Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jadams on 9/16/2019 at 10:06 PM.

Great dealership, everybody was very friendly. Nico and Carrie got me the exact rate I wanted and was out within 2 hours. I would definitely recommend them to my family and friends!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent experience!

By 1st time customer on 9/16/2019 at 9:46 PM.

I am a 20+ year customer of another Chrysler dealership. I went to Suburban AA to purchase a used Jeep Liberty as a 3rd vehicle for our busy family. From the moment I walked in everyone was over the top, exceptionally nice, and highly professional. What a great experience for being a brand new customer to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ilir was helpful

By Customer on 8/25/2019 at 3:43 PM.

I recently had my Town & Country van at Suburban Chrysler of Ann Arbor for a repair. I initially spoke with Ilir Lako, the Service Manager. I found him to be straightforward and knowledgeable, both of which I appreciate. Ultimately, he assisted me by engaging with the manufacturer regarding the problem with our vehicle. This was very helpful and I appreciate his willingness to do so. I would work with him again. Thanks Ilir!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxing Sale.

By It's a Jeep Thing on 8/24/2019 at 4:59 PM.

Went in and bought a new Jeep! Ashley and John are an awesome team! It was a very smooth transaction. Would purchase again with them. Happy Birthday Ashley!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep owner, great experience!

By MelBurry on 8/21/2019 at 6:01 PM.

I just purchased my first Jeep and got great service! My husband and I drove about 60 miles to Ann Arbor, because they had the Wrangler I wanted, and it was well worth the trip! Ryan was amazing to work with. He was friendly, easy to talk with, and very helpful. Since it was my first Jeep, he spent lots of time making sure I understood all the features and options included on my model. The purchase was smooth, thorough and fun!! I highly recommend Ryan and the overall dealership! Loving my new wheels!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Experience

By Spring93 on 8/20/2019 at 1:41 PM.

As soon as I entered the dealership I was greeted by the John Nabozny and he quickly got me set up for a test drive with Melanie. Melanie was very informative and willing to go over all the different options of the wrangler and helped me build my 2020 Rubicon. Between the time my Jeep was being built and when it was delivered to the dealership, Melanie was VERY quick to respond to any questions I had. On the day of delivery. Melanie called me right away and the transition from my old car to my new car went very smoothly. I could not be happier with my new car and the service I received (Thank you!)

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Dealing with Ashley and the Sales Manager (forgot his name)

By jdecoopman on 8/17/2019 at 5:59 PM.

for me, car buying is an anxiety prone experience in general, accompanied by fear of making a big money mistake. From the start, Ashley put me at ease with his friendly, factual, no-pressure approach. He was respectful towards me, an older woman, and took seriously listening to my needs and wish list. I also liked the sales manager who did, to a certain extent, find a win-win when negotiating price that left me feeling that both I and the dealership had achieved a fair deal that allowed me to stay within my budget. They were both friendly, kind, and straightforward, and did much to put the image of the slimy, high pressure used care salesman to rest. on the whole, the process went smoothly with one exception: when it comes to the extras (car protection package), I would consider saying "I need to go over some options with you. It will take about ___ minutes. Would you like me to go over the details or just focus on the bottom line." That presentation seemed to take forever and was a waste or my (an my daughter's time) because I had little wiggle room left in my budget to consider it. I would have rather have known 1) a summary of the advantages; 2) if it adds to the car's long-term value; 3) whether you can purchase part but not all of it; and 4) whether it can be added on in a month or two. Please consider respecting your customer's time. The one good thing was that it was not high pressure. Other area to reconsider: This was the 5th car we test drove. All the others left my daughter and I test drive it WITHOUT the salesman. That impeded our ability to discuss minor flaws/issues while experiencing them, and gave us (we may share the car in the future) a each very limited chance to actually drive the car. You might want to reconsider this approach, and ask your peers around you why they allow people to drive the car without a ride along. Other than that, I would recommend Ashley and your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nico Tiller is the best!

By Christinamari28 on 8/3/2019 at 7:10 PM.

I had such an excellent experience with Nico at this dealership, he was such a phenominal car dealer! He listened to all of my needs and what I could afford at this time and found me the most perfect car that I wanted! He gave me handfuls of imformation and overall I had an exceptional experience!!! Couldnt have asked for a better place and person to get my car from. Thank you so much Nico for meeting all of my needs and making this such a comfortable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Melanie Crossman ROCKS!

By Kedzior9 on 8/2/2019 at 2:47 PM.

Melanie made my new vehicle purchase quick and painless - she was easy to reach during the process and always kept me updated. Melanie Crossman ROCKS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect job!

By Ting on 7/29/2019 at 9:55 PM.

Get my requests exactly and prepare all options very soon. Just 2h30 mins to finalize all process - return previous car and lease a new one. No hiding - I like this experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Problem solved!

By Satisfied Customer on 7/31/2019 at 5:17 PM.

I cannot say enough great words about Nico at Suburban Jeep in Ann Arbor. I’ve called multiple dealerships where no one could help or even return my call -only Nico took the ball and ran with it. He found the car I wanted at the price range I wanted and made the transaction so simple and easy. I would highly encourage everyone and anyone who is in need of a car, preferably a Jeep, to seek out Nico’s assistance. He’s a superstar!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless and exciting!

By Kia16 on 7/27/2019 at 2:21 AM.

The staff there are friendly. But my salesmen Ryan was the best! He wasn't pushy or impatient and he answered every question I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Used Vehicles!!

By Stuart on 7/26/2019 at 3:40 PM. Helped by Aldo Olldashi.

From the first phone call to the moment my wife and I drove off with our Grand Cherokee was a great experience. A quick call ahead to set up an appointment for the vehicle we were interested in, then we were greeted quickly at the door by our salesman, Aldo. It was a pleasant, no pressure situation, he had the vehicle ready for us and our trade in was appraised while we test drove the Jeep. Aldo was helpful and very personable, very nice to talk to. The used vehicle we purchased was detailed perfectly and was a great price. Aldo took very good care of us and we were able to get all the paperwork done and drive home with the new car, even with us showing up at 6:45 at night! Thank you, Suburban Ann Arbor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won My Business

By andrewryan920 on 7/24/2019 at 1:55 PM.

I was shopping for a new pick-up truck and was considering the new Ram 1500, as well as the Ford F-150. Like most millennials I did a lot of this shopping online, looking at inventory, and trying to find the right truck for me. I decided I really needed to test drive these trucks to decide. I easily signed up for a test drive online, and came in the next day to take the vehicle for a spin. Melanie was incredibly helpful getting my wife and I set up with the right truck to drive. I was very impressed with the truck in general even though I had initially been leaning toward the Ford. Before I left to consider my options, Carrie offered to let me take the truck home for the night to see how it fit into my life. This was a huge bonus for me. It allowed me to see how my daughter's car seat would fit, how it really drove, how it handled on the highway, what the fuel mileage was really like, etc. This had me close to won over. But I was still determined to drive the F-150. I made an appointment with a nearby Ford dealership to drive a specific F-150. When I arrived I was told my salesperson was off and that I was going to work with someone else. No big deal. The next person talked to me for about 5 minutes and determined they were too swamped, and then handed me off to another salesperson. Mind you, I knew exactly what I wanted and I was motivated to buy. I had my discount codes for X-plan and student discounts in my pocket ready to go. When I got to the third salesperson I had to give the same explanation, and we found the vehicle I initially requested to drive in the system. The truck was at an overflow lot and it was going to take some time to bring it down to drive. I didn't quite have the time to wait at this point so we shook hands and I told them I would consider coming back to drive it if my schedule allowed. I was no stranger to the F-150. A number of my family members have them and I have experienced them before so I wasn't completely in the dark about the truck. I just kept thinking about the Ram and the experience I had driving that truck. So I went online to search inventory one more time. I found a very specific truck at Suburban in Troy. I sent a message to Nico (who was filling in for Melanie for a couple days, as she made me aware before going), and he was able to locate the truck and start getting the paperwork around. They brought the truck to Ann Arbor, and put new running boards on it the same day. I came the next morning to pick it up and everything was very very smooth. I will definitely recommend this dealership and all of the fine people I worked with while I was there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep GC Summit Lease

By MWGC on 7/23/2019 at 4:00 PM.

Working with Kirk has been easy and straightforward. This is the third vehicle I have leased by working directly with Kirk. This vehicle was a special order and everything worked out great. Pick up was easy an d smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest New Car purchase ever

By NurseLady on 7/24/2019 at 10:54 AM. Helped by Tom Altheide.

We purchased a new Durango from this dealership and I have to say it was the easiest vehicle transaction we've ever had. The paperwork was ready when we arrived, and the truck was cleaned and parked inside so we could go over the vehicle without dealing with the heat! We got to meet the mascot Sawyer as well, which was really fun. I recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience (again!) at this dealership

By musicgal on 7/23/2019 at 8:11 PM.

I leased my second vehicle from this dealership, and had the good fortune of working with Mike Gardner. Mike embodies all of the qualities of professional excellence. He is friendly, knowledgeable, well-organized, and empathetic. Mike Garner is a valuable asset to this first-rate dealership! Carrie Watts handled the financing chores for my vehicle, and all went well. Carrie took the time to make sure that I understood every aspect of the contract. When I leased my first vehicle from this dealership three years ago, Carrie was my salesperson! As such, she represented the face of this company, and I knew that I wanted to return for another vehicle. I was pleased to see that the dealership recognized this truly outstanding employee with a promotion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Rose on 7/23/2019 at 5:07 PM.

Miko was great! Very helpful and spent the time to make sure I'd gotten what I wanted. Thankful he was there to help and facilitate the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had such a good buying experience

By M1911a1fan on 7/17/2019 at 3:00 PM.

I came in to purchase a Wrangler. Mike Gardner helped my. He was very kind and patient. I enjoyed the process so much I ended up buying two Wrangler from him. Love the brand, the store and Mike. couldn't be happier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Samiraw on 7/16/2019 at 6:02 PM. Helped by Vialdo Olldashi.

I had a great experience here, I came in a total of 3 times and I worked with Aldo each time. He was awesome, he helped me and was patient with me when I was so indecisive. He was honest with me and told me everything I needed to know. It was a smooth and seamless process and I feel like it couldn’t have gone any better.

I would recommend this dealer.