Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional service

By Satisfied customer on 4/5/2018 at 6:35 PM.

I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Stafaine on 2/28/2018 at 10:43 PM.

I appreciate greatly the warm welcome upon arrival at the sales and service department from the first time I walked into the showroom . For the last 20 years that I have purchased or leased cars from all different kinds of dealers Duane Hill was the most professional and curtious dealer that I've ever experienced that went above and beyond to get the car I wanted or any thing concerning my vehicle. Duane always makes me feel like a valued customer even when I'm just getting service on my car he stops by just to say hello and see how things are going with my new car,always. I really appreciated that because some past experience of dealing with other sales consultant at other dealerships were unpleasant. I would always recommend Duane to other people that are interested in purchasing a car from the Troy Infiniti dealerships. Everyone that works there I've observed was professional and curtious as well.Even the waiting room is pleasant. I've been a customer for the last ten years due to the great customer service from everyone. Maya Angelou said "people will forget what you say but will never forget the way you make them feel ".Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall!

By Anonymous on 3/1/2018 at 3:51 PM.

Boris did an excellent job helping me get the best finance rate and working with me on getting the right price for the vehicle I purchased. I was very satisfied with the customer service and I would be happy to work with Boris again in the future as I never felt pressured to work with them and earn their business.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

We love Joe!

By AlizaT on 10/17/2017 at 2:30 AM.

We purchased our first car from Joe and love it. He was so helpful, personable, and patient with us, and we trusted that he had our best interest at heart. When we picked up the car, it was nicely cleaned and detailed and the "checkout" process was smooth and easy. We will definitely be back when we are looking to buy our next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By CH on 10/16/2017 at 5:20 PM.

Joe was extremely helpful during this process! We were transferred into his care within just a few minutes of being there and then took the car for a test drive quickly after. He was very friendly and was able to get us a great deal! I would definitely recommend Joe and Suburban INFINITI of Troy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By JC on 9/17/2017 at 5:51 AM.

Brenna is a great person to work with. She's very personable and replies in a timely matter when you have any questions. If she doesn't know the answer, she will get it right away. If you want to work with someone who puts your needs first, give her a call and set up an appointment! You won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QX30 Lease Experience

By Sam on 6/29/2017 at 7:24 PM.

we walked in the showroom and within few minutes Gary walked in if he can help us. We let him know what we were looking for. Gary patiently heard us and understood our requirement. He immediately arranged for Test drive. We were impressed with Gary service and end up leasing QX 30. Excellent delivery experience --- he spend almost half an hour in explaining each and every feature of the car. Will strongly recommend Gary to any prospective buyer. Kudos to Gary !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

QX80 Lease Experience

By chrisralph11 on 5/13/2017 at 1:08 PM.

I just leased a new vehicle form the Suburban INFINITI of Troy. Our Sales Consultant, Emery Northington, was top notch. He has amazing attention to details and make this a great experience. I would highly recommend getting a vehicle from this dealership and make sure you use Emery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience and service.

By Avolker on 3/17/2017 at 1:35 AM.

Patrick was very attentive and helpful when we came to look at a Nissan Pathfinder. I mentioned to my wife that it didn't have many exciting electronic features as Patrick prepared the vehicle for our test drive. After we got back with the Pathfinder, Patrick had a Nissan Rogue warming up for us to look at. He said it had a lot of the electronic features I was looking for. We took it for a test drive and my wife and I were sold on it. That shows Patrick listens to his customers, to find them the vehicle their looking for. Tom was also very helpful in answering any questions we had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Experience!!!!

By benkowe on 3/14/2017 at 10:23 PM. Helped by Erick Fair.

Oleg, was very good in letting me decide and was not pushy, like a lot of sales people in this industry do. Erick the financial man, was good at explaining all the details in the prices, to gap insurance, rims and tires and all the other questions that deals with costs and payments on a vehicle. And lastly, Tom Sicheneder made the whole experience Amazing. Tom is very knowledgeable in his vehicle. He has great personality and listens to all the details you want in a vehicle and that is what I like in a person when I am shopping for a vehicle. Hands down to all and I definitely recommend going to this Infiniti of Troy for ANY type of vehicle! Thank You to all that made it happen in finding my Range Rover!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Smith1268 on 3/13/2017 at 11:04 PM.

Patrick was very helpful and went above and beyond with answering all the questions my Mom had about the car that I was buying. His laugh is infectious! I would definitely recommend this dearship and most definitely ask for Patrick Corbett.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Coby331 on 3/10/2017 at 4:22 PM.

Patrick Corbett was very nice, professional and answered all my questions honestly and with a positive attitude. I will do business with him again. Great and wonderful experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Broken Promises, no communication

By nedley09 on 2/2/2017 at 5:49 PM.

Purchased an SUV from Julian. Looked at several, had to settle one the second of my choices due to a pricing snafu with the other. The SUV i picked had scratches and gouges in the side that he said they would buff out and the gouge i would have to repaint, but they would provide the special paint at no charge. I have emailed/called Julian for the past few MONTHS to get this resolved without luck. I should have bought the Jeep down the road but settled on the one i got. Big mistake. Will never buy a new car from suburban again nor would i recommend them to anyone i know.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Nice

By walter567 on 1/27/2017 at 4:28 PM.

Hi he was a very good sale peop[e and manger to ten star will tell some one else about the dealer ship how good they are.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My pleasure

By justjuelle on 1/23/2017 at 5:00 PM.

Julian was very helpful, and assured me I was getting the best bang for my buck! I appreciate his genuine interest in helping people. I loved my first time buyer experience especially with his guidance, and I love my new Kia more!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great

By Cynthia D Nelson on 1/21/2017 at 4:33 AM. Helped by Thomas S..

Infiniti is a great dealership if you'really shopping for a new or used vehicle. They have great customer service skills, and they treat you like you're part of the family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to work with

By RoNeisha Mullen on 1/20/2017 at 2:29 AM. Helped by Tom Sicheneder.

Julian was very helpful during the car buying process. He never tried to "sell" me anything, only informed me of my options. Both he and Tom worked to make sure that I was getting what I wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Poor customer experience

By Grand Rapids customer on 12/28/2016 at 2:08 AM. Helped by Tom Schichender.

I was an out of town buyer who purchased CPO Infiniti. I was very surprised when I took delivery and there had been zero exterior prepping of the vehicle. I had been assured by the sales person that he had done a 'walk around' of the vehicle and there was no door dings and the vehicle was in very good condition. I assumed the 167 point CPO inspection included at least a cursory exterior conditioning. Big mistake on my part. There were 2 door dings, a 2 inch scrape on front bumper exposing the black plastic underneath, windshield wipers in need of replacement, small rust spots on both sides where paint had chipped off, and scratches underneath the door handles(I realize every used car on the planet has fingernail scratches under the door handle. What I don't understand is why the dealership did not care enough to take 10 minutes to buff out). Salesman agreed to pay to repair the door dings and send me touch up paint. I kept thinking that these are issues that should have been handled prior to delivery. Subsequent to the sale, the communication has been very poor. Several phone calls and emails went unanswered. On Friday 12/16 I was promised a return phone call before closing. There was no return call until the following Tuesday. Not a big deal, but do what you say you are going to do. I asked for a copy of the 167 inspection on the vehicle more than once and 4 weeks later still have not received. Also, still no touch paint. I am resigned to the fact I will be spending probably $200 on the exterior to professionally complete the work. It is exasperating to be unable to schedule the work without receipt of the paint. I expected better service from a luxury brand CPO like Infiniti. Maybe my expectations were too high. On the plus side, the car drives very well and I am enjoying the premium stereo. Update 1/6/2017, I received a notice in the mail to go to the post office to claim a package. The touch up paint had been mailed from the dealership without postage and without a return address. I paid the $6.80 postage due. Still no reimbursement for the dent repair. Overall, it has been a very frustrating buying experience.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Credit ran, setup appointment, car gone

By AD1982 on 12/8/2016 at 9:33 PM. Helped by Brett (Used car salesman), Tom (Used car sales manager).

Trying to pick my wife up a better vehicle. Settled into a used 2009 Toyota Venza (stock number: NP2957) with just shy of 70000 miles on it. Called up the dealership and spoke to Brett in used cars. Had him run my credit, and set up an appointment at 6:00pm today to purchase the vehicle. His used car manager, Tom, calls me three hours later and tells me he's in the process of selling the car I selected. His excuse was "first come, first served"... All I can think was, how incredibly rude this was, and how was I not first. Why setup an appointment? Why run my credit? His follow up to my questions were to offer a vehicle $2,600 more expensive. I seriously feel robbed...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Ben Hart on 10/28/2016 at 1:49 AM.

Joe was friendly and helpful throughout the buying process, and also with a minor issue after the purchase as well. I met Joe's manager who was also very friendly. Joe can get any car from any suburban lot which is a mammoth selection. Stop in and see him when it's time to upgrade your ride.

I would recommend this dealer.