Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.8  
Price
3.9  
Quality of Work
3.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By James on 6/26/2019 at 3:45 PM. Helped by Mehran.

Bought 2 cars from this dealership already and have always had a pleasant experience. Would recommend to anyone! If you want a new car please go see Mehran, you will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after Warranty

By Bruce/owner on 4/26/2019 at 7:20 PM. Helped by Service staff and manager.

The dealership went out of their way to help with repairs that were necessary shortly after the warranty period. Very satisfied with how they made the repairs and the goodwill they extended to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Car lady on 3/27/2019 at 2:19 PM. Helped by Steven, Louie and Cheemun.

Second time buying a vehicle from this dealership. Very satisfied with the way the salesman, manager and finance dealt with me. Very professional and friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

POOR CUSTOMER SERVICE AND A RUDE MANAGER

By omid on 2/20/2019 at 7:58 PM. Helped by The general manager.

NEVER EVER GO TO THIS DEALERSHIP RUDE and careless management is the first thing that comes to your mind. We bought a BRAND NEW 2017 hyundai ioniq, They've been charging us for extra warranty evey month but THEY DON'T HAVE THE PARTS FOR THIS CAR. The first time we waited for a month for a part to get to canada from south korea (for a recall) The second time hyundai held our car for 50 days just to get the part from south korea. It seems like this car has so many issues and they don't even have the parts to fix it, they just offer you extra warranty and charge you for it. We were not happy with this car at all and we asked them to give us another option like a replacement or even buy the car back, but the poor management of this branch refused to help us and he didn't care at all. He offered us a trade-in just to make more money and hit his monthly target. (If I want to do a trade-in I never go to the same branch, I'm not crazy) They don't have anything called "customer service" the general manager is super rude and just wants to get rid of you. My recommendations: Never buy an ioniq Never go to stouffville branch because they NEVER help you with anything, They have the worst management and they just want to sell and sell and sell...no customer service at all

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding New Car Purchase Experience

By DARRIN ZIKOVITZ on 4/15/2018 at 1:37 AM. Helped by Diana Zare.

Visited this exceptional dealership for the very first time to buy a new vehicle for my wife as it was an overdue purchase. This being our first new car purchase it was all new to us. We were approached by the best salesperson of the dealership Diana Zare who made this a very easy and memorable experience. Diana is a very knowledgeable trained individual and a valuable to the Stouffville Hyundai sales team. As a result we ended up purchasing two brand new vehicles from Diana. She really needs some extra praise for working tirelessly to find two vehicles in our price range and getting everything that we wanted on them and our color. We will be recommending to family and friends who want to buy a new car to visit Diana at Stouffville Hyundai as her service and dedication is second to none. Darrin and Tammy Zikovitz.

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Could have been better

By hktvguy on 3/22/2018 at 7:33 PM. Helped by anonymous.

Brought a demo car from this dealership. The overall experience is good except they let someone test drive my car. I understand if it happens that would have happened anyway after I long left that place and I probably will never found out.... but do you happy if some strangers test drive your car? The sales people there should be more considerate and act more professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lindaxam2 on 12/11/2017 at 2:19 PM. Helped by Richard and Roger.

Richard Hosein was ver friendly and helpful. He took his time to give us all of the information we needed. Very good salesman. Roger his manager was also very knowledgeable and helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership

By Rajesh Salhotra on 8/16/2017 at 7:03 PM. Helped by Jim spicer and Piere yousuf.

Worst experience of my life dealing with this dealership. Non professional people. They misinform the customers just to get the sales. I got a hyundai elantra from here. They gave me apperance protection plan and told me that i would be covered for any damage under $1000. I am paying $50 every month for that plan. But now when i got a small dent through curb. They said they won't cover anything like that. The manager who use to work there Piere yousuf (who sold me the plan) no longer works there. I went there today and the manager there name Jim spicer started yelling at me for no reason. He said Piere doesn't work here anymore. We dont know what he said to you. Really unprofessional. I would request everyone. Please never buy hyundai. If you still buy it buy it from another dealership not from stouffville hyundai. They can do anything to get there sales done.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unneeded Service - Recall gone wrong.

By puertoescondidan on 5/16/2017 at 7:47 PM. Helped by Ryan, Spencer (in service).

Interesting that each of the previous reviews posted here are related to buying a car, not to servicing one. We too bought a car from Stouffville Hyundai and found the experience relatively good. I say relatively, as haggling with car sales (wo)men is one of my least favorite activities. There is just something about these sales people that puts me off. Anyhow, after many years of satisfactory basic maintenance and no issues with the car, I did notice a popping noise in the front drive train area (wheels, axel, springs, somewhere in at general area - I am not a car techie) at about the same time that I received a recall notice related to faulty springs. They "fixed" the springs by placing a tube over them and billed me over $300 for "replacing the strut mount bearings" . When the noise continued they replaced the couplers and billed me another $1600. A few weeks later in Florida after more popping noises I took the car to a dealer in Panama City. That dealer showed me that one spring was broken and the other almost and that the strutts/bearings also were badly rusted and about to break (the same ones that supposedly had been replaced in Stouffvile just weeks earlier!). So much for the recall done by Stouffville Hyundai and their other unnecessary "repairs". They milked me of some $2000 and I also had a US$1800 bill from the Florida dealer. Needless to say, since the repairs done in Florida, I have had no further issues. Stouffville Hyundai refused to entertain any discussion about restitution of the money I spend on unneeded repairs with them, while Hyundai Canada came up with a lousy $500 toward the cost of the Florida repairs that should have been covered under their recall in the first place. Thank you Stouffville Hyundai. This is the last time I have dealt with you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experiences

By Hyundai 123 on 1/18/2017 at 2:16 PM. Helped by Mitch.

Be careful do not sign the contract ask to make sure everything details they play around with numbers. Very tricky Do not give them deposit

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude Used Car Manager

By Disappointed on 12/30/2016 at 9:28 AM. Helped by ..

Their salesmen were very helpful and kind, but the Used Car Manager was rude and disrespectful. Everything was going well until the Manager opened his mouth. He said, "I don't think you're ready to buy a car" and "you're clearly not serious, write me a number and give me a credit card" (which I had already done with the salesman and was on the third offer by now) then walks away, for his poor salesman to pick up the pieces. I walked out, he is the reason why I will not buy a car from this specific dealership. I bought the same car from another dealership later that day. Also, the salesman gave me one price, while the manager gave me a price $1000 more than the original price given. How could the price jump $1000 in the span of 5 minutes, when it was listed on their list of used cars that they had printed themselves? The manager of course went off the higher price when negotiating. In this industry, customer service is what makes or breaks deals. This manager could learn a thing or two from his employees.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Ebh on 8/11/2016 at 4:43 PM. Helped by Chad.

I have been looking for a car for awhile now and gave stouville hyandi a chance and I am glad I did! They made the overall process of purchasing a car very memorable. All the staff were very friendly and knowledgeable. Chad spent lots of time with me seeking out what cars would suit my needs and that were within my budget. The fianance dept did everything they could to get me the best day out there at the lowest rate. Thank you so much for your excellent customer service I highly recommend this dealership!!!!

I would recommend this dealer.