Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New lease for my wife

By Lukeb on 11/27/2018 at 7:41 PM. Helped by Will Espinosa.

All the staff at Subaru B.R were over the top helpful. Absolutely no pressure and very knowledgeable. I have to give a big thanks to everyone involved in the buying process from starting out with emails from Andrew and Will to the final selk with Jacob it was fantastic and easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Val Rules!

By KUROSAWA78 on 7/26/2018 at 12:11 AM. Helped by Val Goodman.

Val was extremely helpful and communicative! Friendly, personable, and I would highly recommend doing business with her. And I would like to name all of my children Val!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My First Subaru

By subaru on 2/26/2018 at 8:29 PM. Helped by Val Goodman-Sanders.

I have driven a truck for 10 years and was dreading the thought of purchasing a new vehicle for the last 3 of those years. (This is the first large purchase I will make as a single mother and I was scared to death). I did a lot of research on the internet, looked at numerous makes and models and decided to test drive the Subaru Outback and Forester. I almost instantly fell in love with the Outback. The entire negotiation process went smoothly. I am very satisfied with both the asking price of my new car and the amount I got for my trade in. They were very fair, transparent and easy to work with. Val and Ethan were both very patient with me as we test drove and worked up figures on numerous vehicle. I can honestly say (in hindsight) I chose the best dealership to work with. I LOVE my new vehicle!! It rides so smooth - I feel like I'm in a luxury vehicle (without the luxury vehicle price tag). It feels like such a safe, solid vehicle. I also think the Subaru vehicles are so reasonably priced compared to other brands. I would recommend any of my friends to Subaru Baton Rouge. - Amy

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Forester

By Chirag on 2/25/2018 at 11:45 AM.

Professional, courteous, no pressure technique, knows the product they are selling. Need to improve on time it took to detailed (clean) the vehicle. Overall satisfying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Subaru

By Andrew C on 2/10/2018 at 4:17 AM.

I had been researching the Corsstrek for more than 2 months before I decided to finally request some information on one through a few of the closest dealers to me. Andrew was the first to email me back from the 3 dealers i requested information from He was also the only one from the 3 dealers that worked with me though emails rather than just try to get me to go into the store. When I finally decided to go in to the store Chase met me outside before I even got to the door and he already knew my name even though that was the first time we met. He must be physic or something lol. Chase went get the Crosstrek that I had asked about and when I finally saw it in person in that silver color I knew I wanted it. Chase made the whole process painless. Ben gave me a great deal on my trade in and they were able to keep my lease right where I wanted it to be. The whole process at this dealership was quick and painless. they really make you feel like you're part of the family and that you are about to buy something truly special. I look forward to dealing with them for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership treats you like family!

By Ted & Cheri on 2/2/2018 at 5:57 PM. Helped by Ethan David.

When my husband and I decided it was time to car shop we both got a tension headache because you are always attacked if you even drive on to a dealership lot even if its for service. I decided to take a different approach this time and check online for prices, I emailed Subaru Of Baton Rouge because I saw a car that I was interested in thinking #1 they will not have it #2 I will not here a response back except when can you come in. Well 5 minutes later I received an email back from Ethan Venable and it even had listing for other cars that the dealership had that he thought would interest me. No pressure as to when can you come in ect. I decided just to pop by later that day. I pulled and parked and no one was waiting for me to step out of my car. I walked through the door and was created with a "welcome and glad you stopped by" This was a very different experience. I asked for Ethan and was told let me get him. He came right out and was very friendly and had a smile on his face. I felt good right away that I was a person and not just a commission. We sat down to look at cars and the car Andrew introduced himself to me while Ethan was getting a set of keys I was very impressed with Andrew also---smile personality, ect. Then something happened that I have never encounted before in a dealership. The general manager Ben came out with a smile, shock my hand and welcomed me. I was really impressed. We went and looked at cars outside and no pressure and very knowledgable. I was even introduced to the guys in service. I wanted to bring my husband by on that Sat since it was going to be his car. Again no problem no pressure. I even spoke to a 4 time Subaru owner in the show room and was so excited with the recommendations he gave me. My husband and I came by on Sat and it was raining really hard Ethan pulled the car up in the service area so we would not get wet---Again this was a very and I was very impressed. We test drove when the rain stopped and then met David-the business manger. He was also very friendly---great demo on the Nano protective coat. This was the easiest car buying experience ever---no increased blood pressure ect. We felt like part of a family, we got to ring a bell and everyone clapped and they took out picture. Again we had never experienced this before. Before our highlight of buying a new car was "getting the country sausage" but believe me all of this service beat that "country sausage " hands down. I set up a time on thurs to come pick up the car because I was waiting on a check and Ethan told me he was off but would come in for us. Again neither one of us had never experienced this again. I told him it was not necessary but he said he wanted to . I had no doubt that he would be there because we had already developed a trust with this dealership because of their professionalism and making you feel like family. We went to the dealership was greeted by name going through the door. David was great finishing up the paperwork and Ethan was waiting on us. Before when we have bought a car we walked around it and went over a quick checklist , was told everything we needed was in the owners manuel---not this time. After walking around the car Ethan told us to get in and he explained everything including setting the clock. This was extremely great for my husband, who will be driving the car because his truck was a 2002 and he was not used to all the gadgets as he calls them like sunroofs, blind spot and lane departures ect. Ethan was great and said to call him if we had any questions. I was also very impressed about the loaner cars for maintance because that was something I already dreaded across the street was waiting over an hour for a oil change. I have never written a comment of a car dealership before but this was the best experience ever!!!! Love being a part of the Subura family and especially the Baton Rouge Subura family. I appreciated everyone for such a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new car

By Snickersmom on 1/29/2018 at 6:51 PM.

Everyone was polite, knowledgeable and friendly. The staff was not pushy on trying to get me to purchase a vehicle. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

First Subaru

By First Subaru on 1/20/2018 at 12:29 AM.

This was the best experience I’ve ever had buying a vehicle. Ethan was an excellent salesman, didn’t pressure us at all and was very thorough in his knowledge of the vehicle we purchased. I would definitely recommend him and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru gives service in 2018 a solid and caring meaning!

By Subaru Suz on 1/16/2018 at 1:30 AM. Helped by Mr. Roberson.

Ethan worked with us patiently through the process of choosing the vehicle for us, matching the best deal for financing possible, and gave us a great orientation to our new wagon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove away in my new Subaru Forester today.

By welch,phyllis on 1/14/2018 at 2:51 AM. Helped by Mr Roberson who financed our vehicle..

I spoke to Chase on December 21 when I saw the Forester on your website which was in transit. We spoke again on the next day and on December 23 we put a downpayment to hold it when it came in. It arrived early on Wednesday and we purchased it today. I live in Breaux Bridge and was happy to drive to Baton Rouge to purchase my new vehicle. We were very pleased with the service we received. We were not pressured during financing. Phyllis and Robert Welch

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional

By Tharris on 1/12/2018 at 3:24 PM.

Will be buying another one from them very soon Really nice experience Total professionals from start to finish Mr Alan and Ben and mr Carl total professionals Would recommend to anybody !!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Experience of buying a new car at this dealership.

By Rlh on 12/28/2017 at 3:48 PM.

The BEST experience I have ever had buying a car! Alan Davis was more my age and related to my wife and me in a courteous and very professional manner. No run around, no bs! Took time to explain the electronics and safety features. Want a good car at fantastic price with no hassle? GO TO THIS DEALERSHIP. Ask for Alan Davis!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By dwahunt on 12/15/2017 at 6:14 PM.

For many years I thought the Subaru brand would take off in the Baton Rouge area if only there were a real, credible Subaru dealership. The Favre Group, which also owns and operates the Acura and Infiniti dealerships in Baton Rouge, finally took the bet, and Suby lovers are the winners as a result. (Disclosure: in 2012 I purchased from Acura BR a 2006 MDX which now has given way to an Outback Limited. Acura BR performed all maintenance on my MDX, and I easily could have kept it for another 10 years except for its outdated electonics. AcuraBR is a top flight operation.) SubaruBR's staff is friendly, helpful and informed; they go about their business in a competent and low pressure way. What a car dealership should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Such a pleasant new car buying experience!

By LisaV on 12/7/2017 at 8:27 AM. Helped by Ben Ledet, David Roberson.

I can’t say enough good about Josh Hughes, Ben Ledet, Andrew Leat, and David Roberson. For the record, I am not an easy person to deal with when it comes to big ticket purchases…and this was no exception. Having done my homework with online research, I headed to Subaru of BR knowing I wanted a 2018 Crosstrek as a surprise gift for my soon-to-be-LSU-graduate daughter. Josh greeted me upon arrival with a warm smile and friendly handshake. We chatted at his desk a bit, then headed outside. And so the journey began to find the perfect CT…at the price I was willing to pay. Folks…he did not disappoint. Josh is one of the nicest people I’ve ever met. Not to mention, the most patient. I think we looked at every CT on the lot that was even remotely close to what I wanted. We sat...we test drove...we talked...and talked some more. Several hours I spent with Josh that day. He answered every question I had (too many to number), and if he didn’t have the answer, he would go find it. This young man was incredible. As it turned out, I’m sure at no surprise to Josh, I ended up ordering the “perfect” CT. Ben worked with me on the actual ordering, and explained the whole process. He made sure it had every option I wanted, at the price we had agreed upon from the very beginning. He was extremely nice from start to finish. Within 2 months of ordering I took possession of the vehicle. Quite impressive, to say the least. David made the financing routine incredibly quick and painless, even with two very unexpected issues that arose during the process. I was totally blown away with how they went above and beyond to resolve the matter…within minutes at that. Andrew happened to answer the phone on many of the numerous times I called. Such a pleasant demeanor…and his accent is pretty awesome, too! Would I recommend Subaru of BR to others?...You bet I would…and I do! PS: Daughter LOVES her new Crosstrek!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh Hughes and Ben Ledet A++

By VTerininLA on 11/26/2017 at 1:22 AM. Helped by Ben Ledet.

I had the BEST experience at Subaru of Baton Rouge today! Josh Hughes made everything easy. He was patient while I asked my 1001 questions {possibly more} while I compare the models, talked pricing and listened to me ramble through the decision making process. Ben Ledget made the financial side of things seamless. All in all, I will refer anyone who listens to this dealer! Subaru has the best ratings and name when it comes to cars and the team at Subaru of BR upholds the customer service/ humanistic side of the mission, they clearly enjoy what they do and it shows! Bonus? My awesome new 2018 Crosstrek! Thanks, y’all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By BrianB on 11/22/2017 at 2:00 AM.

Communication is key to any business and Andrew and Carl are on top of their game. Phone calls were answered!! When not answered they were returned in a timely fashion. When I requested a return call on a specific day and time it happened!! Professional, knowledgeable, and follow up!! This team does it all!! Well worth the 3.5 hour drive!!! I’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So nice!

By BeatriceKreyling on 11/20/2017 at 3:33 AM. Helped by Francie Rodrigue.

The dealers I spoke with were incredible. Very friendly and helpful! Francie was so sweet and helpful, Andrew and Ethan were able to answer all of my questions and they are super sweet people and very patient. It was my first time buying a car and they never tried to pressure me into anything, they just wanted what was going to be best for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Caro123 on 11/15/2017 at 4:27 AM.

We are first time Subaru buyers. This was by far the easiest car buying experience that i’ve Ever had. Our salesman, Carl, was very knowledgeable and genuinely cared that we understood every detail of the process. I could not be happier with our Forester purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great guys - great experience

By Tdauph57 on 11/16/2017 at 2:02 AM. Helped by Bed Ledet.

Very happy with my experience. Definitely recommend. Fair price and no pressure sales process. Went in from a car gurus ad and process was seamless. Thanks Ethan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Subaru of Baton Rouge Team

By Joeoutback on 11/10/2017 at 9:52 AM. Helped by Chase Phillips.

This is my first Subaru and dealings with Subaru of Baton Rouge and the experience could not have been better. The team was very friendly and knowledgeable of their product. I purchased a new 2018 Outback touring model. Salesman Chase Phillips was very helpful and working with Chase and Ben we were able to come to agreement on a new Outback exactly the way I wanted built, we placed the order in early September and it was delivered 2 weeks earlier than promised!! On the purchase date it was a pleasure going through the purchase and financing options with Dave, he came up with a plan which offered me 0% interest overall I would recommend Subaru if Baton Rouge to anyone wanting a great new or used vehicle, they were able to now bring me into the Subaru family away from Nissan of which I have been a loyal buyer for last 20 years.

I would recommend this dealer.