Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly, quick and professional

By PJOHNSON on 12/14/2018 at 3:43 AM.

Stevie Hall assisted me on phone and when I took my GTI in for initial 10K - quick service and nice to work with, appreciate a friendly Service Tech for a change as compared to some other dealerships I've used. I'll recommend, thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and professional

By 5021Reckless on 12/13/2018 at 4:50 PM.

I came in for a recall on the morning. I walked in and was promptly helped. Stevie was a great service writer and got me in and out in around an hour including a nice hand wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice Experience

By WANGHF2010 on 12/12/2018 at 11:33 PM.

I called to ask someone to pick me up. Deni came in about 20 mins. He asked me about my requirements and provide the information I needed. I didn't need to argue about the price because the price he gave to me was what I expected. This was a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service and dealer

By Victoria cleveland on 12/12/2018 at 3:38 PM.

This is the best dealership that I have been to. Miguel, Carlos, David, and Kurt made the whole experience amazing. At first it seemed like I wouldn’t be able to get a deal due to how much debt I was rolling over, but this whole team took the time and made sure I could walk with the car I loved and out of a money pit car that was not worth it’s weight. They made sure that everything was what I wanted and also made sure that I was comfortable with everything. I am so happy with this car and I recommend that anyone goes to this dealership. It is the best place to go to and I was not there for a long time

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

P/u and deliver ready to go!

By PATBOWERSOX on 12/11/2018 at 5:23 PM. Helped by Jay, he drove me home and picked me up.

Stone Mountain VW drive me home , called me a few hours later and we discussed the necessary repairs. About 90 minutes later they picked me up, reviewed the work completed, I paid the bill and was headed home in my car. It couldn’t have benn easier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

First Service

By Shankar R on 12/11/2018 at 4:50 PM.

Professional and friendly. On-time and quality work. Promptly greeted when arrived. Listened carefully and listed all my queries. Explained in detail what was done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman

By Dianne 123 on 12/11/2018 at 1:52 AM.

Carlos Miranda is an awesome salesman, He was very patient and help with my car buying experience. I would highly recommend my friend and family to him. Also I forgot to add The Finance guy Mohammad Al Tamimi world class gentlemen he really took the time to help me get the best possible deal..Thanks Guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, easy experience

By jungkim on 12/10/2018 at 3:23 PM.

I had a great experience at this dealership! I’ve been to a lot of dealerships in the past, and this was my best experience yet! Mr, Sung Hong was super helpful, friendly and knowledgeable! Made car buying a breeze. He worked with my budget and got me the exact car I was looking for! Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service , thank you Chris

By LEOTRIMKASTRATI92 on 12/8/2018 at 4:40 PM. Helped by Chris Anderson.

This is one of the best places that I've been for service , very happy , Chris was very helpful in the phone and on the place, he was very professional and he take care for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, easy experience

By Vw201818 on 12/7/2018 at 11:17 PM.

I had a great experience at this dealership! I’ve been to a lot of dealerships in the past, and this was my best experience yet! Victor was super helpful, friendly and knowledgeable! Made car buying a breeze. He worked with my budget and got me the exact car I was looking for! Highly recommend.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy purchase. No regrets.

By HTVW53 on 12/6/2018 at 8:35 PM.

Miguel was very helpful and knowledgeable. He truly loves the cars he’s selling and it shows. He will be at the top of the list when I purchase another vehicle. Everyone at Stone Mountain VW was friendly and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By RAFAELDELSALTO on 12/6/2018 at 7:53 PM.

Stevie was very friendly. The atmosphere was very comfortable. Enjoyed the process. Made up for the previous experience. I would highly recommend to friends and colleagues

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warning light on & inquiry nee car

By PHARRIS1993 on 12/6/2018 at 5:27 PM.

I am pleased with service I received. I was able to bring my car in same day. Two warning lights came on. While having my vehicle service I inquired about the 2019 Beetle. Mr. Brown was very helpful, courteous and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Margo on 12/6/2018 at 4:37 PM.

This is an amazing dealership. We travelled from Florida twice within 2 moths to buy two great Volkswagens. They had the best deals, the best selection, and best sales people ever. It was a pleasure to buy from Carlos, he was super helpful and friendly. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service as usual!

By jgmoore480 on 12/6/2018 at 4:31 PM.

Very Friendly and Fast Service! I have had in the past, several Volkswagens and had them serviced at Stone Mountain Volkswagen. As always, I've had fast and friendly service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service 12.4.18

By bill.snow on 12/6/2018 at 4:12 PM.

Very Fast, no "add on" charges. Friendly, but also professional. Respectful of the customers time, and good explanations of the work completed. Thanks for the timely turnaround.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#1 Dealership

By Review18 on 12/3/2018 at 11:17 PM.

I had the pleasure of shopping for a car at Stone Mountain Volkswagen and I must say my experience was awesome. From the moment I stepped through the door my salesman Victor Brown was attentive, professional, and knowledgeable. Both Victor and his sales manager worked with me to make sure I got the vehicle I wanted. I highly recommend not only this dealership but the product also. I purchased a Volkswagen Atlas and I'm loving it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience

By Password on 12/2/2018 at 10:21 PM.

This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everybody is very helpful no complaints .

By Joker1488 on 12/2/2018 at 10:16 PM.

First time car buyer everybody was very friendly and very helpful definitely will be buying another car in the future and would recommend anybody to this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied

By Chris1103 on 11/28/2018 at 9:43 PM.

Salesperson, Sung Hong, was curious, professional and very knowledgeable about the vehicle. Sold me a car for the price that they have advertised and no hidden fees.

I would recommend this dealer.