Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By Michael Lewis on 10/10/2017 at 5:06 PM. Helped by Ken Janes.

Sunset Honda Ken Janes I contacted Ken about a year ago ( 2016), about purchasing a towable Honda CRV to use with our motor home. My wife and I visited Sunset Honda and met Ken and discussed purchasing a pre owned 2014 or 2015 Honda CRV. We decided not to purchase a vehicle at that time, and decided to wait a year until we sold some real-estate. Ken kept our information, and contacted me (1 year later) about a 2015 CRV that he had in stock. As we had just closed on the real-estate transaction we were ready to buy a vehicle. We met with Ken at Sunset Honda, test drove the vehicle, and decided to purchase the 2015 CRV they had in stock. Ken put all of the paper work together in about 2hrs. We took delivery of the vehicle the next week. Ken Janes is well organized, personable and professional , he made the purchase smooth and seamless. We would highly recommend Sunset Honda. And Ken Janes in particular. Ken - Thanks keeping us in mind and for the great purchase experience . Mike & Nora Lewis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love these guys

By Bkoyak on 7/16/2017 at 5:53 PM. Helped by Ken Janes.

Just got two more cars from these guys. Always a pleasure to do business with. They offered fair market trade value for our previous vehicles and when it came to price options they came to the table with at fair market trade value, no need to haggle. I worked with Ken Janes he is a great guy and worked really hard for us. We have three car seats we have to fit and Ken got all of the cabin measurements for the Hondas and figured out which were the widest. Super nice guy, great to work with. I have also worked with David Idell who is also a great guy and super helpful. You can't go wrong with Sunset Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keep going back to Sunset Honda!

By HondaCivic2017 on 6/13/2017 at 5:53 AM. Helped by Travis.

This was the second car I had purchased (and the third car my family had purchased) from Sunset Honda. I currently live in San Francisco, but drove down to San Luis Obispo (about four hours each way) in order to purchase my car as I didn't want to go anywhere else other than Sunset Honda. My salesperson, Travis, was super helpful and to-the-point, making purchasing a new car super enjoyable and stress free. My family will continue to use Sunset Honda moving forward. Thanks, Travis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Jan Gle on 5/23/2017 at 1:24 AM. Helped by Ken James.

We purchased a 2017 Honda Civic Sport. Ken James was the salesperson. He is professional and knowledgeable. Great experience with Sunset Honda, San Luis Obispo. Thanks Ken.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpfull, Friendly

By HillView on 4/30/2017 at 3:10 PM. Helped by Ken Janes, Mercedes Ramirez.

We purchased a 2017 Honda Civic and stayed beyond the dealer's operating hours. Ken, Mercedes and the others at Sunset Honda ensured our financial concerns were met.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Janes at Sunset Honda ~ Best Car Buying Experience!

By #igotanewcar on 4/10/2017 at 4:51 PM. Helped by Ken Janes, Chris.

My husband and I had a very positive experience at Sunset Honda in San Luis Obispo this past Saturday. We saw a 2016 truck (with 62 miles on it!) on line and inquired about it. Ken Janes got right back to us and answered all the questions we had. We went in to check out the truck and were sold. Ken spent a lot of time with us. He is a real genuine and good guy, as well as a complete professional. No high pressure. Very comfortable. He'll go the extra mile for you to get you the best deal possible. I'm in my sixties, and this was my first brand new car/truck ever. The last time I bought a car was twenty years ago. Ken patiently walked me through the process of buying our new truck. He's your go-to guy at Sunset Honda. You can trust and rely on him. And the other staff are great too. Chris was great. Five stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Ken Janes at Sunset Honda

By New Hatchback owner on 1/31/2017 at 9:21 PM. Helped by Ken and Chris.

I bought my new Honda Civic Hatchback from Ken Janes at Sunset Honda and recommend him highly. He is very knowledgeable and yet low-key. I felt no pressure to 'make the deal'. Besides, he's a really nice guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best!

By pilotbear on 8/7/2016 at 1:33 AM. Helped by Bob, Hanc, Jeff, Chris, George.

As usual, these guys just exceed my expectations. After a pretty horrific experience trying to negotiate on a 2016 Accord Touring with a dealership in Southern California, Chris and George came to our rescue. (Note: I NEVER wanted to buy or lease a car from anyone other than Sunset, but the deal we found down south was too good to be true...as it always is...so we had to see if we could make it work. Needless to say, we were jacked around and lied to by the other dealership and were fortunately able to cancel the deal.) My husband told Chris and George everything we went through, and within 24 hours, Chris was able to dealer trade for a beautiful 2016 Accord Touring in White Orchid Pearl. Bob, Jeff and Hanc took great care of us with all of the paperwork. We were in and out of the dealership in under 2 hours with an incredible deal and the exact car we wanted. If you want a truly amazing car-buying (or leasing) experience, go to Sunset Honda. No lies, no gimmicks...just honest people who care about their customers and the service they provide. We love you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By koffiman on 4/15/2016 at 11:12 PM. Helped by Mercedes.

I went on Sunset Honda web site looking for a certain used car , alas i found just what I was looking for a Nissan 350Z, price was right, all seemed to line up. I filled out the credit app. got pre approved , set an appointment with Mercedes , needed to change my appointment to an earlier time, not a problem. I was in and out of the entire deal and driving off in my new car in less than 2 hours. Amazing !!! Mercedes was a dream to work with . I highly recommend this dealership to anyone in the market for a new or used vehicle! Thank You Mercedes, Mark & Art

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free and great customer service!!

By Heather hazelton on 4/15/2016 at 4:28 AM. Helped by BOB NASTE and John Harris.

SUNSET HONDA deserves such a great rating due to there great customer service and stress-free car buying experience it was so easy they gave me exactly what I was looking for, I couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Professional and easy to work with.

By Paso Stan on 4/10/2016 at 7:30 PM. Helped by Gil Stiles.

Our salesman, Gil Stiles, and all of the other employees with whom we interacted were very professional and made the entire process a pleasant one. They did not have the exact model/color I wanted in stock, but quickly sourced one at another dealership. The business manager was very clear and efficient in presenting the lease documents. I have purchased numerous vehicles over the past 40 years, including 3 Hondas, and overall I would rate this as my easiest/best car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service at it's finest

By Tklappa on 3/30/2016 at 6:59 AM. Helped by Mercedes Ramirez.

Was completely satisfied with my experience. Went in expecting the worst but hoping for the best. There was absolutely no sale pressure. Was completely at ease the entire process. Long story short we left with a new car. Paperwork was done in a orderly fashion. Mercedes was a complete sweetheart and to her I am extremely greatful. I absolutely love love love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Financed our lease vehicle

By evington7 on 3/27/2016 at 10:10 PM. Helped by Mercedes Ramirez.

We got an email from Sunset Honda that there were low interest loan options available. We were leasing a 2014 CRV from Honda. Our plan was to purchase it as soon as possible. Well we made an appointment with Mercedes Ramirez at Sunset Honda. After filling out some initial paper work, she totally went to bat for us in a nano second. Within an hour she had us ok'd with a refinance loan with local Federal Credit union Sesloc. Great low interest rate. Now instead of renting we are purchasing. Mercedes was totally incredible. This was by far so easy of an experience. Totally excited. Large amount of thanks going to the incredible Mercedes!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Beware of the Sunset's Dark Side

By Consum.R on 2/28/2016 at 11:00 PM. Helped by Chris Baughman.

Sunset is sometimes defined as the daily disappearance of the sun below the horizon. I now define it as the sudden and unexpected disappearance of $7526.44 from my wallet. I bought a 2013 CRV from Sunset Honda in San Luis Obispo on 12/18/15 for $19,788.00. It had 28,378 miles on it. I soon realized I did not feel safe in it because of its large pillars and blindspots. I did research on-line and found that the CRV's blindspots have been an issue for others. One reviewer discussed the pointy D pillars which significantly reduce rear visibility. Another wrote that visibility may not be good for some people because of the panel between the side and back windows. Another said the CRV has limited visibility due to the rear window design. Yet another compared the CRV to the RAV 4 and concluded the CRV's rearward visibility is compromised by its narrow rear window. On 12/31/15, thirteen days after I bought the used CRV, I called Chris Baughman, Sunset Honda owner. He told me there was nothing he could do about my concern about the safety issues of the CRV. I drove the car for an additional 4 days and on 1/4/16 I e-mailed Mr. Baughman and the two salesman who sold me the car. I again expressed my concern about safety. None of them responded. I continued to drive the car only when absolutely necessary. I called the salesman and he suggested I come in to look at other cars. I made an appointment and I looked at other Hondas while Robert Naste, Pre-Owned Vehicle Manager, looked my CRV over. A few days later one of the salesmen let me know that Mr. Nasty would do one of the following: (1) Let me return the used car I had owned for twenty-five days and they would give me $14,000 for the car I just paid $19,788 for. This did not include $1789.44 for sales tax, fees, etc. (2) I could buy a new Civic and pay $10,000 in addition to the $21,577.44 I paid for the used CRV I just bought. I remain shocked that Sunset Honda would pay me less than I paid for the used car twenty-five days before. I would have expected something like that had the CRV been new. I felt that paying over $30,000 for a new Civic was also absurd. I made the tough decision to go to another auto dealer and trade in the CRV and buy a new car with an excellent safety record, as well as excellent visability. This meant losing $7526.44. And to make my Sunset Honda experience even more repulsive, I had to go in and sign a refund request at the dealership on January 14, 2016 for a refund of $1784.00 I paid for an extended warranty. Hanc Meas, Finance Manager, promised I would have my refund within 30 days. When I called on 2/22/16 and the Sunset employee I spoke to found the check request, she said no check had been written because the request was marked hold. While it is obvious Sunset Honda will continue to do anything to keep sales and profits up, if my review helps even one consumer avoid going through what I went through at Sunset Honda, I am glad I took the time to write about my experience. God Bless America and our freedom of speech.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Honda Purchase

By Amoresmia on 2/11/2016 at 3:56 AM. Helped by Sarena.

Low pressure sales, it's different than having someone all over you. Helpful and ended up suggesting a lease option which seems like a good choice for us. Happy with our purchase and would go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, fast, and fair service

By NewHondaCivicTouring2016 on 1/22/2016 at 4:54 PM. Helped by Steven Moore.

From the moment we arrived, Steve treated us people rather than a profit for himself, we never felt pressured. He was there to guide our decisions based on our requirements, but did not rush us through anything. He was extremely knowledgeable in the models we were interested in, and really helped us understand the differences and what might be the best choice for us. We did not buy on the first visit and upon leaving, the "typical" salesman never came out, they were just happy to have provided us with everything that we needed. We came back the next day and purchased our new Civic. Overall it was a great buying experience, and would definitely recommend anybody considering buy a new or used car to stop by Sunset Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By profetacinque on 1/1/2016 at 3:54 AM. Helped by Mercedes Ramirez.

I've never bought a car from a dealership before and, to be honest, I was very hesitant to even try. I've heard all sorts of horror stories but I needed a new vehicle and made myself an appointment with Mercedes Ramirez to inquire about a Civic I saw online. Right from the beginning she was incredibly nice (and not that "fake salesperson nice" we all come to expect from salespeople) then answered every single question I had clearly and politely. I asked a lot of them, I swear. The entire experience was wonderful. Not once did I feel any sort of pressure or that I was being lead on in any decision I was making. It was great, I ended up buying the Civic that night and I am so glad I did. I love my new car! I wholeheartedly recommend Sunset Honda. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Efficient dealership

By Rob and Jill on 11/17/2015 at 9:30 PM. Helped by Sarena West.

Sunset Honda was a happy experience. When my wife and I visited Sunset Honda we met Sarena West who took us for a test drive in the Honda CRV. She was very knowledgeable about the Honda range of vehicles and showed us all the features of the vehicle. Over the next two months she kept in friendly and efficient contact with us as we waited for the 2016 CRV to arrive. Sarena was very professional and answered any questions or queries that we had. When the 2016 CRV was available Sarena quickly found one for us and we bought the CRV from Sunset Honda through the Costco program. Sarena West did a fantastic job and we appreciate her dedication and commitment to her customers. Thank you Sarena.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By DrCheese on 11/16/2015 at 11:02 PM. Helped by Hanc Meas, Brian Harkenrider.

The guys at this dealership were extra helpful to ensure I drove away in the car that I wanted. Highly recommended dealership. Hanc Meas and Brian Harkenrider should be singled out for exemplary service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five star sales & service!

By Happy Customer on 11/3/2015 at 6:58 AM. Helped by Serena West.

Serena West assisted me in the purchase of my new accord coupe. I am proud to say I am a retuning customer because I know I can trust everyone at Sunset Honda to take care of me. When I come back for service they treat me just as if I was walking in the door to buy a new car again. They are knowledgeable and there to help. I know I'm getting the best prices without question. Serena is very experienced and was able to answer all my questions for me when buying my car. We ran my credit on my 30 min lunch from work and my papers were ready to sign when I got off.

I would recommend this dealer.