Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing sales service and after service

By Rachcha on 5/16/2019 at 2:10 AM. Helped by Sean, Otto, Amanda.

This was the best car buying experience ever!! I bought a Subaru Forester Sport!! The sales team was amazing!! I bought tire warranty .... and thank goodness!! I ran over debris and ruined my tire! The road side assistance that came with my new vehicle purchase saved me that day! The next day Subaru got me in right at 8 am!! Amanda was amazing!! In no time a new tire was ordered the warranty wasn’t questioned!! No hidden costs!! I walked away once again as a happy Subaru customer!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nonstandard part???

By Windshield on 9/13/2018 at 2:59 AM. Helped by Zach.

Maybe too late with this review but i need to share my bad experience with this car dealer. I bought a used 2016 forester early this year. Only this month i noticed there is a big gap in the windshield frame. Im pretty sure it was replaced because you can still see the markings of the old frame in the wind shield. The frame or panel below they installed is smaller for the windshield. This resulted for the opening or gap in the bottom part of the windshield....i was in good faith that i was provided with standard parts even car i purchased was used. NEVER AGAIN

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Close to the pleasant Saturn experience...

By FreddyTheK on 8/8/2018 at 9:35 PM. Helped by Steven Makerewich, Devin Kaulback.

Back in the day, I enjoyed the the non-stressful experience at the Saturn dealership. This Subaru dealership was pretty close. It started with sales person Steven Makerewich. He was a joy to deal with, starting with the test drive. He prepped a similar Forester to the one I was interested in and let my pal & I go off on our own! On delivery, he explained all the various functions, although much of it didn’t sink in, as my car has a ton of new tech to get used to. He Bluetooth my phone to the vehicle and downloaded my contacts, so I’d be good to go. I was also introduced to General Sales Manager, Devin Kaulback, on delivery. The dealership is currently under renovations, so staff are working out of trailers, and the lot is a bit cramped. I look forward to service, when it’s completed. On signing, I did get the usual up-sell for various products, such as electronic rust control (snake oil in my estimation from research), scotch guard, etc. But it was a “soft sell”, as I was allowed to sleep on it. I did get the extended warranty. The complete warranty goes for 3 years and 60K km. The extended runs to 7 years but only 80K km. I figured it was a reasonable expenditure given the cost of the Eyesight cameras, infotainment system, and insurance about CVT and head gasket problems of previous year cars. Overall, a very good experience and would say it was an honest dealership with some quality people!

I would recommend this dealer.