Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience -Visit Exceeded Our Expectations!!

By Alen on 7/26/2017 at 8:10 PM. Helped by Gene McMahon, Sales, Joe, Sales Mgr , Adam Finance.

Recently stopped in to Subaru of Daytona to look over two used cars. This was our first experience dealing with the amazing staff here. We were greeted by Gene McMahon, in sales, who immediately started our visit on a high note, and left us feeling very comfortable from the get-go. Test drove a Buick and Cadillac and were really pleased with each of them. Gene was so easy-going and very knowledgeable, giving us the pros & cons of each car, in a plain and simple fashion which we really appreciated. Even though we spent the afternoon continuing this process, Gene made the time fly by quickly, and treated us like a family member at every turn. We never felt any pressure in the least bit, which is something that cannot be said of other dealers. Ultimately, we closed the deal on our Cadillac and are ecstatic with our purchase! Personally, we couldn't have had a more satisfying buying experience anywhere else! Now, we have a great friend, in Gene, to return to, and the place for all our future purchases and service needs. Thank you for being Daytona grown, and highest compliments to Glenn Ritchey and the entire Ritchey Cadillac Buick GMC Subaru Family!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank you Gene and Joe!

By Kathleen O on 5/17/2017 at 7:04 PM. Helped by Joe, Gene and Alex.

I can't say enough about the positive experience I had at Subaru used cars in Daytona. Gene, in sales, was not out to just sell me any car, but he really cared about finding the right vehicle for me. He did, and I am very impressed with the follow up on getting a few issues resolved. Gene and Joe, the manager, are true to their word and I would recommend this dealership to anyone wanting excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Geoff Brown on 5/9/2017 at 7:25 PM. Helped by Ivan Chvisuk.

Stopped in to drop off my lease turn in today. Very professional and pleasant experience. Even though I was not in the market today, when I am next shopping for a Subaru I will definitely see Ivan. Can highly recommend based on today's visit!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used subaru

By Amanda16 on 4/23/2017 at 3:52 PM. Helped by Peter in used cars, Ivan, and bruce in finance..

The customer service at this dealership my amazing! Knowledgeable, genuine, and friendly staff; no hassling or being pushy about buying a car and they were able to make me extremely happy with my purchase of a 2014 outback! I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
1   Overall Experience
3   Quality of Work

Parts/service

By Subaru1234 on 2/6/2017 at 8:58 PM. Helped by Don't know.

I ordered a part for my car 4 weeks ago. After ordering the parts I was told it should take about a week to get to me. I waited a few extra days after the expected delivery and waited to see how long it would take. After four weeks I figured it was long enough. I called to find out where they were and was told they have been sitting on the special orders shelf for three weeks because they had two addresses for me. So instead of calling me to find out what address to send them to (of which I clarified what address to send it to when I ordered the part), they stared at it on their shelf and waited for me to call three weeks later. Had bad experiences with them in the past as well for actual service. Lost my business for good.

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

I bought a used 2006 Mercury low miles

By Ron on 9/28/2016 at 10:19 PM. Helped by Gene McMahan.

The car I bought is a 2006 Mercury Grand Marquis. A bit on the high side considering the age but should have been the car I wanted for long trips. On the way home the seat belt chimes started and there was a light for the air bag not showing . Talked to Gene about it and we finally agreed that i would take the car to my local Ford dealer. I was told they would do a circuit trace then a couple days later Ford fixed the problems for over $800. there was some grumbling about the price but the dealer finally sent me a check for half the amount I paid. They finally made good on our agreement. gene played a part in this that helped me a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friedly service from Gene McMahon

By trex619 on 9/11/2016 at 2:11 PM. Helped by Gene McMahon.

My wife and I stopped by the sales event in Palm Coast Fl. I said what we were interested in, and the salesman Gene pulled around while we were still looking at other vehichles, in the cleanest used suv I've ever seen. Super low miles. Gene not only brought to us the type of vehicle we requested!!!!,,, but His loan manager slashed prices like they had a 2 edge sword!!! I left with the vehicle my wife wanted in just a few hrs!!!!! Incredible service!!!!! These folks made my wife happy!!!! And what We all know as Men,,,,,HAPPY WIFE,HAPPY LIFE!!!!!!! Thank you Gene McMahon and The Ritchey caddilac, buick, gmc, subaru Team. Nice guys, fast quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and hospitable!!!!

By David Remey on 8/29/2016 at 3:05 AM. Helped by Gene and Peter.

My Daughter Grace and my wife had been looking at cars for several days and had narrowed it down to about 4 cars. That's when Dee (my wife) asked if I could go with Grace to find the "best" car for her years ahead in high school and college. We got a late start on Saturday and went to several dealerships at the Auto Mall. We arrived at the dealer that had the car that my daughter liked to most around 10 minutes past their closing time. We were happy to see that the salesperson that my wife and Grace had spoken with and driven the vehicle with the day before was still on on the sales room floor. She seemed in a big hurry and asked if we could come back the next day. We were wondering if our deodorant had worn off, because we didn't feel welcome. Grace and I decided to drive over to Nova Road and check out the dealerships there. We browsed several lots and when we stopped at the Ritchey used car lot, found that they were closing as well. We were greeted with a great big smile from Gene McMahon, who immediately made us feel at home even though they were closing. He walked us thru the entire lot like he had all the time in the world. He told us about his daughter and his family and inquired into our family. He listened to what Grace wanted in a car. He is very personable and very knowledgeable about the various automobiles that we inquired about. All of a sudden in front of us was "The One". We set a time to come back the next day to test drive the vehicle. When we arrived, Gene had the license plate and keys in hand like he had been waiting all day for us to arrive. We drove it and loved it. For Grace it was the perfect fit. I discovered the Subaru Legacy is one of the safest cars in the world. So you can imagine how happy I was that Grace wanted "The One" over the other less safe models that we had looked at. We felt in very good hands thru the entire buying process and found it to be handled very professionally. Once we agreed upon a price, Peter handled the paperwork and was very professional and informative on the various warranty options available to us to add value to the car in the years ahead. By the time we finished our business with Peter, Gene had the car detailed and cleaned up so we could drive it home. What a great experience that we had in finding and working with Gene McMahan! He is a valuable representative of the Ritchey team and is a goodwill ambassador. Thank Gene, you made buying a car a pleasure. David Remey

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Equinox

By gto0927 on 5/9/2016 at 9:20 PM. Helped by Gene and Pete.

Gene and Pete were very helpful throughout the buying process. we did not feel any pressure on buying the vehicle, we just had to make the decision to purchase it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

low pressure sales, great service

By SenseiAngie on 4/28/2016 at 3:31 PM. Helped by Joan Lomupo.

Love this place. Bought my last car here, no high pressure selling, great service after the sale, whether it’s routine maintenance or otherwise. Have referred many friends here, and now looking for my next car. No question where I’m going to get it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Jayfollett022 on 4/11/2016 at 4:59 PM. Helped by Bruce Phichit.

Spoke to Bruce P. Looking for a truck and in a few days he found something more than I was looking for and for a better deal i was expecting. I flew down from New York and when I made me felt welcome and gotten all my truck ready for me to hit the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By Mare on 4/10/2016 at 9:24 PM. Helped by Ivan, Pete.

We have purchased multiple Subaru's from Subaru of Daytona. Excellent experience every time. Wouldn't consider going anywhere else. On every occasion, sales and finance provided outstanding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My daughter was looking for a car

By Cindy.George on 4/7/2016 at 7:15 PM. Helped by Joan Lomupo.

My daughter was looking for a car and Joan treated her as if she was her own daughter. She wanted a car would be safe for my daughter and that she would be able to maintain with minimal cost.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Car for my son

By Stacy on 4/7/2016 at 1:13 PM. Helped by Joan.

Had a great experience. My son totaled his car. We needed a reliable car at a reasonable price. Joan took care of us. We got a great safe car. Sending everyone their way for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service in town

By Current on 4/7/2016 at 1:18 PM. Helped by Ann.

The staff at SUBARU of Daytona is fabulous. They really go above and beyond. Not only do they have quality vehicles for competitive prices but the service that you receive is 2nd to none. Thank you SUBARU of Daytona!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Buying Experience

By Stacy on 4/7/2016 at 1:28 PM. Helped by Joan Lomupo.

Had to get a car for our son. Joan was on top of things. Found a great safe and reliable car for our son to take back to college. She listened to what we wanted and made things happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat customer!

By Sadriano on 4/5/2016 at 5:31 PM. Helped by Alex, Bruce , Jeff.

The dealership staff was very friendly. I've purchased over 3 cars and do my routine service there. and I think they do a fabulous job of handling appraisals and price negotiations. When i buy cars.I'll continue to go there as long as they keep it going.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Vincent Reed on 4/7/2016 at 1:06 AM. Helped by Ms. Ann Pintiliano.

Always helpful, even after the sale. It's always great doing business here. The new car is funner! (<---It's a word today!) Ms. Ann is always awesome. The dealership is lucky to have her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used car experience

By Susan Barkley on 4/6/2016 at 5:51 PM. Helped by Joan Lomupo.

We were in the market for a used car but wanted something very reliable and newer. We were sent to see Joan there and she was AMAZING. She was so helpful and friendly and really knowledgeable. I've since sent many people to her and they have had the same great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the trip

By Dragonknight2140 on 4/6/2016 at 2:04 PM. Helped by Dan Mcmahon and Finance Manager Pete Crommitts.

I just moved to Redford MI, from Ormond Beach FL and got into a care accident that totaled my car. when shopping around a friend from home suggested I check here when I come down to visit. I called and spoke with Dan Mcmahon and he helped me Pick my new 2016 Impreza getting everything set up with his finance manager Pete Crommitts before I arrived. The Service was awesome. They had it all ready for me when I got there. Loved the drive back.

I would recommend this dealer.