Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful and thorough service

By Jimmyboy on 9/21/2019 at 3:58 PM.

On a recent trip our vehicle developed a problem. The dealership made space for us and the analysis of the problem was thorough and complete. We couldn’t be happier with the service we received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase #2

By Laurie on 7/28/2019 at 6:09 PM.

We just bought a 2019 Outback from these folks and traded in the 2016 Outback we bought there 3 years ago. Johnny, Joe & Dave made the whole process the same rewarding experience as last time. Can't recommend this dealership enough. Just great folks, happy doing what they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience buying our first new car.

By C&CMatthews on 7/26/2019 at 3:24 PM.

Johnny and all the staff made buying our new Ascent a great experience. They made it easy a very easy process and took it slow with us (and dealt with our little one running around and all the carseats we had to check to see if they fit).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great and super helpful

By DriannaZ on 5/28/2019 at 5:31 PM.

Travis was super helpful, friendly, and insightful. He made sure I was comfortable with the Volkswagen I was getting. Great service! Thank you for all your help

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Kyle and Dave went over & above to get me into my Crosstrek

By BkcStarr on 4/30/2019 at 7:55 PM.

Kyle was a total pleasure to work with. He was patient with me and entertaining with my son (7 yrs). He even took the time to play a round of BeyBlades with my Son while I sat with Dave. All around, a good person. Not once was I pressured into making a quick decision. We were there a total of three times in from out of town. Kyle and Dave worked with my busy schedule and was willing to stay late to help me get into my Crosstrek. You should pass along – that darn dog park commercial is what hooked me. As a dog groomer for 12 years, it pulled on my heart strings. I was whipping around in the mall parking lot last night and thought, “it does move like an excited pup.” As I am in sales myself, I find customer service utmost important. You guys rocked it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great service

By LFish on 4/26/2019 at 3:34 AM.

I originally went to Subaru of Lethbridge for maintenance of my 2014 Outback after I moved to Lethbridge. When I was looking to buy a new car, this dealership was the first one that I came to because of the great way I was treated when having my old Subaru serviced. I had talked to Johnny Vo numerous times during maintenance visits and he always took time to speak with me. He is knowledgable, courteous, and listened to what I was looking for in a vehicle. He suggested several options and was very patient since the decision-making process took me a couple of visits to complete. Johnny was also willing to let me come to look at vehicles after I got off work at 5:00 pm. He is not pushy and I didn't feel pressured to make a purchase at any time. He made me feel that my happiness with my decision was more important than making the sale. Dave Tamura walked me through the paperwork and was friendly and efficient. He too stayed after hours since I couldn't make it to the dealership until after 5:00 pm. He helped me with warranty decisions and helped me make what were the best decisions for me, not just for the dealership. I also received what I consider to be more than fair value for the two vehicles that I traded in. Thank you Joe! I would not hesitate to recommend this dealership and these employees to anyone looking to buy a car. I have had nothing but good experiences with sales and service there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service in town!!

By Albitarod on 4/21/2019 at 2:45 AM.

Kyle was so helpful he did everything posible to make sure I had the best deal in town. He still helps me with any questions I have about my new car. I went to every dealer in Lethbridge and he was by far the most courteous.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

very satisfied

By jdel48 on 4/17/2019 at 4:00 PM.

dealing with johnny Vo i bought a forester second forester first from lethbridge subaru wish i would have got both at lethbridge. I am very pleased with the car and oursales rep .johnny was very patient explaining the cars features and not in a rush to get us out the door . lethbridge made car buying a pleasant experience 'and never once had the feeling of being pressured to buy .thanks johnny Vo. and lethbridge subaru Jim and Adele Dvorak

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't ask for a better vehicle buying experience.

By RTL87 on 3/27/2019 at 7:59 PM.

After a very long search and many dealerships visited, it was Lethbridge Subaru that finally won me over. Kyle made my decision to drive away in a 2019 Crosstrek an easy one. He actually cared about me and my needs and talked me out of what would have been a bad decision for me at the cost of a more expensive model I was interested in. All the other dealerships I dealt with made me feel like I was just a number to them. Speeding me along and trying to make me buy the most expensive model I could afford without considering what I'd be using it for. I'm very happy with what I ended up with and Kyle continues to support me and send me cool links and stories about similar vehicle builds that I'm really into. It feels more like a friendship than a business transaction. Grayson in the parts department has been similarly helpful. Such an exciting and friendly person and he has been amazing to deal with for all the parts I've been ordering. He's worked hard to help get me the best deal I can and it's good to know I have continued support with my vehicle for all my customization questions and to replace all the stuff I'm sure to break in my offroading endeavors. Besides those two, every single person at Lethbridge Subaru has been an absolute pleasure to deal with. I see a lot of smiling faces walking around that place and every visit is a good one. 10/10.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above and beyond

By reihime3 on 3/23/2019 at 4:29 AM.

Chris and the service team did an amazing job today in servicing my Impreza. I laid out my concerns, and all were addressed and covered by warranty! (bonus!) Since I didn't ask for a shuttle (Chris said it would take 20 minutes tops), I waited in the common area and chatted with Dave. I casually mentioned that I was late for work and so he went to check on the progress of my car. Since it was to take a bit longer, Dave told me he would drive me to work. Upon completion of my service, Dave and another team member delivered my car back to work for me! Amazing. I would never expect this level of service from a dealership. 100% recommend going to Subaru Lethbridge to buy or get your existing Subaru serviced! Great quality work done by the Service Department, great customer service by all. Thanks Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru and Lethbridge Subaru is the Best

By Diane E. Nelson on 3/7/2019 at 6:46 PM.

Dealing with Kyle at Lethbridge Subaru was great. Highly recommend. Kyle was knowledgeable, friendly and very helpful. I also enjoyed his sense of humour. Kyle was also great at getting Joe on board looking at my trade-in. Everything went very smooth bing, bang, boom and I was driving a new Subaru.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Personable, friendly, knowledgeable salesman

By PFS on 3/9/2019 at 1:07 AM.

We found the salesman to be helpful, and knowledgeable. If there was something he was unsure about, he found out for us. Kyle was very personable, and we didn't feel pressured in any way.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kyle Gyger and Subaru Lethbridge

By Becky on 3/8/2019 at 5:34 PM.

Kyle and Subaru were fantastic to work with. We are car people and had a ton of questions about transitioning to an SUV, and they were super helpful. My husband and I are picky, and detailed when it comes to large purchases and they was incredibly patient and understanding with our need to test drive other brands and take our time with our decision. There were no high pressure sales, no BS sales pitches, Kyle in particular was great! He was incredibly knowledgeable and, most importantly, took the time to find out our exact needs. We had a few follow up questions after our purchase as it has a ton of electronics we were unfamiliar with and Kyle was again, super helpful! We ended up with a 2019 Crosstrek Limited and we absolutely love it. Can't recommend the vehicle, Subaru Lethbridge, or Kyle Gyger enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By TJM on 3/8/2019 at 2:37 AM.

Kyle was very knowledgeable and answered all my questions. When I came to pickup the car, he explained how everything worked and made sure I knew if I had any follow up questions I could just call or email him. Dealing with Kyle was a very positive experience. On my first oil change I had ordered a sway bar from Grayson and had it installed. One of the best upgrades I have made to any vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New purchase

By Darryl on 3/7/2019 at 7:50 PM.

I was looking to replace a very reliable diesel car that didn't use enough fuel in the winter to keep me warm. I've always thought Subaru had good vehicles and I popped by on a whim to see what they had that was new. I talked to Kyle and he turned out to be involving, very friendly, and easy to talk to. I like to ask questions (massive understatement) and he answered them all. I ended up buying a new 2019 Forester that day. There was no pressure, no persuasion, it just felt like a nice few hours with a friend. I've had a few follow-up questions as I got used to the car because the technology has changed a lot since I last bought a car, and he walked me through it all until I figured it out. I have absolutely zero regrets.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying my RED 2019 Outback....

By J Furukawa on 3/5/2019 at 3:35 AM.

In mid summer 2018 I was shopping for a new vehicle. I test drove a Forester and an Outback and preferred the Outback. Kyle was very kind with this senior. I toured many other dealerships but kept coming back to the Outback. Kyle always smiling... on each visit answered all my questions. At one time I had a Nissan Rogue and an Outback parked in the Subaru's lot. Kyle and the other dealer visited while I compared vehicles. I decided I wanted a 2018 RED Outback. Red was the needed colour. Unfortunately there were no available RED 2018 Outbacks in Canada. So after much visiting I agreed to a 2019 RED Outback with what I considered all the bells and whistles.. It was going to be delivered in time for us to go on a holiday. How exciting is that!! But there was a delay. Now during all this time Kyle and I were always in contact, he was more helpful than you can imagine keeping me updated. Kyle offered to let us use a 2018 Outback on holidays if we were needing to leave prior to my new vehicle arriving. That certainly impressed my husband, myself and anyone we shared this with! My new vehicle arrived earlier than planned and performed excellently on our trip on the mountain roads of BC. I was so pleased to deal with Kyle, he was very knowledgable and I did have questions!! He has a sense of humour and his down to earth attitude was refreshing. He was always smiling. He has been available to answer more questions after I took ownership... all these bells and whistles confused this senior. I would encourage others to visit Kyle and Subaru Lethbridge for the professional and personal service they deliver. Looking forward to see you at my first oil change.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Right Stuff

By RB on 3/4/2019 at 1:09 AM.

Buying a new vehicle from Kyle at Subaru of Lethbridge was excellent. He knows his stuff and more importantly he knows how to relate to people. He addressed our concerns and guided us through the process at our rate, not his. It simply ended up being a fun, pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By JAS11 on 3/3/2019 at 6:03 PM.

I was specifically shopping to quickly purchase a Subaru due to personal circumstances and found Calgary’s dealerships lacking in interest and inventory. They asked me to wait a few days until the manager came in . Meanwhile at that exact moment I received a timely text message from Kyle, just an hour after sending him my request. Every email received a quick, informative response. I had widened my search and based on Kyle’s immediate and friendly emails, I decided to make the trip to Lethbridge. He was knowledgeable, professional, knew that I wanted to leave that day with a new car and he made it happen! Every single one of my requests was handled expediently and personally. I felt supported throughout the entire process, as a single woman making her first car purchase. Thanks for making the transition so easy, Kyle! Looking forward to the next one in a few years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Melinfernie on 3/2/2019 at 10:52 PM.

Kyle at Subaru of Lethbridge is the first car salesman that I’ve felt comfortable car shopping with. I really enjoyed his attentive but not painful service and his down to earth friendliness. The atmsophere at the dealership was pleasant and they have been very helpful with the follow up questions I’ve had on the vehicle.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Dissapointed in Lethbridge Subaru

By New Ascent owner on 1/24/2019 at 5:03 AM.

I was dealing with Travis via Email and phone for a while on before I came in. I was told my offer was real close on a new Ascent. I drove from 2 hours away and when it came down to business my offer was not close to what they were willing to sell for. It was too bad since the price I was quoted from a Calgary dealer was more than $1000 less than Lethbridge. I was told by Dave that he had heard that before and then the vehicle was not there. Joe would not try to meet or even come close to Calgarys price so off I went to Calgary. In the end it worked out better than I imagined and I came home with a new Ascent from Centaur Subaru instead. Would have liked to deal with these guys but ended up way better going north to Calgary.

I would not recommend this dealer.