Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all around service

By BPG on 6/13/2019 at 5:31 PM.

We have been dealing with Subaru of Richmond since 2015. We bought our 2015 Outback, upgraded to a 2017 Outback and added a leased 2019 Forrester this year. Dan MacNeil is the best car salesperson I have ever worked with and Chris Tomlin has been excellent in the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Subaru purchase

By mac515014 on 6/8/2019 at 2:43 PM.

Our experience with Harry was one of the best car buying experiences we have had. Harry’s knowledge of the vehicle and the features made the decision to purchase the Ascent very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific experience

By 1stTimeSubaru on 6/7/2019 at 7:08 PM.

We just bought a Subaru Ascent from Tom Yuen in May, and I highly recommend both Tom and the dealership. We were pretty sure we wanted an Ascent to replace our 2008 GMC Acadia, and had test driven one when we were out of town one weekend. After using True Car online to price some out, Tom contacted me via email and a phone call. His messages were not at all pushy, unlike some I received from other dealerships. I set up a time to meet with Tom, and he explained all of the options available and listened to our needs. He recommended that we custom order the vehicle since there isn’t an additional charge and we could get exactly what we wanted. He helped me select the options and then ordered the vehicle once I took some time to review with my husband and confirm everything. The car came in quicker than expected, and Tom was excellent at communicating with us throughout the process. We were very happy with the trade-in value we got on our Acadia, and so excited about the new Ascent. The day we signed the paperwork and took possession, everything went smoothly and the finance manager was professional and again, not pushy. The whole process was easy and we felt very well taken care of as customers. I would highly recommend working with Tom Yuen at Subaru of Richmond for your next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Yuen - Top Notch!

By Subaru Owner on 6/7/2019 at 6:09 PM. Helped by Andrew - financing.

I cannot say enough about Tom and how he helped my family find the right Subaru. We are first time Subaru owners and have typically been Volvo owners over the years. Tom was approachable, friendly and listened to us. He was quick with information and the negotiating was so easy. I typically dread going to dealerships because I know I'm probably in for games and a LONG experience. Tom made sure we were taken care of and we were all wrapped up driving the car off the lot in a few hours! Fantastic! Thanks to Tom - we will always look at Subarus in the future for any car purchases.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanking Dan MacNeil

By Fluco Russ on 6/7/2019 at 3:15 PM.

Dan is a salesman of unique skill who anticipates questions and doesn’t miss a call He knows the product and how to represent it. He is the top salesman in my 70 years of buying cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very pleasant experience!

By Judy and Richie on 6/7/2019 at 2:48 PM.

We recently purchased a new Subaru. We worked closely with David Lowenhagen as our salesman. We were unsure when we started if we wanted the Forester or the Outback. David carefully went through the decision process with us, being very attentive to our requirements and our questions. There was no pressure pitch throughout the process. Overall, I rate it as the best purchase experience that I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Harry Moseley is the best of the best salesmen

By Happy Judy on 6/5/2019 at 11:43 PM.

Harry Mosely is a delight to talk with. And he is exceptionally patient and thorough explaining things - firs atll the astounding safety features on the the Crosstrek, and also the pros and cons of leasing v. purchase. I would highly recommend him to anyone even just considering making their life better by buying a Subaru. Judy H

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By Cindy57 on 6/2/2019 at 8:01 PM.

Cory was great to work with-professional and friendly too. Our car came in right on the day of estimated arrival and was ready to go. He explained all of the gadgets and “bells and whistles “ and continues to be responsive to our inquiries. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best car-buying experience ever

By Jon on 5/30/2019 at 9:56 AM.

David was terrific: friendly, knowledgable, responsive. I especially appreciated his low-key manner and his way of treating customers as if they are the only ones he has.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David was accommodating to all of our needs.

By AJ on 5/28/2019 at 8:25 PM.

All of our questions were answered and calls promptly returned. Loved his “no pressure “ approach and quick handling of the sales process. Positive experience from our first meeting to driving away in our new Ascent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Harry Moseley is an excellent sales rep!

By Carol on 5/28/2019 at 10:50 PM.

Harry Moseley was polite, friendly, knowledgeable, responsive and patient in answering my questions. He is a good listener and communicator. He always followed up when he said he would!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy buyer

By butch1 on 5/28/2019 at 10:42 PM.

Cory helped me pick another Subaru that suited my family needs. After driving an Outback my wife was not satisfied. We then drove the new Forester and were sold. Cory made buying our car a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service.

By epels on 5/28/2019 at 8:42 PM. Helped by Robert Hubert.

This is my first experience with Subaru of Richmond. David Lowenhagen was great and provided excellent service with my purchase of my new 2019 Outback. He was also very helpful with giving me a good price for my trade-in. Thanks for the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Wshep on 5/28/2019 at 7:03 PM.

Ray was my salesperson and he did a great job. He answered all my questions without making me feel rushed into a decision. I really appreciated the attention I received without the hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great choice!

By Kathy630 on 5/28/2019 at 6:18 PM.

David was friendly, knowledgeable, and professional throughout my whole Subaru purchase. He made the process unbelievably easy. He also wasn’t a “hard sale” salesman. This is my first Subaru purchase and it probably won’t be my last. I definitely will be back to see David and this dealership again,

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick, easy purchase!

By 19Outback on 5/6/2019 at 3:43 PM.

Friendly, quick, efficient, no-nonsense deal. Total transaction time was about 1:40, even with a trade. Staff was excellent! The dealership is undergoing renovations, so the sales area was relocated temporarily. Tom’s product knowledge is impressive. He’s extremely helpful and easygoing. A pleasure to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan McNeil - Superstar Salesman

By Xteam Fitness on 4/19/2019 at 7:33 PM.

Dan McNeil, is exceptional. We began talking years before he sold me our new Ascent. He was always helpful and spoke to me when I was waiting at Subaru of Richmond for service on my Outback. Dan gave me an Ascent brochure months before any Ascents were even on the lot. I'm a very pleased two Subaru owner both purchased from Subaru of Richmond. I have great service experiences thanks to Donnie Myers and his team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable

By GASPE on 4/10/2019 at 2:45 PM.

Beyond all of the standard attributes of a car salesperson, Harry knows his product, and what needs an easier explanation than what is in the manual. This is the second car I have bought from Subaru Richmond. There service department personnel are easy to do business with, and if they say a repair or service will take an hour it usually is done in 45 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service.

By Nicole on 4/3/2019 at 3:05 PM.

I recently moved from California and needed to purchase a car. David Lowenhagen was my sale associate and could not have made the transaction any easier. Being a youngish female buying a car can seem like a daunting task; however David and the whole team at Subaru of Richmond made it straightforward and simple. From the ease of test driving cars to finding the perfect fit, to discussing my needs in a vehicle and David talk through pros and cons of each selection, to financing and contracts with the Business Manager and finally receiving the keys. David even help walk me through how to get insurance and all of the many buttons to push and not to push in these tech savvy new cars. If you are looking for great cars at good prices and people who are willing to go way above and beyond with customer service then Subaru of Richmond is your place and David is your guy! I hope to not buy another car for a very long time but when I do I will definitely be a return customer. Thank you all for making my move seamless. Sincerly, Nicole Hadsell (Boschen)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made me feel very comfortable and the experience was fun

By Shannon on 3/17/2019 at 1:42 PM.

Dan was very helpful and knowledgeable. I would recommend him to any of my friends looking to buy. He was up front about my options and answered all of my questions helping me find the perfect car at the best price.

I would recommend this dealer.