Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding

By S. Eissler on 11/6/2017 at 3:39 PM.

I just want to say that Hollie McElroy, the Lease Specialist, that I have now leased two vehicles through is an outstanding sales person. She took as much time as I needed to go over everything with me when I leased my 2018 GMC Terrain recently. I thought I would never lease a vehicle until I leased my first vehicle with Hollie 20 months ago. Hollie even took an extra hour and a half two days after my purchase to go over all the options/buttons in the vehicle. I will always go back to Suntrup and ask for Hollie to help me anytime I lease any new GM vehicle in the future. Overall, my experience with Suntrup Buick-GMC was awesome. Everyone in the dealership is very friendly and willing to help in any way they can. THANKS SUNTRUP!!!! You have one happy customer who absolutely loves her new GMC Terrain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buick GMC Dealership in St. Louis!

By LauraB on 10/29/2017 at 3:22 PM. Helped by Don Koch.

Service Department - Don Koch wants every customer to leave completely satisfied! I trust the service department 100% - they recommend services needed to keep your vehicle in perfect running condition! Don Koch introduced me to Crystal & Doug for a car lease - amazing experience! Crystal & Doug will treat you like royalty- they don’t waste your time and stay within your budget guidelines. They definitely provide Five Star Customer Service! Crystal & Doug go to great lengths to give you the best deal - I would highly recommend purchasing a car from Suntrup Buick GMC (I worked for a Buick GMC area Dealership for several years and never received as good of rates/vehicle pricing that Suntrup provided)! The finance department was very knowledgeable as well! Thank you Crystal & Doug for such a fabulous experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Buick Encore

By Encore on 10/24/2017 at 6:17 PM.

Salesmen were cordial and to the point. We had an internet price and there was no pushing to buy. We had no trade-in and were speedily given the price that we ultimately paid.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and hassle free

By Kelsey2017 on 10/16/2017 at 10:39 PM.

This was the easiest car buying experience I have ever had! No hassle and everyone was very friendly and helpful. Ryan was fantastic and answered all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By JAA on 10/7/2017 at 7:22 PM.

Eric, the Internet Manager, was fantastic to work with. Everything was fair and reasonable and I enjoyed the experience. Because of Eric's service, I'll be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional experience from beginning to end.

By John in Ballwin on 9/4/2017 at 2:18 PM. Helped by Larry Louis.

A week ago I bought a loaded CPO Chevy Cruze from Suntrup, & I couldn't be happier. The price was already excellent when I found my ideal car online, but it was still beyond my budget. I exchanged a few polite, friendly emails with Eric Trigg & wasn't at all surprised that they couldn't meet my budget as the car was already deeply discounted. Two weeks later this car came up again in my searches. On a whim, I emailed Eric to remember me if for some reason the price dropped to X amount. And to my utter amazement, they just took the deal! No haggling, No manipulation. Just "come in & get your new car." I fully expected some "dealer trickery" when I arrived at the dealership. But there were no such tactics. The deal was the deal, & there were no additional charges or other shenanigans. I also expected to be treated poorly considering the low price I paid, But, no. I was treated like I bought an expensive luxury car. Everyone was friendly, professional, & attentive. Eric was even happy to install the temporary plates in the pouring rain! Sometimes you get lucky. I got the exact car I wanted at the exact price I wanted to pay & the experience from beginning to end was nothing short of stellar. My sincere thanks to Suntrup & Eric & the rest of the team for making this the absolutely best car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By km160598 on 9/1/2017 at 3:29 PM.

Joe and Crystal were nothing short of amazing. Took care of every need we had and even some we didn't even know we had. Turned the car buying experience into a smooth and easy process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 Buick Encore Lease

By ed on 8/21/2017 at 3:54 PM.

Everything was done correctly, efficiently and perfectly. Would recommend this dealership to anyone interested in a Buick or GMC product. Sales lady, Hollie McElroy was terrific and knew everything about our car and helped us to learn all the wonderful digital benefits. Great Experience. Ed Musen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Easy to Work With

By Adam Sullivan on 8/18/2017 at 11:38 AM.

Eric Trigg was very friendly, straightforward, and easy to work with. He answered all the questions we had and made the car buying process simple. Stacey Warren-Carter was very outgoing and very informative as well. Would highly recommend working with them for your car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jrodbrock on 8/16/2017 at 5:25 PM.

Everything went super smooth and we got a great deal! Wayne Burns was awesome to deal with!! Very friendly and knowledgeable! Would highly recommend suntrup!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By Fernando Zavala on 8/2/2017 at 2:12 AM.

I purchased a 2009 Volkswagen Tiguan July 29, 2017. Eric Trigg made the entire experience easy and quick. He is in an elite class when it comes to customer service. Thanks Eric.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By Chevyguy on 8/2/2017 at 12:56 AM. Helped by Larry Lewis(Financing).

Dealt with many other dealerships while searching for a Chevy Silverado. After no luck at these other dealerships I finally decided to go back and see Wayne Burns making this the second vehicle our family has purchased through him. Wayne is one of the friendliest salesmen I have ever met. Finding a salesman that did not try to take advantage over me at such a young age was hard to find .Wayne helped me get through what can be a very difficult process of buying my first vehicle. I couldn't be happier with how my experience at Suntrup went. Everyone was very friendly and I would recommend giving them a visit if you are looking to buy a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Holly/Enclave

By enclaveguy on 7/31/2017 at 5:37 PM.

Holly McElroy was our sales person -- we asked for her after buying a car thru her last year. She once again was very helpful and patient thru the process. When we picked the car up, she walked thru the various navigation feature and the differences from the 2011 Enclave we traded in. Our new car buying and service experiences at Suntrup have always been first rate.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor expanations, and nothing but an empty apology

By rfenton on 7/28/2017 at 7:46 PM.

My wife and I got a car to lease from this location. We were made to believe our first payment was due a month later. We get a call saying it is late, and we owe another lease payment. When I call; I talked to Stacy (who was actually helpful, but she is the only one), and she explained what happened. We were misinformed by the dealer Vivek, and David (the finance office with whom we spoke). Vivek led us to believe our first payment wouldn't be due for a month, and David didn't tell us anything about our deal. I got a call from the manager, but it was an empty apology. I didn't get any sense that he genuinely cared. The apology also doesn't change the fact we owe money for something that wasn't our mistake, and that the management didn't sound like they cared at all. I will not ever deal with this company, or it's affiliates again. I will tell anyone I know to do the same. Poor explanations and shady dealings were the reason we stopped going to our last dealership, and this dealership let us fall through the cracks just like the last. Thank you for renewing our lack of faith in car dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Hanncait on 7/26/2017 at 10:40 PM.

Doug was very easy to work with and was very knowledgeable on all inventory. He got me into a new car that i love.Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Nieasha martin on 7/21/2017 at 10:28 PM.

Very very friendly staff. I began the buying process online and was immediately contacted the next business day with information. When I came into the dealership I had the best first time buyer experience with Eric and Stacey. I know she specifically worked very hard on getting my approval.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I would come back

By Lauren N Mueller on 7/19/2017 at 9:36 PM.

Super helpful. Worked with my budget. Very knowledgeable about their inventory. I'm definitely going to recommend this to my friends and family. Worked to get everything fixed when I asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Super HAPPY!

By Charlotte Dougherty on 7/19/2017 at 2:45 PM.

We went in knowing what we wanted but still were nervous about the "hard sell" you expect when shopping for a car. What happened was just the opposite. We were able to take our time and ask questions. It was comfortable and exciting from start to finish. We worked with Eric and then Stacey and they couldn't have been friendlier or more helpful. I highly recommend Suntrup Buick GMC. Buying a new vehicle should be an exciting day and for us - it was a day I will always remember.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience!

By Lisa C on 7/18/2017 at 1:37 AM.

Ryan Hove my sales person was very knowledgeable and worked hard to put me into the vehicle I wanted and didn't oversell me on something I didn't need. He was very professional and helped with setting everything up on my vehicle. The whole process was easy and I am very happy with my purchase. The finance manager also was able to get me a great interest rate and was professional as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Chenellh on 7/11/2017 at 1:42 AM. Helped by Larry Lewis.

My sales guy Ryan Hove was very helpful and knowledge about the vehicle and made sure I got what I wanted. Larry Lewis my finance guy was also very helpful in getting the deal closed. Thanks guys for all your help.

I would recommend this dealer.