Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service!

By SALLERDICE23 on 1/19/2019 at 6:50 PM. Helped by Shawn Felt.

I had made an appointment for routine service, but had a few extra things I needed checked or fixed on my Forester. They got the service done and my extra requests in less than an hour. I was impressed with the efficiency of check in and having good work done and a clean car so quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy your next car here

By Justin on 1/18/2019 at 2:09 AM.

Robert was professional, knowledgeable, and easy to work with from the first communication through the close of the sale. I’d happily work with him and Subaru if Gwinnett again. He made the car buying experience what it should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Smooth

By onwardc on 1/18/2019 at 2:00 AM.

I had researched the new Assent online and new that I wanted this new model as it had the safety features I needed! The salesman showed us the model on the floor and then took us for a drive and explained everything. Then he had me drive it and we were impressed! We came back to the showroom and signed the papers to order one with my specifications! We picked it up a couple weeks later! He gave me a Forrester to drive during the waiting period! No Charge!! I am very pleased with the service and the new Assent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Purchasing Experience

By dawgs98 on 1/18/2019 at 1:05 AM.

We recently purchased a pre-owned certified 2016 Subaru Forester for our 16 year old daughter. Liam Bennett was our sales manager, and he was wonderful to deal with. He helped me understand the differences between different models and answered every question of concern I had since we were new to the Subaru world. Everyone in the dealership was so considerate and helpful each step of the way. We made new friends in addition to getting a new car and couldn’t be more happy about our purchase and the service we received. We may all be driving Subaru’s before we know it! Thanks so much, Liam!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

service

By ejschulz on 1/17/2019 at 10:16 PM.

Extremely pleased with all interactions. Enjoyed the snacks and chatting with others in waiting room. I am not a car person; however, I do enjoy my Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and patient

By JIOS33 on 1/17/2019 at 10:05 PM.

Liam was great. He was spent a lot of time on multiple days with me and was very patient with my indecisiveness! He was never pushy or had that smarmy car dealer attitude. He worked with me to get the car I wanted and not just what was available. And I got a great deal! Everyone there was super friendly. The dealership was very clean and inviting.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent from the moment we walked in until leaving

By sperins on 1/17/2019 at 6:27 PM.

Excellent customer service from start to finish. You and the team made my car buying experience the best I have ever had. Will definitely recommend you to family and friends and would buy again from you

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Persistent Problem

By THOMASMALONE0 on 1/17/2019 at 5:45 PM.

Numerous times, we have had to return our car to the shop to have the oil pan plug re-tightened because we found it to be leaking once we got home with the car. The service manager always follows up and is understanding of our frustration, but this should not be happening on a persistent basis. This is the only problem we’ve had. All other situations have been fine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experience...Ever

By jwall8167 on 1/17/2019 at 4:43 PM.

I can't say enough positive about my experience buying my 2019 Crosstrek. I have had 18+ vehicles in my lifetime, and this was by far the easiest, most pain-free sales experience ever. Robert was amazing to work with, and he was extremely knowledgeable about Subaru, in general, as well every aspect of the vehicles in stock. On the test-drive, he explained the features and the differences in trim packages in detail. I went in knowing I wanted one of two vehicles and the terms I would agree to, and I drove off with exactly what I was looking for. There was never a feeling of pressure or dread, and the entire process was very quick. I also felt that I got a very fair price for my trade-in. In addition, Lance was the finance agent who handled the paperwork. He was professional, but approachable. He listened to questions I had, then outlined options for different service and maintenance plans that I could add, and he did so without the pressure and condescension that I've felt in other car buying experiences. Afterward, he explained everything I was signing, gave me an opportunity to review it, and made sure I understood what it was before he moved on to the next document. I have never had a car-buying experience go this smoothly. I am new to Subaru vehicles, and I am loving it, so far. When my lease is up, I will be going right back to Subaru of Gwinnett for my next one. Top Notch Dealership with great employees!!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Listen and Respond in Kind

By SWIFTWIND.AB on 1/16/2019 at 8:00 PM. Helped by Issa Kohns.

I called in to my service rep explaining my battery was not holding a charge and had left me stranded the night before. Issa heard me say “stranded” and immediately asked if I could get there to have it replaced ASAP. I gave me car a jump. Drove to the service center. They worked me in. Less than an hour I left with new battery. No hassle. Moved onto my weekend. Fantastic feeling of relief when Issa said “I’ll be here and have it taken care of”.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Above and Beyond

By JONES4796 on 1/15/2019 at 7:14 PM.

Quick and obliging. Hassle free. No problem supplying us with a loaner car and no surprises. Had our car back in less than a week

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By boldequip on 1/15/2019 at 5:25 PM.

This was the easiest and most comfortable investment I've made in years. Robert...my sales guy... was the best. Competent, Knowledgable, and the guy I would choose for my best friend to call on if he were looking for a car.The rest of the folks I met were no exception.. I challenge anyone to find nicer people to work with if you need a Subaru!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service! Neverdisappointing!

By DZLAUTISM on 1/14/2019 at 7:46 PM.

Our new Outback required a technology update! Subaru of Gwinnett responded as soon as we could get there, and we had attention and, quick service from Alyssa and Jill. During our wait we enjoyed coffee and snacks and were ready to go before we knew it!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

positive

By HARRYHERZ68 on 1/14/2019 at 5:53 PM.

The whole transaction from start to finish was very positive and easy. Would recommend both the dealer and the salespeople. Even the loan process went well

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By TRR1147 on 1/11/2019 at 5:42 PM.

Everybody was courteous, prompt and professional. Much better than any other dealer that I have ever visited. I would definitely recommend them to any body.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Regular maintenance

By SNAPPNANCY on 1/9/2019 at 6:35 PM.

Every team member was very welcoming. I was a little disappointed they didn't ask me if I wanted a complimentary car wash as they always had before. I did redeem my anniversary $10 off coupon and thought maybe that's why they didn't offer one. The checkout was a little rushed. I always like it when they sit down with you and do over line by line all they did. It's reassuring to know how much traction is left on tires or percentage of brake pad left when you order an inspection. I had to ask and didn't get any numbers - just that they were still good. All in all, good service though.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By JENSIM64 on 1/9/2019 at 5:48 PM.

I took my 2017 Subaru Forester back to my dealer after it was repaired from a major wreck (repaired elsewhere). I was having issues with the electronic lift gate and front passenger window. I was really concerned that the repairs might not be done correctly. I was pleased when the issues were quickly resolved with a "reset". They still put the car on a lift and inspected the other repairs, just to put my mind at ease. Nice to know it has a "clean bill of health"! I made the appointment expecting to pay for this service, but there was no charge. Great service every time I go here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent service

By MPERNAS23 on 1/9/2019 at 4:47 PM. Helped by all employee are awsome.

Always excellent work professional done and timely on my Tribeca only have one complaint the replacements parts are so ridiculous expensive just saying. Should have better discounts all time. thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car and the best buying experience.

By Damnpasswords on 1/8/2019 at 11:54 PM.

This is the second Subaru I have purchased from Subaru of Gwinnett. This one for my wife. We enjoyed being treated like we weren’t sheep to the slaughter. We were listened to, we were well informed about the auto. We did shop at two other brands and walked away thinking those folks need to find a different job. Liam Bennett handled everything smoothly and graciously.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By STEVE_SKAJ on 1/8/2019 at 9:01 PM.

They were quick efficient and on top of everything and everyone was professional and friendly. Helpful at every turn and willing to get pricing on whatever you needed

I would recommend this dealer.