Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.5  
Price
3.6  
Quality of Work
3.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in looking for a new Sentra.

By dave7679 on 3/7/2017 at 6:39 PM. Helped by Rob Miller.

The dealership was clean and all of the salesman were great to deal with. Rob Miller went above and beyond my expectations. The whole Team Nissan Family was eager to help make the deal right and were very fast at getting answers to my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Fourth time purchasing from Team Nissan"

By Lou Landry on 3/3/2017 at 7:21 PM. Helped by Joe Leonard, Steve Gerbino.

I was in the market for a new vehicle and knew what I was looking for. I contacted Steve Gerbino the sales person that I purchased my 2014 Rogue SL from and found out he was the Sales Manager, so he referred me to Joe Leonard. I was looking for a 2017 Titan XD to replace my 08 Frontier. Steve an Joe worked on the numbers, the vehicle was in stock. I sat down with Joe and Ralph Fast who offered me a fair trade allowance and worked out all the details. Awesome experience and very happy with my Titan, thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse experience ever

By Mrivas on 2/25/2017 at 6:49 PM. Helped by Jim and nicky.

I just bought a car from this dealership and this will be the last. I got ripped off prize wise, and the way I was treated by the manager Jim it was a total disaster. I was called idiot by this manager which shows very little professionalism and honesty. After I bought the car and I was ready to leave the sales person stop me and told me that we had to re-do the paper work because they made a mistake, and when I asked them what the mistake was he said I could not get the rebate and the 0% interest we agreed on, to make it a short story after arguing with them and having my kids crying some how they got me to do the paper work again and end up with a payment of 406 when it was supposed to be 400 dollars a month.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Sherene Lague on 11/12/2016 at 10:57 PM. Helped by Justin Shockley.

This is the first time I have bought a car and had a great experience! I got a more than fair price and exactly would Kelly Blue Book said I would get for my trade.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never trust word of mouth, ALWAYS have written proof

By Shea717 on 11/11/2016 at 2:08 PM. Helped by Roger.

Now I've been a 10 year customer, have got 5 cars In those 10 years along with sending several of my friends there ,where one of them just bought there 2nd car from them so with that being said, I've giving them plenty of business . I've ALWAYS bought the extended warrantys along with gap insurance bc we do live in a state where people don't need to have insurance unless there's a loan on it and bc of my luck not being so great in these past 3 years you just never know. I've financed cars since I was 18 years old, to say the least I know how car dealships work & all the rules & guidelines but unfortunately 3 years ago I lost my job of 11 years and until recently didn't have good luck finding a GOOD job. So with that being said I financed a 2013 Nissan Rogue a lil before I found out about my job . My b/f of 15 years, which we have a 4 year old together as well, also got hit with the news about his job bc he works for a company that specifically merchandises Stop&Shop which that's where I was employed, fortunately he was able to keep his job and get the closest route to New Hampshire but still a long commute with that comes with ALOT of miles. Put it this way it's a 3 year old truck and has 131,000 miles on it but we had to do what we had to do We have never kept a vechile even close to 100,000 thousands but bc of. My job situation they wouldn't even touch me bc some things had to be put on hold which made me credit not as good as it was. And the new model rogue just came out so with the miles & the new model coming out it decreased our rogue a lot put it this way I owe 20,000 and it being worth 10,000 at the most . I'm completely flip floped at the moment so I have no choice and to ride it out for another year . We have always had our vechiles serviced at the dealership and have kept up on everything that needed to be done. Well first it was the air compressor, which is needed to have ac or heat, that costed$ 600.00, then the transmission, which would be $4000.00 which we did not have. We found out on Nissans bulletin that many customers with rogues between 2008-2013 were experiencing the same thing with there transmissions. No recalls though. Strange a 3 year truck with 131,000 miles & the transmission just goes... just didn't seem right but with there extended warranty only going to 100,000 we were clearly out of warranty. I had no choice to contact consumer affairs bc not only did we not have the money , we needed the vechiles for our jobs. They opened a case and got back to us within a couple days and for buying the extended warranty & being such a valuable customer, they paid for parts and we were expected to pay labor. Labor at dealerships are expensive anyways so our cost was 1050.00. Now that was the initial price I was told by roger who was our advisor.Which was still money that we didn't have. I had a 10% of service coupon with gave me additional 100.00 off . Which brought it down to 950.00 which still we didn't have. Being undecided & upset& fraustred Allan the service manager approached me with his concerns on what I was going to do. Explaining to him my past 3 years he said he could get it down to 900 but that's the very best he could do. Nissan has a one to One rewards in there service department and every dollar you spend is a percentage of the total which earns you money u can use on future services. Well knowing that we just spent 600.00 back in July we had just about 80.00 but bc you can only use 25.00 at a time which is completely ridiculous bc that's your money you have earned by doing service at there place , but it got the total to 875.00 which Alan & roger were both there when I said I was stepping out to cal my b/f bc he was the one paying for it so I could get the ok to fix transmission at the 875.00. Which yes it's better then 4000.00 but still money we didn't have . so we verbally agreed on the 900.00 in shop and to use 25.00 at the cashier counter in rewards. So while they had the truck in there shop I remembered that when I went to open the hatchback with the transmitter ,then tried with the handle it wouldn't open. See my b/f is the one that drives the rogue so I just thought I didn't know how to open it so I called roger and asked him if he would take a look for me. See the previous service manager ,Dave, used to take very good care of his customers, I was assuming that roger understood the circumstances we were already in with the transmission, that we couldn't afford anything else at the moment that he would just see if it was something simple, not to get a phone call saying that in fact it wasn't you Shea and he had to use force to get in there and the latch was broken and won't stay shut and that is 400.00 additional. Wow I almost had a heart attack bc Idk common sense and good customer service would have been for him or whoever to stop when they noticed that it wasn't opening the way it was suppose to be and give me a call and say hey I think we might have to use force to get in there so why don't we hold off until u r ready . The price is roughly 400.00 so that conversation did get out of hand bc he told me that the trunk wouldn't stay shut so that when got our truck back it would be flapping in the air . I was extremely angry. I told him I wasn't paying for it , that he or someone would need to figure out a way to make it shut bc that was unexpectable . The next day roger called and left a voicemail saying that the latch was still not working properly but the trunk now stays shut and the truck was ready to be picked up. We had got a rental car from Nissan 1 day prior to consumer affairs give us a answer bc roger told us even if they pay anything the rental car was free. And free throughout the fixing of our transmission. But come to find out talking to Allan that 1 day we had the rental car we were suppose to pay for but I explained to Allan what roger had said and he said he would honor it bc he said it. Which was fair . I contacted roger on Thursday morning and he let me know that the truck was fixed and we needed to come with rental car or we would be charged a day for it . With no notice , & the estimated time frame Allan gave me he said the previous Saturday so I told them if possible Tuesday bc that was my day off and I don't have set times when I'm out of work. I'm done when I finish my stores we did in fact make it to service department before they closed lucky bc roger started to over my bill . Where now he was saying it was 975.00 and I stopped him right there and said Allan agreed to 900.00 and I would use my one to one rewards for the 25.00 and that was the 875.00. Allan wasn't there so I asked roger to call him please since he was the one who said it the first time and then after calling over roger and going over it with him. Now all of a sudden he doesn't remember Allan or all of us talking about it . I was getting super mad, with my b/f & daughter there I was trying to keep calm until after he got off the phone he told me that Allan said he never said that . He said he would take a additional 25.00 off but that was it Seriously I've had enough. After all of talked about it for a good 15 mins that day while Allan was trying to fix my one to one points bc someone had spelled my name wrong and I had 2 different Accounts which I only had 1. I mean seriously who images all of this and I sure as xxxx wouldn't spend my entire night writing this . This or any of these experiences haven't EVER happened to me when Dave was there and I was explained things too and I was told I would be charged if I was I mean is everyone just out to make money these days. Nobody cares about the customers it's literally let's see how much I can get out of someone and honestly I'm truly reconsidering going elsewhere when the time comes to get a new car bc Honestly knowing that I have to deal with this every time I need something done to my vechile, bc when u have a warranty with a new car u go to the dealership like we ALWAYS have so that it doesn't void your warranty but it's not worth it to me . To literally think about everything in detail before I have to talk to these guys so that I'm he long run I'm not screwing myself. I'm EXTREMELY disappointed, angry, and was a loyal & dedicated customer and hearing roger keep saying well we didn't charge u to look at the trunk and the work we did . Really?!?? If u were charging me it should of been stating when I ask u to take a look not use force to get in and now I have to replace a 400 latch . I don't think so. That's not how this works works or at least it shouldn't be. And to make matters worst EVERY vechile that comes through service gets a free wash & vacuum, I just dropped a 1000.00 and I couldn't even get that ..... so needless to say I was lied too and paid 75.00 more then I was expecting

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

Disappointed

By Fedup on 11/8/2016 at 2:30 AM. Helped by Aaron.

I was there to purchase a used truck but it wasn't ready when I got there and the picture they had on their site didn't represent the true condition. Decided to go new but they didn't have the color I wanted. In the meantime I found one the exact color and everything at a lower price. I then told the dealership what I had found and the salesman said " Oh they won't sell it to you for that price! It's a trick to get you there and then tell you you don't qualify for those discounts". Well guess what the other dealership sold it to me for the low price in the add. I will not be back to Team Nissan. They are still holding my deposit as some sort of ransome....even though I was told it was a fully refundable deposit. I have emailed them 3 different occasions no answer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

We were screwed

By Stephen Bradley on 10/12/2016 at 11:29 PM.

We brought our car in for what we were told was a minor vapor leak. While they were installing a gasget they broke the fuel pump. So we had to pay $ 734.00 for something they broke. Idiots. I would not recommend these guys to anyone. When they tell you it will be a 2.5 hour job and it turns into 2 days and the quote of 229.00!and you end up paying $734.00 to get your car back. The car had no issues when we brought it, just an idiot light that wouldn't go out. So I guess we are the idiots who went to teAm Nissan. Never never again. Allen was great at excuses.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence Personified

By Anthony Salerno on 10/12/2016 at 11:09 PM. Helped by Zachary Josephs.

Had the most amazing experience. From the way my car was prepped to the sales staff and even management. Terrific all the way around. I have bought 3 cars from them in the last month. Each experience continues to get better and better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Salesman Dany Elnar made my purchase hassle-free!

By JohnC on 9/22/2016 at 5:19 PM. Helped by Dany Elnar.

My wife and I came in without an appointment to look at a used Chevy Camaro and we were greeted by salesman Dany Elnar. Dany was very professional from the start to the finish and did not pester us, but answered all of our questions. We ended up purchasing the car. Not once did he try to BS us or try any gimmicks. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to lease a car

By Tomjodi55 on 9/19/2016 at 9:40 PM. Helped by Richard K Boyle III.

Exceptional service every time. We are on our 3rd lease and I have had my niece and mother-in-law also lease Rogues as well. Our most recent visit was the best yet with terrific assistance from Rich Boyd. Every person I have ever had the pleasure to deal with has been friendly and professional. They are the only place for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Justin Shockley - Salesguy of the Year!

By Alex S. on 9/8/2016 at 1:20 PM. Helped by Justin Shockley.

Recently, my family took our son for his first new car. We visited several dealers who were happy to talk with me or my husband but, even after being prompted, would not talk to our son (age 21). This was our son's purchase - not ours - we were simply there for moral support. Justin Shockley was the only salesguy to speak directly with our son and was amenable to negotiating what we all believe was a fair price. Justin treated the entire family with dignity, respect and, best of all, humor. This is our third new car purchase at Team Nissan and we could not be more pleased. Thanks, Justin for making this experience less stressful and much more pleasant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pressure Free Car Shopping!

By GoneRogue on 9/2/2016 at 2:45 AM. Helped by Zack,Josephs.

We stopped in late on a week night. Looked around outside at the cars, with no dealers around outside we went in and found Zack Josephs and asked him to test drive a Rogue. He got right to it, finding exactly what I wanted. He was professional and extremely polite. When we returned a few days later, he had everything ready to go upon arrival. He even signed paperwork in the children's playroom because our kids were with us! I would absolutely go back and recommend Zack to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Team Nissan makes car leasing affordable!

By L & G Sheldon on 9/1/2016 at 9:13 PM. Helped by Zack Josephs, Justin Shockley, Sales Mgr Rob, Jacob Clark.

How lucky are we? We found Team Nissan's Zach Josephs and Justin Shockley in the nick of time! Just made a terrific lease deal and are happy with both the beautiful 2016 Rogue and the professional way they treated us. We were in the process of turning in a lease made with our current dealer in response to all their "come-ons". As this would've been our 3rd lease with them, we were hoping they'd work to stay within our budget and meet us part way as we'd gone well over the mileage, however we left disappointed and feeling no benefit from the 6 year relationship. The next day we saw the mailer from Team Nissan showing their special offers, and decided to call to be sure we'd read it correctly. My husband spoke to Zach Josephs who encouraged us to come in to discuss the offers. Zack and Justin Shockley really listened to us, and worked diligently and with transparency to get us to a deal we could afford. They worked closely with Sales Manager Rob and Finance Manager Jacob Clark, all four of them staying well after closing time to make it happen. We drove away in our new Rogue the same night and couldn't be happier! Team Nissan provides great customer service, with the added benefit that Zack and Justin are knowledgeable AND entertaining! Looking forward to working with Team Nissan for years to come.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best car purchase I've ever made

By Lynette on 8/23/2016 at 12:31 PM. Helped by Zachary Josephs, Jim.

My salesperson Zack Josephs was awesome. He found exactly want I wanted in the price range I was looking for. He was very professional and worked hard to get me the best deal possible. Jim, the finance manager was great as well. He fought with the bank to get me into the car I wanted even though my credit isn't the best. My new car is beautiful and I couldn't be happier. I am going to tell anyone I know who is looking for a car, to go see Zach and the team at Team Nissan. They are by far the best dealership I've ever dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service!!!

By Mizzlechick on 6/12/2016 at 3:39 PM. Helped by Mike Fiala.

I'd like to thank Rob and his team at Nissan. Car number 6 with them now and they never disappoint. The relationship we've established at this dealership is that of family..... And family always has your back..... I'm a very picky person with my vehicles, but Rob and his team make the experience quick and painless. Win for Nissan!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Cannot Be Trusted

By Marcia on 3/27/2016 at 8:12 PM. Helped by Roger Burke.

We went to Team Nissan yesterday to inquire and possibly test drive a Murano and a Rogue. We are just inquiring and specifically we are not buying yet. Agent Roger Burke said assured us that they will not do a hard inquiry. But guess what? We learned they did. How can you even trust buying and dealing with them if there was deception outright just on the inquiry phase?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What an experience!!

By jlemoine1988 on 3/13/2016 at 9:29 PM. Helped by Nick Croteau.

I live in Nashua NH. Peter's Nissan of Nashua is right around the corner from where I live and initially i went to Peter's for the convenience in location of the dealership. Peter's gave me their "best price possible" and I felt they were not being honest. I compared that offer to Team Nissan and they blew Peter's offer out of the water. The price they offered me was over $20 less a month than Peter's. I called Peter's back with the offer Team Nissan offered me and they all of a sudden could match that price. Out of principle I went to Team Nissan as they gave me the best price the first time and they weren't playing games like Peter's was. Once i arrived i was greeted by Nick Croteau and his Sales Manager. They exceeded every expectation and i was in and out with a new Rogue in less than an hour. I recommend Team Nissan without reservation. Thanks again Team Nissan!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experince by far.

By Tom & Diana on 2/13/2016 at 5:59 AM. Helped by Justin Shockley, Dave Miville.

It has been our pleasure to work with our salesperson, Justin, and Finance Manager Dave. They were very knowledgeable and helpful, as well as very pleasant. We explained our needs and they were able to meet them without being pushy and overbearing. We felt like family members. Keep up the good the good work boys. We will be sure to recommend you to others that may be looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service above and beyond

By Edw/Altima on 1/22/2016 at 5:52 PM. Helped by I cannot remember the gentleman's name.

Stopped in to get advice on how to change out a light bulb on my 2006 Altima (this is not as straightforward as you think) Expected to have to wait, etc. They told me to pull car into the shop, showed me how to change out the bulb (I already had the bulb, they didn't even get the sale!), and made sure it was done correctly. Turns out, wasn't even the bulb, was the wire that was corroded. They fixed that (cut off corroded piece and put new one on), got me on my way in about 15 minutes. They did NOT have to do that, but they did. Not sure other dealerships would do that. I appreciate them taking care of a minor problem that (as usual) was not as minor as I thought! This is excellent service. I would go back here, and would recommend you do too!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They didn't put oil in

By agy22 on 1/16/2016 at 4:24 AM. Helped by I don't know his name.

I went in for an oil change. Within 2 weeks my car was making a horrible sound. I checked the oil level and I had less than 1 quart of oil. I brought it to a mechanic and there was no leak to be found. Adddd more oil and the sound was gone. Checked again regularly and my oil levels were full. Someone drained my oil and didn't put any in. I hope they did the rest of the repairs they charged me for.

I would not recommend this dealer.