Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

great dealership, great salesman

By nancyb on 7/19/2019 at 3:21 AM.

We dealt with Johnny and he was wonderful. He made us feel like he cared about us and always did what he said he was going to do. He was respectful and timely, helpful and nice to work with. Also Josh was helpful in understanding about our vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very easy and fast! Great dealership.

By Kdavis2213 on 7/21/2019 at 12:23 AM.

Excellent customer service! Buying my car was the best decision thanks to Darby he was great and got me the best deal he possibly could! I’d rate this place a 10/10! Thanks again Darby and others!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

This car sells itself, knowledgeable staff is an added plus!

By New to subaru on 7/20/2019 at 6:33 PM.

Greeted by a pleasant Ron Lundberg, who knew his merchandise well. Very patient, answered all my questions and then some. Highly recommend this gracious man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless experience

By joclike3 on 7/15/2019 at 9:50 PM.

I came here looking at a car other than a Subaru, but the staff was nothing but helpful. Kevin Landers was the salesman i worked with, and he was very knowledgeable and pleasant. I came in expecting the pushy sales pitch, but instead got an attentive human that knew his stuff. Every part of my experience here was painless; everything was explained well and the team seemed very experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience.

By armortodd on 7/8/2019 at 8:22 PM.

From the moment you enter this dealership you know you have come to the right place. From the cool photos on the walls to the community involvement displays to the many smiling faces, Subaru Superstore Chandler welcomes you with open arms. Everything is spotlessly clean and bright. David Griffin and Tom Darby were the perfect sales people...everything we needed and nothing we didn’t, as in there was absolutely no pressure at any time. Brent in finance was great as well, as was the very cool tabletop computer screen system we used to sign contracts. Our new to us car was perfectly detailed and we were given a good orientation to the various features, including getting both of our phones paired to the audio system. I had done considerable research online as to prices and we were very satisfied with our deal. I highly recommend the Subaru Superstore in Chandler, AZ.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Ask auto purchase experience I actually enjoyed!

By Rizzo1063 on 7/8/2019 at 12:24 PM.

This was the most unusual experience in buying a car that I've ever had. The personal attention that John and the rest of the staff provided us was refreshing and broke a long standing relationship I previously had with another dealership. I've never been treated with such respect by a dealership in my 30 years of auto buying. Thanks to all and I look forward to my next experience with you all! Bravo to the Chandler Subaru Superstore!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

First Car Purchase - Success!

By Giants234 on 7/6/2019 at 8:13 AM.

Subaru Superstore of Chandler helped me find the perfect first car. I was very happy with the customer service provided and the genuine and friendly atmosphere. Ron was patient, extremely knowledgable of the current models, and was able to help me find the right car for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales and service

By Subby's for life on 7/2/2019 at 3:57 PM.

Subaru Superstore is Family Owned. They live, shop and socialize in our area which means they understand their customers. This dealership provides the finest sales and service staff throughout the entire process. They take the pressure out of purchasing / leasing a new vehicle and when it needs servicing you receive 110% of their attention. My family has been doing business with the Subaru Superstores family since they first opened. We will continue to do business with them in the many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By Geronimo1509 on 7/1/2019 at 1:09 AM.

Anyone who has ever purchased/leased a vehicle has in one way, shape, or form dealt with pushy,rude and unknowledgeable car sales staff that make you feel like you owe them something just for showing up on their lot. This is our second car purchase from Subaru Superstore of Chandler and I must say, from our Service experience with Angela, to our car purchase experience with Tom Darby, James Cloer and Mark Dicino, this process was nothing short of exceptional. Tom, without a doubt, is the friendliest, most knowledgeable, no pressure car sales associate that me and my wife have ever dealt with. Folks, he knows his stuff when it comes to the Subaru product. From the time me and my wife met Tom, we knew right away that we were about to experience buying a car like we've never experienced. With Tom's laid back, non-pushy, honest, friendly demeanor, we felt completely comfortable and at ease during our new car purchase. Right away Tom was understanding of our needs and took us in the direction of our new Outback. Sales Manager James Cloer was equally as friendly, honest, knowledgeable, and absolutely put zero pressure on the customer. We then made our way to the finance office and met with Mark Dicino, a very friendly, honest and caring staff member that made this part of our car purchase a breeze. My wife are very loyal customers and I must say we will be life long customers at Subaru Superstore of Chandler. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Mandltaylor on 6/30/2019 at 10:30 PM.

We just leased our 6th Subaru from this dealership. They are always very friendly and no pressure. Thomas was wonderful to work with. He was very understanding with our situation as we were in the middle of moving our daughter to Colorado and then to get evacuated from our home due to the Woodbury Fire. When we returned from Colorado we set up a delivery time and date. They were very accommodating to our wishes. We did everything remote and then finalized everything when we picked up our Legacy. Mark Harper the sales manager came and spoke to us to make sure everything was what we had requested.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kcouts on 6/30/2019 at 9:19 PM.

This dealership is so low pressure and actually cares about the buyers. We have been to a lot of dealerships and we have finally found the best! Reccomending all my friends and family here now.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

First time Subaru shopper

By Neyta on 6/28/2019 at 6:39 PM.

We were in your dealership several times during our process of shopping for a replacement vehicle. Each time the sales staff were friendly and informative of the questions we may ask. From the first time to the time we pulled the trigger the staff were helpful and extremely professional never did we feel pressured, but comfortable during every aspect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Bwarren2018$ on 6/27/2019 at 4:23 AM.

Darby was great, he was very personable and helpful. We had a wonderful experience. He answered all our questions and was very helpful. He made our experience very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Crosstrek

By Lisa50 on 6/25/2019 at 3:37 PM. Helped by Brandon Houda.

We worked with Brandon Houda and he was great! No pressure, very polite and congenial, welcoming into the dealership. I would go back to see him in a NY minute! So far we have received excellent customer service for questions and orders for accessories. Do not hesitate to see Brandon and this dealership. The parts person that helped us with accessories was great too but I can't find his card to mention him by name.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Morgan Trzaskos

By Joseph Rosten on 6/24/2019 at 7:16 PM. Helped by Morgan Trzaskos.

Super job! My sales guy Morgan and my finance guy Brent are the best! From sales to finance to the guys that gave my wife and daughter a walk around on their new Subaru’s . These guys did such a great job I bought 2 at the same time! I would recommend this dealership to my friends family and colleagues. To Management and the guys on the desk Thank you, the internet is only half the job, you need good people on the ground to make it all happen. Congratulations on a job well done! Sincerely Joseph Rosten

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Darby is the best salesman I have ever had.

By Rebekah.sellers on 6/23/2019 at 12:03 AM.

Darby is truly an honest, upfront guy. He was patient and helpful. I had never had anyone spend so much time with me before and be si patient. I really enjoyed our conversations and how much he learned about us. He invested in us and built a relationship with us. We weren't just a deal and quick money. He truly but a relationship. I will go back to Darby and buy ever car from him and recommend him. I would recommend him to anyone. He gave us a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, low pressure, fact filled experience.

By Mttmrtnz on 6/22/2019 at 3:36 PM.

This is my 3rd vehicle that I have worked with Darby on purchasing. He is straightforward and low pressure. This is what a sales/ car buying experience should be. His knowledge base is exceptional... he doesn’t oversell or push you into something out of your realm. We can talk about the sale, but what counts most? The service after the sale. Darby’s follow up is superb. Periodic check ins to make sure things are going well with the vehicle. It is very much appreciated and makes me feel like a valued customer, rather than a “one-turn” sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Jenn on 6/22/2019 at 2:17 PM.

This is my 2nd lease from this dealership and both times were great. Friendly staff, easy going, no pressure buying. Tom Darby was informative and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class!

By atlacamani on 6/18/2019 at 10:47 PM.

Charlie, thanks for getting us into a new Forester Sport, exactly what we wanted! You made the process seamless and relaxed. Much appreciated! Your enthusiasm for what you do and for the Subaru lineup makes a difference! The whole team was excellent! Highly recommend Subaru Superstore of Chandler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase new car

By KimJ on 6/16/2019 at 3:55 PM.

Lots of cars to choose from, knowledgeable sales and no high pressure tactics. Just got to pick out and purchase the car I really wanted.

I would recommend this dealer.