERIENCE EVER, DON'T DO IT- THEY RUINED MY CAR

By cadillac1986 on 9/21/2016 at 7:46 PM. Helped by Wayne Massey, David McFadden.

I would give this dealership 0 stars if that was an option. Purchased my 2016 $61,000 car from Central Houston Cadillac as a demo with 7k miles on it at the end of August. I have been in loaner after loaner and not even been able to drive my car for a whole week since time of purchase. Brought it in for problems with the control panel locking up and my seats heaters staying on 24/7 and no use of my AC or any other controls. Got my car back 2 weeks later to leave the dealership and have the exact same problem the next day. Brought the car back immediately waited over 2 hours for a loaner on my lunch break (i called ahead and made an appointment, they said i will be in an out), they called a week later and said come get the car. They pull up my car and open the door, i pull off the lot and i'm 5 minutes down the road when i realize my back is on fire, they had again not fixed the problem for the second time. I got out of the car to see a SOFTBALL SIZED DENT AND SCRATCH in the middle of my door!!! They damaged my new car while it was getting serviced, did not inform me of the damage and stood in front of the door so I wouldnt see it when picking up my car. My car is now damaged on the exterior, they are saying they cant fix the control panel on the interior and I still dont have my car. Car is a lemon and now having to go that route. No quality, no accountability, completely unacceptable. DO YOURSELF A FAVOR AND GO TO SEWELL OR SOMEWHERE ELSE, ANYWHERE BUT HERE!

I would not recommend this dealer.