Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4  
Friendliness
5  
Overall Experience
3.7  
Price
5  
Quality of Work
3.7  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

2.8  

2   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Paying 2x's for the same item

By Judy321 on 6/2/2017 at 2:38 AM. Helped by Don't know.

Two weeks ago I took my Highlander in for the 50,000 mile service and was told that they replaced the left hand tag light. I am in Galveston on yesterday and was stopped because the light was out. Go figure I paid to have that burned out light with a new one. So today I paid AGAIN to have that light replaced.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Mark Brown!

By SuzieK on 10/24/2015 at 4:55 PM. Helped by Mark, Thomas, Sean.

Mark Brown and Thomas Richard made our experience of buying our new Highlander very easy. Their expertise and detailed explanation of service and pricing built our confidence in the product and tha dealership. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

greatest car buying experience ever

By richard,magee2001 on 8/31/2015 at 9:22 PM. Helped by Chris Lagrange.

I wanted a great truck and I went to see Chris Lagrange. He helped me find my perfect truck and at a price I could afford. He made my truck buying experience great and I'll recommend him and team Toyota to everyone I know!! I will also go see him if I am ever in need of another vehicle! Excellent all around experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team excellent

By djennings71 on 6/3/2015 at 4:50 PM. Helped by Manny, Lee Hogan.

Choosing Team Toyota was an excellent decision and I couldn't be happier. Searched around at different dealers and was not moved to do any business. Finally went over to Team and everything seemed right. The entire team were outstanding, and Mr. Lee Hogan really shined. He was more than a salesman, he was a friend. Will definitely refer all family and friends! Great! Great! Great! Team Excellence!!! D Jennings

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Super Service!!!

By Booga on 5/30/2014 at 2:54 AM. Helped by Steve Lobue.

I went to Team Toyota as one dealership in a list ones to visit for prices and deals. I was very happy to meet and deal with Steve Lobue at Team! He was extremely knowledgable, friendly, informative and helpful. He was very honest and up front about prices and options and spent a lot of time with me to answer my questions. He never pressured or rushed me and was really fun to deal with. Super nice guy and really knows his stuff. Got a Tundra and a good the deal for more truck than I thought I could afford, and for one that really holds its value. The dealership was spotless and you could tell the people there enjoyed their jobs. Excellent dealership!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I had an issue regarding the child safety features of a...

By AKunjappy on 11/20/2013 at 10:15 PM. Helped by Brett Kemp, Preston Peterson.

I had an issue regarding the child safety features of a car I purchased from them. Long story short, I was lied to just to make the sale. When addressed, I was ignored for months. Finally, Brett Kemp returned my phonecall and was so rude and degrading to me as a person I had to file a complain with the BBB. This man needs to learn what the definition of manners and respect is, especially to women. Brett Kemp is the GM of the dealership so you would think he would represent the company well...WRONG. I have bought numerous cars from them before so this was definitely a disappointment. If you have children, check facts ahead of time because the men selling the cars do not know the cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Russell helped me purchase my lease. He was patient and...

By Jimpelton on 10/31/2013 at 1:14 AM. Helped by Russell.

Russell helped me purchase my lease. He was patient and understanding and showed me the features on the new tundra even though I wasn't going to buy it. Plus he is a fellow military veteran. Everyone go see Russell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

I came to look at a used car at team but was not able to...

By davidmitchelli on 8/26/2013 at 7:03 AM. Helped by Vic.

I came to look at a used car at team but was not able to be financed. Vic was a nice sale person and he treated me like his son not a customer. He invited me to eat a hot dog. Ill have to wait awhile to get my next used toyota but I like team toyota. i went to a few other places and they werent friendly at all because i owe a lot on my current car.

I would recommend this dealer.