Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Dave and Wes were great

By Danmordecai on 10/12/2019 at 7:51 PM.

I have used Sullivan Honda before and always had great service . My wife deserved this car and Wes and Dave worked above and beyond . Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service all the way around

By sailix on 10/9/2019 at 5:59 PM.

Thank you for all the extra effort throughout the purchase of my 2016 Honda CRV. Sales, Finance and Service Department made the purchase of my car effortless. The extra mile you took to work on the bumper and below the bumper to make it look new was and is greatly appreciated. It looks beautiful! My next Honda purchase will definitely be through you...and I will recommend you without hesitation to anyone looking to purchase a new (newer) car. Thank you for everything...I feel like a relationship is starting with a dealership I can trust for all my car needs. Sincerely Jodell Still West Cornwall CT

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2019 Honda HR-V

By pelletierkaren on 10/1/2019 at 5:06 PM.

I have leased 4 vehicles from Sullivan Honda and have always received excellent service in both Sales and Service. I will definitely lease from Honda again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Dave and Wes - Great Experience!

By jeffm on 10/1/2019 at 4:15 PM.

I had contacted several local Honda dealerships to help with a purchase of new HR-V for my daughter who lives in Avon. I was flying in from out of state so I required a lot of pre-planning to ensure a smooth transaction. Unlike several of their competitors, Wes was exceptionally helpful in addressing all my concerns in a timely manner. Not only did I get a very good price, he also helped with all the licensing, sales tax related hurdles. Then Dave Paolino handled all the logistics - even picked me up from the airport! Tim in finance was also very helpful and efficient - he had all paperwork and licensing prepared in advance. Small, friendly, hometown dealership with exceptional people and great service. I have a lot of family living in the area and all of them will be seeing Dave and Wes the next time they are shopping for a car. - Jeff (Seattle, WA)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Way better than Watertown, no pressure, just great people.

By craig66 on 10/1/2019 at 1:17 PM.

We live in Woodbury, 45 minutes away and could have gone to Danbury or Watertown.....this was worth the drive. Everyone is selling the same models....so it really comes down to the staff. Danbury and Watertown were all about the quick sell. Sullivan did not rush us.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Dave Palino

By pksylvan on 9/29/2019 at 11:25 PM.

I truly appreciated the time Dave P.alino Spent explaining the techie aspects of my new Civic. He patiently repeated all the things I didn’t understand the first time. He even set up radio stations for me, making my drive home a pleasure! Thank you Dave

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By andfinn on 9/25/2019 at 1:12 PM. Helped by Josh Acuna.

This is the second car I’ve purchased from Sullivan Honda. Both experiences were exceptional. Pricing was excellent with no additional fees or gimmicks. There were never any sales pressure or pitches; just straight talk to answer my questions. Dave Paolino responded quickly to all my correspondences. He was knowledgeable about all the features of the vehicle, especially the infotainment system. When I came to pick up the vehicle, the registration and all paperwork was ready to go. Dave explained all of the essentials of the vehicle and I was on my way in less than an hour. Thanks to Dave and Sullivan Honda for making the experience an enjoyable one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow!!

By Believe_dgilbert07 on 9/18/2019 at 12:01 PM.

Our new Honda Passport is a beauty! We are so glad we chose Sullivan Honda. What a wonderful and happy experience!! We had been to many dealerships as we were shopping around for a new car. Sullivan Honda was by far the best! We did not feel the typical dreaded sales pressure upon our arrival. Everyone we met at Sullivan’s was warm and welcoming. Very respectful too. We spoke with Dave Paolino prior to arriving at the dealership and it happened to be his day off, but, he was kind enough to take time out of his free day to meet with us. Dave was fantastic to work with! Friendly and caring and very professional. We knew we were exactly where we were meant to be. Everything with our purchase came together with ease. The day we picked up our New Honda Passport, Dave took the time to go through every detail of the car with us. He also offered to have us contact him at any point in the future if we needed help with anything with the Passport. Thank you Dave! You are awesome! And thank you to all of the Sullivan Honda family your warmth and kindness will not be forgotten. We will most definitely recommend Sullivan Honda to anyone looking to purchase a Honda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fantastic experience!!!

By Hondareview on 9/17/2019 at 4:33 PM.

Chris made our car buying experience a joy. So informative, no hassle, stress free. Did all the paperwork and processing in a customer friendly atmosphere. Prompt responses and very attentive to detail personal requests. Would highly recommend Chris!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By lestinam on 9/10/2019 at 6:09 PM.

This is my second car that I have purchased from your dealership and have had a great experience both times. I look forward to the next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Sthebeault on 9/10/2019 at 4:19 PM.

I have now leased 2 cars from here and both times had an amazing experience. The salesmen and service center are exceptional, and always helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By stephaniestephanie141 on 9/9/2019 at 8:01 PM.

dave and tim went over and beyond the limits to help me get into this brand new car when no one else could ! i love it thanks guys !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Buying a New Car

By karenehylwa on 9/9/2019 at 12:17 AM.

I was looking for a compact SUV and visited other dealerships to explore the various brands of cars in approximately the same price range. Dave Paolino greeted me when I arrived at Sullivan Honda unannounced. He spent a lot of time with me even though he understood I was going to look at other cars. He was attentive to my needs and patient and thorough in answering my many questions. I never got the feeling of being pushed into a purchase as I did at other dealerships. However Dave kept in touch and always offered to address any concerns I had. He went beyond the call of duty when he engaged the manager and staff in the Parts department to make certain a new Honda CRV could accommodate my kayak carrier. I so appreciate the concern and professionalism that Dave, David (in Parts Dept) and the manager of the Parts Dept showed me which resulted in my purchase of a new CRV EX.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Dream Car

By Flav on 9/3/2019 at 9:07 PM.

I have purchased and leased vehicles in a number of dealerships for the last 20 years. I have to say that Dave Paolino at Sullivan Honda was the best salesperson I have ever dealt with. He is extremely knowledgeable, super patient, and the nicest person ever! I sent an email inquiring about a Honda Accord on a Sunday morning, and within minutes had a response and an appointment. The next day, I went to the dealer and got my car. The entire process was quick, easy, and painless. I got all the features I wanted in my price range. Dave and Tim made my car buying experience an amazing one. I actually felt like I was part of their family. I will definitely go back there to my next purchase and have recommended Dave to my friends and family. I could not be happier with my new Honda Accord and with the way I was treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By mdntetwn on 8/27/2019 at 4:20 PM.

Dave Paolino was very good and helpful with my new car purchase. He was friendly, informative, and not pushy or aggressive. He made buying the car very pleasant and easy. More salesmen should be like him. I’ve always had good service when I’ve brought in previous cars for service as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Honda dealership around

By Barbara on 8/20/2019 at 12:14 AM.

Returned to Sullivan Honda to work with Dave Paolino. He is a great salesman -- no pressure, very knowledgeable, courteous and respectful. They offer a very good price and are flexible. Overall experience was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless

By Honda fan on 8/19/2019 at 12:29 AM.

David Pasolini at Sullivan Honda was an informative, no pressure salesman. He was respectful of me and my partner as we educated ourselves about the CRV. He was very responsive with communication as a 2016 CRV became available. He went the extra step to tell me to contact him with any questions I had about my new vehicle as I left the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Melissa3 on 8/12/2019 at 11:43 PM.

The best car buying experience yet. Very professional and knowledgeable about the car. Excellent customer service. Love my new car! Will definitely be a return customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2013 Honda Fit

By jnelson09 on 8/4/2019 at 2:16 PM.

I found exactly the used car I was looking for here. Sullivan Honda made the car as new as possible, and was responsive to my service requests.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dave Paolino made buying a new car stress free.

By jessicaruddwolf on 8/1/2019 at 11:42 PM.

My parents and I love Sullivan Honda and Dave Paolino. Dave made it possible for me to find and buy the perfect car for me. He guided us through every step of the way with humor and expertise while building trust and our lifelong loyalty.

I would recommend this dealer.