Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer attention

By NewMazfa on 6/6/2019 at 4:21 PM. Helped by Chris.

I was greeted by multiple managers as well as a sales team member. All were very polite, helpful, and knowledgeable. The entire sales process was quick and easy. Every employee from sales to finance had great manners and always smiled. I am thrilled with my new car and thrilled with the great customer Service given at Team Mazda. I recommend this dealership above the other dozen or so I visited in the last month. Thumbs Up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair Price & Great Service

By PCDeMeo on 5/30/2019 at 5:47 PM. Helped by Jonathan Nunez.

I purchased a new Mazda CX 5 and received a very fair price on the car and on my trade in value. My salesman was totally professional as was the gentleman in the finance department and the whole transaction went smoothly. Also Zach spent some time going over essential features with me which was a great help. I highly recommend this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By derricktoliver1@gmail.com on 5/8/2019 at 3:54 PM. Helped by Wes.

The sales manager, Wes, and finance manager where all super professional and great to work with. I would give 10 stars to these guys, well done.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nothing but LIES

By Jessie A. on 3/14/2019 at 8:42 PM. Helped by Random Sales Guy and Management: Chris George, Tammy Ashlyn, Jerry Rich, Mike Prigon.

I bought a car from them and the first thing we asked is if it had been in any accidents. We were told "no". Not knowing what to look for is the reason we went to a "real" dealership. We were given the carfax and it had no reported accidents. We were also given a document from some website (probably kelly blue book or some similar) declaring the value of the care. We were told when this document was handed to us "we cannot sell the car for less than its worth". We agreed and purchased the car at the declared value. 10 months later we no longer needed the car and went to sell it. No dealership will touch it except one, who valued it at $6250. The car was purchased at $11000 just 10 months prior. We did receive a tentative offer from another dealership for $10250 until they went to inspect it and immediately knew it had been in an accident. It was obvious to all of the dealerships we shopped the car at that it had had the front passenger door replaced as well as the front quarter panel. The car had been repainted as well. Team Kia of El Cajon knowingly lied to us when we asked them about accidents or their used car sales inspection team is incompetent. They declared and attempted to prove the value of the car knowing full well that was a lie. They knowingly lied to and ripped off a single mother of 2 who only wanted to provide a safe and trustworthy vehicle for her children.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience buying a car from Kia of El Cajon!

By Dcor1 on 3/8/2019 at 4:46 PM. Helped by Gus.

I financed a car from Kia of El Cajon. They reviewed my credit and were up front on how much I can qualify for. I drove seceral vehicles and Gus our sales guy was very nice and patient. I was able to leave with my new car the same day Sunday night with a reasonable deposit. I have a dependable vehicle with 7 yr warranty or 100k miles and would highly recommend them if you’re interested in purchasing a car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

2019 Mazda CX-5 purchase

By Brittany88 on 2/20/2019 at 7:45 PM. Helped by Darrell, Travis, Cody.

The process of purchasing my first car wasn’t as bad as I thought . Thanks to Darrell, Cody, and Travis ... they helped make the process easy although I didn’t agree with the credit check portion ( already financed with my credit union). Darrell’s ability to get it done and stay committed to deal is what made me stick with Team Mazda of El Cajon .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Care

By Kia Sorento 19 on 2/20/2019 at 4:46 PM. Helped by Chris and Noah.

When my husband walked into Kia of El Cajon, the moment we stepped foot into their lot Chris was amazing and he was able to match us up with his coworker Noah and we we we’re blessed with driving off with a Kia Sorento in our price range and with amazing perks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

STAY FAR FAR AWAY FROM THIS PLACE

By lelu77 on 1/17/2019 at 10:31 PM. Helped by Javier, Zack, Paul and.

They are dishonest and will lie straight to your face to make a sale. If you get unlucky enough to get Javier working your deal RUN as fast as you can or at the very least proceed with caution. Take your time and review all numbers. They will tweak and move numbers around to make you believe you are getting a discount when at the end they'll just hide it elsewhere and still make you pay for it. Also and really important.... WATCH OUT FOR THEIR BAIT AND SWITCH TACTICS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From Rhonda Hunter

By Rhonda 1450 on 11/24/2018 at 1:28 AM. Helped by Finance people sales.

I was pleased with the team!! I helped my son and new bride buy a car. I'm long distance as well. Very professional and nice people to deal with!!!! ??💜💓💓

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team KIA of El Cajon

By Dawnell on 11/13/2018 at 2:41 AM. Helped by Darryl,David Hoang.

I bought my first KIA from this dealership 31/2 years ago. I have always had wonderful customer service. I have purchased three different Vehicles from this dealership and have always had a wonderful experience. The Forte, The Soul for my daughter and now an Optima. The sales people have always been very friendly and helpful. The service department is AWESOME! Dennis, Jessica, Mike and Jon are very helpful and professional any time I’ve brought the cars in for service. It’s so nice to have a place I can rely on to bring my car to. It’s very helpful that they offer to drive you home if you leave your car. THANKS TEAM KIA of El Cajon!:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally a dealer that cares more for the customer

By JamesonMan on 10/10/2018 at 8:06 PM. Helped by Wes, Cody, and Zack.

Traded my 2012 Kia Optima in for a 2019 Kia Soul, very happy with my purchase and options that were given to me by the dealership. Everyone from the salesman to the finance office, made the experience that much better, they even have people call you after the deal to make sure your fine with the purchase and that you understand everything there is to know about your new vehicle. Thank you goes to Wes, Cody, and Zack for helping make process go as smooth as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative

By Grengh on 9/26/2018 at 1:14 AM. Helped by Art.

Art was very patient and informative. However his manager treated him horribly and talked down to him as if he was a child. Also when we were waiting for financing we were just gonna go get my trade and got chased.to come back in would have taken 15 mins total. Other than that it was good

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Make Sure You Ask For Chris Espinoza

By Tech Loving Retiree on 9/24/2018 at 8:03 PM. Helped by Chris Espinoza, Adam.

This was our first visit to a Kia Dealership. We got lucky! Salesperson, Chris Espinoza was perfectly authentically polite and courteous. Surprisingly, Chris knew a lot about the Kia Niro Hybrid Plug In. My past experience was most salespeople didn’t take the time to truly learn about EVs and Hybrid cars. Chris was especially good at listening and understanding our needs and wants in choosing a new car. Chris proved to be trustworthy and the perfect advocate in helping us get the right car for us. Kia Of El Cajon should want all their sales staff to be as authentic in listening and putting the Customers’ needs first as Chris truly makes a habit in doing. More people like Chris will help change the general poor past reputation of all car dealers.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Buying a used car

By Milton45 on 9/7/2018 at 3:06 AM. Helped by John.

Salesman was friendly and did a good job in explaining the car. Had a car which I traded same make model but newer and cost more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy in here

By Aagii Dashka on 7/19/2018 at 8:10 PM. Helped by Jose Cardoso, Rick Vidal & Travis George..

I had such a pleasant time. Jose Cardoso was very helpful, patient and professional. Listened to all my necesities patiently and provided best service. Manager Rick Vidal is such down the earth and Knowledgeable guy. and Travis George was honest, professional and explained every detail of what I was signing. He wasn’t pushy, try to get you to sign some shady things without an explanation, like what other dealers do. These guys surpassed my expectations big time man, I was impressed. I wasn’t even sure to buy car, when I walked in. Just wanted to check it out. And told that too. They were patient enough to go through with it. Hands down to this team! Highly recommend!! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle Car Shopping

By shiversa on 7/10/2018 at 1:15 AM. Helped by Jennifer was great!.

Great place to get a new or used car. Great selection, great deals and great people! Staff was very attentive and kept me up to date throughout the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff always make me feel welcomed

By Donald98_ on 3/5/2018 at 10:14 PM. Helped by Darell.

Darell took really good care of us at the Kia store in El Cajon getting us in the right car with a good price for being a first time buyer would definitely recommend team Kia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kia niro

By Smokey222 on 3/5/2018 at 4:52 PM. Helped by All.

Everyone here is great and did a fantastic job helping! I would recommend anyone to visit if looking for a a new or used vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great efforts

By vega231983 on 2/21/2018 at 4:47 PM. Helped by Scott, jordi, and richard.

This dealer did more then their best to help me get into a car i wanted and not a car they wanted to get me in just to get a sell.. so i highly appreciate their hard work and honesty and definitely recommen buying from this dealer if ypur looking for WHAT YOU WANT.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice customer service

By Kristin on 2/6/2018 at 4:50 PM. Helped by Bryce and Hootie.

Bryce, our salesman and Hootie, the finance manager made our experience wonderful. They both worked very hard for us. I highly recommend Kia of El Cajon and especially Bryce and Hootie.

I would recommend this dealer.