Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

Pissue poor

By RN101 on 7/8/2019 at 2:04 PM.

Went there to purchase a vehicle would not honor the price that was on the website low trade-in value and then completely got off of the vehicle that we was looking at and try to get us to purchase a different vehicle that we did not want to look at

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hard working

By Jlynn32 on 5/14/2019 at 7:37 PM.

Didn’t think it was possible but they found the exact car we wanted and got us out of the car we were in for exactly how we wanted. The GM Scott was amazing and Brian Seely didn’t stop working till it was done right.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great place

By Cbdaniels on 5/14/2019 at 4:03 AM.

I saw a vehicle at this dealership on Car Gurus. I sent an email to get more information and the salesman was very helpful. It is about a two hour drive from where I live but it was well worth it. Everyone at this dealership was very friendly. I wanted to get some additions to the vehicle that would take a few days so I was given a loaner vehicle to drive and when my vehicle was ready they offered to make the two hour drive and bring it to me. My sales guy Bob and Gary the finance manager are awesome! I am glad I came to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True to their word

By Janbak2019 on 4/3/2019 at 8:10 PM.

No back and forth haggling, no hidden extra cost. Scott and all of the employees at Sulphur Springs Dodge are very professional and true to their word. The best car buying experience I ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best of the best!

By Sam3 on 3/22/2019 at 5:27 PM.

Josh was very helpful! We really enjoyed having him help us with finding the perfect car! I recommend him to any buyer! He worked with our budget and got to go home in a brand car. He really loves what he does, and makes sure every customer leaves with a big smile! Thank you once again! We also recommend Marcia Strickland, she is a helpful hand in the process of this new Jeep. She as well worked as hard as she could to fit our budget, and she made it happen. We would not be with what we got if we did not have the help of these two people that love making their customers happy. Thank yall!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happier than ever w/the outcome!

By 2017 Blacked Jeep Cherokee on 3/21/2019 at 5:18 PM.

Really wasn't expecting to actually buy a new vehicle (just bought a new one in August 2017! Turns out after looking... they had exactly what I wanted (2019 Jeep Grand Cherokee)! Put in a request for more information on Saturday after closing & by Monday (3/18/19) morning JOSH was texting (unlike most salesmen... he actually remembered us)! Unexpectedly... they gave us payoff on my Jeep Cherokee & at that point... it was game on! By 3/20/19... we drove off w/our 2019 Grand Cherokee! I couldn't have asked for a smoother transaction... painless even, didn't think we could have asked for a better buying experience after buying the first one but, they showed us! There is a reason I went back to Josh... and will continue to go back! He is truly what a salesmen should be & gives salesmen a great name, I know a few that could learn a thing or 2 from him! Actually works for his people & and not so much about the bottom dollar! My husband can give even the best a run for their... and bless Josh's heart, he takes it w/a smile! Also, Marcia in Finance ... we basically told her my husband was the devil & I have never seen a more honest and upfront Finance person! All around GREAT SERVICE and GREAT Experience!! Thank you again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with the outcome!

By Nick9394 on 3/1/2019 at 8:50 PM.

My husband got in contact with salesman Lewis Harrison about a SUV, made the drive and was immediately welcomed, best place to get a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck!

By Armymom25U on 2/25/2019 at 11:09 PM. Helped by Howard Farriell..

The entire process was painless. Easy from start to finish! Highly recommend! My salesman was very knowledgeable, courteous, friendly and beyond professional. The dealership is clean and laid back. No high pressure sales at all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Absolute Amazing Experience

By Nelson33 on 2/24/2019 at 1:39 AM.

We couldn't be more happy with our experience with this dealership and the people we were blessed enough to have help us. My dad researched for a couple of months to find my mom a new vehicle and he happened upon a very nice truck here. He got in contact with Mr. Scott Clement and struck a deal over the phone. My mother and I drove about 4 hours to see the truck and make sure it was a good fit for mom before we finished the deal. Scott was amazing through the whole process. He was so helpful and explained all of the features of the truck and never once pushed us to make a decision. He was a genuine salesman who was there to make sure we got what we wanted, not just to get a check. We then dealt with Mr. Gary Gilbert in the finance department and he was such a pleasure to work with. He was quick and efficient and also another genuine human being. When looking for vehicles in the future, we will definitely be looking here first. We would gladly drive 4 hours to do business here, especially with Mr. Clement and Mr. Gilbert again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Illegal!

By wolfbreath on 2/19/2019 at 6:09 AM.

Went in because my seatbelts no longer work correctly on my existing car, that doesn't work with having a carseat. Found a good looking 2017 Jeep with some minor scuffing in the backseat and paint. Miles were way to high for that year model but no one could tell me why. The jeep was also priced to high for what it is worth. Went in to do some paperwork. Can't do the deal, they lowballed my trade in, wanted an extreme amount down on top of the trade. THEY PULLED MY CREDIT 5 TIMES DROPPING IT MASSIVE POINTS! Now NO other dealership is going to work with me it's so low! All this then they can't do it even if we wanted to because my husband is self employed. All this after seeing that we have paid my last car for the past 3 years with no missed payments. NEVER AGAIN!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!!

By GandJPerkins on 2/18/2019 at 5:48 PM.

The sales representative,Josh Hernandez, went above and beyond in helping us purchase a new car. We gave him a price range and what we had in mind.When we got there he had a couple of cars picked out, which we loved both and went home with one. He explained the whole process in detail kept his word on the price range and made it a fun experience. He went over all the bells and whistles before driving the car home. EVERYONE there was so much fun. The vibes and atmosphere is so positive and laid back. EVERYONE greets you with a smile. Did I mention I drove an hour and a half to see these guys? Well worth the drive!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless and positive

By pedacft on 2/17/2019 at 3:54 PM.

Needing to replace our 2005 Dodge Ram 2500, I contacted my Son in-law Chris, a journeyman technician at Sulphur Springs Dodge, in Sulphur Springs Texas. Due to their very impressive inventory, sales person Josh Hernandez contacted me immediately with a recommendation perfect for our needs. Making the trip from Denton, we found the truck to be exactly as represented. Josh put the deal together for us in painless and professional fashion. Finance Manager Gary Gilbert arranged fantastic financing on the spot. If your looking to purchase a vehicle avoiding usual high pressure sales and normally painful financing processes this is the place to go!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Constant run around in service- rude GM.

By Audraclark12 on 2/3/2019 at 2:02 AM.

We had multiple problems in service, the GM just made everything worse. Will not return to this property and will never purchase here again, which is sad because I truly had a great experience buying here!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Just the truth

By Gil on 1/22/2019 at 6:46 PM. Helped by Halee.

Last year I worked with the sales staff in purchasing my 2011 Camaro. The service I received from this dealership was outstanding. We had some time before we could close the deal. Once I received the funds I sent them the information, next day my Camero was in my driveway delivered to me here in Southern Louisiana. Gary Gilbert was my Sales rep (he is the Finance Guru now) and Miss Halee was my initial contact person. My experience with this crew has been so great I am planning on another purchase this next month.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

was lied to right to my face

By denvere98 on 1/8/2019 at 9:56 PM.

was told the car was fully inspected there was no leaks and no problems but come to find out after only driving for two weeks I had to change all four wheel bearings there are two oil leaks and several nuts and bolts missing from the motor I would not recommend this dealership to any one just take the time to drive somewhere else oh and after reporting the problems they will not return any of my calls or texts absolutely the worst dealership I have ever been to !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

they will take care of business

By Johnblue on 1/9/2019 at 5:02 PM.

Jeff Shelton, General Manager good business ,Jeff takes care of his dealership and is proud of it, good overall friendly staff Natalie and Chris were very friendly also, you go guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By Cspears on 12/29/2018 at 6:44 PM.

Cole, Shane, Marcia and Sarah did a great job selling me my first new truck. Helped a ton on fiancing and great service. I will defiantly be back on my next one. Thanks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No Customer Service!!

By jess311 on 12/18/2018 at 3:47 PM.

I have had the worst luck with Sulpher Springs Doge since the day I bought the car!! Three days after buying the car the air conditioner goes out so I took the car back to get it fixes and it stayed in the service department for over a week and now I dealing with not being able to get a refund from a warranty that I cancelled in September and now its December and no one can give me a real answer as to why I cant get my refund!! I will never buy another vehicle from here nor will I recommend this place to anyone!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By Happy customer on 12/3/2018 at 11:03 PM.

We went to a dealership before going to SS Dodge. We walked within 5 minutes cause didn’t get good vibe from other dealership. So we came to SS Dodge and Josh Hernandez was our salesman. Instantly got a good vibe from him. Not pushy just very good personality. Would recommend Josh Hernandez to be your salesman if you go to SS Dodge

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By aflowers on 11/15/2018 at 6:07 PM.

I have been car shopping several weeks. I have been watching prices at several dealerships and when you go in to these dealer ships they try to give you the run around. I was very impressed with Sulphur springs dodge. Yes I knew what I wanted before I walked in but they didn't add any extra costs to my price I found listed on their one of their vehicles. I was in and out within 2 hours. I will be back to buy other vehicles when I need them. if you are looking for a vehicle go see Zach. promise you wont be disappointed

I would recommend this dealer.