Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Above and beyond & Great compromise

By M-B driver on 5/1/2017 at 4:46 PM. Helped by Joe Power.

I purchased a used car, which unfortunately did not work out for the intended purpose. Although an 'as-is' car (in immaculate condition), the dealership lessened my loss in getting into a usable vehicle. Joe and Pauley were patient and helpful during BOTH transactions. Great sales operation at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Experience/Completely Satisfied

By Danielle Clinton on 1/25/2017 at 2:05 PM. Helped by Kevin Wingler and Zach Ratley.

Kevin and Zach worked extremely hard to get the best deal for me! This is the best experience I've ever had purchasing a vehicle! I would highly recommend this dealership to anyone! THANK YOU! THANK YOU!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

No Integrity-Just Lazy and Greedy

By Buyerbeware1 on 1/25/2017 at 12:53 AM. Helped by Mike.

My family went to this location after finding the SUV we wanted online. We proceeded with the process to receive financing through outbound credit union, who gave approval for the sale. We were told that this was all that was needed to keep the vehicle from being sold to another buyer. The same day we received a call from the same salesman saying that someone was looking at the car and that we needed to put down a deposit to keep it from being sold. So either the salesman gave misinformation or he flat out lied. I'm inclined to believe the latter. Strike One. He claims that he contacted the credit union but was told that they were backlogged due to tax season, but we called the credit union and was able to contact someone immediately. Strike Two. After some deliberation we decided to place the deposit but was then told that they had to wait to see if the other potential buyer got approval before our deposit could be taken-when we were just told 15 minutes earlier that the deposit would hold the car. These people never intended to hold the car for us even though our financing had already been approved and they had confirmation of that. Mike and the rest of the salesman are a bunch of snakes, run in the other direction and hopefully they'll go out of business. Jerks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By John Faust on 10/14/2016 at 7:51 PM.

**Edited.** Issues were resolved. Very happy with the service I received from this dealership in regards to our purchase. Would recommend them for future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Joshua on 7/23/2015 at 3:26 AM. Helped by Joe Power.

Had a very difficult time with several other car dealerships before coming to Subaru of Concord. Our sales consultant, Joe Power, was fantastic! Very professional and honest throughout the entire sales process. I experienced customer service and "no pressure" buying at its best. I'll highly recommend Joe and this dealership to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

best dealership i have ever dealt with

By anthony on 7/2/2015 at 2:45 PM. Helped by Vick.

check these guys out first easy to deal with and no bull.....ask for Vick nice young guy ex military...trust me you wont go wrong with this lot....

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Outback 3.6 purchase

By lerene on 6/10/2015 at 8:07 PM. Helped by Jim Power.

finding a 3.6 is harder than finding a needle in haystack right now in this area. There are none at any of the local dealers. Arrived at this dealer to test drive a 2.5 even though I wanted a 3.6 just to see if I liked the feel of the car/looks etc. I had been emailing with another dealer the same day about the one 3.6 they had on the lot. At the time I didn't realize they were so hard to find. Concord is closer so I went there first before making the 45 plus minute drive to the other dealer. After driving the car I told the salesperson Joe Power that I liked it but if I purchased an Outback I would get the 3.6 and that another dealer had one. He told me he would love to make a sale but if they had one and it was what I wanted I should call them and tell them I am on the way and get there fast. He then pulled up the "local" dealers inventory and there were only 13 3.6s on a lot or in queue for delivery for the next few weeks. in surrounding states! I had no idea I was looking into a car that was hard to find. Called the other dealer and the car was gone. That sales person was supposed to call me back quickly with any 3.6 inventory I could put a deposit on. In the mean time Joe told me to go drive any other make/model I was considering. Concord had ONE 3.6 scheduled to arrive in 2 - 3 weeks but Joe did not pressure me to put a deposit on the car. He explained the low inventory again and I looked for myself at this point. I left the dealership, drove another make/model then went back and put a deposit on the car. Joe called every few days checking in with me on the status of delivery even when there was no change in status. He was pleasant to work with and I would recommend him as a salesperson. I am rating price as average as there isn't a lot of negotiating on price for a car that someone else will gladly purchase before it even hits the dealer lot. This seems to be the theme for the Outback 3.6 version I have read on Subaru forums as well. I did get a package upgrade though....so not too disappointed since this was the vehicle I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience with Concord Subaru was outstanding. I was...

By Jhawthorne on 8/21/2013 at 7:11 PM. Helped by Sean Brown.

Our experience with Concord Subaru was outstanding. I was shopping by phone, and Sean was honest and forthcoming with information. He patiently answered all my questions and promptly returned all my many calls. We love our 2013 Outback. It has lived up to all our expectations. Wonderful, courteous staff. I would not hesitate to recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our Subaru Forester, especially when we saw in...

By ollamus10 on 5/24/2013 at 4:20 AM. Helped by Todd Stuver.

We love our Subaru Forester, especially when we saw in the news that it is one of only two SUVs that got high marks in the safety test. Todd Stuver was patient and accommodating. We highly recommend the Subaru of Concord dealership - very professional staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been a loyal Honda owner for almost 30 years, but...

By apugh1968 on 5/8/2013 at 12:30 PM. Helped by Sean Brown, Jeff Ross, Chris Tucker.

I have been a loyal Honda owner for almost 30 years, but Subaru of Concord has changed everything. This was the easiest, least stressful, quickest trade I have EVER made. I never even considered Subaru because I thought they only had station wagons. Then I saw the Crosstrek on the lot in Concord and decided to take a test drive. I did all the work I could online so that our dealing process was minimalized. We told Jeff and Sean what we were willing to do and they made it happen. I absolutely LOVE this SUV! You can't go wrong at Subaru of Concord.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership was amazing, easy to work with, not...

By Jessielowe on 4/18/2013 at 5:31 PM. Helped by Sean.

This dealership was amazing, easy to work with, not pushy, willing to do anuthing to assist their customer! Sean our salesman even went out of his way to assist us since we drove from out if town... Will definitely reccommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Was very please working with Todd Stuver and Jeff Ross,...

By wcal1936 on 3/25/2013 at 3:01 PM. Helped by Todd Stuver.

Was very please working with Todd Stuver and Jeff Ross, their professional and friendly manner was the reason I decided to purchased a Subaru. The product very much suited my needs. I look forward to working with the dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly staff. Never pushy to purchase. Overall great...

By Fireman824 on 3/20/2013 at 2:08 PM. Helped by Jeff Ross Ron(salesman) Chris(finance).

Friendly staff. Never pushy to purchase. Overall great atmosphere. Salesman was knowledgeable about the vehicle I was buying. Very helpful on answering all of my questions I might have had. Key point I chose Concord Subaru was they didn't keep trying to get me to buy there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great deal, no hassle. They even came to my house so my...

By Nate1981 on 3/8/2013 at 3:46 PM. Helped by Sean Brown, Jeff Ross.

Great deal, no hassle. They even came to my house so my wife could sign papers. She couldn't be at the dealership because we have a newborn. They went above and beyond.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought a new forrester at this dealership, and the...

By Roger2603 on 3/2/2013 at 10:15 PM. Helped by Service Department - All.

I bought a new forrester at this dealership, and the sales process was about what you would expect. Friendly enough when they want your money. I took it in for the 7,500 mile service, and had to wait nearly three hours. I'm pretty sure this was a basic inspection and an oil change. Quite a wait when you have an appointment. No efforts were made to let us know what was taking so long, I had to hunt down the service manager to ask. When making the appointment, I was told this would take less than an hour. Recently, at just over 10,000 miles the check engine light came on. I took my vehicle in, and finally after two hours was told it was fine, but the ECM needed updated to change some thresholds. That was Monday. Today, the light has came back on again. Obviously they didn't fix it. The service department here is totally incompetent and could care less about you or your vehicle. Do yourself a favor and don't go here.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great used car buying experience; I had been looking for...

By fradcliff on 2/23/2013 at 12:32 AM. Helped by Rick Huntsman.

Great used car buying experience; I had been looking for a Subaru Outback for a while and Rick located the year with the features I wanted at a sister dealership. He picked the car up and brought it to Concord so I could test drive it at a time convenient for me. He is very knowledgeable and helpful and neither he or the sales manager applied any pressure. They were willing to negotiate some on the deal and I believe it was a fair price. Everyone else I interacted with was friendly and helpful; as pleasant an experience as car buying can be!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used 2005 Buick LaCrosse for one of my family...

By kylam0m on 2/21/2013 at 8:25 PM. Helped by Jeff (Sales Manager), Sean Brown, Kelsey Tobin.

Bought a used 2005 Buick LaCrosse for one of my family members. It is a very nice car. The pricing was fair, easily agreed upon price, excellent service, very patient and understanding experience by the dealership. My experience could not have been any better.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Subaru Concord worked with me to achieve my goals. After...

By jyeaman on 1/8/2013 at 12:24 AM. Helped by jim bonds.

Subaru Concord worked with me to achieve my goals. After 4,000 miles with a 2013 Kia Sorento I had enough with the dealership service and the Kia itself in fixing my problems. My sales consultant, Jim, was very professional and answered all of our questions. The entire staff worked with us on a win/win deal. As for the Outback we love it. I just wish my wife would let me drive it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I knew I wanted the car I bought as soon as I saw the add...

By jkfilm on 12/19/2012 at 11:17 AM. Helped by Rick Huntsman.

I knew I wanted the car I bought as soon as I saw the add for it online. I went to Subaru Concord and was greeted by friendly staff who helped me purchase my automobile that I currently enjoy to great extent.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Overall great experience, which is rare these days. Steve...

By TonyDunn on 11/12/2012 at 2:08 PM. Helped by Steve, Mark, Todd.

Overall great experience, which is rare these days. Steve and Mark helped put together a good deal on the phone without seeing my trade[only pictures]I picked up the car[now mine] and drove/kept it for a few days. NO pressure from anyone. On my arrival back we sealed the deal and I am very pleased with how everything worked out. Without a doubt one of few positive experiences I have had with a dealership

I would recommend this dealer.