Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman Clint Erlinger

By lerlinger64 on 11/16/2018 at 4:54 PM.

We purchased a used vehicle from Sunset. Our salesman, Clint, was very helpful and informative. He answered our questions and was very polite. We have experienced poor salesmen at other dealerships that were very pushy. Clint allowed us the time to shop and test drive. We ended up buying a different vehicle than what we originally were seeking... and we are very happy with our purchase and our overall experience at Sunset. Thank you Clint and Sunset Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a awesome experience

By Chris2345 on 11/13/2018 at 1:08 AM.

Had a great first time buying a new car. Sunset Ford is a place I would recommend for there awesome customer service friendly environment. Ryan helped me build my car, very respectable guy who had a a lot of knowledge about what I was wanting. Had a awesome first experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and very fast

By bschaefer24 on 11/11/2018 at 12:12 AM.

Ryan was a great salesman who provided a lot of beneficial information during our purchase. It was the quickest purchase I've dealt with in a dealership. He took the time to show me everything about the new car and was patient with every question I had. Mike Rich was great on the financing. Great low rate and wasn't up sold on any unnecessary things. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and works hard to satisfy

By dfeldker on 11/9/2018 at 10:17 PM.

Joe and Mike did a great job finding me what I wanted. They worked with me and I felt I received a good deal. Good natured and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sunset Ford Waterloo Recommended Highly

By Lectrician on 11/5/2018 at 8:39 PM.

My wife Michelle and I recently purchased a new Escape, this is the 4th new vehicle I have purchased from Sunset since 2005, all were positive experiences. Joe Hill, Mike Rich, and Bill Rolufs were all pleasant to deal with, helpful and honest. Recommend this dealership highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Dave on 11/1/2018 at 5:09 PM.

Joe hill great salesman took care of us found me a truck the same day had it cleaned up gas filled up also show me how everything worked on the truck before leaving

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Recent purchase

By waterloo14 on 10/31/2018 at 5:50 PM.

We found a car on the internet that we were interested in. Sunset did a good job working with the other dealer and making sure the car was everything it was advertised to be. We also have a Ford truck that has had service at this dealer, Everyone was helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sunset

By RichardE on 10/30/2018 at 5:35 PM.

Very friendly easy to work with on making a deal. Known the dealership for years have never had a bad experience dealing with them on new or used vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

WOW Great SUV

By Bitchen Ride on 10/27/2018 at 1:01 PM.

I just took delivery of a 2018 Expedition Platinum Max from Sunset Ford in Waterloo Il.All I can say about the vehicle is WOW. I'm 82 years old and have bought many vehicles this is by far the best b uying experience I've ever had. Bruce Overbey

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Above & beyond

By Happy Escape owner on 10/24/2018 at 1:57 PM.

Waterloo's Sunset Ford went above and beyond to help us purchase our 2018 Ford Escape. Bob Hill is awesome. His knowledge, timeliness, patience & personal service was great. He researched Waterloo's and Lindbergh's inventory to find the options we wanted, and got it to Waterloo the same afternoon. The E85 option is great. He followed up with us, but did not nag at all. The discount for the close out of the model year tipped the scales in our decision. After we closed, Joe took the Time to Make Sure we understood all the gadgets and even programmed our Bluetooth/phone options. The dealership was very efficient with our time. I know we will have great service in the future if ever we'd need any. I recommend their Waterloo location to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sunset Saves the Day!

By Fordgal,Jamie67 on 10/23/2018 at 12:42 AM.

We unexpectedly had to purchase a car in a short amount of time. Mr. Joe Hill worked deligently to find us something and he came through for us! He made a very stressful situation easier. Sunset Ford offered numerous incentives, which also influenced our decision. Thank you for your excellent service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Great experience

By Mark0572 on 10/21/2018 at 3:04 PM.

My wife and I found a used vehicle at this dealership and Joe Hill was very friendly, knowledgeable, and great to work with through the sales process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great trade offer, even better deal on new 2018 F150

By Ohtxcouple on 10/20/2018 at 2:28 AM.

Joe and Mike really took thier time to find what we wanted. And didn't try and steer us to something we didn't want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience at Sunset Ford

By Jeff G. on 10/18/2018 at 7:10 PM.

Ryan is very knowledgeable in the options and capability of the Ford truck line at Sunset Ford in Waterloo IL. He was polite, respectful, or considerate to our questions while there including the test drive we took too. He allowed us to look at many different trucks even while it was raining that day. This will be our 5th vehicle we will have bought from Sunset and once our new truck is delivered, I am sure we will have a good buying experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Dealer ratings

By Me on 10/13/2018 at 4:23 PM.

Great service, gave us a good deal on trade in. Straight forward service. I would recommend Joe. Contact him for a deal. He'll help you out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealer and sales team!

By JeffsF350 on 10/11/2018 at 4:43 PM.

We worked with Kyle Brewer and Mike Rich. Both were excellent and made the deal very easy. We traveled quite a distance to buy the truck we wanted, and they worked to get us the deal we needed and also to get us on our way as quickly as possible. They did an awesome job, and I would recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Buying Experience at Sunset Ford in Waterloo

By Doug G on 10/10/2018 at 5:35 PM.

I have been a fan of Sunset Ford in Waterloo for over 6 years since we bought our 2012 Focus there. We recently bought a 2015 F150 and, once again, the experience was great. Our salesman, Joe Hill, took great care of us. He even drove to the Gravois location to pick up the truck we wanted and very quickly brought it to Waterloo so it was convenient for us. He worked with Mike Rich to get the deal where we needed it to be. It was a good deal. They have a direct relationship with our credit union and were able to secure the best rate offered through the credit union without having to call them or go to the credit union. Bill Rolufs, the Finance Manager, took care of it all for us. Very simple, very smooth transaction. Brad Middendorf in the service department has been taking great care of us as well. All of our service for our Focus and Fusion has been through the service department there. Thanks Sunset!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Customer Service

By JohnW on 10/3/2018 at 12:40 PM.

We recently purchased our first Ford with Kyle Brewer at Sunset Ford in Waterloo. He provided us exceptional customer service and would recommend anyone searching for a car to come see him! Could not have had a better car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient and Best prices HANDS DOWN

By malibu06 on 10/3/2018 at 2:34 AM.

We had an unexpected car accident and our vehicle was totaled. We had 3 days to find a car that fit our needs for our large family. Ford expeditions are hard to come by (especially with 2nd row captain seats) But we found one that had everything we were looking for and more. It was the color we wanted, low miles, one owner, fully loaded, and came with a LIFETIME WARRANTY oh and 1st oil change FREE and every 5th oil change is FREE too. We will totally use SUNSET FORD again. And I have to give a shout out to the SUNSET FORD in Sunset Hills for being so generous to transfer the vehicle to the other location to make it easier for paperwork and such to be done! Great Experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice friendly sales man

By Sampson on 10/2/2018 at 1:51 AM.

Salesman was friendly and pleasant to work with . He took the time to explain everything to us . He was knowledgeable about everything we asked about .

I would recommend this dealer.