Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

4.3  

4   Friendliness
5   Overall Experience
4   Price

Seamless transaction with a great sales rep!!

By rokurt on 8/22/2019 at 7:59 PM.

Kelly Plant was a pleasure to work with and made our purchase/trade a seamless experience. She is an asset to Kia Suntrup👍🏻👍🏻 BJ was very knowledgeable and handled all our paperwork quite efficiently 👍🏻👌🏼

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price

Good, not exceptional experience

By Soul2 on 8/21/2019 at 11:49 AM.

Our salesperson, Katy, was friendly and refreshingly different. However, typical car dealership. Advertised prices don't apply if you intend to pay cash. I can't believe you are charged more for paying cash than if you finance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service as always.

By LoriRoxSocks on 8/19/2019 at 6:00 PM. Helped by Uhh Veronica duh..

Veronica does an amazing job. She is very friendly and takes care of her customers. When I come in she is the first gal I talk to and to greet me. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Katy was AWESOME!!!!!

By cjmcmiller on 8/18/2019 at 11:28 PM.

I was at the dealership from 2:30-8ish. Katy made my wait tolerablrle. Katy was very friendly and explained everything from start to finish. Can't say enough how I enjoyed Katy customer service!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman -Moe Saad

By Malibu guy 123! on 8/18/2019 at 2:57 PM.

Moe was a pleasure to work with. !!! GREAT customer service skills. Easy to talk to during the buying process. He made our decision buying our 17 year old son an easy one. I would definitely refer my family and friends to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy breezy

By Pquinn on 8/18/2019 at 4:21 PM.

Jonathan made the process quick and easy. He was a good listener and he made sure I got everything I wanted in my new car. I had a great buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Oil Change x2

By Jason73 on 8/18/2019 at 4:12 PM. Helped by Clay Mayberry.

My wife and I had both of our Kia Souls serviced (first time oil changes) as per our extended warranty agreement. Everything went super smooth and super quick. Clay was great, as was the whole crew. Communication was a big priority for them, so we never felt left in the dark. We dig that. It was a good freshman experience for us, top to bottom.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect buying experience with Cory

By happycustomer on 8/17/2019 at 7:33 PM.

Cory provided me with the perfect SUV buying experience, I am most thankful for his expertise, patience, and knowledge. I would recommend him to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By TMF8400 on 8/18/2019 at 3:00 AM. Helped by Mindy.

My service advisor was Mindy and she did a great job communicating with me. Very friendly and helpful, plus, informative! Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXTRAORDINARY SERVICE! Honest and Sincere, w/ NO PRESSURE

By SarahSTL on 8/15/2019 at 1:36 PM.

Moe was AMAZING. Simply amazing. He helped me from minute one when I didn't even know what type of car I wanted. I told him I wanted safety, great gas millage, and that was it! He took the time to talk, not pressure, just chat and figure out my style of driving. Moe then recommended the 2020 Kia Soul and I instantly fell in love. To be honest, I had never considered the Soul, and I would not have found my DREAM CAR without his guidance. Even when I left without buying the car, he was so pleasant and did not make me feel bad for needing more time to decide. Fast forward to yesterday, I came back and signed the papers! He went OVER and BEYOND what any car salesman is required to do, all with no pressure, just honest and friendly assistance. My biggest concern was buying a car as a woman, (I had been to another dealership and was pressured and treated like I was dumb and vulnerable), Moe did not do any of that! I would recommend Moe to anyone, because no matter who you are, he will treat you with respect. He truly has a passion for helping people find the best car that suites their needs, with none of the stereotypical pressure you expect from a car salesman! THANK YOU MOE!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome sales people:Jon and Brandon

By Darlyn on 7/31/2019 at 12:02 AM.

The sales manager and the sales guys have over the top service to a senior citizen who doesn't have much money. I needed help with a problem that I didn't think anyone could fix. THEY FIXED IT AND MY GRATITUDE IS NOT EVEN SUFFICIENT FOR THE HELP THEY WERE TO ME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent selection, Incredible staff!!!!

By cphares1997 on 8/14/2019 at 1:59 AM.

My experience with this dealership is better than any other dealership I have ever been too. Kelly has helped both myself and my fiance on more than one occasion and not only helped us find what we need but help us get even more of what we wanted!! She was incredibly friendly and I never felt pressured to move towards purchasing something I wouldn't want or couldn't afford. She was very patient, understanding and all around the most pleasant salesperson I have ever had the pleasure to work with. I would absolutely recommend dealing with her to anybody looking to buy a new or used car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience for an inexperienced buyer

By MelS on 8/13/2019 at 11:30 PM.

It's been more than 8 years since I purchased my first car and they have changed so much since then. Kelly was great in making sure she explained the different trims and packages and helping me to find the perfect vehicle to fit my wants and needs. She also took the time after purchase to walk me through the different features of the vehicle and make sure I was able to set up my phone and andriod auto integration before I drove off the lot. I also appreciated how Kelly didn't pressure me to make a decision before I was ready. Overall I had a great experience and enjoyed working with Kelly to purchase my new vehicle.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Unbelievable

By Hyperlynn on 8/13/2019 at 11:24 PM.

Brandon was very attentive and encouraging during the purchase of the Sportage. he was part of a miracle and did not even know it. Jonathan was also a valuable asset. He is a bit quiet but persistent. These two young men made this older lady very very happy. I will say that Brandon treated me as though I were a young beautiful woman. Well, as if. LOL. Young men are not always so gracious but BRANDON will always have a special place in my heart.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my first new car at age 60!!

By CindyB on 8/13/2019 at 1:45 PM.

I was nervous about the process. My salesperson was Moe Saad. He was amazing and patient! The whole process was made so easy. I would highly recommend Suntrup to anyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Kia Stinger...the best deal going!

By WeMo82 on 8/13/2019 at 10:45 AM.

Very professional staff. Kelly answer all my questions. I got a great deal on my trade in. If you go to Suntrup Kia you will be satisfied and happy you brought a vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By G-MA on 8/13/2019 at 1:03 AM. Helped by Jarrod Rucks, Loans.

Kelly was especially helpful and knowledgeable in helping me narrow my search for a car. She was a joy to work with throughout the time.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very Helpful!

By joshsauer on 8/13/2019 at 2:40 AM.

I had a great experience working with Katy! She was helpful, kind, and an easy salesperson to talk with. Of all the dealers I went to I definitely felt the most comfortable here at Suntrup Kia. Thanks for a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and amazing

By geo44will on 8/9/2019 at 9:05 PM.

In short being in coorespondence with katy Cumberland via email and telephone conversation. Katy was able to answer all my questions and was extremely helpful in getting the year, make model and color that i requested. In a short time she's been with suntrup she's knowledgeable and friendly in conversation. Always eager to answer questions and help with any questions or concerns i had. If i had to grade a-f. Well, A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience in STL!! Thanks Jennifer Vawter!

By P. Norman on 8/8/2019 at 3:18 PM.

We had an AMAZING experience purchasing a vehicle at Suntrup Kia South! Jennifer Vawter was wonderful to work with and she knows A LOT about the cars and explained everything well. After working with her and the Finance Mgr, we feel we got great value from the car we purchased! We also have our eyes on another vehicle in the future and will definitely go back to see Jennifer. Best car buying experience in STL!!

I would recommend this dealer.