Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2016 NEW YUKON SERVICE DEPT UNBELIEVABLE

By Disappointed on 11/21/2016 at 3:01 PM. Helped by I will not list names, I have dealt with the management in service as well as management of the dealership..

My experience only, all of my problems are factual and documented, this is not to say maybe someone there is a genuine, honest, and truly cares about doing the right thing. In saying that 99% of the employees could care less. Purchased a 2016 Yukon SLT, this year, problem started the day I bought it. There's too many issues this car has to write on here, it's been in service probably 12 times-same problems from my first service visit-a week after I purchased it, those problems have not be resolved, and simply can't be, GMC messed up on these 2016's-and it tough luck for the ones who have them. I just want people to know be every careful buying a vehicle at GMC COLLIERVILLE. Read every review, ask a million questions, and don't always believe them. We paid cash (certainly enough for one of their employees salary this year) for this vehicle and it's has been the biggest mistake of my life. CRAZY PART- GMC is completely aware due to the thousands of the same exact complaints I have. They have admitted these Yukons have a lot to be corrected, and will not replace/fix them to the extreme amount of money that it would cost and the negative publicity. I am not able to have my personal mechanic fix them b/c it voids my warranty. I will never purchase a vechile from them again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

CRIMINAL ENTERPRISE!

By Lmorris on 11/5/2016 at 4:45 PM. Helped by Service Manager.

Charged $651.00 to replace defective funnel that fills trans. with fluid when truck taken for service at 40,000 miles. Part had been on recall because it was defective. Replacement of defective parts is at no cost. Dealership general manager did not return my call. Got no relief from GM management. Last GM product I will ever buy. Do yourself a favor and don't go here!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service department ripped me off.

By GW on 3/22/2016 at 4:00 PM. Helped by Caleb.

Classic case of dealership (humans) just too tempted to rip of a vulnerable customer. Our truck 4WD just stopped working and then the truck refused to move. We had to have it towed to Sunrise (chosen online mainly because of towing distance being free with AAA). We were only dealing with them by phone and were afraid to have it towed somewhere and we were not rude or pushy which all probably set us up for the rip off, They kept it for over two weeks trying to "figure it out" and finally repairing it seemingly by "trial and error" and $3600 later. Some of the steps and expenses were not clearly explained or authorized. If we had it to do over again we would have gotten a professional second opinion and/or gone with our gut and had it towed somewhere else when we suspected we were getting ripped off or they were just plain incompetent. When we picked it up the manager (Caleb) we had dealt with most of the time was not friendly, the truck was still dirty and had an extra pop can thrown in the bed... and we just felt horrible (ripped off). Bottom line: Don't trust their service department! Go somewhere else!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Went in to dealer to get headlight bulb replaced on...

By pmurnan on 12/6/2011 at 1:01 AM. Helped by Mikey Loveland.

Went in to dealer to get headlight bulb replaced on drivers side of 2008 Chevy Equinox. I had previosly purchased the replacement bulbs from Amazon and would have done it myself, however this particular model involves removing some of the front part of the car to get to the headlights. As I'm still recovering from a broken arm and wasn't even sure i could get the chrome plate off the front without breaking it, i figured I would take it to the dealership instead. The guy told me it was going to cost $123 to replace one bulb. Then when I asked him how much for both headlights, he told me it would be double the price...so $246!!. After my wife called to complain (and the service manager hung up on her), they finally reduced the bill to $85!. They replaced both headlights using the parts that I had already purchased from Amazon. These people are clearly crooked. I will never do business with them in the future!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Spent over $50,000 on Yukon with obvious defect that...

By 901davi on 6/30/2011 at 8:05 PM. Helped by Service Manager - Tom.

Spent over $50,000 on Yukon with obvious defect that should have been recalled. This dealer wanted me to pay for the labor. This should be covered 100% -- I will not recommend this dealer to anyone - period.

I would not recommend this dealer.