Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By bobf on 8/23/2017 at 1:54 PM. Helped by Mike Elliot - Service Advisor.

I have always received excellent service from Team Toyota. I have one Service Advisor that I deal with and his name is Mike Elliot. Mike is always professional and courteous and always explains in detail the service that has been done to my vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very timely

By Sridhar Manyem on 8/22/2017 at 5:06 PM. Helped by Not sure.

The service center reps were very courteous, set expectations on time and cost properly, and were very considerate in providing drop-off and pick ups.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence is the name of the game!

By Laurie Davis on 8/22/2017 at 8:22 PM. Helped by Steve Vita.

My experience with Princeton Toyota was great from the salesman Steve who sold me my new car to the person who installed my remote starter.Every person I needed to see along the journey was friendly, knowledgeable and helpful. Even the waiting period was enjoyable, for they have theater seating with a big TV, vending machines, and a quiet area for reading or using Internet with your laptop and even a kiddie corner. All basses covered. Excellence from beginning to end. Great Job Princeton Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

very professional

By lorraine55 on 8/22/2017 at 6:52 PM. Helped by Barry Allen, Ramy E.

all departments from service,sales team and finance were very professional. They were able to explain all aspects of the sale and demonstrated the workings of the new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and friendly

By Conent Customer 1 on 8/22/2017 at 6:45 PM.

Rob provides customers with a professional, friendly, non-pushy sales experience. He shows care for the client and is transparent throughout the process. When Rob was called to a meeting and I stopped by while getting my previous car serviced Roger, a colleague next to Rob, was also very helpful and went out of his way to show me the vehicle that I was interested in leasing.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

excited

By Retirement Car on 8/22/2017 at 5:15 PM. Helped by Reggie.

Lots of different departments helped us and they were all knowledgeable. This was a process but in the end very satisfied. Would recommend dealership again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great purchase

By Richard on 8/22/2017 at 6:35 PM.

After a quick search of the website and a call to the dealer we were in for a test drive. The used Honda was in excellent shape and a good price. The paperwork was completed and all of concerns were answered. I would go back for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales team

By Al Imhof on 8/22/2017 at 6:11 PM. Helped by Steve Vita.

Steve Vita and the dealership as a whole was first class all the way. They were very reasonable, explained things completely and it was a very stress free purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people with good values

By kckcsky on 8/19/2017 at 6:35 PM.

Love, love, love the Honda!!!!! Just as we were about home, Schuyler said, "Barry is a good name for a car." "I am going to. call my car Barry." Thank you so much for everything. You are so lucky to have two great kids who are well on their way to leading good lives. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Cheryl on 7/29/2017 at 10:56 PM.

Andrew was very easy to work with. Went the extra mile to make sure I made the right deal! He was honest and straightforward. Extremely knowledgeable and pleasant to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By francisco gonzalez on 7/29/2017 at 7:05 PM. Helped by Andrew brand.

Highly recommended great service, ask for Andrew Pereira. He will make sure you get the best deal available in order for you to drive home today.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very reliable and have urge to negotiate will customers

By mkgodfred on 7/23/2017 at 4:25 PM.

Very convincing and willing to assist even when the vehicle I planned looking at was already sold They made sure I look throughout the rest of fleet and got something I could afford Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy, extremely helpful, and very knowledgeable.

By Briggz252 on 7/20/2017 at 1:11 PM. Helped by Derrick Battle.

I recently purchased a 2017 Toyota Camry and I am extremely happy and satisfied with the car and the service I received. These guys at Team Toyota in Princeton are the best of the best, just a different warm welcoming feeling when you come here. I highly recommend this Team Toyota in Princeton/Lawrenceville you won't be disappointed!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buying Experience Ever!

By kd718 on 7/19/2017 at 5:03 PM.

Team Toyota is awesome! The minute we walked into the the dealership, we were greeted by knowledgeable, professional, and courteous staff. Our sales representative, Michael Hillocks, made our buying experience even more enjoyable. He was extremely helpful and really took the time to fully explain the different options available on all Corolla models. Once our decision was made, Michael made sure that everything was handled in a timely fashion, and answered any and all questions we had. He is an asset to the dealership! Thanks Michael, and the whole Team Toyota Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, sincere and understanding

By Golf r on 7/18/2017 at 8:30 PM.

Great experience. The salesman, Barry Kramer was very professional. Told him what we wanted and price range. He worked with us in a very professional manner and was very understanding with the price of monthly payments. I would recommend anyone looking for a car whether new or used to visit Team Toyota and ask for Barry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!!

By Mary on 7/8/2017 at 12:25 PM. Helped by Colleen MacCracken.

By far the best experience I've had purchasing a car!! Great professionalism, great response time and great salesman (shout out to Barry Kramer who assisted in the purchase of my new vehicle) very happy and extremely satisfied!! Thank you Team Toyota of Princeton! Was a pleasure doing business with you. 😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Milce on 7/7/2017 at 9:35 PM.

Barry Kramer was our sales rep when we came looking for a used avalon. Very efficient processing the sale including financing and changes to our insurance coverage. I would return to Team and Barry for any future car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Robert Grasmeder on 7/3/2017 at 2:40 AM.

They were super helpful buying a car. It was the first buying a car and they were not pushy at all. They gave me time to think about the car and very good pricing. They showed me a great car and cleaned it very well with great attention to detail. The internet pricing was good and everything was easy to do.. My salesman Andrew and the manager were great. Will go back to get a car again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm so please

By NIVIA SORIANO on 6/18/2017 at 2:48 AM. Helped by I also talk with someone else he was very good as well.

I'm glad that the price was not different from the add. It so important to see the transparency in the deal. But the most important part is who represent the dealer, my sales person was so pleasent and flexible im so happy with my purchase

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and unhelpful

By canhchua on 6/28/2017 at 7:11 AM. Helped by Marcus Stone, Adam Gruber, Andrew Dasher.

What you'd typically expect from shady, dishonest car salesmen and management! You either stay away or triple check everything. My wife and I were interested in purchasing a brand new 2017 rav4 xle. We worked with Marcus Stone (sales rep). He gave us a price of $31,900 on what we were searching for. My wife mentioned an online pricing on their website of $31,051 in which he said he would honor. We test drove the car, even though we've tested it out in other dealerships and made sure everything was perfect. Negotiations were based off of the $31,900 pricing as a full value sales point of the car. We bought the car, they go over extra attachments and unnecessary warranties to get a little more revenue out of the sale. Sign papers, etc... fast forward... Marcus Stone hands me the keys & window sticker that said the value of the car was worth $30,052! NOT $31,900 and NOT $31,051. We negotiated under the impression that the car was worth $31,900! That's close to a 2k difference... I call bait and switch. I've already signed papers; they had me by the xxxxx. Sales manager Adam Gruber did not budge on any type of compensation or solution but only to say "sorry." Not a good management approach, since I am in management myself... he had no ounce of problem solving skills. I also questioned, why would you honor $31,051 when the sticker price was $30,052, so you are honoring an extra cost to me for 1k?! That's ridiculous! Marcus Stone nervously denied giving me a price of $31,900 even though I had it in writing while jotting down notes. Another manager named Andrew Dasher was brought in and gives me a lousy check of $200 as a way of "meeting me in between" for the difference in value and promises me "internal costs" or possibly free services later on in the future to get me out the door. He said the car was actually worth more than the sticker price of $30,052 because it had some sort of pulsing lights added and should've had an updated sticker price on it. I told him at the end of the day, it's totally false advertising, it doesn't matter how much you SAY the car is worth except for IN PRINT: the price tag says that it's $30,052, NOT $31,900. I drive off in agreement for $200 check and had to rush to work. Fast forward again, I bring in my old corolla to get a promised free car detailing, it gets rejected for a detailing by Andrew Dasher (sales manager) he said he'll only do a free car wash and quick vacuum. He had every opportunity to make this right for me... How many times are they going to lie and drop the ball? I'm going to seek out other channels of surveys or reviews until this complaint gets noticed. Lowest rating all the way. I'm actually in the market to buy another car, take a wild guess where I'm not gonna go?

I would not recommend this dealer.