Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By katelynfuller7 on 11/2/2017 at 4:26 PM.

It was my first time buying a car myself. Everyone was super nice and helpful! They explained everything well and helped me in every way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonata

By myles.west95 on 10/27/2017 at 4:21 PM. Helped by Micah.

This was the first car that I have bought and everyone made the process as painless as possible. Everyone was professional and always knew the answer the something if I had questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Sante Fe Sport

By amyldavis61 on 10/26/2017 at 4:43 PM. Helped by John and Marsha.

John and Marsha have been excellent to work with. They are currently trying to get the issues with the vehicle resolved and have called to follow up. The radio has been frustrating due to the fact that I live out of town and had to take a day off from work. Customer service has been very friendy and are trying to be accommodating.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Okay, not a great experience I was hoping for

By Jerrica on 10/10/2017 at 4:18 PM. Helped by My salesperson , The GM , and The bank paperwork guy.

I have been researching and looking for a new vehicle for about three years. I finally decided on a Tucson (very good vehicle) I also wanted to stay local, but my husband wanted to go out of state to get better deal. (Should have listened to him). This is my opinion........... The Good: They found exactly what I wanted and would put on the additional item (remote start) I wanted on it. My salesman was calling shortly after I left saying they found the car I wanted. Went in to talk to him on Monday, got a little upset with the way everything was presented and told him not to worry about it. Thanks for looking. Should have stopped and went somewhere else at that point but again wanted to stay local and he is young. Then.... The BAD: My salesperson wasn't there the day I had to talk to the GM and tell him I wanted the car... He lied about monthly payment amount said $337.33, when I got there to sign everything (by changing my plans because the truck was late getting the vehicle there because they had to truck it in (thank you for that), but not my fault, and they really want everything done that day because it was the end of the month) instead it was $339.47, was supposed to be 72 payments (the GM said 72 and I asked him about it twice, he said yes 72 months TWICE) it had changed to 84 months when I was given the paperwork to sign (The bank paperwork guy called the GM on this and he basically called me a liar), was supposed to have included 5 years maintenance and only had 2 years (The bank paperwork guy fixed that for me (Thank you). No detail/car wash was done, (they had already gone home for the day) had to wait a little over a week, bring it back (brought it at 11 am) and get a loaner vehicle to get the things put on there that was supposed to have been done already (My salesperson said they would come and get it that Monday from my work and bring it back but they were too busy so that didn't happen), had to leave it over night just for the detailed and washed. When I did try to call my salesperson never would call me back (like he promised SEVERAL times and did not happen), I had to always call him or almost always initiate a text message and when he did answer his tone was like he would rather talk to anyone else but me (so at that point I stopped calling him because that hurt my feelings, so I just text him from then on), he would answer the texts every now and again. I know I bought the vehicle but I still had things that needed to be done on it and it was like I was bothering him. I have heard great things about the service department, so I am hoping they are better and more honest than the sales team and department. I was so excited to be buying my first brand new vehicle, but this has DEFINITELY not at all been what I was hoping for or expecting.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By nenapoe on 10/4/2017 at 4:28 PM. Helped by Larry Moon.

My experience was amazing. They made it easy to trade in my old Hyundai. I selected the exact car I wanted, and I got the color that I wanted as well!!! The only problem I had was that I haven’t been able to claim the mileage reimbursement on my trade in vehicle. I requested that the mileage be read on my 2012 Elantra before I traded it in for the 2018. I’m disappointed that Hyundai wouldn’t reimburse a returning customer for mileage earned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By montgomerymary703 on 9/30/2017 at 4:20 PM. Helped by Lawley.

Excellent customer service. No pressure to buy . He took a lot of time making sure I was pleased. He really helped me I had a very good experience. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superior Dealer Review

By sforbus1967 on 9/29/2017 at 4:26 PM.

We had a very good experience buying a new car. The salesman was polite, professional, and knew a good bit about the cars features. Very Pleased !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By emily.mcwaters3 on 9/14/2017 at 4:15 PM.

Absolutely amazing! Great experience and amazing people. Everyone was so nice and helpful. Curtious! Went out of their way to help me and get me the car I wanted! Totally impressed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealership

By dorfchen1 on 8/9/2017 at 4:29 PM. Helped by Gail and JD.

I had a very good first impression of the Managers and Sales people at this dealership, the service department is friendly and wants to please.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place to do Business

By skylane7 on 7/25/2017 at 4:16 PM. Helped by Gant Morgan.

As a repeat customer, I love the treatment and deals I get from both the sales and service departments. This is a very good place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our visit

By eadams91909 on 7/21/2017 at 4:20 PM. Helped by Steven and Gabe.

We stopped in just "window shopping" and left with the perfect car! Steven listened to what we wanted and never tried to push anything we didn't.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By anna.adair on 7/20/2017 at 4:23 PM. Helped by Dillon Brown and Gabriel Tubiolo.

I went looking for a car trying to avoid the "pushy salesman". I had been to another dealership and didn't like the service. Went to Superior and got treated normal (which is good)! I didn't want to get talked into a corner, like some sales people can do. Loved my Superior experience. I've told everyone where I got my car and that they should visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By brandyac225 on 7/18/2017 at 4:21 PM. Helped by Micah.

Great customer service given in a timely manner. Everything about the vehicle was explained adequately. Would definitely recommend this dealership to anyone looking to buy or lease a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By andreamina on 7/18/2017 at 4:16 PM. Helped by Micah.

Micah and the staff at Superior Hyundai were amazing! I was able to leave the parking lot with exactly what I wanted! This is my first brand new car and I am obsessed with it. They made us feel like we were part of the family and we left with exactly what we were looking for for an amazing price! Thank you Superior Hyundai!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Review

By acbrown0427 on 6/24/2017 at 4:19 PM.

They listen to my needs and delivered as closely to possible to what I wanted and described made sure I was comfortable and had everything I needed during paper work and before I left

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By bluefender19 on 6/10/2017 at 4:37 PM. Helped by Gabe, Gail, Paul.

The customer service was great and I have already recommended Superior to a family member. All the staff was very helpful getting us a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anniston Hyundai dealership

By browndestiny502 on 6/10/2017 at 4:33 PM. Helped by Gail Rich.

Everyone I came in contact with was very friendly and professional. Nothing I can complain about. I would definitely recommend this dealership and Gail, for that matter, to anyone wanting to purchase or look at a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anna's Review

By awhitworth62 on 6/10/2017 at 4:30 PM. Helped by Derrick, Gabriel.

Excellent customer service, excellent cars, makes you feel like you're family to them. Very qualified service department. Very good at explaining things so that I could understand what I was getting. They really are Superior!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

new vehicle purchase

By margener1 on 6/3/2017 at 4:34 PM.

The new vehicle purchase went well with all personnel involved being courteous, helpful, and informative. I am a returning customer who has recomended this dealership to friends and family.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Don't be rude

By rxlisar on 6/3/2017 at 4:20 PM. Helped by Gabe was nice as usual.other?.

Told my husband to bring the car back because our bank didn't send the right stuff. Then told him that he gave him the wrong #. Not true!

I would not recommend this dealer.