Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Julio is awesome

By 1234qwer on 9/10/2018 at 2:25 PM.

Really recommend Julio he will help you! He was very professional and find what i was looking for go see him at Stokes toyota of Hilton Head

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great staff

By New car Kona886 on 8/10/2018 at 11:31 PM. Helped by Chris Luther.

Chris Luther and Sean Richardson were awesome and very professional and helpful. They met my needs and I was able to get a car that I liked and could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Lisa and Hugh Hill on 8/6/2018 at 1:05 PM.

All corporate businesses like to hire competent employees. The filtering process used by Toyota to hire employees reflect a personality that Toyota hopes will show its values and its mission statement. Tom Cal reflects those values. Having said this, we find Tom Calcaerra should be looked upon for bonuses, more responsibility and early promotions. He is ambitious, willing to put in the hours necessary, and is more than capable for early advancement. He listened to our wants and needs and directed us to a vehicle that satisfied our requirements. His patience was exemplary in dealing with senior citizens especially in taking over an hour and a half to show, demonstrate and set up the complicated technology on the vehicle. His tutorial on the operating systems was easy to follow and his willingness to follow up on future needs demonstrates his commitment to customer satisfaction. Lisa and Hugh Hill

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Hrollins214 on 7/30/2018 at 11:05 PM. Helped by Gerald Heartman.

I had the best experience here! I went in looking at a few different vehicles. Did a few test drives with their excellent knowledge on each vehicle. Showed me the ends and outs on everything! We had the pleasure of having Tom Cal & Gerald Heartman helping us. FOLLOWING up with the Car manager Jim Goss making sure we had an excellent deal! I encourage EVERYONE to go here!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and friendly service!! They even fed me lunch!

By Lilyanna48 on 7/7/2018 at 5:01 PM. Helped by John Ventre.

John Ventre and Glen Marriott did a thorough job of ensuring my needs were met and both did so w positive energy and enthusiasm. Toyota is fortunate to have them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom ‘CAL’ Calcaterra #1 Professional Salesman!!! The BEST!

By Constance Moore on 6/25/2018 at 2:31 PM.

HONESTY and INTEGRITY!!! Tom”CAL” Calcaterra. He knows his vehicles and goes ABOVE and BEYOND!!! Discussed our needs over the phone and bought a new Tacoma next day! Great communication, follow up, is true to his word and delivered! SEMPER FI

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Dishonest

By jj04145 on 6/17/2018 at 12:28 AM. Helped by Sales Manager.

We began a lease with Stokes back in March of 2016. This was our first time leasing a vehicle and so we had many questions about how the terms and conditions of a lease works. We were told that as long as we purchased or leased our next vehicle through Stokes that when we got to our last leasing year they would waive any mileage costs or any extra fees that came with the lease. We started getting the emails about our lease ending soon a few weeks ago. I found another vehicle online that I was willing to purchase and even go up on payments some. Everyone I spoke with was nice but they were unwilling to honor what I was told. I honestly feel taken advantage of. It is underhanded to reap the benefits of a dishonest salesperson and leave the customer (that is looking to patronize your business again) with the short end of the stick. Unless they change the way they do business I will be returning my lease and taking my business elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lease 2018 Toyota Highlander

By wpw on 6/4/2018 at 6:29 PM.

I worked with Tom Calcaterra to lease a new Highlander. I had a short time frame in which to accomplish this. Both Tom & Glenn did an excellent job of making sure to cover everything and stay within my time frame. I have been having my 2009 Toyota serviced at Stokes for years but this is my first purchase experience and it was outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price and great service

By Teacher on 4/10/2018 at 9:18 PM. Helped by Chris Browne.

I had a great experience at Stokes Toyota dealership. Our salesman, Chris Browne, was helpful, thorough and a real pleasure to work with. He answered all our questions. Would recommend him to any person interested in buying a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salesman

By Angieo121 on 1/20/2018 at 6:19 PM.

This will be the second highlander I bought from Cal and he has been 5 star all the way!! The entire team helped to make this another positive experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Santonia on 1/20/2018 at 1:25 PM.

I have been looking for a new vehicle for a couple of months now. I called numerous dealerships in order to get salesmen on the hunt for me. I had an awful experience with this process as I had to follow up with these salesmen. I then went to stokes brown. As soon as I walked through the door everyone was very energetic and helpful. They did not have the car I was looking for but found me one. They kept me updated throughout the entire process. I worked with Wayne Conover, Chris Marsh and Glenn Mariott. All of these individuals were nothing short of top class and had superior customer service. I will only do my car shopping with Stokes Brown Toyota of Hilton Head and I suggest you do the same, you will not be disappointed. Ask for Chris Marsh, he is very knowledgeable, professional, and will not push you at all. He listens to you and will keep you updated throughout your entire process.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Ramon Diaz

By Lflyzik25@yahoo.com on 1/14/2018 at 3:39 PM.

Ramon was awesome. I was so pleased how he went the extra mile to show me everything about my new car. Very happy with him!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

I felt like I was treated like family!!

By OKristel on 1/11/2018 at 3:57 AM.

We came in for service for our Jeep Compass witch we purchase In the Beaufort store than while we were waiting I met with one of the front desk I told her how the Beaufort stored did not help us on seeing this 2017 camaró she than told me how they could help she than introduce us to Javier , lets just say he was super professional super friendly from the beginning and actually had the look of helping us out we explained to him about the Camaro but we thought it through and decided to go with another car he than came and started introducing us with a few cars but let me tell you he was patient with me and my husband even with my pickiness, he was there when I asked questions he was very understanding when it came to numbers he helped my husband on picking he’s first truck while trading in 2 of our cars and it was kinda of difficult at first but Javier just made it easier we literally came to the store like 5 days in a row just to be sure on what we’ were purchasing I had the best best experience !! We ended up with a 2018 tundra and a 2012 Buick I thank you everyone! For bring patient and kind with us Javier is not only a good sales man but a great trustworthy person to go to next time you visit stokes!! ask for Javier you won’t regret !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service is put first at this Dealership

By KurtL. on 1/9/2018 at 2:58 PM. Helped by Brian Kurent.

I had the distinct pleasure of working with Nathan Fordyce (Sales Associate) and one of the Managers Brian Kurent this past December. They both assisted in the purchase of my 2018 4Runner. I cannot say that I have ever been treated better than I was through this purchase. I know where I will be purchasing all of my future vehicles, and who I will choose to help me. If you want a truly exceptional experience, this is the dealership I recommend. Ask for Nathan (Nate) Fordyce and you will get the service I am talking about. I hope my review assists anyone trying to decide where to go look for their next vehicle. Military both active, prior and retired are really taken care of at this dealership. Highly recommended for Military both active and Veterans.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Sales experience

By Jess1230 on 12/30/2017 at 1:29 AM.

Was sold a car last year and was told After a year I could come back to upgrade my car. Met with sales team and they didnt follow through with what was agreed upon. This team was not willing to put me in a vehicle. They were aggressive with trying to push new vehicles that were out of my price range. I asked if there was a used car that would be in my price range. They would not show me prices on a used camry. I would avoid trying to buy a vehicle from this dealership. They wasted my time. Spent 3 hours and hired a babysitter to get nowhere. Very frustrating experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from this dealership

By Rakesh on 12/19/2017 at 9:19 PM.

The worst service I have ever received they are really nice till you buy the car once you have done that it's a whole new story they just simply don't care and are very rude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By NaomiS on 12/19/2017 at 6:15 PM.

Javier was an awesome help he explained everything to us he helped us with all our documents and down payment and my family was very happy highly recommend

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Inquiring information about purchasing a car

By Wadman on 11/17/2017 at 7:39 PM. Helped by Edward Miller.

The gentleman I spoke to Edward Miller is a great salesman he answered all of my questions and really help me narrow some what I wanted in a vehicle and I would highly recommend him to anyone! He has a great spirit about him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good!

By LisDo on 11/17/2017 at 4:52 PM.

Excelent service / awesome experience Good tema work. Make me feel like family . Love my Toyota Camry Me gustan todos los estilos y el confort de los carros Toyota / SBHH se esfuerza por mantener al cliente bien complacido.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great hassle free service

By Clipse96 on 11/3/2017 at 6:21 PM. Helped by Chris Luther.

I highly recommend this dealership! The entire experience was excellent. Chris my salesman was very helpful, He had knowledgeable answers for all my questions and quick solutions to any problem that arose. All in all I plan on doing business at this dealership in the future.

I would recommend this dealer.