Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Tlb on 9/16/2019 at 9:27 PM. Helped by Baylor Campbell.

I am the type of person who is straight forward and generally doesn’t like dealing with car salesman. My husband saw the car we purchased on line, they offered us a great deal. When I arrived at the dealership Baylor greeted us. He wasn’t aggressive or pushy in anyway. Very professional. He took me for a test drive and because of the deal they gave us and the great service, we bought the car. It was so easy. I would definitely purchase a car from Baylor again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TL;DR - When you do go, talk to Ren.

By Sunny on 9/10/2019 at 4:20 AM. Helped by Ren Malin.

Had a great experience with Subaru of Puyallup. Initially I was just being a good friend and tagging along with a buddy to trade in his truck. Had no intentions of picking up a car myself. Ren was very straight up with the both of us throughout the whole process, no BS and great to talk to. After finding the right car, he and his manager worked some kind of magic getting me into my new vehicle at a great price. Finance rep, streamlined all of the paperwork. Big thanks to the team for making the process go so smoothly. oh and if you want remote start in your Subaru, ask and make sure the model you're looking at has it.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great place to go buy a car.

By FireImp on 9/3/2019 at 8:57 PM. Helped by Ren Malin.

Just bought a used 2018 BRZ limited at a great price. Ren Malin help me out, he's really helpful and fun to talk to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Easy going, patient, and courteous

By Zach Derr Manuel on 9/1/2019 at 5:22 AM. Helped by Pablo Em.

I had the pleasure of doing business with Pablo. He made the process easy, fun, and stress free. I highly recommend talking with Pablo when it comes to making the big decision on a new car! Subaru of Puyallup has also been very responsive when it came to the service of my car. If it wasn't right, they were quick to make it right. It leaves you with confidence that you're in good hands, no matter what happens!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ed on 8/26/2019 at 3:43 AM. Helped by Troy Nagata.

Excellent service and very knowledgeable staff. If your looking for a Subaru then Troy Nagata is your guy. They also have a great stress free financing department. I’ve purchased plenty of cars before my new 2019 WRX and by far this was the easiest of my experiences. Thank you and make sure to go to Subaru of Puyallup.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Pauline S. on 8/25/2019 at 11:31 PM. Helped by Daniel Siddall.

Great customer service! Called them for a vehicle that I wanted and negotiation was indeed stress free, quick and easy! Daniel was a pleasure to work with. He would answer all your questions, give you straight and honest answers and try to give you the best deal possible. They matched the low interest rate that I was pre-approved for from my bank which made it an easy and quick transaction finished everything in a few minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Welcome to The Family!!

By New Subie on 8/19/2019 at 3:49 AM. Helped by Pablo and Mary!!.

We have been all over looking for the right car. Pablo was very patient and made sure we were educated on our purchase. Mary was very fast with the financing. The whole process was truly stress free!! We had our little dog Miss piggy with us she was treated has a welcome guest!! When we left our car we were told welcome to the family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Good

By amazngraz on 8/17/2019 at 11:04 PM.

Austin Embody's help in getting us into a Subaru Forester was extremely helpful. Austin was straight forward, friendly and no pressure, Austin went above and beyond to meet all our preferences with a smile on his face. Thank you Austin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a stress free experience!

By Whocares on 8/16/2019 at 11:30 PM.

I had a great experience at Subaru of Puyallup! Not only where the two salesmen I dealt with great ( Austin and Pablo), but the whole crew was accommodating. It was a truley painless experience. This is my second vehicle from these guys and won't be the last.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time car buyer. Exceeded Expectations

By jtrib865 on 8/15/2019 at 3:34 AM.

Outstanding experience at Subaru Puyallup! Even with the combination of my first car buying experience and just moving to the area, I couldn't have asked for a better salesman than Austin Embody. He made me feel comfortable throughout the process, reiterated the stress free environment from the moment I got there, and continuously laid out simple options for buying or simply browsing. No pressuring at all, just there to help. All in all a very relaxed car shopping environment and I left with a great Impreza :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Sales Staff

By Cary838 on 8/11/2019 at 4:56 PM.

After our last Subaru Outback was totalled (literally saved my wife’s life) we headed to Puyallup to replace it. Dima was extremely helpful and knowledgeable and everyone there made it our best car purchasing experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lucky number 3

By Gracie3 on 7/26/2019 at 6:56 AM.

Just purchased our 3rd new Subaru Forester with this dealership, and salesman Austin Embody was amazing with the whole process. He was patient and very knowledgeable. Come check out my new "happy place."

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By katye119 on 7/25/2019 at 5:10 PM.

My father, Jim, wanted me to share a review of his experience with purchasing/leasing a 2019 subaru outback. (he doesn't have internet)...He had to return a leased vehicle to another delearship due to the lease being up. He was extremely close to purchasing another vehicle at this other delearship but decided to look at the Subarus. Austin Embody spent multiple hours taking time to learn his needs and requirements for a safe, reliable car. After spending time with Austin and test driving, he chose the Outback and is in love with his choice, car and his overall experience with Austin as his sales person and the treatment at Subaru of Puyallup. He highly recommends both Austin and this delearship for a purchase of a car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ExCELLENT!!!

By eric324 on 7/22/2019 at 12:29 AM.

I was first encountered by Justin about a specific car I was interested. At first I went into the dealership just browsing and not really sure if I needed to upgrade my car. But Justin showed me the different options they had and showed me one specific car that was by far a super rare find, a cool gray khaki subaru wrx with performance package. I was in love the first time I sat into the car and was able to test drive it. Justin was very helpful in getting all the information I needed and since I was a second time buyer with this dealership he was able to help me get a good deal from Mark. Mark assisted me in providing the right tools I needed in order to get the best deal for this car. And lastly when Matt came back with my finance information and loan, he was very helpful in providing me all the information I needed to have a successful car loan and giving me advice as a younger gentlemen. All in all, all these people around the dealership was very helpful, patient and exceeded the customer service. I would love coming back here to get my next car and I would recommend anyone that is interested in purchasing not only a subaru but their wide selections of certified pre-owned and used cars. Their service was incredible and there was someone to answer my million questions all the way till the end. Moral of the story... they are the best dealership I have ever been to? Thank you Subaru of Puyallup!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Car Buying Experience

By Brad253 on 7/21/2019 at 6:56 PM. Helped by Brian Martin, Jordan Avary.

My fiancee and I visited Subaru of Puyallup to look at new and used Foresters for her first vehicle purchase. We worked with Brian Martin and Jordan Avary and we couldn't have asked for a better experience. We visited the dealership twice... The first time we went the dealership was closing, but Jordan came out to greet us and show us around the lot. Being that Jordan had recently moved into sales, he also asked Brian to assist us. We were instantly impressed with both of them and decided to book an appointment for the next afternoon so that we could spend more time and go for a test drive. When we returned, Brian's depth of knowledge was very helpful in facilitating our decision. At the time she was very interested in the Mazda CX-5 as well, and Brian happened to personally own a CX-5 so he was able to give us a detailed and honest comparison between the two. Brian was very patient with us and spent the better part of the day showing us around the lot and allowing us to take multiple test drives. To our surprise, we ended up finding a used Volvo on the lot that we really liked. We hadn't researched Volvo's beforehand (though we were aware of their track record of safety), but once again Brian was able to give us some honest feedback and comparisons to Subaru. Though we were thoroughly impressed with the Forester, we ultimately decided to buy the Volvo, primarily due to it's price point and value for the money - Brian agreed that the value of the Volvo made sense for us. He really treated us like family with his honesty and advice. Both Brian and Jordan were the epitome of honest salesmen. They took great care of us throughout the entire process and even after the purchase with their personal follow-up. It was truly a "stress free" experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy to be apart of the subaru family

By B. Hernandez on 7/16/2019 at 8:43 PM. Helped by Brian Martin, Jordan Avary.

We had a excellent experience at subaru of puyallup. We were instantly greeted by Jordan Avary, he respected our wishes to take a look at some cars alone. When we found a car we were interested in, Brian Martin and Jordan Avary both helped us without hesitation. I really admired Brains leadership with Jordan, as he is a sales associate in training. He was kind, patient and assertive with him while showing him the ropes of the sales floor. I ended up purchasing my very first new car...with such a big purchase I began to be very indecisive on what I wanted. Brian was very patient with me and understood how important it is to be 100% confident in my purchase. I ended up driving 3 different cars and at the end of the night was still not confident in what I wanted and decided to come back the next day to look at another car. And I was expected to be pressured to stay and make my decision, but I was not...the next day, we arrived and Brian allowed Jordan to take the wheel and be on his own for the remainder of the day. Jordan was very helpful, even if he didnt have the answer, he found someone who did. I feel very welcome and look forward to maintaining the maintenance of my 2019 Impreza sport and being apart of the subaru family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car

By Beth1234 on 7/16/2019 at 12:44 AM. Helped by Jordan Avary.

My husband and I went to Subaru of Puyallup to buy a new car and was met by Jordan. He was friendly and so helpful. We found out this was to be is first sale so we also had Mundo along for the experience. Both of these guys were so much fun and so patience. My husband had a very specific car in mind for his first brand new car. They walked around with us for literally hours while we looked at and sat in almost every car on the lot. (They have a three story parking garage so that’s a lot of cars) What will bring me back to this dealership was how excited and supportive the entire sales department and staff were to see Jordan have his first sale. Several people jumped in to help and all wanted to say nice things about Jordan. For as large as this dealership is they really have a family environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just what I wanted

By Tracy23 on 7/2/2019 at 5:40 PM. Helped by Andrew Dorosz, Sales.

After doing my research on what and where the cars were that I wanted, I was drawn to the Subaru Forester at the Puyallup Subaru dealer. The stress free-thing is real. Although we were there for 4 hours, it was relatively painless and we walked away with the exact car I wanted. I had questions about why this car had so little miles and was 3 years old, and the salesman, Andrew Dorosz, was very helpful.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Kudos to Brian Martin

By BrendaU on 7/2/2019 at 2:14 AM. Helped by Brian Martin.

Kudos to Brian Martin for being knowledgeable and kind while my daughter purchased her 1st car a 2017 Impreza sport. My daughter was pre-approved for the car loan through the credit union she's a member at, and I hoped that would save us time by being prepared. I wasn't too happy about the excessive amount of time we had to wait for the Impreza to be cleaned and detailed, but overall our experience was good. We will certainly come back when it's time to upgrade my 2010 Forester.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and stressfree

By Lwmk13 on 6/10/2019 at 7:05 PM.

After spending several months of looking and test driving around the state for a reasonably priced and good miles Nissan juke. Found one on the Puyallup Subaru website. Set up an appointment for soon after opening Sunday and was out with the car along with a good trade in on my current car. The juke is spotless and the closing negotiations were done in less than 2 hours. Our salesperson was great along with the financial advisor. Absolutely recommend this dealer.

I would recommend this dealer.