Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept.

By Sunny Jim on 8/19/2019 at 3:35 PM. Helped by Jacob Bohren 1468.

I have only dealt with the service dept, no experience with sales or parts. I took my car in for routine service and as I was paying I noticed the wrong weight oil was used. Chevrolet released a new oil recommendation, I requested the new oil be used. I was just going to ask that they make a note for next time. Instead they offered to drain the oil and use the new oil. 30 minutes later all done. Everyone makes mistakes, it was nice to see them step up like that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with

By Tstepehns76 on 8/10/2019 at 3:56 PM.

The people at Sunset we very easy to work with and made buying a vehicle enjoyable. Lisa went abouve and beyond for me. Will buy here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PROMISED AUTO DETAIL

By Dee on 8/7/2019 at 9:00 PM.

JACOB MAYRHOFER IS IS VERY PROFFESSIONAL AND PLEASANT TO DO BUSINESS WITH. MY WIFE AND I BOUGHT A 2016 CHEVROLET SILVERADO 2500. IT IS AN EXCELLENT TRUCK. LOW MILES AND EXCELLENT WORKING CONDITION. THE TRUCK JUST CAME IN TO THE DEALERSHIP SO IT WAS VERY DIRTY BUT JACOB GAVE MY WIFE HIS PERSONAL CELL PHONE NUMBER AND STATED TO BRING THE VEHICLE IN TO THE SHOP AND THEY WOULD DO THE DETAIL NO PROBLEM. MY WIFE LOST HIS NUMBER BUT RECOVERED IT AND NOW WE ARE IN THE PROCESS OF SCHEDULING A DETAIL. WE ARE VERY HAPPY WITH JACOB'S FINE CUSTOMER SERVICE. THANK YOU JACOB. GARY SUDERMAN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valued!!!!

By Kurt Vilhelmsen on 8/5/2019 at 3:54 PM.

You asked for a few words, I did it in one. Christine represented your dealership excellently. But everyone behind the counter always does. Many thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy scheduling

By Suzi777 on 7/10/2019 at 3:03 AM.

The scheduling is pretty easy and I’ve always gotten my vehicle back the same day. Minor things happen, but they take care of it right away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Mcenroe, T1246 on 6/11/2019 at 9:15 PM.

Oil change, excellent service as usual and I’ve been coming here over 10 years . I really trust this dealership , never any pressure and everyone is so polite and nice . My next car will be from Sunset Chevrolet as well as this one I have now . Keep up the good work Sunset Chevrolet !!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made buying a new truck painless

By Pleakeb on 6/15/2019 at 4:47 PM.

Jacob at Sunset Chevy in Sumner was great to work with. He got me what a needed on my trade and a great price on a new Silverado.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Buyer Beware

By CherylE on 6/12/2019 at 12:24 AM.

I am very disappointed with Sunset Chevrolet and angry with myself for trusting them. What should have been an exciting experience has turned into a very sad one for me. When I look at my truck it is a constant reminder of how naive I was and how deceptive the dealership was. I want to be excited and happy with my purchase but I find myself awake in the middle of the night dwelling on what I should have done different, beating myself up over it and how I was just a big fat dollar sign to the dealership with “Sucker” written all over me, thinking they would have my best interest at heart and would treat me like they would their own family and friends is my mistake, I am embarrassed that I got “taken”. The truck I was looking for they didn’t have, I wanted a Colorado, WT extended cab with V-6, they said, no problem we can do a dealer trade and they told me the truck they found was black with some options added, it sounded perfect, they said they only add 7.5% for profit over dealer cost which seemed more than reasonable, what they didn’t tell me is what the dealer cost was or the correct MSRP for the vehicle, I had nothing to go on but their word since the truck was not on their lot. They then told me that the vehicle was still in transit from the factory and would take 1-2 weeks for arrival directly to them. After signing the paperwork and going home, I searched the VIN number and found my truck listed on Auburn Chevrolet’s website as a “Recent Arrival” and the ad price before rebates was $30,340.00 which was the MSRP, I was charged $32,937.00 before rebates, taxes, warranty, etc…., that’s $2,597.00 more than MSRP and well above dealer cost. When I contacted Amber, my salesperson to let her know that I found the truck online and it was in Auburn, she said, “Yes, Auburn ordered it, but it is still in transit and will be delivered directly to us”, after that I couldn’t get her or anyone else to explain to me why Auburn would list it as being in stock with a stock # if it wasn’t actually on their lot, when I went down to Auburn the next day, they said that the truck hadn’t even left the factory, I questioned why they would advertise it as being in stock if it was still at the factory and the conversation ended right then and he wouldn’t answer me, they changed the ad a few days later to say “in transit” and removed the stock # but I got a screen shot of the ad prior. I also have not had one person answer why they would charge me more for the truck than if I had just went to the Auburn dealership and bought it from them directly which would have been easier since I live only a few miles from the Auburn dealership and I would have gotten it sooner because it turns out they did take delivery of the truck after all according to Chevy customer service. There was no advantage for me to get it from Sunset Chevrolet, just a nearly $2600.00 disadvantage. I don’t understand the cover up except that maybe making a sale at any cost is more important than doing what’s right for the customer, now I am paying the price. So after filling out their 3 question survey and relaying my frustration and concerns to them and Chevy customer service, multiple times, I still have not heard back from anyone at Sunset, they have made no attempt to turn things around for me and make me feel like I didn’t make a huge mistake buying from them. The honest thing to have done if they couldn’t get the truck for me at the same price as Auburn had it listed for, would be to tell me that upfront, but it’s very hard to find sales people with integrity these days. Word of advice, before signing any papers, get the VIN# and google it, dealers must honor listed prices in their ads and advertising vehicles as being available when they haven’t taken delivery of them yet is bait and switch. Under most circumstances you should be able to get a new car/truck for the MSRP or less, if not, move on and save yourself the heartache I have experienced.

I would not recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Long Wait for Repair

By Patient in Puyallup on 5/28/2019 at 1:10 AM.

Took car in with Engine and Traction light on. Waited 3 days for a call, but I had to call to find out status. Service department was taking the engine apart, then waiting for the warranty company to come look at the dismantled engine. I called again for update since I hadn't heard. Now Sevice was waiting for a second warranty rep to come look to verify what should be done and what's covered. Finally car was repaired and I went to pick up. Car was filthy with bird poop all over. The loaner car I was given was filthy inside and out. I had to clean and vacuum for it to be presentable. After looking at the invoice I'll need to call and talk with the service manager about items listed that said I refused to have repaired. I did not refuse any work. Disappointed with my almost 5 week repair. Happy with how much the warranty covered of the $7,560 bill.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor service after the sale

By Gmc2015sierra on 3/31/2019 at 3:21 PM. Helped by Brain Smith sales person new car sale manger Jason Kinman used car sales manager Dan ... ?.

I recently bought a truck from the used car dealership. Service after the sale is why I would not recommend Sunset Chevrolet to anyone looking for a car/truck. In the deal we had things we wanted to be fixed on our truck that we were purchasing. We were told to take it to the service department at the new dealership...we did .... the truck pulled to the right and it had a shimmy at 30-50 mph . I Figured it was out of alignment and needed tires balanced. 3 of the 4 tires were bad after replacing the tires I was told truck was good ...it was not after several attempts to get them to fix the truck... I took the truck to Les Schwab and had the tires rebalanced and the truck aligned properly at the cost of $150. Most importantly when I was trying to get my truck fixed as per what was written into the deal. I dealt with the used car sales manager, the general sales manager of both dealerships and the service department. I was treated with disrespect and contempt for asking Sunset Chevrolet to do the right thing and to honor what they had committed to.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buy a car if you want a lifetime of problems .

By Sunset sucks on 3/14/2019 at 7:08 PM.

I bought a 2 yr old car that was supposedly the service managers trade in. This car has been nothing but coolant issue problems. Good thing I bought the extended warranty because I used it. Same problems even after the warranty was up though. The service techs don’t care if your problem ever gets fixed and will tell you everything is normal.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Bigchevy75 on 2/23/2019 at 4:48 PM. Helped by Nick.

Great experience . No hassle . Friendly people. Gave me the deal I wanted without feeling pressure. Nick was very good at his customer service . The sales manager was great as well and enjoyed working with the your finance department .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hassle free

By SD on 2/18/2019 at 12:35 AM. Helped by Chris Bonilla and Joe Webgert.

Joe W was very helpful. We appreciated his hassle free approach, that’s actually why we decided to purchase our truck from sunset. We had been in communication with Joe for several days. When we showed up he had everything ready for us. He didn’t waste our time like another dealership did. He was honest, friendly, and knowledgeable. We would recommend Joe and Sunset Chevy to anyone out there looking. Everyone we encountered at Sunset Chevy were great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm an idiot

By Autodummy on 2/10/2019 at 4:48 PM.

So I recently changed the oil in my daughters car. Later that day the engine light came on. I couldnt figure out why, so I took it to Sunset. From the appointment process to the turn in of the car...first class treatment. But when they discovered the problom... they displayed true professionalism. My oil cap wasnt on tight...I'm such an idiot...but they were awesom and didnt laugh at me for such a silly mistake and didnt charge me what I was expecting....bonus!!! Thanks Sunset...I will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sencor replaced

By Kortman1978 on 2/16/2019 at 7:56 PM.

I took it in at 8 and got it back at 10:30. Very happy that my car is fixed very happy will come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Center

By Barb E on 2/16/2019 at 7:45 PM.

I've been bringing my car to Sunset Chevrolet for several years now. I totally trust them when it comes to diagnosing and fixing any issues. Top notch customer service. Would highly recommend them to anyone, including my own mother.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By Ken on 2/16/2019 at 7:21 PM. Helped by Sky Sparling.

This my second truck I’ve bought through Sky Sparling AKA “Sky the truck guy”. Very knowledgeable and easy to work with. I would recommend him to anyone willing to listen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By ngrosch on 2/8/2019 at 7:28 PM. Helped by Jacob Bohren.

The service team down down at sunset is great. Jake at the front made everything seamless. Would recommend to anyone looking to get their car serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing. Simply amazing.

By BrandonFloyd on 1/27/2019 at 5:41 AM. Helped by Mason. In service department..

Hey. So everything you guys did for me and my car was simply amazing. I know it’s you guys job to do what you did the the customer service was beyond what I expected. I want to thank Mason. For helping me out. Thanks to you guys saved my car it was sitting for months because my transmission went out and I didn’t know what to do. Please give Mason a raise lol. I dealt with him directly and he went beyond I feel like. I appreciate him and everyone on the sunset Chevy team who worked on my vehicle. Amazing job. Amazing quality. Amazing team. Amazing everything. I appreciate all of you. Thank you so much. Definitely recommended from me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went Above and Beyond

By Lenacopley on 2/14/2019 at 8:26 PM. Helped by Scott Hummel.

I had a long list for my 2017 Camaro get fixed and oil change. We had an issue happened from the dealership side so I came in talked to my service advisor, Scott Hummel. Mr. Hummel apologied and went above and beyond to fix it, get all the original issues fixed and I’m completely satisfied with the whole experience. Thank you for being right with your customers. P.S. They all had fun pushing my car around in the snow.

I would recommend this dealer.