Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goodwill Warranty

By Pirodojo2019 on 10/4/2019 at 7:23 PM.

Wanted to reach out and thank Greg and Fred for giving me a goodwill warranty on a check engine light that came up right at the end of my warranty on bumper-to-bumper coverage. Technically I had gone over the 36K miles, but had scheduled the appointment before I had gone over and they are honoring the repair under my warranty. The part is on back order but they cleaned my car in the meantime which really made my day! Thanks Tallahassee-Lincoln Ford for making this experience exceptional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Satisfied Customer on 8/23/2019 at 3:58 PM.

Staff was very poliye, and helped me better understand the vehicle purchase process. They were very kind, courteous, and patient with my many questions and concerns.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor service after purchase

By Glynis on 8/23/2019 at 6:36 PM.

2019 F150, after 3000 miles, multiple warnings no cruise. Great sales dept. but......17 day delay for service. Poor customer service at best. Looking elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By sherim260 on 8/17/2019 at 6:18 PM.

We bought a used car today from Tallahassee Ford, and the entire experience was a breeze! Chris was the BEST salesman I’ve ever dealt with, so helpful and friendly. Everyone we dealt with throughout the process went above and beyond to make this experience a great one!! Highly recommend thank you Tallahassee Ford!

I would recommend this dealer.

Overall Rating

3.6  

1   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Interest rates presented in a misleading way.

By fordude on 8/11/2019 at 1:27 PM.

Billy was very patient in showing me multiple trucks that had the options I was looking for. When I chose a truck, he ran the figures through finance. I put $10k down plus trade. The figures came back and all looked acceptable except the 7.99% finance rate. Billy said "the guy" did it at the highest rate but it would probably be better depending in my credit score. I went home to clean out my trade and returned an hour later to complete the deal. I got into finance with Matthew and he discloses the rate is an automatic 7.99% from Ford or all rebates are lost. Common sense tells me that everyone at Tallahassee Ford understands the programs based on sales volume. I don't have an issue with the truth however I DO have an issue when the full truth is not disclosed from the beginning. Then I'm told that I MUST give them a five star rating. I was also requested to please NOT payoff or refinance the truck for at least 90 days or Matthew would not get paid. Just poor ending to a decent presentation. The 20 year 200k warranty sold the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, pleasant, and friendly

By Ruzanne on 8/10/2019 at 7:37 PM.

We arrived at the dealership, drove the two vehicles we were interested in, and made our choice. We agreed on a price got financing, and drove it home.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Professional #1 Service

By wawest on 8/5/2019 at 9:07 PM.

Amanda was Instrumental in getting my 89 year old Dad back on the road while he was traveling from Panama City Beach to Cocoa Beach, FL with a 16' trailer in tow. While on I-10 , his Ford 150 truck started to shake and shimmy ang the Engine warning lit up. He had to get off the highway, unhook the trailer and find a Ford dealership fast. When he got to Tallahassee Ford, he explained that he needed to get the truck fixed ASAP, and get back on the road with the trailer and drive another 6 hours to Cocoa Beach. She took him in and made sure that his Truck wes attended to and it was fixed in only a few hours. He was able to go back to where he had unhooked the trailer, hook it back up and he made it to his destination that evening. She saved him from having to stay in a hotel overnight, and he was able to make it to his Grandsons house that same day! He said that Amanda Walser was amazing and that he would recommend her to anyone needing service at Tallahassee Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied with experience.

By Cab on 8/3/2019 at 6:00 PM.

I was pleased with car salesman. The finance officer was knowledgeable, and explained warrant options as well as purposes of documents signed. I would recommend this dealership for purchase of Ford products.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience with Tallahassee Ford

By rickyrebarco on 8/2/2019 at 11:44 PM.

Our experience with Tallahassee Ford Lincoln today was excellent from start to finish. Josh Cunniff, our salesman, was very knowledgeable and I was very happy with the final price on my used car purchase. It was very fair and Josh was very easy to deal with. I would recommend Josh to anyone looking for a new or used vehicle. Matthew Katz was also very knowledgeable and friendly. He explained everything about our financing and the various warranties available to buyers. He did not pressure us in any way, just made sure we understood what options were available to us. I was very pleased with the experience at Tallahassee Ford and will definitely buy from this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Pleasant Experience

By chiagoddi on 7/30/2019 at 4:02 PM.

I was able to obtain an excellent deal with little negotiation through salesman Christopher Flannery. On top of that, being 2 hours away, the vehicle was delivered to my home and all paperwork was done there. Thank you for your professional service. I highly recommend Tallahassee Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good process

By Dc on 7/29/2019 at 7:32 PM.

I felt that the whole process of purchase was very good. It wasnt high pressure which I liked. Keeping the document fees lower than other dealerships is good too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

bought a used vehicle.

By robertjohnson on 7/29/2019 at 7:27 PM.

Josh and Matthew where both excellent and professional. I would not mind doing business with them again. I my eyes they made Tallahassee Ford look good. Thanks for your work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Laureng on 7/29/2019 at 7:11 PM. Helped by Vincent (sales).

Everybody at the dealership was very accommodating and helpful. They made sure I understood everything before signing. I am very happy with my purchase so far, and would purchase another car here in a heartbeat.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

They are ALWAYS slammed!!!!

By Eureka1987 on 7/29/2019 at 12:43 PM.

When I try to make an appointment (especially now that my horn is not working) they state that they are slammed and would make an appointment for me at a later date!! I go there early that morning and there was hardly anyone there! And all I needed was for my horn to be repaired. If this keeps happened I plan on doing business elsewhere!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Experience

By payson0 on 7/29/2019 at 11:45 AM.

Dale Brown & David Gregory could not have done a better job helping me get in to a new truck. They had all the information but did not shove it down your throat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Fordtrucks on 7/25/2019 at 6:02 PM.

Very easy and professional purchase, and they answered all my questions, and I got a great price for my new F-150 King Ranch 4x4

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Amanda

By Tracyo on 7/26/2019 at 12:21 AM. Helped by We also liked Bill, the Shuttle Driver!!!.

It does my heart good to write this review! My son recently moved to Tallahassee with a new baby in tow. His Ford Edge broke down and luckily, we had it towed to Ford of Tallahassee where we met Amanda. She said "Don't worry I'll handle it" Well, after the warranty company gave us a run for the money, she did get it handled....I was very impressed. You have customers for life! Thank you Amanda and team!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Considerate, helpful,

By Truly,seek2938 on 7/23/2019 at 3:28 PM.

Salesperson considerate and helpful while we were trying to make decisions, pleasant atmosphere, no hassles about financing vehicle, encouraged us to drive several vehicles to help with selection of which one better fit our need of comfort and other accessories as well as price range we were looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By sarah1234 on 7/23/2019 at 11:58 AM. Helped by Vincent Millan (internet) and sales..

I first spoke with Vincent Millan on the phone. He had called me immediately after receiving my internet request. He was very knowledgeable, friendly, funny and just a pleasure to speak with. We made appointment for Monday. However when I got there The vehicle in question had already been sold. However Vincent knew what I was looking for and I did like the red Explorer. Vincent told me he would continue to look. In the meantime Vinny in management called. We talked and my husband and I returned to look at the Ruby Red Explorer. We agreed on a price and The Explorer was mine. Vincent Millan and Vinnie were terrific. They both made our experience a pleasure. Mathew Katz finalized the paper work and we were done. The best experience with Talllahasse Ford Ever. Special Thanks to Vincent Millan and Vinnie Viernickas. They were the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 f150

By steveo on 7/21/2019 at 12:02 AM. Helped by Lauren Barrett.

Sales woman Lauren Barrett was super courteous, and worked hard to get me a great deal! Matthew Katz was very friendly and make you feel comfortable during paperwork stage of deal.

I would recommend this dealer.