Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He made it happen

By Yellow-T/1 on 8/8/2017 at 3:10 AM.

I thought I would be disappointed as I had been many times before but when I called and spoke to Tony C.he said let me see what I can do I gave him my information and he said I will call you back me thinking it would be the same as all the other times I went to a dealership to buy a car to my surprise when he called me back he said for me to come pick up my car. Thank you Tony you are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life long GM Man turned Chrysler

By New Dodge Man on 7/18/2017 at 2:25 PM.

I'm a life long GM man and after talking to Randy I gave a Dodge a try I liked his no pressure attitude and knew he was looking out for me and not just a sale He went to great effort to make sure I was happy with the car and explained every option My brother who was with me on closing (he leases 2 cars with GM every 24 months) is now considering a Dodge because of the way Randy handled my experience. Thanks for the new car happy ending story

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job Dominic!

By Marketta Crutcher on 7/17/2017 at 11:12 AM.

I frequented this dealership so many times before making a final decision, even changed my mind a couple times but, Dominic Tucci was a trooper! He helped me every step of the way and got me into my new/used Chrysler 200! Yay Thanks Dominic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Cawson and Denice Mallie

By UnknownJoeDoe2017 on 7/14/2017 at 2:25 PM. Helped by Denice Mallie.

Tony and Denice were so helpful and patient and really went above and beyond their jobs to help us get our Dodge. We were very with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow! A Great Journey, Thks Tony.

By Arcenia Finley on 7/5/2017 at 7:57 PM.

Tony Respess is the best! I came to the dealership, and Tony sold me a New Journey He answered all my questions satisfactorily, he was very knowledgeable about the vehicle. And wait for it...YES! That was my WOW! factor, it wasn't a long wait. Tony thanks for your excellent service and lots of laughs. Thanks to you My Journey is a Happy one😃

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Domenic Tucci is a Life Saver

By Notasuburbanmom2 on 6/29/2017 at 6:49 PM.

My SUV had been acting up for the past few days, and I already had an appointment set up for 6 pm that day with the Used Car Manager. My vehicle konked out on me at 3pm, and I had AAA tow me up to the Dealership. The first person that greeted me had an attitude, and clearly did not want to service me. Domenic soon came up to me and introduced himself. Throughout the entire car buying process, he was patient, polite and kind to me. He never tried to "pull a fast one over me," and I felt comfortable during the entire experience. I drove off the lot with a nice vehicle with a decent payment, and I am more than grateful that Domenic was willing to help me out in my time of need. Please request Domenic if you are interested in purchasing a vehicle. He is awesome!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase

By Buyer1 on 6/17/2017 at 3:55 PM. Helped by Peter Hernandez.

My 2nd vehicle purchased from this location. First one was when they were Crestwood now Suburban. Both used vehicles and both sold by Tony C. Such a professional. Years after purchasing the first vehicle I went back and he still remembered things about me. Never no pressure to sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesomely great.

By Zack1993 on 6/8/2017 at 3:44 PM. Helped by Amber mullins & denice mallie.

My experience at the suburban used car lot was just amazing, my dealers where amber and denice and they were the so friendly and nice and they did what they could to get me in a nice car that day i highly recommend this place for anyone whos looking for a nice used ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

LEASING FROM TONY CAWSON

By bev on 6/1/2017 at 2:32 PM.

Thank you so much.TONY C,You are the Best SALESMAN in GARDEN CITY.SUBURBAN CHRYSLER.They,are lucky to have as a salesman. He asks the questions to make buying,or leasing a GREAT EXPERIENCE !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mcw1062 on 5/23/2017 at 12:09 PM.

Jeff Pendo is the best! I walk in test drove a charger, came back after the drive and Jeff had pricing available which was very agreeable. I signed some papers and was driving home in my new car within a couple hours. Excellent customer service no pressure at all. Thanks Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Cstory on 5/20/2017 at 2:05 PM.

Went in to get leasing options! Talked to Nina Villegas and got great service, ended up leasing a 2017 Jeep Patriot (my dream car). Nina was extremely friendly, answered all of my questions plus more and was extremely patient since I really didn't know anything about leasing! Can't wait to go back in a couple of years. For whatever reason the website won't let me add Ninas name to the 'employee section' but that's who helped me out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Wrangler

By Phil on 5/13/2017 at 3:59 PM.

Bought a 2 year old used Jeep Wrangler from Tony Cawson. Tony worked with me regarding my budget and what I could affford. He was promt responding to emails, and he took care of us. We drove off the lot happy. Great Experience. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service...!!

By Mike T. on 5/10/2017 at 5:41 PM.

I worked with Randy Doran at Suburban of Garden City. Consummate professional who was helpful and honest during the entire buying process. Great dealership! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By UMich Rich on 4/28/2017 at 8:18 PM.

My wife and I found a vehicle online that was on their lot. We drove out there to look at the van when they were closed to avoid any awkward pressure. We decided that we really liked it and wanted to talk to them about purchase. I had loan approval through my bank already but they asked me to please let them try and get me into a cheaper interest rate and they succeeded. They got me into an interest rate half of what my previous approval was. Also, the awkward pressure that my wife and I feared encountering wasn't there at all. They were fast and friendly. We had a wonderful experience and would definitely recommend this dealership to others. A big thanks Tony Cawson for all of his help.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Bad Servive, ignored

By Mrs. Chisholm on 4/18/2017 at 12:42 PM. Helped by Eric Miller.

I ordered a new side mirror 4/13/17 AND had to prepay for it. I was told the mirror was in on Sat. and to come in Monday. I came in and had to wait 30 min. to see a service man. Eric. I sat on my walker while I waited. He took looked up my information. He said I also needed a coolant flush. The cost was around $155. He was very pushy about this. I signed the paperwork and I was told the mirror and flush will take 2-3 hrs. I left with my daughter. 30 min. later, Eric called to say the mirror is back ordered. I couldn't stop the radiator flush. He said it was already started and would take 2 hrs. When I finally got the call to pick up the car, I had to wait almost 1 hr. while I sat in my walker. NO ONE came to me to ask if I was helped. NO ONE acknowledge me or my daughter. I know that the service dept. sold my mirror. Why would they tell me it was there, and then it is gone. The cost of the flush was over $20 more than the quoted price. I had to pay $189.14. I was NOT called about the cost being more. It just shows this dealership is terrible AND I feel dishonest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent.

By Titans17 on 4/17/2017 at 1:59 PM.

In this past month, my husband and I both leased new Chrysler vehicles. My husband randomly went looking for a new dealership closer to our new home. Landed at Suburban and Randall Doran greated my husband and from then on the experience was great. Randy helped my husband lease a new Ram truck at an awesome price and more importantly made the whole experience easy and enjoyable. Three weeks later I needed a new vehicle and went to Randy as well. I can't say enough about how great an experience from start to finish this was. Randy is very friendly and helped us at every point of the sale. The final paperwork process was very quick and efficient as well. Both my husband and I will return to Suburban with Randy Doran as our salesperson. We will be recommending friends and family to Randy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Went up to suburban after work Thursday night

By Mark Miller on 3/4/2017 at 3:53 PM. Helped by Peter hernandez 👍.

Met Domenic tucci Thursday night had a great visit over some of his awesome coffee, I was a little to ambitious on the vehicle i wanted, dom talked me down and got me in a vehicle that is perfect for me, and I greatly appreciate it all in all a great experience at Suburban of Garden City

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used car

By Gary Rakoczy on 2/24/2017 at 2:32 PM. Helped by Tony Manager.

Tony Cawson was excellent. Not pushy, listened to me and great customer service. Took car for a ride, went over some numbers. We will be back. Gary

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Service & Sales Rep.

By Chris & Dee on 2/10/2017 at 5:22 PM.

We have purchased and leased many vehicles at this location in the past when it was Crestwood and now Suburban. The staff (Jeff & John) are very kind and knowledgeable, always willing to answer questions and go the extra mile to make sure you are happy with the product you are purchasing. This is a headache free experience with the Great Team work of Jeff Pendo and John Long. Make sure to ask for them when you visit the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seventh vehicle

By AdamM on 2/7/2017 at 8:00 PM.

Seven vehicles so far from suburban (crestwood) - looking forward to many more - thanks to Jeff and John as always for a great experience - do not hesitate to visit suburban for your next vehicle

I would recommend this dealer.