Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service

By MSwi on 8/1/2019 at 3:37 PM. Helped by Ryan Howell.

We have a local Ford dealer and service department where we live, but choose to take our Explorer 30 minutes away to Sunrise North Hollywood for service. We've always had great service at Sunrise. Can't say the same for our local Ford service. The drive may be a bit inconvenient, but we know our vehicle is in good hands at their state of the art facility. They're great at communicating what is going on with your car and go above and beyond every time. Our service manager, Ryan, was great and made sure we were well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent servic

By Happy customer on 7/17/2019 at 2:58 AM. Helped by Lester.

Very competitive pricing on new tires. Installation was quick and My vehicle was ready before promised. Service rep, Lester was great and immediately notified me when my vehicle was ready

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Up's It's Game

By Drago on 7/11/2019 at 9:19 PM. Helped by Brandon Seau.

Midlife crisis fueled a need for a sports car and the Mustang seemed to just the ticket. Went to Sunrise and the customer service far exceeded my expectations. I have had all of the luxury car brands (Mercedes, etc.) and my Ford service rep, Brandon, was as good, if not better, than the vast majority of sales reps - and he is only 25 years old! I got a good deal and Brandon was always up front with the numbers. And, I love the Mustang.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repaired on the first visit

By Epic Truck on 7/9/2019 at 4:01 PM. Helped by Eddie P..

We’re so grateful for the team at this dealership. We had an issue with our truck and the moment I called to see if they can take our truck in as a non appointment customer to the time I picked up the truck, everything was amazing! Truck washed and like nothing had ever happened. Thank you Team Sunrise!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Beautiful dealership

By DinoRaptor on 7/8/2019 at 6:43 PM. Helped by Saul.

This dealership is awesome. Very nice and beautiful building. Dealership has great inventory and willing to make a deal. Salesman are very friendly and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Fordmama on 7/8/2019 at 5:55 PM. Helped by Rosie and some other people..

Very helpful customer service. Things did take all day but they took care to make sure no unnecessary services were performed and also thatI received all rebates possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The salesman was nice and understanding.

By Aguila1 on 7/2/2019 at 9:27 PM. Helped by Leonardo Sorto.

I gave Sunrise Ford five stars because the salesman was nice and helpful. I thought he treated me kindly and hope he continues doing so.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marvin was very helpful!!

By REK on 6/28/2019 at 6:33 PM. Helped by Marvin Reyes.

Marvin was very helpful with a recall I needed, and the service that was needed and accurate with the estimated wait time required very helpful and polite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience and Caring

By Bernadette on 7/1/2019 at 11:17 AM. Helped by Joe.

I always go to Sunrise Ford in NH for purchases and service. They are very Consistence in their service and customer satisfaction ! I will always return there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great guys, great car!

By Heather G. on 6/11/2019 at 7:54 PM. Helped by Carlos & Sal (sales)/Victor (finance).

I went into Sunrise Ford with the intention of testing one of their cars and then moving on to test a car at another dealership. Needless to say, I never made it to Universal Nissan. Carlos, Sal, & Victor made the process as painless as possible, & I am truly grateful for their knowledge, patience, and assistance. Days after I purchased the car, I had to return with my spare key; Sal was just as helpful & personable. Thank you to the wonderful staff at Sunrise Ford for working with me and sending me home a happy customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rosie was great!!!

By Scott on 6/3/2019 at 4:23 PM. Helped by Rosie Moncada..

Rosie was exceptional and very resourceful. She was always in communication with me about the updates of the repairs. Totally helpful about the repairs and suggestions about what was necessary.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First oil change

By Bullitt828 on 5/24/2019 at 6:22 PM. Helped by Rosie.

My car was entered into service at the scheduled time. I was able to wait at the dealership while they performed the work. Very happy with the service overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service and best buying car experience ever.

By Jim Larkin on 4/26/2019 at 10:03 PM. Helped by Branden Suero, Daemeth Rooney.

The team at Sunrise Ford made my car purchase experience the best ever. Every person at Sunrise Ford was knowledgable about the product and super fair. These guys make me want to buy ONLY FORD products in the future. LONG LIVE SUNRISE FORD!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing selection, superb product knowledge, great facility

By T-MAG on 3/23/2019 at 1:44 AM. Helped by Finance guy was really good too, FAST and thorough... tho his name escapes me - younger guy from Burbank.

Wide selection of cars per model Saul our salesman greeted us nicely (low pressure), listened to our needs and understood what we needed and quickly showed us their inventory and helped us navigate to what we were looking for. Sunrise Ford NoHollywood's new building is very modern, clean and efficient Alex, sales manager closed the deal without too much irksome haggling - he was old school ensuring margins but I guess some things in the car buying experience never change... Alex played the bad cop fine- Saul was great at the good cop

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

overall great service

By Ralf Potfeld on 3/21/2019 at 11:20 PM. Helped by Sorry but can recall his name.

The overall service was great. Ford had to order the part was had my car completed by the next afternoon. Only think that could have been a little better is the communication. I think I should have receive a call or text just letting me know the stats sometime that day. Had to call myself as I was wondering what the status was since it was starting to get late in the day and still had to return my rental car.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Dishonest and overpriced

By Mustang2014 on 3/8/2019 at 3:10 PM. Helped by N/a.

I have bought a from this dealership before years ago. This time around I purchased a Mustang with the extended warranty and service contract. Not only did the finance and sales team lie about the specifics or the warranty, they also included the purchase price of the warranty into to total sale. Ford offers the extended warranty interests free. When encountering issues that was sold as being covered I am told by the service department on multiple occasions that the sales team do that all the time. Here’s my impression of Sunrise Ford: 1. Pushy and dishonest sales team. 2. Overpriced and uncompetitive financing. 3. Very friendly and helpful service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A dealership with its own restaurant inside!

By JK4 on 3/1/2019 at 11:03 PM. Helped by Andrew Banales.

I've taken my leased Ford to a number of different dealerships for service and this is by far the best one. They just renovated the whole service and waiting areas. The car service process was quick and there's a nice cafe inside with lots of food and drink options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mustang17 on 3/1/2019 at 10:12 PM. Helped by Joseph.

Overall it was a great experience from start to finish. The appointment was right on time and it took far less time to complete the work than estimated. Everyone I dealt with was very friendly, especially my adviser Joseph. It was my first time there and so he took the time to show me around the place and was a very nice guy. The dealership itself is very nicely remodeled and even has a cool little cafe if you wanna grab a bite to eat while you wait. Would definitely recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a good day

By Yoyoyo on 2/26/2019 at 1:55 AM. Helped by Chritian and Giovanni.

Pleasant experience. Only dealership I bought a second car from. Nice new dealership. The salesperson was enjoyable to work with. I was impressed that they remembered a lot about me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Claudia12 on 2/25/2019 at 9:52 PM. Helped by Jessica Lopez.

Came in for a recall service advisor was friendly and helpful. Got my car back with in hours. Great customer service will come back again

I would recommend this dealer.