Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Surprised, Happy Customer!!

By Karis on 12/3/2017 at 2:17 AM. Helped by Amanda Young(Sales), James Charm(Sales) and Jon(In finance).

I had one of the best experiences at this dealership!! I walked in thinking I'd walk out empty handed but I bought a car working with Amanda Young who was very sweet and supportive! I had the best service on my return from Jon in finance and James Charm who helped me with working with the service dept on a tire. James Charm also helped me with a deeper issue as we talked,in which, was therapeutic!! I was also even more impressed with Jon in finance on my second visit to this dealership because I started to use terrible judgement of him during my first visit to the dealership. Jon in finance, gained my respect and referral on my return! I'm a happy customer and look forward to referring my friends for their next purchases! Shout out to Ryan Scotti for bring available and staying late to wrap things up with my deal!! You guys are all AWESOME!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease Purchase

By William Dudley on 11/30/2017 at 8:10 PM. Helped by Pawel Wojciechowski and Greg Walling.

Superstition Springs Lexus has such a nice staff of professionals. Very relaxed environment and as a guest, you feel like the staff allows the product itself to sell the car as opposed to the pressures of walking into a dealer. My experience with my sales agent Pawel Wojciechowski and the director Greg Walling was one of the best car buying experiences I've ever had, Truly! Go and see these guys if you want to truly be treated the way it should be when considering in buying a new car.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A waste of time and money

By Tuesdbrown on 11/16/2017 at 10:46 PM. Helped by James, Deshawn.

Bought a car from here cause I was in a car accident. They used every used sale car tatics and they refuse to send me my title. I payed the car in full there is zero reason to have waited 8 weeks to fix this even though they are rejecting my calls and not giving me my title . worst car buying experience ever

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Process from finding car to financing was excellent

By Yolanda Santa Cruz on 10/12/2017 at 11:47 PM. Helped by Amanda Young, Shay Gonzales.

Since I work here I was expecting nothing less than I experienced, but the whole process went smoother, less time than I thought. Shay Gonzales started the process. Amanda Young finalized the paperwork & Chan Hoang completed financing. They were excellent!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC!

By Happy Driving on 10/13/2017 at 7:45 PM. Helped by Pawell.

The entire team here is great. Please ask for my salesman, Pawell. He is great at what he does. This is now my 3rd Lexus and I will not go anywhere else to purchase a vehicle. One of the things that I like the best is that when you come to this site they don't stalk you like prey like most dealerships. I appreciate that so much as most customers do want to be somewhat left alone to look around without being pressured. Hat's off to the entire team. Henry & Tina Patton

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

SSLEXUS

By Timothy Vu on 10/2/2017 at 11:40 AM. Helped by Shay and Bob Atanasio..

Everyone at this Dealer is nice and professional, I sure recommend my friends and my relative to this Dealer. I buy the car with Brent (the General Manager), I feel worry-free with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership!!!

By Bobby R. on 9/29/2017 at 3:27 PM.

Bought our first Lexus (RX 350) at Superstition Springs Lexus on 9/27 after shopping around for the lowest price.The experience was very pleasant and painless. From inquiry, sales to delivery, the staff at SS Lexus stepped up. Very friendly and accommodating. Needless to say, we are very happy with SS Lexus. Highly recommended!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Terrible Service

By Shaulen on 8/24/2017 at 8:12 PM. Helped by James Cross.

The service center is terrible. I got my car washed there and they cracked my bumper. They weren't even trying to fix it at first. The manager James Cross is terrible and needs to be fired. They've had my car for two days and still hasn't given me any calls in regards to fixing it and when I'll get my car back. James has been avoiding my calls and Ive been having to pay for car fair because they didn't give me a rental .

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Minorities Beware!!!

By sjohnson on 5/11/2017 at 1:26 AM. Helped by Kenny Wynn.

My husband and I went in to look at a Lexus. We just came from the Mercedes dealership where we were treated very well. My husband's credit score was great, he had a solid job and was making regular payments on his previous vehicle. Well, all that didn't matter because we are African American and my husband was told that he couldn't get a Lexus because his student loans were in deferment. It didn't take us too long to figure out why we were rejected for a car and a few days later got the same car from another dealership with no problems.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love my car

By Weparker on 5/5/2017 at 9:51 PM. Helped by James.

This place rocks.. great customer service, excellent complimentary coffee and snack bar, info migjt for the ladies, and I always look foward to seeing my car salesman James.. extremely knowledgeable about Lexus which is what sold me to trade my BMW for the ES350..Great car + Great dealership = HAPPY CUSTOMER A!😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love working with Shay

By Very happy on 5/2/2017 at 10:45 PM. Helped by Shay Gonzales.

Well this is the first car that we have bought from Shay at Superstition Springs Lexus and we plan on seeing him in another three years when their lease is up he is the most easiest man in the world with very kind considerate and caring he actually listen to us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Melody

By Very happy on 5/2/2017 at 10:40 PM. Helped by Shay Gonzales.

My husband and I had the pleasure of meeting Shay at the Lexus store it was one of the easiest and best vehicle by the experience of Our Lives. I recommend Shay and I recommend Superstition Springs Lexus to my friends and everyone that reads this review

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob was a terrific salesman. We love our car and recommend.

By Nemo2015 on 2/27/2017 at 9:24 PM. Helped by Bob Atanasio.

This was a great experience buying our car and we are thrilled with Superstition Lexus. Bob Atanasio is a great salesman. We highly recommend the Lexus dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Returning customer- Great place to purchase or lease a car!!

By grody on 10/3/2016 at 2:22 PM. Helped by Jack Steppler.

After contemplating the purchase or lease of another vehicle - on 9/30/16 salesman, Jack Stepler, had all the options ready to go via several phone calls, by the time I was able to get to the dealership. He did all the homework prior to us arriving so that once my husband and I arrived there was no waiting games. Every pro and con of every option was gone over, drove several of the vehicles and end result I went home with a new 2016 RX350. Thank you Jack for all your awesome assistance! We will keep returning and send anyone looking for a Lexus to Superstition Springs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Purchase of our first Lexus

By ja453 on 9/20/2016 at 6:47 PM. Helped by Bob Antanasio, Tyler Harris and Al LaForte.

We purchased a 2013 Lexus RX 350 on 9/17/2016 from Superstition Springs Lexus. The sales and financial processes were the best I've experienced. The, Product Specialists Bob Atanasio and Tyler Harris, were professional, knowledgeable about their product as well as the entire sales process. It was obvious that both were proud of the Lexus brand. This carried over to the financial transaction with Al LaForte. Again, very professional, courteous and knowledgeable. I would not hesitate to recommend or to purchase another vehicle with this dealership. WELL DONE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY Happy and Satisfied!

By venahuber on 9/18/2016 at 11:31 PM. Helped by Brent and Easton.

Brent the GM and Easton ( a seasoned professional!) were the A team in my transaction. I know it takes a village, and Superstition Springs Lexus came thru - they deserve more than 5 stars********* Thank you! Vena Huber

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Experience

By JamesM on 8/19/2016 at 12:42 AM. Helped by Peter Schumacher.

I got pre-approved from Lexus Financial before going to the dealership. My experience was exceptional and the sales person was professional and took the time to listen to my needs. He also made the deal work for the budget I needed to stay within.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great time

By Very happy on 7/21/2016 at 7:59 PM. Helped by Shay Gonzales.

this is the seven Lexus that I have bought.. but this time around it was more than amazing I was fortunate enough to walk in ask the receptionist for help and she called a person by the name of Shay. He was the easiest the most amazing laid-back person I have ever had the pleasure of working with the man is just amazing if you're looking for a car do yourself a favor go ask for Shay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got our Lexus

By Vicki & Mike Huber on 7/17/2016 at 6:27 PM. Helped by Bob A..

We couldn't be happier with our experience with everyone at Superstition Springs Lexus, especially our sales person Bob. We're first time buyers of a Lexus and believe Lexus will be our car of choice for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Deal

By Don Eklund on 6/5/2016 at 3:02 PM. Helped by Jeffrey Horton.

Jeffrey Horton, Sales Consultant is outstanding he is very nice and sharp. Mr. Brent Adkisson, General Manager made this deal happen with extra cash for a trade that had high miles. They will work with you more than any other Lexus store in the Phoenix area, as I contacted almost all of them.

I would recommend this dealer.