Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Overall Experience

I had an issue with the navigation system it was a...

By Neil on 10/2/2019 at 6:23 PM. Helped by Ryan in service.

I had an issue with the navigation system it was a short in the radio wiring.It took three radios to get it corrected. Two used and one new.Ryan dealt with the warranty people through finally getting a new radio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales service

By Mark on 7/20/2019 at 10:07 PM. Helped by Peter.

Peter Grosvenor is extremely relaxed no pressure and it shows throughout his dealership. You feel like you got the best deal you could without having to negotiate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Taylor Chrysler

By cl on 3/1/2019 at 7:44 PM. Helped by Mario, Pat.

I needed some body work on my hood done only a couple months before my warranty was up. Mario took care of it right away and they shuttled me back and forth to Beamsville. The guys did a great job on the hood and the service was top notch. Where other dealerships have fallen short, Taylor Chrysler has stepped it up. I highly recommend their collision centre.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Nav on 2/21/2019 at 2:49 PM. Helped by Chris.

Very friendly staff Good customer service Convenient location Pickup and drop facility was good and quick Good products and very reasonable price I am happy with the served experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Domenic on 2/21/2019 at 3:15 AM. Helped by Chris.

On time, quick and professional service. No surprises and a fair price. Too bad that the Jeep doesn’t have fewer problems. Will be back again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Radio replacement

By Mr clean on 2/20/2019 at 10:24 PM. Helped by Jeff matson chris and peter.

Dealt with Peter Grosvenor he went above and beyond to make this process as easy as ever...highly recommended on my part for anyone out there that wants a dealer who goes above and beyond for a customer... as for greatness jeff matson is the best salesman they have honest loyal and most of a genuine great guy....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accident repair

By Wayne on 2/13/2019 at 1:16 AM. Helped by Mario collision manager.

Very friendly and fast. It was an insurance claim and Mario looked after everything. Repaired jeep in 1 day. Jeep was cleaned inside and out when I picked it up. 1 hidden problem Mario found when repairing the jeep. Mario fixed the problem and said not to worry, that he would deal with the insurance company. Overall, very happy with the work that was completed on our jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality service!

By pizton1977 on 1/24/2019 at 6:43 PM. Helped by Mike Zenone.

Great experience! I have always been impressed on the quality of service! Thank your for always meeting my expectations. It's as simple as putting a new oil change reminder sticker on the windshield for my next service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and great service

By Gordc58 on 11/6/2018 at 4:27 PM. Helped by Greg Breadman. Joe Martin. Chris Steinberg.

Collision damage was repaired on my cat. Fantastic work. Looks great. Also had a warranty issue that was looked after. The staff are top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treat you as family

By Graham67 on 9/29/2018 at 2:58 PM. Helped by Richard in sales.

Sales dept. was easy to talk to, they suggested items you never thought of as well as keeping the price within your budget. They went out of their way to please, you felt comfortable talking not being pushed into a higher price. I would send anyone to Taylor Chrysler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best service

By kitt on 9/26/2018 at 2:38 PM. Helped by not sure.

Professional people and work. Would definitely return to this Chrysler dealer above Grimsby Chrysler. I was made feel comfortable and welcome. Thank you for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership and excellent customer service

By WinstonRules on 9/11/2018 at 10:03 PM. Helped by Ryan & Chris.

Taylor was able to fix my husband’s truck where two other dealerships were not. They were thorough and kept us informed of what was going on. So relieved to have the truck fixed!! Because we were so pleased I also took my car in for oil change and to figure out what was up with my transmission. Everything was fixed and the customer service was again fantastic. We will be back!!! 😁👍🏻

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Set up new remote entry keys

By Stephenyoung19 on 7/13/2018 at 7:33 PM. Helped by Not lnown.

Prompt service and friendly staff. Shuttle service was quick and drivers pleasant. Nice dealership overall and conveniently located on Centennial Parkway so access is quick and easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and competent

By LTCherekee on 7/8/2018 at 5:05 PM. Helped by Service Tech.

Took Jeep Cherokee in for oil change, air conditioner service and recall, all done quickly and with no problems. Received a call as soon as vehicle was ready and paperwork was waiting upon arrival

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC SERVICE DEPARTMENT

By Terrygt on 7/8/2018 at 3:09 PM. Helped by Mr.Ryan Glintz.

Service Dept. Goes above and beyond for what your in for , Great Team effort. Ryan knows his stuff and his suggestions on any make or model and that is why i will always Suggest to other possible clients to check out this Dealerships Departments with their needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thorough explanation of work done !!

By Huneebeemel on 7/6/2018 at 3:46 PM. Helped by Joe.

The service dept at Taylor explained everything that needed to be done and why, they gave me options to do the work and just didn’t do it and present a bill. They actually took time to call and explain why the part was important and even pulled up recalls that needed to be done. I appreciate the honesty and time they took to make the experience enjoyable and knowledgeable!! Will definitely go back and recommend to others!! Thumbs up!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Notice

By Journey Traveller on 6/28/2018 at 6:19 PM. Helped by Ryan.

Book appointment for one recall and was informed of a second older recall. Both done immediately with no fuss no muss. Excellent service and very friendly and competent staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Faster than McDonald’s drive thru

By Jeepfanatik on 6/10/2018 at 12:50 AM. Helped by Ryan Glintz.

I took my Jeep in for an oil change and was in and out of dealership in 30 mins. Very efficient service and will definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Engine light on

By Brian carwash on 5/11/2018 at 12:45 PM. Helped by Ryan.

When engine light came on so I brought it straight to the dealer the night before, left the keys there and a note as to why it was there. Ryan called me the next day went over the plan, was able to get me in a rental vehicle as well. I received a call by the afternoon that the truck was fixed you went over what the problem was and how they fixed it and the process of returning the rental vehicle to pick up my vehicle. It was a really good experience.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Trade in

By Davenshell on 5/7/2018 at 10:19 PM. Helped by Frank hall.

I feel that the whole team at Taylor Chrysler was very helpful very patient and our decision to trade in our 2013 Dodge Journey for a 2018 Jeep Cherokee. The team was very knowledgeable very friendly I would recommend Frank call salesman to anyone

I would recommend this dealer.