Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Layla on 10/17/2018 at 7:30 PM.

We purchased a gorgeous 2018 VW Atlas at Stone Mountain VW and were extremely happy with the service and process. Victor was our sales rep and he was extremely thorough, respectful, and willing to work and listen to us throughout the deal. If there was a question or concern addressed that he wasn’t certain of, he promptly went to find the correct resolve/answer. We felt very little stress throughout the process. We enjoyed our experience and love our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism is a Rarity

By RodVegas on 10/15/2018 at 4:36 PM.

I traveled to this dealership from out of sate. The support which I received was excellent to say the least. My salesperson, Miguel, helped to relay all of my requests to his upper management and fought on my behalf to reach the deal which I wanted. The dealership was accommodating enough to even pick me up from the airport. The price was 'as agreed' upon arrival, with no hidden fees or last minute changes. I had a great experience and would recommend this dealership to anyone in the States looking to buy a Volkswagen.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

So far so good

By Gwing01 on 10/13/2018 at 1:37 PM.

The experience has been good, I came in with a specific car in mind. Victor helped me despite the car not being on site. I'm getting the help I need with any issue that has come up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Victor is amazing!

By Work on 10/13/2018 at 9:41 PM.

I came to this dealership after someone hit and totaled my car. Being this is the first car I’ve bought myself, and with a certain price range in mind, I was extremely picky and had to test drive! Victor was patient and took the time to let my mother and I test drive. He answered every question we had and could not have been more genuine and kind throughout the process. I am extremely happy with my new buy and thankful for such a smooth process! Thank you, Victor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Volkswagen Passat w/Irnes Masic

By EarleneJ5 on 10/11/2018 at 9:03 AM. Helped by I believe the gentleman who assisted us in Finance was a Mr. Kurt..

Extremely great service with Stone Mountain Volkswagen. Had a rough past couple months however Mr. Masic was more than helpful and informative with us! He answered any and every question I had, no matter how silly and still will answer any question that I have should I give him a call! I would highly recommend this dealership and Mr. Masic to anyone considering purchasing a Volkswagen. Not to mention the addition perks FREE of charge that come with doing your business with them. You will not regret working with these guys, forever grateful and appreciative. Thanks Stone Mountain Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Didn’t feel like car buying

By Cchagans712 on 10/6/2018 at 2:25 PM.

Victor made me forget the process was supposed to be stressful. Victor was prepared, he worked ahead of the process almost as if he knew my concerns before they came up which totally removed my anxiety. I rarely feel comfortable enough with a person in this type of arena to joke with them and be open about my life and situation, but Victor made me feel so welcome, comfortable, and confident. He was honest and forthcoming and seemed to want the best for me just as much as I did. When he climbed into the trunk of the car and asked me to shut it, I knew I’d found a special salesperson. I’d recommend Victor to anyone looking to buy. He made me forget the stress of such a big purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great!!

By emilyc1001 on 10/5/2018 at 8:51 PM.

It was very nice experience. The dealer, Sung Hong was very professional in car sales. I was pleased to talk and deal with him and he answered all the questions I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By kpkearney on 10/1/2018 at 11:56 PM.

Victor was very patient and worked hard to get us the car we wanted. The service department worked hard to make the car perfect. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vey good service

By ljyeal29 on 10/1/2018 at 12:12 AM.

I purchased my first car in my life. My dealer was so kind and helpful for searching adapted car for me. I really recommend this dealer to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an amazing experience !!!

By Janninha123 on 9/29/2018 at 5:08 AM.

My sales person sung Hong went about and beyond taking care of my needs at the dealership ! As my credit had dropped dramatically and I was in urgent need to a new car, because my 2017 Jetta got totaled, he did more than I ever imagined he could do to get me a new car! I am very happy with the car and the service I had! Would definitely recommend him !!!! And the manager was wonderful too ! Unfortunately I forgot his name!!! I love Stone Mountain VW !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure stress free experience and love my Passat GT

By Passat GT on 9/28/2018 at 11:36 PM.

I have purchased multiple Vdubs from Stone Mountain VW and always a great experience. Deni and David are always fun to work with and they welcome both myself and my dog into the dealership. My dog Buddy always has to approve the purchase, so they even allow him on test drives. Always a stress free transaction and always entertaining. Deni has a passion for Vdubs and it shows in his excitement when showing the features and on the test drive. I would recommend (and have) visiting the dealership and Deni for a great purchase experience and always at an unbeatable price. Kurt is always efficient and knowledgeable during the paperwork process and wraps up the deal in a total no pressure atmosphere. I also want to call out the great detail guys-they work hard and long hours to ensure when you drive off, your car is perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Every Time

By Brian on 9/28/2018 at 12:54 AM.

Deni and Stone Mountain VW are both great. Have purchased two vehicles there because they make it so easy. Upfront with pricing, they don't haggle you... they really work to make it work for you with the right vehicle and options. Their finance team is tremendous too... fast and courteous. Will buy all my vehicles there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor sales staff

By Kimmer1 on 9/27/2018 at 8:26 PM.

David Schilpp is condescending and rude. They are also a typical dealer where they offer a discount on the car and then try to charge more in finance w over an 800 credit score the best they could do is 6.0% or 4.5% if I loose 1000 in discounts...they wont give you a price sheet showing all charges for the car no matter how many times you ask. A complete waste of time....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service made the experience a pleasure

By BillBeers on 9/25/2018 at 12:18 AM. Helped by Javier.

We contacted this (out of town for me) dealership in the morning, quickly negotiated a deal, and I was on a plane to Atlanta within a couple hours. They picked me up at the airport, we made the half hour drive in comfort, and my car was waiting for a test drive when we got there. The staff, salespeople, and management were friendly, hospitable, professional, and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always

By Wynand on 9/24/2018 at 7:47 PM.

This is the second vehicle that I have bought through Deni and as before I was blown away by the good service. I will keep referring friends to Deni based on his professionalism and great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for helping a skeptical mom

By Ladybee1969 on 9/21/2018 at 7:14 PM.

My experience with Deni and Stone Mountain Volkswagen was exceptional. I got what I needed and I didn’t get that slimy car salesman feel. I’ll definitely be getting my next car from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sales

By Skvan on 9/20/2018 at 8:51 PM.

Excellent follow up and great orientation on details. Was very patient and answered all questions thoroughly. I would definitely recommend him to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service and nice car condition

By Swallow_lyc on 9/18/2018 at 7:47 PM.

I bought a 2016 Passat SE at a very good price. The car's condition is just like the new car. It is certified, so I don't have to worry the car malfunction until I graduate at college. The people there are very friendly and kind. Deni is very nice. He tried to get me a good deal. This purchase is very good. I am completely satisfied with this deal. They washed the car and did many inspections and repairs before selling to you, and also they fill the gas tank which is also very thoughtful for you. I would recommend other friends to buy cars here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jspill on 9/15/2018 at 11:40 PM.

Great service and very knowledgeable. Worked with me on price to get a great deal. Highly recommended if you're looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

great experience

By atlascar2018 on 9/17/2018 at 9:00 PM.

Very professional experience...i purchased a 2018 atlas. I dealt with victor brown who was very knowledgeable and professional. I got a good deal. Happy with the experience. I visited a couple of other dealers. Got a good deal and found victor to be very easy to deal with. Good experience and have recommended victor to others.

I would recommend this dealer.