Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Sauce!!!!!!!

By Saniyyah on 5/30/2018 at 6:52 PM.

Love the patience and understanding from Mike & Scott with my craziness :) This process was quick and they found the perfect car for me in less than a day! Couldn't ask for better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson!

By BCAM on 5/15/2018 at 1:16 PM.

We bought a car sight unseen from Mark and couldn't be happier! Not only was it what was described he even delivered it to our house. Thank you Mark!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

my purchase

By Doug Sears on 4/3/2018 at 4:13 PM.

Mike Burns was a professional and well knowledged sales rep, He answered all our questions quickly and honestly. He made our whole buying experience pleasant. I believe that we recieved everything that was promoted within the purchase.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very polite and explained in detail

By Shirley Williams on 3/16/2018 at 3:18 PM. Helped by Dell cargle.

The salesperson listen to what my circumstances was and he accommodated me according to the information that I have given him to help me find the right vehicle

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Incompetent Service Department

By Cosmo on 3/5/2018 at 12:47 PM. Helped by Service Manager, don't know his name.

Incompetent service department. I brought my 2017 Chevy Colorado in for an oil change and routine service on February 16, 2018. I decided to pay $134 for three oil changes. So after this visit, I would have two oil changes pre-paid. After waiting about an hour to have the service done, I got my car back and drove off. After about 1/4 mile, there were several warning lights on the dashboard, so I turned around and went back to the dealer. They Gave me a loaner car, and kept my Colorado so they could figure out what they did wrong during the oil change. They had my truck all day. Their explanation was that they got oil on the O2 sensor during the oil change, causing it to fail. When I picked the truck up the following day (with a new O2 sensor), I told the service manager I wanted my money back for the two oil changes I paid for in advance because I wasn't comfortable with them working on my truck anymore. There is no way I'm bringing my truck to them for service in the future, there are plenty of options out there, these guys couldn't change the oil in a basically new car without breaking it. The service manager agreed to refund the $100 or so for the future oil changes I had paid for, but he couldn't do it until Monday (this was a Saturday). One week later, the money had not been refunded to my credit card so I stopped back into the service department and talked to the same service manager. He apologized, told me he had been sick, but the matter was on his boss's desk. He reassured me that the refund was forthcoming. In fact, he said he would refund the entire $134 (all three oil changes), when all I'm looking for is a refund on the two unused/prepaid oil chances. Well, another week has passed, it's been over two weeks since the original incident, still no refund. The service tech who worked on my truck was incompetent, poorly trained and poorly supervised. The service manager must be paid to sit behind the counter and do nothing, he's not managing the service techs, and he's not addressing customer concerns. Go to a different Chevy dealership if you need service, these guys are terrible. By the way, I bought the truck at this dealership too, last purchase I will ever make there at this point.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic service/ Great car

By Happy customer in Fort Gratiot on 3/4/2018 at 6:19 PM.

Called and talked to the dealership inquiring about a Nissan Pathfinder I was called back by Linsy. She answered all my questions I had. I decided to make the hour and a half drive to take a look at this vehicle. I was so impressed by the dealership and the fantastic deal I got I Purchased the vehicle within an hour. I’d recommend this dealership and Mark and Linsy to anyone looking to buy a vehicle. The nice thing was they are delivering the car to my home a hour and a half away. That’s what I call fantastic service and a happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Gitrdone2004 on 3/3/2018 at 2:52 PM.

The overall experience was awesome. Couldn't of asked for a better sales team they worked very hard to get me into a vehicle and that was not a easy task over all I wouldn't go to any other dealership ever.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mind blown

By Jd123 on 2/15/2018 at 12:23 PM.

I inquired online about a 2008 Jeep Liberty that was on sale for 4K. Made it clear that I was a cash paying customer paying in full. Spoke to someone on the phone following up on the inquiry but by that time I had already called the dealership and was working directly with gagik. Gagik knew I was leaving work to have a immobile vehicle towed an hour to trade in. I make 25$ an hr and we’re on over time. It cost me over 100$ just to leave work. 200$ to have the car towed to this dealership. Well when I got there someone was signing the papers to the vehicle I had just spent hundreds of dollars and travelled an hour to buy. I’m blown away at the response and the treatment I received. This dealership is a straight up joke. If you aren’t buying new you’re going to be treated like you’re scum. If you want to be degraded, lied to and manipulated this is the place to go. I’m going public with all of this. I am going to post this in every single review I can and possibly contact the news. All in all this cost me over 1000$ and I was left in Ann Arbor with a broke down car

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Chevy Service Department in Michigan

By Adams on 1/20/2018 at 12:55 AM. Helped by Illyana Bevins Mike Basham.

Service department was excellent! I took my 2015 SS Camaro in for a trans issue that Suburban was able to fix! Car shifts like new again I couldn't be happier! Loaner department was very courteous and respectful. Mike and Illyana provided the best customer service I have ever received from any dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They do a great job!

By Corrine L Peck on 1/10/2018 at 3:31 PM. Helped by Andrew.

They fit me in at the last minute close to the holiday. My tire was losing air. They were very kind and told me there was a nail in the tire and how much it would cost and then fixed the tire. It was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rountine maintenance

By Keanna Mathews on 1/3/2018 at 1:49 PM. Helped by Eric Butler.

Excellent service my service advisor was awesome and very attentive to my concerns and needs of my vehicle .. I will recommend this dealership to all my friends and family..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change Service

By jpriest28 on 1/2/2018 at 3:38 PM. Helped by Weiss, Dan.

Staff is always very helpful and courteous. The garage was full and they were very quick with their service and made sure I was comfortable and taken care of.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very happy.

By Kenny on 1/3/2018 at 2:10 PM.

I had an emergency with my plow truck. They fixed same day. Thank you Erick. Muchas gracias. Tuve una emergencia en mi camioneta removedora de nieve durante una tormenta y ellos me ayudaron prontamente

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

General maintenance

By jeharlow on 1/4/2018 at 1:46 PM. Helped by Eric in service.

Was in for service but spoke with Terry regarding trading in present car. He remembered me from 3 1/2 years ago when he sold me my present vehicle. Service experience was also good.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

I had an appt but Treated as a walk in

By Molly1973 on 1/3/2018 at 5:12 PM.

I had a good experience except when I came in for my appt. I set up nearly ten days or more in advance I was treated as a walk in and had to wait for several hours to get work covered by warranty done. My car was washed, but my tire pressure was not checked! I am grateful the valve cover was replaced at no charge! I loved the comfortable waiting area and the coffee!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service review.

By Rayequinox on 1/2/2018 at 6:23 PM. Helped by Duane in service.

Always on time and good at what they do! Duane takes care of me every time I come to the dealership. I would gladly recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick! Quick! Quick!

By Dukdust on 12/31/2017 at 2:21 PM. Helped by Tommy in Service.

Tommy in Service had my Cadillac CT6 in and out for an oil change very quickly on a very busy day in the service department!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Dependable Service

By Tim on 12/26/2017 at 3:11 PM. Helped by can't remember.

I've been a customer for well over twenty years. I appreciate that every time I have my car serviced, the work is done quickly and correctly and I am treated respectfully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very helpful and professional

By Matthew W Hansen on 12/21/2017 at 1:56 AM.

Mark gave the best service I've ever gotten with a dealership. He always had a straight answer for every question I had and never pointed me in the wrong direction.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great dealership

By clorenzon on 12/16/2017 at 4:47 PM. Helped by excellent team work great together making deals happen.

Honest with no pressure to buy but will find the perfect truck/car for your needs, with so many suburban dealership they have inventory to find something for you chris lorenzon

I would recommend this dealer.