Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and professional dealership

By Kathy on 10/14/2019 at 11:46 PM.

As soon as we walked in the door we were warmly greeted by Derek Britton. He worked with us in a very honest , professional and friendly manner. We would highly recommend him. Honesty is number one with me and he nailed it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable and personable

By T on 10/14/2019 at 10:39 PM.

This is my second lease at Suburban Ford. I am very pleased with the service I received from Heather Contratto. She took her time and explained the new features on my vehicle and helped me find the best deal available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above and beyond!

By GeenaJ on 10/14/2019 at 7:16 PM.

My sales consultant did everything to make sure my experience was smooth, and I left happy. I would recommend him and this dealership to everyone I know. Thank you to the team and my sales consultant for going out of their way.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thank goodness for Manager Mike S. I had a problem with...

By 15Flex on 10/9/2019 at 3:19 PM.

Thank goodness for Manager Mike S. I had a problem with my 2015 Flex blinker/lightbulb. Service originally stated 3 or more days I would be out of a car, manager Mike took the time to listen to my issue, and he was able to get my car in and literally fixed it right there!! I am so grateful for the help and service from Manager Mike/Sterling Heights Surburban Ford...I pass at least 3 other dealerships to get the quality help from Sterling Heights Surburban Ford!! Thank you so much for your help!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10

By MIKE KOAN on 10/8/2019 at 2:42 PM.

Amazing service as always at Suburban Ford Sterling Heights. Vito Vultaggio was my sales consultant. Everything about this transaction was smooth, from turning in my lease to picking up my new F150. Go see Vito!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service, friendly and trustworthy

By DKThomas on 10/6/2019 at 9:00 AM.

The service we received from Rachel, Terry, Brian and Caleb was amazing! Rachel was very helpful and friendly, but not pushy. We felt very comfortable working with everyone and we will definitely come back. We love our new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My husband and I just leased our 2nd truck from Suburban...

By Leenhouts on 10/4/2019 at 7:10 PM.

My husband and I just leased our 2nd truck from Suburban Ford. Our original salesman was no longer there, so Dave Curtiss helped us with the new lease. Between, Dave, and Tim Macpherson the Sales Manager, they found us the perfect truck in less than a couple hours. I worked for a quality control company for the big 3 for several years and my quality standards on a vehicle are incredibly high. I am so picky about certain things, and like to inspect the vehicle top to bottom, which can sometimes take a long time. The patience these men had with me, and the kindness they showed during the whole process just made me so thankful. If you ever want to get a Ford, especially an F series, visit these guys. They have more than earned our loyalty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great buying experience with Chelsea Udell

By Don Belknap on 10/4/2019 at 1:11 PM.

From start to finish, Chelsea made the whole buying experience easy for me. She want out and found the exact vehicle I was looking for, made a trade with another dealer, and even delivered it to my house. One of the easiest car buying experiences I have ever had. Thank you Chelsea!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Visit to New-Car Showroom

By A.J. on 10/4/2019 at 1:59 AM.

Earlier this evening, I went to Suburban Ford's New Car Showroom to get a few options on leasing a Ford F-150. Tom Macpherson was very kind and generous with his time, wanting to help in any way he could. He sent me to Sales Consultant Chelsea Udell who was equally just as kind and very knowledgeable within the line of work. She was patient and attentive as well, listening to what I had to say and working with me to try and get the best deal. While I was unable to walk out with a new lease, I would recommend Suburban Ford of Sterling Heights to anybody, especially if you deal with Tom and Chelsea. I couldn't have been happier with the service that they provided. Thank you for the excellent experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Staff

By Giord on 10/1/2019 at 4:36 PM. Helped by Brian Lagodna,Jim Elder Jr.

Great service !!! Great price in and out with in hour and receive follow up to make sure we were happy with our new pre-own Buick.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

great experience, excellent service, love my new vehicle

By Charlie G. on 9/30/2019 at 10:13 PM.

Thanks to SFSH, especially the finance department, for going above and beyond normal customer service expectations or requirements with a for-profit business. * This is not a sketchy Buy Here, Pay Here lot. * I went looking at their Ford C-Max hybrids but ended up buying a VW! * The makes, models and years I was looking in general usually the best prices I could find on AutoTrader and Craigslist within southeast Michigan. * Every person I interacted with me was friendly, courteous, and professional. * Rachel Kupke did a nice job navigating the process (communicating, following up, calling me on her day off - the sales team schedule is in plain sight in the manager's office, etc.) * The price of the car went up a bit after I put a hold on it, and Jeff Bartlett honored the original price from my hold (another car I was thinking about went down $2.5K during the time frame so it was not personal). * The original financing package offered had me really worried that I was making a bad decision. Caleb Herrera personally helped to explore other options and took unusual steps to let me take a different approach to the loan. * Terry Lange helped bridge the sales to finance transition, once with a phone call when someone else was busy, and my daughter appreciated the hot chocolate Terry got for her. * I have a low credit score right now / am self-employed and they got me into the car I wanted, living to their promise of everyone is guaranteed financing. * Also, a shout-out to the hardworking detail department, the car looked very sharp inside and they even filled the tank up with gas when it was almost empty on my test drive. My only quibble and one missing star in one category is I wish they give you an idea earlier in the process of the loan terms (interest rates, fees, add-ons, etc.) instead of literally the very last step where they layout the paperwork for you to sign (after getting insurance for the car and putting a deposit down, etc.). I know now this is a common practice in the industry, and there are business reasons for doing it (they can't write up loans for people without knowing the specific car, or take time doing financing packages for people not certain they want to make a purchase, etc.). As a used car buyer, I recommend you take the time to learn about the pre-owned sales and financing process, advocate for yourself and avoid getting swept up in the momentum at the very last step in the process - say no if you have any doubts and see if a better way forward is available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going above and beyond customer service

By Diane K on 9/29/2019 at 2:44 PM.

I will never buy a vehicle anywhere else. The customer service is something you just don’t see these days. 100% of employees were professional

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
2   Friendliness
3   Overall Experience
3   Price

bad start

By waste of time on 9/29/2019 at 4:36 AM.

Dana was only able to ask me questions without helping me narrow down a car. Gave me an appointment only and then that salesperson did not know he had an appointment. Why have texting available when you don't pay attention to my questions? Not good customer service until I went in. Online and texting a waste of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely coming back.

By Jserwick on 9/27/2019 at 2:22 PM.

This is my second time coming to Rich for a new vehicle and I will definitely be there for a third. He does an amazing job making you comfortable and getting you in the best vehicle possible. I’m loving my F150 and Rich got me in it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By Gina on 9/19/2019 at 11:59 PM.

Alex was so great to us, everyone was so friendly and I’m so thankful for everyone’s help with finding my dream car! I will continue to recommend to everyone I know that’s looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEVER GOING ANYWHERE ELSE!!

By Katie on 9/19/2019 at 5:41 PM.

This dealership went above and BEYOND for me and my husband we were in a sticky situation with trying to get out of our lease, Derek Britton and his manger Tim were AMAZING they helped us so much. We defiantly put them through xxxx trying to get a new our new car but they jumped threw hoops for us and we are so thankful for them!! Never going anywhere else but here!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great all around experience!!!!!

By mrgoblueguy on 9/19/2019 at 4:36 PM.

Rachel was wonderful to deal with as we had a ton of questions on our used vehicle purchase. She made sure we were comfortable with the purchase and process. I would recommend her and this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never going anywhere else.

By Matt on 9/13/2019 at 4:35 PM.

I have purchased my last 4 vehicles from suburban ford. Jeremy has always found me the best deal. He makes car shopping quick, easy and convenient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best!!!!!

By Rosebud51 on 9/12/2019 at 3:32 PM.

I can't say enough about Vito, He went over and above making sure that everything went smoothly. He kept me updated regarding when my 2019 Escape Titanium would be ready. He made me feel like family. I love dealing with Suburban Ford of Sterling Heights. I have taken in some of my family to purchase a car, knowing they would be well taken care of. Best place to deal with, make sure you ask for Vito.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Time consuming yet beyond worth it

By Angel S. on 9/11/2019 at 8:34 PM.

I highly suggest recommend Suburban Fords used car department and car salesman Michael (Mike) LaRose he is the ultimate car salesman. He was extremely patient ,professional and caring through this frustrating time. His coworkers were super inviting the second you walked through the door. Not only do they have awesome employees but they have cars from any and all price ranges and go out of their way to find a way to get you approved. All in all this is just an awesome dealership to go through I would recommend it to anyone.

I would recommend this dealer.