Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1  
Friendliness
2.3  
Overall Experience
1.3  
Price
2  
Quality of Work
2  
Service
1.1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Obnoxious front end service team

By jen1013 on 5/9/2017 at 2:31 PM. Helped by Service Advisor and Service Manager.

I bought new a Jeep Cherokee Sport in 2016. I was promised 5 free oil changes, but when I went for my first one there was no record of this....shocking, I know! I booked an appointment for my first oil change 3 weeks in advance and still waited over 2 hours for ?! When I questioned why I waited so long, I was told that I shouldn't get my oil changed on a Saturday and it was not a top priority for the techs....seriously?! I have had to call the service department a few times over the last year and everyone that I have spoken to has been rude and abrasive, especially the Service Manager. I have been getting my Jeep serviced at another dealership as I cannot deal with Taylor, but unfortunately they cannot figure out what is causing the car to stall. The other dealership advised that I call Taylor as I purchased the vehicle from them. I called Taylor and a very rude young sounding girl answered, I explained the situation and she basically said that this was not their problem and tried to get me off the call. I then asked to speak to the service manager who then also advised me that that the issues I have been having with the car, engine light going on, stalling etc...are not their problem and to go to Chrysler with my complaints directly. When I asked if they would look at the vehicle there and give me a loaner car as the previous dealership had, the manager laughed and said NO! This vehicle only has 24K on it, and is still covered under warranty, how is it not their problem???

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

In for repairs

By 123 on 4/13/2017 at 2:34 AM. Helped by Service Manager.

I was in for repairs on my brand new car and when I picked up my car I found that my interior was dirty from technician when they did the repair and when talk to the manager, he made it seem that it was no big deal and for me to leave the car so they can clean it and I also notice that the part wasn't installed right, so I left the car with the manager and told him about it not fitting properly. So after a few hours later I get a call from manager saying car was done and when I picked up car it was clean BUT part was still installed incorrectly, I went back in to talk to manager, he avoided me so the advisor came out to take a look and brought it back in and came to me saying that the part might go back into place after it heats up and if it doesn't will have to replace it again. When I got home I just installed back correctly and it took me less then 2 minutes. I went into the dealer 3 times today and they still didn't fix the car properly make me wonder what kind of technicians they have working for them but the worst of all the MANAGER won't own up that his worker F up and made no effort to manage the problem what he gets paid to do. I WILL NOT BRING MY CAR BACK FOR ANY SERVICE.

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

buyer beware

By Replica1943 on 1/25/2016 at 9:33 PM. Helped by Roger.

Bought a new Dodge from Taylor Chrysler, had a trade-in, a day before picking up my new car they inform me that they will be giving me less for my trade-in. I could have sold it privately instead. When picking up my new Dodge from them, I contacted them to let them know one of the functions wasn't working & they completely ignored me. no return calls, no return emails. TERRIBLE CUSTOMER SERVICE! If you're an incoming buyer, they whoo you but once you buy a vehicle from them you are a nobody. DO NOT BUY FROM THIS LOCATION.

I would not recommend this dealer.