Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Cherokee 2013

By RSAUNCH on 8/19/2019 at 6:02 PM.

I scouted a '13 Jeep Cherokee online. I was directed to Joe Hill, who was very straightforward, personable, and easy to work with... I've worked with many dealerships in my time but this one was by far alot more honest from my experience. Definitely recommend doing business with Joe Hill and his people at Waterloo Sunset Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used vehicle purchase

By Hutch on 8/13/2019 at 12:30 PM.

The people at Sunset Ford made my buying experience great. The lifetime power train warranty is also worth the experience. I couldn’t be more pleased with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure

By 2019 Escape on 8/10/2019 at 6:34 PM.

Bill presented me with all the extra warranty offers in an honest, friendly, informative way, without talking down to me are arguing with me ( as has happened to me in past dealings with some non-Ford dealerships ), when I respectively declined his offers. He was a pleasure to work with, and even went out of his way to save me a trip to the DMV.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By HOF 2016 on 8/10/2019 at 1:24 AM.

Kyle was great to work with! Super friendly and worked extremely hard to get the deal that worked for me. I would recommend Sunset to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience!

By cschickedanz on 8/5/2019 at 2:48 PM.

Joe Hill, was great! Took his time and went over all the paper work in detail and I have never had someone go over the car in so much detail. It was so nice to know how things worked before you left the parking lot. Who wants to spend time reading the manual? When it came time for financing, the worst part, I found Bill to be pleasant and again went into detail of all the paper work. When ready, I will go back!! Thank you Joe and Bill

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

08/03/19 Joshua Evans

By Benny33 on 8/3/2019 at 5:58 PM.

This is the most pain-free vehicle purchase I've experienced. Joshua was totally professional and ensured the whole process went smoothly. We truly appreciate his patience and his overall behaviors. I would definitely purchase another vehicle from Joshua. Thanks - Ben & Cindy Heintz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Jameybridges on 8/2/2019 at 2:23 PM.

Incredible. Best car buying experience I have ever had. I have bought my last 2 cars from Sunset and I will continue in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The truck drove very nice, I'm real happy with my purchase.

By Arnie920 on 8/1/2019 at 9:26 PM.

The staff at Sunset Ford were all very helpful. We drove 200mi one way to make our purchase because of the service and the way we were treated. My next purchase will be from there also.Thank you for all your help with making this purchase a pleasurable one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By jmassey83 on 7/29/2019 at 6:53 PM.

I was in the market for a Superduty truck. I was referred to Sunset Ford by my relatives Mike and Kris Massey and to work with Joe Hill as they have purchased vehicles from him before and recently. I went to the lot and was just browsing around and met Joe and he was excellent from the start. There was no pressure and Joe made the buying experience pleasant. I am glad I was able to work with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By Jake on 7/29/2019 at 2:45 AM.

Julian was very nice, helpful and professional. He made sure all of my questions were answered. Highly recommend Julian if you are looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Experience Ever When Purchasing a Car

By lindandler58 on 7/15/2019 at 2:56 PM.

Joe Hill was a very experienced salesman and answered all our questions and concerns with complete and thorough answers. There were no hidden charges or suprises, everything was up front from the beginning. He actually went out of his way to make sure we got the best service and what I believe was a great deal! We'll be looking for another vehicle soon and without a doubt, Joe Hill will be our salesman! Thank you for a great experience and the satisfaction we always looked for when purchasing a vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy breasy!

By Hagar13 on 7/13/2019 at 10:37 AM.

Friendly... listened to what I wanted. Wasn't the "pushy" salesman type. Professional but laid back. Easy to talk to. I will definately be going back to see Kyle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Lee on 7/11/2019 at 1:44 AM.

I have been vary pleased with all points of contact. Simply put great people focused on their customers . I look forward to dealing with sunset again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Double Deal

By jjsr111 on 7/8/2019 at 1:49 PM.

We went in to trade in my wife's Enclave for a Ford SUV. Kyle was very helpful with the deal and helped us find exactly what she needed. I little older, but all the bangs and whistles she was looking for. I really appreciate a salesman that will sell you what you want, not what is the most expensive. I also saw a Honda Civic from the STL location, and Kyle brought it to Waterloo for me to see. Liked it so much I ended up trading my truck in for it and doing a double deal. I had a small hiccup with it after getting it home, but Kyle was great in troubleshooting it with me and even had it pulled into the shop real quick to check something...nothing more than a little too much air pressure in a tire. Side note...Bill, from financing, is great to work with too. He made taking my money an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for hard to find truck

By Ken on 7/7/2019 at 12:44 PM.

Joe Hill at Sunset Ford did an amazing job. He was very thorough and attentive. I would and will most definitely recommend him to family and friends!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Bonez on 7/5/2019 at 11:11 AM.

My salesman Joe was great to work with! The whole place is pretty great! Definitely recommend Sunset Ford! I’ll be back when it’s time for my wife to get a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customers

By OfficeJunkie on 6/29/2019 at 10:17 PM.

My husband and I recently visited Sunset Ford in our search for a mildly used vehicle. As soon as we parked, a salesperson, Joe, was waiting outside the front door of Sunset Ford to greet us. Joe was very warm and spunky (the perfect salesperson). Between jokes and jives, Joe asked us what we were looking for and began a search of ONLY used vehicles. Joe did not try to sell us a brand new car and was very respectful of our budget. After test driving a few cars, we left to explore other dealerships. By the end of the day, we realized Sunset Ford was the best fit for us. Not all dealerships have someone ready to greet you immediately and not every salesperson has the inventory to respect customer budgets. I highly recommend Sunset Ford and Joe. They provide the best customer care and they are not pushy. They truly want to help customers find a vehicle that works, not just sell cars to make a quota. Thank you Joe and Sunset Ford for all your help. We enjoyed our experience and love our car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience at Sunset Ford in Waterloo!

By satisfied customer on 6/29/2019 at 4:03 PM.

We had a great experience purchasing our 2019 Ford F150 at Sunset Ford in Waterloo! Our salesman Joe Hill gave us the time and information we needed to make our decision. No pressure and very transparent about the financials. When the purchase was completed, we left feeling satisfied that we bought the truck that we wanted at a fair price. No regrets. We would highly recommend Joe and Sunset Ford in Waterloo to our friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Buying a new car CAN be a pleasant experience.

By Lookin' for a new car on 6/28/2019 at 10:16 PM.

Sunset Ford is all about the customer. It was the best experience I have ever had when buying a car. I'm getting "up there" in years, and have bought many cars in that time. Come get your deal !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Upgraded our ford F150

By 8cboys on 6/29/2019 at 1:44 AM.

When we decided to upgrade our Ford F-150 we decided to check out Sunset Ford in Waterloo since our daughter had recently moved there, Julian Henson and Mark Springer made that happened even though it was raining like crazy all day Julian went out of his way to show us every truck we wanted to see by pulling it into the garage so we wasn’t in the rain explained all the features on each one and helped us in our decision without high pressure sales he also made sure everything was programmed for us before we left which was very nice since we have had a lot of these features on our old truck but never used them. Thanks Mark and Julian for helping us seal the deal on our 2019 Ford F-150 we love it!

I would recommend this dealer.