Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People, Great Service!!!!!

By DJ on 9/14/2019 at 2:28 PM. Helped by Brenda in Quicklane.

I visited the Quicklanelane service area yesterday and was totally blown away (Brenda was awesome) . The people were friendly, my vehicle was taken in promptly and the oil changed, tires rotated (part of my service package) and I was on my way. Great dealership!!! I will definitely keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QuickLane is fast and efficient

By Shay on 9/7/2019 at 2:21 PM. Helped by Brenda.

Brenda in the QuickLane is incredible, for the past seven years I’ve been living here she has been my go to, I would dream of going anywhere else. Quick and friendly service, I don’t think there’s a customer who’s name she doesn’t remember.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Sprinkler on 8/26/2019 at 3:29 PM. Helped by Brenda - Quick Lane.

I don’t own a ford but the service at the Quick Lane @ Terrace Ford on Walkers Line is the best , always friendly and great care to detail Thx Brenda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Courteous and Efficient

By Jim on 8/26/2019 at 1:09 PM. Helped by Brenda in Quick Lane.

Came in for oil change and tire rotation. In and out in no time at a fair price. They even washed my truck before they gave it back to me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dennis is the best!

By Cirvine on 8/15/2019 at 1:43 PM. Helped by DENNIS FARKAS.

From the moment we first stepped into Terrace Ford to the following week when we picked up our vehicle Dennis was professional, knowledgeable and friendly! Thanks "Uncle Bobby!"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By crafty5 on 6/25/2019 at 10:24 PM. Helped by Brenda.

Went to dealership for the Works on my Ford Edge.I was met with the friendliest person @ the front desk.Brenda was very pleasant,and helpful,Got me in and out in no time.Thank you Brenda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always there for me

By JMS on 6/22/2019 at 4:56 PM. Helped by Brenda - Nick.

Once again Brenda and her team came to my rescue - squeezing in an unexpected oil change on a busy Saturday so I didn’t have to delay my departure to the cottage. Thx again Brenda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Customer Service resolving previous issue

By Disappointed on 5/30/2019 at 5:10 PM. Helped by Andre, Melanie.

Recently under new ownership & the new manager Andre was great to deal with. He takes the time and listens to your concerns. Customer satisfaction is a top priority now it seems. Melanie on the service desk was efficient and a pleasure to deal with. I am quite pleased with the work the body shop did replacing my bumper.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Richierich on 5/3/2019 at 11:16 PM. Helped by Andre.

The sales team was excellent in explaining and understanding my needs. The process seemed much more fluid in comparison to other past purchases. I recommend anybody wanting a ford to make sure you visit. You will not regret it.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

No to happy

By Unhappy on 4/18/2019 at 4:35 PM. Helped by John Kekilli.

Bought 2015 escape from terrace used. There was some peeling paint on bottom of door so we took back for repair were given courtesy car, that was nice. Unfortunately the repair on the door was awful, just put putty over top so you can’t even see the hem on bottom of door then painted and left about 6 inch run that you can’t miss. Excuse is they used different shop so now we are stuck with this lousy repair. Needless to say not returning

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great purchasing eperience dealing with John K.

By Tarad on 3/12/2019 at 9:18 PM. Helped by John Kekilli, Danielle Murphy.

We just picked up our new truck that we purchased with the help of John Kekilli. He was very knowledgeable and and also very efficient. THANKS for everything John! Tara & Gary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazzzing Experience!

By Musu on 3/1/2019 at 6:05 PM. Helped by Tammy White.

I recently bought my Lincoln MKZ and called Terrace Ford to book an appointment for recall. Tammy White the service advisor was so professional and polite person. She made sure to hear all my concerns about my car and she offered a full check-up and made sure to get the part before my appointment. I will diffidently recommend them for anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with service

By Female driver on 2/22/2019 at 5:37 PM. Helped by Tammy.

As a female I appreciated the professionalism of the staff and that my concerns were taken seriously when I brought my truck in for service. A loaner vehicle was arranged for the 2 days it was in, minimizing the inconvenience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long time customer and I intend to keep it this way

By kostiko on 2/14/2019 at 12:10 AM. Helped by Melanie.

I never bought a car at this Dealership but I was using their knowledge in mechanical field for years now. Either regular maintenance or repairs to the various Ford or Lincoln cars that I used to own along the years. And I must say that always I've been treated courteous and my cars were fixed as expected. If needed, I was offered either a courtesy car or a meaning of transportation, at my convenience. Curiously, unlike other reviewers here, all my calls were answered promptly and I was updated regularly about the status of maintenance/repair. It is fair to say that I (and my cars) was treated very well. So the five stars rating stays.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy customer

By Trucker happy 123 on 12/1/2018 at 1:27 PM. Helped by Gabe.

A very welcoming dealership. With Gabe our salesman buying a vehicle was easy. We experienced pleasant and prompt service with buying and picking up our vehicle. Thanksguys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT

By MASON on 8/7/2018 at 5:52 PM. Helped by MARC.

QUICK AND FRIENDLY SALES. MARC WAS EASY AND FRIENDLY TO DEAL WITH. GO CHECK THEIR SELECTION OUT FOR YOURSELF. TAKE YOUR TRADES IN FOR QUICK NUMBERS FROM THE UNITED STATES FOR TOP DOLLAR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Wilf on 2/1/2018 at 4:11 PM. Helped by Many different ones.

I do not even come close to understanding some of the other reviews. I have been going to this location for years and have purchased a car from them. My experiences have always been top rate. The service people are pleasant and very professional. If work needs to be done they carefully explain what needs to be done in a language that one can understand. The work that they say they are going to do is always done. I have had many problems with other dealership service departments that include work not done, work done that was not really needed and attitudes that made me feel that they were doing me a favor by working on my car. At this location I feel confident that the work agreed to will be done professionally. This feeling is so strong that I drive from Mississauga to have my cars maintained at this location. If the work will take time to complete there is always a customer van that will drive you to a location and pick you up. I would highly recommend this location. Especially if you want that confident feeling that what they say they are going to do will be done in a professional manner. In other words if you enjoy peace of mind when having your car serviced then come here.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you have hours to waste, go here

By FordReview on 1/11/2018 at 4:20 PM. Helped by Service desk and body shop.

As the title says, if you are someone who can spend hours on the phone and be transferred back and forth all the time. Go to this dealership. If you want to be put in place because you are calling so many times and have questions about the status of the work, use these guys. If you want to work with a team that promises you updates and never calls you back, use these guys. If you want the work to be done on your car and complete the incomplete work at home, go to this dealership. Me and my family have gone through many dealerships, and vehicle makes. This dealership comes with tons of chill, 'I don't care', 'it is someone else's role to help you' attitude. In my world and where I come from, a team like this would be let go and restructured very fast. If not let go, these employees would probably be downgraded to washroom cleaning duties.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Very Bad Customer Service

By Ford123 on 11/11/2017 at 8:40 PM. Helped by Don't know names.

This location has very bad customer service in their service department. Always claiming that they are busy. Never pick up the phone. If they are that busy, they should afford to hire more people. The staff are not even apologetic for their behaviour. They make it sound as if they are doing us a favor.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

called for recall

By BRIAN SULLIVAN on 10/13/2017 at 1:47 PM. Helped by Kevin.

I got a letter from Ford Canada that i had a recall on my 2013 Ford F150. i am leaving for florida in a couple days and thought i would check to see if Terrace Ford could make it happen. I called and talked to a Kevin Caetano who was very helpful. He was going to squeeze me into their hectic schedule but unfortunately they did not have the weird part in stock. When i get back I will be sure to give Kevin a call for my future work on my Ford. Thanks Kevin

I would recommend this dealer.