Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.3  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Makes car buying a pleasure

By hisweetpotato on 11/14/2017 at 4:02 PM. Helped by Charles Melnick, Lou.

Buying a car is an important experience. It has to meet your needs. Second only to a home, it is the second biggest purchase you will probably make. and budget. The people at O'Neill's made this very easy and pleasant. I started at their website to see what was available in my price range that fit my requirements., I called Charlie Melnick in sales and set up an appointment. Of the 2 cars I looked at, one clearly stood out and after test driving the car was sold. I liked that there was "no game playing". Straightforward, honest man, that's Charlie Melnick. When we picked up the car Lou, the finance man, went through all the finalized paperwork. No hidden ambiguous fees. He even had a wireless rearview camera installed at my husband's request. Charlie put the plates on, and took time to go over all the operating features and set up the OnStar before we left the lot. Very happy experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience buying my 2017 Chevy Silverado pickup.

By Charles Dudac on 5/15/2017 at 11:57 AM. Helped by James Porter outstanding..

It was just a great experience at O'Neill's salesman Jim Porter was very helpful professional and courteous. I love my 2017 Chevy Silverado pickup.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't expect them to care about you once they've sold you a

By KCOLEL on 11/1/2016 at 5:41 PM. Helped by don't have a name.

Very disappointed that there is absolutely no follow through with this dealer. The sales experience was mediocre at best, the service experience has been poor.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service call

By Brandy on 10/26/2016 at 9:53 PM. Helped by All employees make you feel welcome especially Joe K.

Called for service for oil change got right in a day later quick fast. Car was checked out they washed car looked new when I left

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, fast and friendly.

By Scap123 on 7/6/2016 at 1:24 PM. Helped by Branden T.

The showroom was very clean and the staff was friendly. Pricing was perfect and the the process was fast. Branden showed me everything i needed to know about the 16 Cruze. I would highly recommend going to see him for a fast and easy car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

All the employees that we came in contact with while...

By kelterich on 3/26/2012 at 4:55 PM. Helped by Rich Paruski.

All the employees that we came in contact with while purchasing our new car were very friendly and helpful. We got a good deal without a lot of pressure. Would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe K!!

By tonyoliver on 2/3/2016 at 1:02 AM. Helped by Joe K.

Joe K made this the easiest purchase I have made in many years! No games!! No time wasting!! He was kind, and answered all of may questions. When I accidentally left something behind at the dealership, he offered to meet up with me after work so I did not have to take the 45 minute ride back to the store. Lou the finance manager was just as honest.....I will do business again with O'neil and Joe!!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service

By CN on 11/15/2015 at 9:24 PM. Helped by Ray Pelletier.

In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan O’Neill’s in Avon, CT. I scheduled an appointment on September 9, 2014 to have the air conditioning checked and to have a safety recall issue taken care of. I had four months left on the warranty. The air conditioning was making a whooshing noise and was not cooling well. I got a call from Ray Pelletier, the service manager, a while after I dropped off the car. He said that a mouse had built a nest inside the AC unit. He further stated that this would not be covered under warranty, that they would have to take the whole unit apart to get at it, and that it would cost well over $1000 to do this. They did not have time to do it that day. When I started to use the air conditioning this season, it again made a whooshing sound and did not cool well. I brought it to Gallagher Buick in New Britain. They found that I had a bad actuator, which would have been covered under the warranty. They found no evidence of a mouse nest in the system. This cost me $549.47. I complained to GMC, who contacted O'Neills. They first tried to say that I refused the diagnostic on it. This was ridiculous. I made the appointment specifically to have the problem fixed. Then they said they wouldn't cover it because the warranty had expired by the time I brought it to the other dealer. My error was in trusting the service manager when he told me it wouldn't be covered by the warranty. If I had not, I would have brought it to another dealer over the winter months. I had no reason to do so until the spring because I thought it would not be covered. I am extremely disappointed with Sullivan's customer service and would never use them again.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service and Great Experience

By 2015Regal on 9/28/2015 at 2:59 PM. Helped by JIm Porter, Joe, Lou.

Couldn't be happier with the experience of leasing my 2015 Buick Regal. he entire staff at O'Neill's was helpful and very knowledgeable. Jim Porter was excellent. He listened to what I wanted, advised me to the best options available and although the exact vehicle I wanted was not on their lot, they went out of their way to locate and get my new Regal for me. I couldn't be happier or more pleased with the entire experience from the time I entered the showroom and Jim greeted me to the time I drove off in my new car. Will definitely recommend O'Neill's and especially Jim Porter to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By 654258 on 8/28/2015 at 7:11 PM. Helped by KILEY NEWTON.

Brought my vehicle in today for oil change and tire rotation I also have a cracked in my windshield. ONeills was great in setting up the whole thing. Kiley was fantastic.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible place

By Mguerrette on 7/20/2015 at 8:11 PM. Helped by Jose , Jim.

O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet Dealers. I found that O'neills sales department was very rude and not professional. A day after going to Oneills I bought a truck with Loehmann Blasius who were extremely accommodating and professional. Since I bought my Silverado, I have it serviced at Oneills because it's only a 5 minute drive from my house, rather than a 40 minute drive to go to Loehmans. On 7/20/2015 I brought my truck to Oneills to get a routine oil change. I waited for an hour and a half and then "Jose" from the service department came out and informed me that one of the people who were servicing my truck backed it into the garage door, which broke my passenger side mirror. Jose apologized and informed me that they would be replacing the mirror at no cost. I was appreciative of this but also recognized that this is something they HAD to do. Also I wasn't at all upset by this, accidents happen. So after 2 hours and 15 minutes of sitting in their lobby, they informed me that my truck was all set. Since I bought my truck brand new I was supposed to get 4 free oil changes for 2 years from GM. When I went into the service department I was informed that my free oil change program expired on 7/3/15 (17 days ago) and that I owed Oneills $50 for my oil change. Due to the inconvenience and damage caused to my vehicle , I figured that Oneills would jump at the change to waive such a small charge to "make the customer happy", but they did not. I've learned that Oneills in general doesn't care about customer service or making the customer happy. They righted their wrong , but didn't go that extra mile . I will not be doing any type of business with Oneills any further. Sadly, I am now perfectly happy with taking a hour and a half round trip to get my vehicle serviced at Loehmann Blasius . At least there I will be treated with respect.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought many cars in my life (well over 60!). But...

By pkurzina on 1/14/2014 at 3:35 PM. Helped by Robin Rand, Lou Martin, Scott Anderson, Jim Butler, Joe Klunet.

I have bought many cars in my life (well over 60!). But the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with was very positive! It equaled or was better than the treatment I have received at many hi-line dealers I have visited over the years. A truly outstanding experience. I am glad I came all the way from Boston to buy from O'Neill's!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service

One of the biggest things that I look at when I go to a...

By sdanner612 on 7/13/2013 at 9:45 AM. Helped by Rodney and Joe.

One of the biggest things that I look at when I go to a dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here to offer you all they can offer but never was I pushed into anything! The gentlemen were kind and courteous and truly wanted me to walk out there happy. I will be recommending this dealership to anyone I know looking for a new car/SUV! They gave me an amazing trade in value for my old car and got me into an awesome car the same day! Highly recommend checking these guys out and I will definitely be back in a couple years when I will be looking to trade in my SUV!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt like I needed to write a review here since my...

By MikeR72 on 6/4/2013 at 5:55 PM. Helped by Dan (Service tech).

I felt like I needed to write a review here since my first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife and I had the misfortune of breaking down recently in West Hartford while visiting our children in Granby (we were actually headed to Hartford at the time). The car (a 2008 Buick Enclave) had just made the trip from Michigan, and decided on that Wednesday to let go of its water pump. We had AAA tow us to O'Neill's as the closest Buick dealer, and crossed our fingers it would be a good experience. . . which it turned out to be. Recognizing that we were obviously NOT regular customers, and arriving at 3:00PM on a Wednesday, we were quite pleased to have the car repaired and back to us by noon the next day, so that we could be on our way to Vermont. They not only serviced the car in fine fashion, but also helped arrange for a rental car at what I would consider a VERY reasonable price. The service tech was very professional, and other than a few anxious moments waiting to hear the diagnosis, the experience could not have been better. And, even though I had all kinds of good intentions to write a note of thanks at the time (but got sidetracked), I received a follow-up call today checking in on us, and making sure that everything worked out okay. If I didn't live 650 miles away, they would surely become my first choice for work on my vehicle. . .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would not recommend bringing your vehicle for service...

By RickRoth on 10/17/2012 at 11:12 PM. Helped by Service Advisor# 339.

I would not recommend bringing your vehicle for service at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor because in the owners manual it states that my Impala only takes 4 quarts. The advisor stated that they always put 5 quarts of oil when they change the oil in an impala. I asked the advisor to show me the oil level on the dipstick so I could make sure it was ok. We checked the dip stick level and it was too high. The advisor stated that this was normal for my car. When I responded that it was not he stated, "Why don't you become a technician then?". I have never been treated with such disrespect before. I immediately asked for my car. The technician made a mistake putting too much oil into my car. This can be bad for the internal parts of the engine. I was lucky that I caught this mistake before it caused any serious damage to my vehicle. This informality could have been handled in a professional manner by the service advisor. Mistakes do happen but when they do I expect as a paying customer for them to be corrected.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Was looking for a new Car and Fred was courteous and...

By rbrow98 on 6/8/2012 at 10:13 PM. Helped by Fred Misterka.

Was looking for a new Car and Fred was courteous and reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there first.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Our salesman, Jim Porter at O'Neil's Chevrolet made every...

By ajsirois on 5/15/2012 at 10:35 PM. Helped by Jim Porter.

Our salesman, Jim Porter at O'Neil's Chevrolet made every effort to get what we were looking for. He is very knowledgeable and knows how to please his clients. We also had the feeling that everyone at Oneil's were ready to help us if needed. Good team work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at O'Neill's. When buying a car,...

By TReynlds on 5/12/2012 at 6:36 PM. Helped by Jim Porter, sales Tony, finance.

I had a great experience at O'Neill's. When buying a car, I always test the local market for a good deal before reaching out on the internet for a better price. I bought my wife's Kia Sorento locally this past summer. Last week, my local chevy dealership (Danbury, CT) wouldn't give me the time of day when I showed up interested in a Volt. So, I had worked a long distance deal (Stingray Chevy, Fl.),at a great price. I then googled more dealerships in CT and MA. After a bit of cordial back-forth, O'Neill's came close enough to Stingray to warrant buying only 50 miles away. Everyone was extremely friendly and honest. I really liked working with Jim, who was extremely responsive via email, and phone. The sales manager, (Eric?), was also quick to answer questions. the last step before driving of is the finance dept., and Tony was terrific. I highly recommend this dealership, for either shopping locally, or going for a long distance buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly folks, great price, very easy to work with. ...

By jm0ney on 4/27/2012 at 3:18 AM. Helped by Fred M, Jim W.

friendly folks, great price, very easy to work with. very little pressure and BS, which sadly is unusual these days. highly recommended, and would definitely go back myself.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Cheryl was helpful in finding us a gently used Buick...

By Anne Carpenter on 4/10/2012 at 5:45 PM. Helped by Cheryl Bates.

Cheryl was helpful in finding us a gently used Buick Enclave SUV and provided very responsive customer service throughout the sales process. We had done quite a bit of research on the car and felt we got a fair price and a fair tradein on our Chevy Suburban. We would definitely do business with O'Neill and Cheryl again and look forward to a good service experience with the dealership.

I would recommend this dealer.