Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

This is the worst place I have ever dealt with in my life

By Deanna on 4/1/2019 at 9:57 PM.

So I had to get a new car because someone hit my car and totaled it. So as I'm waiting for a insurance check which I said either on Friday or Monday I would be getting it I told them as soon as I get it I would be there to pay. After we got home they called us and asked why we haven't brought the check in and I said that it would probably be Monday because the insurance company hasn't got it yet. So after working a graveyard shift with only 3 hours of sleep I went there and only got the run around. So I called the number that I was given to pay for the car and they didn't have any paperwork from them so I called the finance guy and he proceeded to yell at me on the phone and hang up. His name is Nate. I have never been so mad in my life and have never been treated so badly I will never buy a car there ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By Shipley,B51 on 11/28/2018 at 4:20 PM. Helped by Jesse Morris.

Highly recommend Jesse Morris, Sales Rep, Stirling Honda, Longview, WA, if you want knowledgable, stress free purchase in a timely manner. I purchased 2019 Honda Fit, whereby Jesse provided best offer and made closing simple and quick. Not only did I get a great deal for a fantastic car, I will also get free oil changes. Definitely worth the trip to Stirling Honda, Longview, you will not be disappointed. B Shipley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By rav on 11/12/2018 at 10:01 PM. Helped by Jesse Morris.

Thanks to Jesse and the team at Stirling Honda! They made buying our new car quick, easy and pleasant experience. Jesse is definitely a low pressure, no hassle salesman. Sterling Honda was competitive on the price but when they found out that I had a slightly better price, they met that price. Saved me a couple hours drive. Thanks!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Horrible service and follow up customer service is evenworse

By Former_Customer on 11/3/2018 at 4:11 AM. Helped by Kirk Giggers.

I brought in my CRV for a routine LOF and minor warranty work that was promised from an earlier visit (since they had to order a part). After 2 and a half hours of waiting, they said it was done. When I asked about the warranty issue they said they didn't do it and immediately took back my keys for another hour and a half of waiting. This 4 hour appointment should have taken a little more than an hour. When I emailed the service manager (Josh Wright) afterward, he asked what could be done to make things better. I wrote back with an idea. After 6 weeks, he hadn't responded, so I tried again. It's been 4 weeks since the second email with still no response. Clearly, Stirling's version of "making things better" means hiding from annoyed customers. I'm not sure that the 2 years of free routine maintenance is worth going back two more times to deal with this inept staff. (And don't get me started on the folks in scheduling...)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Hondaowner on 9/22/2018 at 3:31 PM.

Great customer service! Professional, Knowledgeable, and friendly. Very reasonable prices. I highly recommend this dealership. I will definitely be going back to this dealership for servicing my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very please with the service

By Chungbh on 7/17/2018 at 5:54 PM.

This is my first tine had a service to Honda Stiring.. all the staffs are very nice and very helpful. The service is very fast and right on the schedule. I gave them five stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car buying experience

By Tom car guy on 7/23/2018 at 8:26 PM.

Our new car purchase was a pleasant experience. We had very helpful ,friendly and knowledgeable employees who made the purchase smooth. Your new show room was pleasant for transactions and delivery. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Dennis49d on 7/17/2018 at 6:56 PM. Helped by Jesse Morris. Super sales experience!.

Super sales experience beginning to end .jesse could not have been more professional. Friendly and curtious throughout the transaction. It was v the most pleasant car purchase I have ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful and knowledgeable staff.

By Freddy Boom-Boom on 7/17/2018 at 9:52 PM. Helped by Anthony Johnson.

Super pleased with our experience at Stirling Honda. Sales rep Anthony made us feel comfortable and worked hard to earn our business. Glad we stayed local.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sandy123 on 5/4/2018 at 3:43 PM.

everyone is so friendly and the service is wonderful. The waiting room is comfortable also.. I will definitely come back and I have already told my friends what great place this is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Dakota Eaton McFarland on 4/23/2018 at 11:16 PM. Helped by Jesse Morris.

My experience was amazing. Jesse did everything possible to make my experience as smooth as possible, even with my special circumstances. Every thing about this dealership is everything I could want in a dealership

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department Has Deteriorated

By CPoole on 4/5/2018 at 8:40 PM. Helped by Kirk, John Stirling.

I used to like and trust the service department at Stirling Honda until the last couple of years. Now I don't trust them and don't feel like the service technicians are competent. One example is when they tried to offer major servicing (120k miles) when I had already had it done at least 10 - 15k miles back and it was in their system. Most recent service experience was very poor. I have 150k miles and was told I needed the equivalent of 60k, so that's what I agreed to (to the tune of $1000). Partly my fault for not doing the math, but they could read the odometer and knew that kind of service wasn't due for another 30k miles. In the course of flushing the brake fluid, the low level sensor light stuck and they insisted I would either have to live with the light always being on or pay for a new brake master cylinder. The problem occurred while the technician was working and wasn't my fault, so I don't feel it's fair for me to pay for their mistake. They finally offered to not charge for the labor if I would buy the brake master cylinder, but the amount they quoted for the part was $233 and I found the same genuine Honda part for $133 online (or $60 for a non-Honda manufactured part). There were several other things that annoyed me about the work done (or lack of finding a problem), but these are my major gripes. I won't go back to Stirling Honda! When I want to buy a new Accord, I will go elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lies, hustling. Oregon buyers beware.

By Marko3 on 3/23/2018 at 1:11 AM.

I purchased a new Honda Accord from Stirling Honda. I have nothing bad to say about the salesman I worked with. However, they attempted to renig on the deal almost immediately by not including agreed upon options. This was of course after a verbal agreement over the phone was negotiated, and I had filled out the financing application, provided copies of my insurance and drivers license. Finally they agreed to hold up their end of the deal. Next, I mentioned that I had veteran plates that I would like transferred which would have saved me around $250. I mentioned this before making the 4 hour drive. The contract of course did not reflect that, and showed full registration. They made an attempt to call some Washington state DMV contact to get clarification who was conveniently not answering her phone and I was told those fees would be refunded either by them or the DMV. Long story short, they weren’t, so I’ll be transferring these plates to my wife’s car so I can have my plates back on this car. They also screwed up the finance rate. I was promised 0.9%, signed a contract for 0.9% and then about 4 days later called and told that they made a mistake on that, and that the rate would actually be 3.9%. I have an 840 credit score by the way. They did however make that right by essentially selling me the car for less to make up for their error on the interest rate. However, still irritating nonetheless. The most irritating part though was being lied to about the plates. Last text I received from them was stating they would be cutting me a check. That was in early February. I also called and left an irritated message after leaving the DMV in Oregon and said I expected a call back which I never received. So before you buy from out of state, beware. Do not trust this dealership to do the right thing regarding licensing and registration from another state. My wishes on that were blatantly ignored.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out standing people to work with.

By New Honda Owner on 3/2/2018 at 2:29 PM. Helped by Mason Zubrod.

The salesman really listen to us and what we were looking for in a vehicle. It was a very good experience and we would diffidently recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept is excellent

By Roger_Buck_54321 on 3/2/2018 at 5:17 AM. Helped by Don’t remember who helped me.

Had my car serviced and they finished in less time than quoted and for less money than quoted. I will definitely be calling for an appointment when the next service interval comes up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family

By RobertScorpio on 2/27/2018 at 8:15 PM. Helped by Mason Zubrod.

Mason treated us like one of the family. While we were waiting for the paperwork to be finalized we talked about football and his ideas about free agency and all that. What's provided a easy-going atmosphere which felt really comfortable and not rushed. Bravo Zulu to all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy vehicle purchase. Hassle free.

By Ed on 2/24/2018 at 2:07 PM.

Sales personnel were very direct and honest. No games! A very fair price was quickly agreed to. It was a pleasure to work with a local business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By pbetley on 2/24/2018 at 12:27 AM. Helped by Jesse Morris, Nate Hammond.

The easy part for me was I knew I wanted a CRV. From the minute Jesse walked up to help us I was sure I wanted to purchase from Stirling Honda. I originally was just looking for some answers to see if I wanted to lease again or buy. Jesse helped with that and I now am an owner of a 2018 CRV. He answered all our questions and helped us make the decision to buy. I can't recommend Jesse enough. He's not just a real person, but a considerate and caring one. And then dealing with Nate for the paperwork was just as amazing. He made it a pleasant experience and he too was very helpful. I can't be more pleased with Stirling Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasureable vehicle purchase at Stirling Honda

By peewee1954 on 2/23/2018 at 11:28 PM. Helped by Mason Zubrod—I would like to rate him with an excellent rating as he was my direct sales person..

Have purchased a Honda Accord and 3 CR-V’s from Stirling Honda. Treated very well each time and salesmen were knowledgeable about the vehicles they sell. I like to buy from local merchants whenever possible to help support the local economy and local jobs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jessmp510 on 2/21/2018 at 7:34 PM. Helped by Jesse Morris.

We had a great experience as usual! Would recommend this dealership to anyone and already have. We love working with our sales guy Jesse Morris, he always does right by us that's why we keep going back!!!

I would recommend this dealer.