Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.5  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service

By TDeCoteau on 3/4/2017 at 4:52 AM. Helped by Beth Brewer.

I talked with Beth B. at Suburban Ford in Sandy, OR, on the phone about trading my truck in on a new truck. She was helpful beyond expectation. When I came to the lot to see something in person she had the perfect truck there waiting. I has everything I wanted, and everything I didn't know I wanted!! Thank you to Beth and the rest of the amazing team at Suburban Ford of Sandy for getting me into the amazing truck I now love!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible People

By Sschuler on 6/19/2016 at 10:58 PM.

Went to multiple dealerships to purchase a vehicle and at several reputable dealerships got approved for car loans up to $43,000, through multiple credit unions. When, I finally found the car I really wanted at Suburban Ford in Sandy I happily filled out a credit application online, only to find out the less than sub par sales manager refused to run my credit, and sell me the car. And with no reason at all as to why he wouldn't take my business he sent me away. I would never recommend these people to anyone. They are stuck up, pretentious, want to be high end people that will refuse to do business with you, if you don't meet a certain esthetic criteria of there's. Not good people, not good business. Huge Dissapointment. If there was a way to rate them with no stars that's what I would give them.

I would not recommend this dealer.

Overall Rating

3.0  

3   Quality of Work

Edit: Review Removed after working with the owner to...

By matthew.l.kunkel.7 on 9/27/2012 at 3:16 AM. Helped by Josh/Mark.

Edit: Review Removed after working with the owner to resolve issues. The detailing on the vehicle we purchased was acceptable and the car runs great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We were referred to Suburban Auto Group by a friend and...

By Wolcott22 on 1/15/2012 at 6:22 AM. Helped by Dylan Ernst, Pat Dunn.

We were referred to Suburban Auto Group by a friend and were not disappointed. Everyone was very friendly and professional. We are very picky buyers, had done our research and knew exactly what we wanted. They did everything they could to get us the exact 2012 Explorer we were looking for. They gave us top dollar for our trade in and we got a great deal. This dealership takes care of its customers not just for the sale but for the long run. We are a family of 3 Fords and have already taken our 2005 F150 (that we purchased from a different dealership)to Suburban for service and do not plan on going anywhere else in the future. THANK YOU SUBURBAN AUTO GROUP!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I unexpectedly had to buy a car & decided to go with...

By Bill731 on 12/16/2011 at 4:56 AM. Helped by David Flom & Scott.

I unexpectedly had to buy a car & decided to go with a new one. David Flom came in on his day off which I appreciated. I looked on Suburbans website the night before going to the dealership & found a 2012 Focus I wanted to look at. It was even my favorite color. The Focus was just the car I was looking for. Great ride & great gas mileage. David & Scott were good to work with & got me through the car buying process with ease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim and his crew have always gone out of their way to...

By jpruden101 on 11/23/2011 at 7:22 PM. Helped by Tim & Janet.

Tim and his crew have always gone out of their way to make sure that all services they provide are done in a professional manner with quality service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dylan at Suburan Ford deliver as promised. The 2004 Ford...

By polsonsr on 10/7/2011 at 8:46 PM. Helped by Dylan M. Ernst.

Dylan at Suburan Ford deliver as promised. The 2004 Ford Ranger XLT was in Great Condition and Handles very well. I will visit Suburan Ford for Parts and nMaintenance.

I would recommend this dealer.