Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3.1  
Friendliness
3.1  
Overall Experience
3  
Price
3.2  
Quality of Work
3.2  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Biszmom on 7/2/2018 at 5:52 PM. Helped by Miguel Olivares.

Very enjoyable car buying experience! Features on car were explained . The financing was easy and completed as quickly as possible. Very nice people on staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SIX OF THE BEST GUYS TO WORK WITH! LET IT BE KNOWN!

By Demon Shadows on 6/12/2018 at 9:13 AM. Helped by DARIN L GLINSKI, ALEX CHIHAIA, JOSH HALL,SAL MEDINA,AMIR AZIZI, AND NASSER SHAHABIKIA.

OUTSTANDING WORK, TO DARIN L GLINSKI, ALEX CHIHAIA, JOSH HALL,SAL MEDINA, AMIR AZIZI, AND NASSER SHAHABIKIA ON THE 2018 FORD RAPTOR DEAL! GREAT JOB!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dont buy here, bad support

By Jeff on 6/9/2018 at 12:58 PM. Helped by Ryan.

Purchased a 2018 focus, my first Ford. Less then 3000 miles and the clutch goes out. Bad but ok, it happens. The issue is that this dealer won't fix it. They won't give a loaner...they are just sitting on my car and won't do anything. They do not stand behind their product. Dont buy here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth car from this dealer

By Peter Realtor on 6/4/2018 at 6:48 PM. Helped by explorer.

I just personally bought my fourth car from these guys. I have also walked in two friends into this dealership and bought cars. No BS, got my price and the car I wanted and gone. Easy. Nasser is the best.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

quicklane service

By cesar on 1/27/2018 at 5:46 AM. Helped by Guadalupe Herrera.

beware of Guadalupe Herrera the service writer of quicklane.. she overcharges on oil changes. she quotes you 75.00 when they advertise for 39.99. dont trust her ...go elsewhere.

I would not recommend this dealer.

Overall Rating

2.5  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Think Twice Before Buying a Vehicle Here...

By hursey on 7/20/2017 at 8:16 PM. Helped by Alex Camacho.

Wish we had done a little more investigation on this dealership before walking on the lot! Just had the worst car buying experience of our life (not hyperbole - and we buy cars pretty regularly)! In our opinion, they were actively deceptive in the transaction (looking into recourse). One would have thought the days of the proverbial "used car salesman" were a thing of the past (I know, I'm being naive!). DO NOT DO BUSINESS WITH THIS DEALERSHIP! Honesty, Transparency and Integrity are three things WE did NOT experience here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stop Weakening America!

By NeverAgain on 4/25/2017 at 3:42 AM. Helped by All.

America is built on the truth that honest work will result in honest pay. When companies such as this resorts to using below standard wages, it weakens the idea of paying skilled workers for skilled work. Using sub standard workers which will produce sub standard products weakens America as a whole. Wake up!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BRING YOUR CAR HERE

By DIGI on 4/14/2017 at 8:52 PM. Helped by Ally.

They are rude. Keep your car forever. Don't fix what they say they are going to fix. I have gone back numerous times it just never gets better. They are just interested in lining their pockets not good customer servicez

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overheating issue

By Mid3mic on 3/31/2017 at 7:09 PM. Helped by Shane.

Shane in fast track was great!!! It was closing but he stayed to take our in. He is a great communicator In following through with car rental and fast repair of our car. We left it Friday night and got it back on Tuesday afternoon. Quick repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Edge13 on 2/7/2017 at 1:00 PM. Helped by Alex. His manager and the new guy..

The service team at Sunrise Ford North Hollywood treated me with courtesy and helped me find my warranty replaced my vehicle part in a timely manner. Very professional and customer service oriented. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 purchase using costco membership

By Charlie on 1/15/2017 at 2:02 AM. Helped by Steve Demak, Antonio in Finance.

We found the truck we wanted, Steve Demak scoured the listings up to the Porterville area to find us the model we wanted with specific options to keep the price down. Along with the costco discount and end of the year incentives the price was better than what we expected, Steve applied discounts that had been just announced that day saving us additional money, delivery was on Jan 1st to start the year off. Antonio the finance officer was also well informed and we experienced no problems. All paperwork was prepared, we traveled from Ridgecrest (over 100 miles) so I did everything I could to confirm the car and pricing before heading to the dealer with an additional car and driver. Buying a vehicle has never been easy at any dealership, there's always paperwork to read and sign, and we did spend about 4 hours there but I do not think that is outlandish. I'd recommend the dealer to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst experience EVER. my biggest regret of my life!

By Mansonsmom on 12/1/2016 at 7:42 PM. Helped by theo, moses, justin connely, tim.

I don't know where to start. I've contemplated picketing on the weekends in front of their store (with my free time) because that's how HORRIBLE they are ... I don't know how they have 3 stars on this site??? Lets start with the fact that they lied on the phone about the price of the car to get me there ( I drove 35 miles!!!) They took my keys to appraise my trade in and when I asked for them back, they made me wait one hour before giving me my keys back, trying to wheel and deal me while I waited. Sadly for me, they were the only dealer within 100 mile radius that had the used car in the color that I wanted, so I stuck around to see if they could strike a fair deal anyway. If I could go back in time and change one thing in my life; I would've hauled a** out of there the second I got my keys back. By the way, all the time I'm in the lobby waiting I could hear their finance manager yelling at another guest; so inappropriate. Again, this is a red flag, that I should've ran far away when I had the chance. I realize NOW what a mistake I made. Then the finance manager Justin Connely came up on a shiny white horse to "save the day". He appeared to have class, and dignity unlike the rest of the sleazy sales-people there; but he is the biggest snake of them ALL! He lied and charmed his way with me, only to find later when I needed to contact dealer that he would never respond to me, and would make me feel like I was this huge burden, and didn't keep his word on anything either. He also had other customer's paperwork out on his desk laying around, which is illegal! My deal was a special case where they paid off the remainder of my lease; so they had to hold my car until the payment went through; and let me tell you, this was another month-long nightmare. I don't dare bore anyone with all the details of this dealer; but I have reported this dealer to every business bureau possible. I honestly could write a book on how much I wish I never stepped foot on their property... the only nice people there are the girls at the front desk. oh yeah, I had to beg them for gas money because they were going to send me off in a new car with an empty tank, knowing I was 35 miles from home. And they didn't clean it either, even though I asked them to clean it before I drove it home because it was very dirty; this was the first time in my life after buying a car I had to go home and clean it myself the next day so I could show my friends my new car ... pathetic.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible dealership from top to bottom

By Seth B on 11/18/2016 at 10:35 PM. Helped by Gio, Lee.

From top to bottom this is easily the worst car dealership I've ever dealt with. I bought a certified pre owned 2013 Ford Focus 8 months ago with 20k miles on it. Since then the transmission module has gone out 3 times, which basically renders the car inoperable. It won't go in reverse, won't start most of the time, and if I'm lucky enough to get it started, it fails to accelerate properly and sputters the entire time I drive. It's a lemon, no other way to put it. To make matters worse, the wait time to have the car repaired is always ridiculously long. Transmission modules are such a common problem with the Ford Focus that Ford's mechanics can't keep up with all of the repairs needed. The last time I needed it fixed I was forced to wait almost a month from when the problem started to when it was finally repaired. If this isn't enough of a problem, the service station at this particular dealership is awful. Being that my car is still under warranty and I live close to the dealership, I've brought it here both times I've needed repairs. Big mistake. After my most recent transmission module replacement, I got my car back on October 19th. On November 13th, the transmission module went out again. The constant stream of problems led me to question the mechanics at Sunrise Ford in North Hollywood, so I took it to two other mechanics to have it inspected. One was my personal mechanic and the other works at a different Ford dealership. That's where things get really bad. Without telling either mechanic about my car's history, they both asked if I'd had the car worked on recently. When I said yes both mechanics told me that whoever worked on my car had no idea what they were doing. They both pointed specifically to wires that had literally been taped together. This obviously caused a number of problems. Namely, the wires melted from the heat of being taped and will be impossible to work on in the future. They'll all need to be replaced. To top it off, one of the wires they taped together was part of my security system. The security system no longer functions because that wire melted too. I thought this information would be enough to get priority if I took my car back to the original dealership, but that also proved to be wrong. When I went back to the service station that had originally worked on my car, Lee, the manager of the service station, told me that I had purchased a used car and I had no way of proving they had done the terrible work in my car. When I explained to him that both mechanics told me the problems were caused by work done recently on my car, he basically called me a liar and questioned how I was able to have the car looked at by two mechanics in only a few days. He offered no apology and told me I could bring the car back December 6th, two and a half weeks from now, if I wanted. He then told me the transmission module might not be the problem and tried to get me to spend $150 on a new battery. He couldn't have cared less about helping and I'll never bring a car back to this service station. They are completely inept, and I have two mechanics to back me up on that, one of them even works for Ford. What's hard to believe about this dealership is that the salesmen are every bit as bad. Every time I've taken the car in, the first person I've spoken to is the salesman who sold me the car, Gio. Every time I've come in, he's made it perfectly clear that he is completely uninterested in helping. Today, after explaining all of the problems that I've had with the car he sold me, he told me I should go to Horizon, who they partner with, and rent a car for $25 a day. Then Gio told me he had no idea transmission modules were such a problem when he sold me the car. For reference, Ford has extended the warranty on transmission modules and has been forced to buy back thousands of cars for this exact problem. Either Gio knows nothing about the cars he sells or he's a bold faced liar. If I had to guess, I'd go with him being a liar. He honestly could've just given me the finger when I walked in this morning and I would've felt the same as I did after talking to him. In summary, this place is terrible. They sell lemons, they make no effort to remedy their mistakes and they generally don't care about their customers. I have an appointment at a different Ford dealership on Monday to have the car serviced. Hopefully they do a better job, but with how awful this dealership has been, I'm not holding my breath. I can't imagine buying a car from them, or any other Ford dealership in the future and I honestly just hope the car I bought 8 months ago lasts another year. If you've had any experience similar to mine, get in touch with a lemon law lawyer. I've spoken to a few and after describing my situation they've all basically assured me I'll get a nice settlement from Ford once everything is said and done.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do yourself a favor and go to Galpin

By Jesus A Martinez on 11/15/2016 at 8:44 AM. Helped by Artin B. & Amir Aziri.

DO NOT under any circumstance stop by this dealer. Go to Galpin which is at most, 15 minutes away. I cannot stress this enough. I went in, in the month of October, purchased a Nissan Juke. They FORCE you to purchase $1000+ worth of aftermarket stuff you do NOT want. (1) $600 for something called VTP Protection. Regardless of what they say, this is AFTERMARKET, looks gawdy as possible. Modern cars come with more than enough theft prevention features. Also, since this is aftermarket, it will void the warranty if that part causes issues. (2) some door etch feature, that they can claim is on it, but theres no way of verifying. This cost $400. (3) Door guards. This will set you back $200. Go to autozone, buy the plastic ones that cost $15 a pair. Second, Art(in) B. Is an arrogant lying thief. he claims to have been the saleman that made a deal with me, but in fact was not. I informed the salemen, the only way i would walk away with a new car, was if they gave me a second key. I had a agreement, in which i would pay $125, and they would reimburse the remainder . After 4 weeks of radio silence, Artin, very rudely and arrogantly informed me, supposedly he only said he would pay for parts, and not Labor for a key -__-. The key has a transponder, which is roughly $200. yet he refuses to honor the agreement. I have the full unedited conversation recorded, so message me, and i will gladly provide it. In it, he basically flat out says my concerns or my needs are not important because he has customers he needs to attend. He rudely placed me on hold without my consent or asking. Artin is a crook, a liar, a THIEF and would gladly sell his mother for a quick buck. Do yourself a favor, and STAY AWAY. one more thing to note. The Nissan Juke i purchased, was $15600 sticker price. I couldnt negotiate, because "this is below auction price, and we aren't making money on this" . They felt the need to constantly mention that, as if I had forced them to advertise it at that price. Set the price at whatever you are willing to sell it for. i, as a customer do NOT care if you as a business, lose money on a sale. i am simply there to purchase what you are offering. anything past that, is your problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Sunrise Ford Service Department

By Tom & Nancy on 11/3/2016 at 5:17 PM. Helped by Lee the Service Manager.

My visit to Sunrise Ford is always positive. They always complete the work that needs attention. Eric Stapen is a highly qualified Service Advisor and has a great attitude with excellent followthrough. He never lets me down. He is a pleasure to deal with. On a score of 1 to 10, I would give him an 11 or better if there was such numbers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Satik on 10/10/2016 at 8:17 AM. Helped by Nestor Garcia.

They performed Works package service on my car. Service advisor Nestor Garcia was excellent. He was knowledgable and explained everything. I will definitely go back there next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By LightningSkys on 7/9/2016 at 9:21 PM. Helped by Eric Stapen.

I would gladly recommend this dealership to anyone I know I gave you very kind service Quick Service and I'm very happy with the results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great customer service!

By Carrie Sullivan on 6/9/2016 at 6:46 PM. Helped by Ray, Mike and Brenda.

I have been a long purchaser of Ford cars and recently when my car needed to go in I took it into Ford. They had to keep it but Ray, Mike and Brenda took great care of us and even worked out our rental car. They kept us informed every step of the way on the status of our car. They were wonderful and we will be back again because of the amazing customer service they provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By rflowers209 on 6/5/2016 at 8:22 PM. Helped by Eric Stapen.

Our 20k mile scheduled maintenance went so smoothly thanks to the assistance of Eric Stapen. He made sure everything g was do e correctly and to our satisfaction.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department a SHAM

By matt vandelac on 3/30/2016 at 2:59 PM. Helped by Daemuth Rooney, Lee Cook, Ray Schuette.

Service department is inept. After 'total' inspection done on a truck I wanted to buy, the inspection they did came back with no problems. After purchasing the truck I took it to another dealer. They found a list of serious mechanical problems Sunrise failed to find, costing me huge money and time waste. The service manager, his manager, and the general manager, Daemuth Rooney, also failed to acknowledge the incompetence. Place is a sham.

I would not recommend this dealer.