Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Ellen on 9/19/2019 at 11:35 PM. Helped by Omar.

I have had my car serviced at Tejas Toyota many times and I am never disappointed. Omar, my service advisor was very professional and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

55,000 mile service

By James on 9/17/2019 at 6:08 PM. Helped by Do not remember.

Excellent! I was kept informed and advised of areas to watch in the future. The waiting room was comfortable and enable me to take care of paper work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jms on 9/4/2019 at 5:08 PM. Helped by Eric(manager collision), Chris Brown(service department).

My experience was phenomenal! My vehicle was repaired superbly, efficiently and fast!🤗 Thank you so much! I recommend Tejas Toyota dealership Life saver! Awesome! Fantastic!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By R&A on 9/14/2019 at 12:12 AM. Helped by Chris Brown.

The service department got my vehicle in and out in a timely manner. I also got a loaner vehicle, this, didn’t have to sit around waiting all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Billie on 9/12/2019 at 10:14 PM. Helped by Chris Brown.

Great friendly fast service. Thank you Chris Brown for taking the time in pairing up my phone with the 4 runner. Also greeting customers with a smile makes 1 feel important.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Repair Experience Ever

By Me on 8/22/2019 at 10:20 PM. Helped by Omar.

Call the schedule appt that fits my schedule. Took car in for repair and in no time at all it was done. No problems Great customer Serv....LOVE IT!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Scheduled maintenance

By Johnson, C on 8/12/2019 at 8:19 PM. Helped by Omar Angel service rep.

Great experience. Employees very polite and helpful from directions on where to go to the length of visit to checkout. This was my first visit as I have recently moved to kingwood.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleasant experience

By TR4 TrailP on 7/18/2019 at 4:30 PM. Helped by Don’t remember.

Nice, informed courteous staff. Thorough search of service history and recalls- explanation of found items with expedited turn around Coffee was good and free donuts of all varieties as well for those of us rushing in the morning.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Tried every way they could not to honor warranty

By Drus4040 on 7/3/2019 at 4:05 PM. Helped by Omar Angel.

When I paid for my car they said thank you I said where is my car. They said out in the parking lot across the driveway. I asked them to bring it up to the door waited no one came so I walked out to get it. I am 75 years old and was a very hot day. You would think that they would have car pulled up when I paid. Very unprofessional. When I walked in both times no one acknowledged that I was there very poor customer service. I have always thought common courtesy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By iellis15 on 6/11/2019 at 9:25 PM. Helped by Can’t remember,.

Exceeded my expectations today. I scheduled an appointment on Saturday for today at 7:00 am. Needless to say I called at 7:19 am to see if I can come for 8:00am. When I arrived I was greeted by name and they said it shouldn’t be long. My service technician came in told me what services they recommended and I agreed. I was on my way by 9am. The coffee was good but not as good as the customer service. I have been to many dealerships but It is no comparison to Tejas Toyota. Great Job Guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Friendly Service Department

By Toyotaservice19# on 5/29/2019 at 4:13 PM. Helped by Chris.

Each time I have had dealings with the service department , I have appreciated the treatment received from telephone scheduling until check-out is complete. Chris, I believe was the name of the agent who checked the car in. He was helpful as well as patient....totally courteous and indicated that he wanted the best for the customer. The waiting area is comfortable which makes time go more quickly.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Repairs to Toyota Highlander

By Tamwill on 5/13/2019 at 5:21 PM. Helped by Chris Brown.

My repairs were complete except for one of them. I had asked for the Bluetooth Audio to be checked as I have been unable to pair my phone to the Bluetooth thru my Highlander. Also, when I picked up my vehicle the clock time was incorrect and not set to the correct time after the repairs. Other than these two issues everything was fine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

General Maintenance on vehicle and new running board.

By rosienacey on 4/18/2019 at 3:41 PM. Helped by Kim Hardin (she was great to work with).

Tejas Toyota has always been a great place to take my vehicle. The personnel are always very friendly and helpful and inform you on what needs to be done on your vehicle, but you aren't pressured to make the decisions all at that time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful and great to work with

By D Mc Whirter on 4/16/2019 at 3:07 PM. Helped by Kim Hardin.

The service was great and Kim really took the time to let me know what all needed to be done to my truck and how they do it. She did an excellent job with my truck thanks to everyone who had any thing to do with my visit to Tejas Toyota and I will recommend them to everyone I can

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service on Tundra

By Bobstoytruck on 4/5/2019 at 3:08 AM. Helped by Kim.

I took my truck in for routine maintenance early on a Wednesday. Kim was there to check the truck in just after I parked. She was very professional and also friendly and made me feel welcome. Kim explained the work that was done as well as options on recommended additional service. The work was completed quickly and I would recommend this dealership for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By B Minyon on 4/2/2019 at 12:28 AM. Helped by Chandler.

I had a great experience at Tejas. The process didn’t take long at all everyone was very helpful and friendly. They work with you until you are satisfied. Chandler was the best salesperson!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service dept

By retired on 3/27/2019 at 5:31 PM. Helped by John.

From scheduling, reminder, to greetings, transportation, explanations of service and of cost, the personnel and the job done were all excellent! I was to have a oil change and was called to have a recall done at the same time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service! Will use this Toyota dealership for

By Cars on 3/27/2019 at 3:24 PM. Helped by Kim was great with explaining the maintenance and other services I needed..

Kim is very knowledgeable, helpful, friendly, and a great asset to To this Toyota dealership. Kim made sure I was satisfied and happy when I went out the door!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Jim on 3/19/2019 at 5:41 PM. Helped by Howard, our service writer.

Excellent service. Howard was our service representative and was very very helpful and friendly. He listened to what we had to say, was very upfront with the service technicians appraisal, and got the work that we wanted completed within the same day. It was a very good experience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Poor customer service

By Antuc on 3/11/2019 at 9:52 PM. Helped by N/A.

Waited for over30 mins for someone to check me in then skipped over in line because they didn’t know who arrived first after co-worker to him I was first.

I would not recommend this dealer.