Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

BOLD FACE LIAR

By neverdobusinesswiththem on 4/28/2017 at 4:34 PM.

Watch every word that they say...they will change your contract numbers on you.say they don't know what happen....computer era......will not fix the numbers.....make them prove it and get a signature..with a copy...if you want a NISSAN...GO TO FAYETTEVILLE..RALEIGH...anywhere but lumberton.. They do FRAUD..WORKer's..AND WILL NOT CORRECT IT PROPERLY....PURE SNAKES... Especially...the managers in the tower. Beware ..run as fast as you can...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Watch out for service department

By Deborah White on 12/31/2016 at 1:11 AM. Helped by Chris Spaulding - service manager for Terry Chaplain.

Bought a new car from them and all was well, until navigation system messed up. They replaced it after a yr, with and refurbished one. Turns out it is a year older than the one I had. Then I had a bad door seal leak and water standing in the floor boards. They replaced carpet, had rusted floor pans. They said they sanded and coated it with something to prevent it from rust through. Well drain stopped up on sunroof and flooded carpet again. They pulled it out to replace and guess what...rust every where. The service manager (Chris Spaulding), will lie over and over to your face! Now I have a odor if bleach in my car so bad, that I've gotten sick... burns my eyes, nose and throat. Warranty work on my car has ended with a new car with used and older parts on it......

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

atvertising cars for sale and do not have them for sale

By dabb on 12/7/2016 at 4:50 PM. Helped by dont no name.

Advertise used car for sale, come to the store and this car is not for sale. This is happen the second time in less then a half year. Waisted my time and money. Will not recoment to friends an family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You!!!!!!!

By Stephanie Taylor on 6/28/2016 at 2:11 AM.

Mr. Chaplin went above and beyond to make sure my concerns were his priority. I was in a buyers remorse situation and needed a way out. So I called him the morning of June 27, 2016 and by the end of that day Mr. Chaplin had me in a car that was more suitable for me. Today was big relief! He only spoke to me on the phone but managed to put me in a car that I absolutely love. So I will tell everyone I know about Terry Chaplin Nissan. I know I said thank you already but I will say it again THANK YOU!!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Customer Service!

By Connie on 6/26/2016 at 4:19 PM. Helped by Gerry Guzman.

Once again, Mr. Chapin and his staff delivered awesome customer service. This is the second vehicle I have purchased from Terry Chapin Nissan; he and his staff continue to provide personalized care to ensure you get the vehicle you desire at a fair price. I was so impressed with Mr. Chapin's honesty and transparency during my first purchase, that I sent my daughter and son-in-law to purchase a vehicle here. Of course, when I decided to upgrade, Terry Chapin Nissan was my first choice. Despite my wonderful experience before, in due diligence, I researched and spoke with staff at other dealerships - no other dealership matched the level of professionalism and courteous customer service I received at Terry Chapin Nissan. I have recommended others to this dealership and will continue to do so - Mr. Chapin and his staff value their customers and go above and beyond to provide complete satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Chapin went out of his way to find our perfect car!

By Rick and Tonya on 6/18/2016 at 3:49 PM. Helped by Joe Gooden.

This is my second purchase at Terry Chapin Nissan. Both visits ended in excellent vehicles and excellent customer service! This time, I went in looking for a very specific car that Mr. Chapin had to locate. There was only one of them within a 350 mile radius and he got on the phone and made sure he was able to get that vehicle on his inventory. I was very specific on the color and features I wanted in a car, as well as price. The vehicle that I received had everything I wanted and more while still keeping me within my budget. The staff went above and beyond to ensure we got exactly what we asked for! This may have been our second purchase from Terry Chapin, but I guarantee you there will be many more in the future! If you or someone you know are looking for a great vehicle, with staff that goes out of their way to ensure you get it all while not hassling you, then there is no reason to go anywhere other than Terry Chapin Nissan! Richard and Tonya Shaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Chapin went out of his way to find our perfect car!

By Rick and Tonya on 6/18/2016 at 3:44 PM. Helped by Joe Gooden.

This is my second purchase at Terry Chapin Nissan. Both visits ended in excellent vehicles and excellent customer service! This time, I went in looking for a very specific car that Mr. Chapin had to locate. There was only one of them within a 350 mile radius and he got on the phone and made sure he was able to get that vehicle on his inventory. I was very specific on the color and features I wanted in a car, as well as price. The vehicle that I received had everything I wanted and more while still keeping me within my budget. The staff went above and beyond to ensure we got exactly what we asked for! This may have been our second purchase from Terry Chapin, but I guarantee you there will be many more in the future! If you or someone you know are looking for a great vehicle, with staff that goes out of their way to ensure you get it all while not hassling you, then there is no reason to go anywhere other than Terry Chapin Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sign and Drive

By tcg4apple on 6/12/2016 at 8:46 PM. Helped by Joe Gooden.

The customer service at Terry Chapin Nissan is top notch! We drove away with 2 cars and a 2% interest rate! We will certainly be back in the future. Shout out to Joe for his friendly and approachable salesmanship, Mr. Chapin for his customer service and savvy financial expertise, and Ashley for answering all of our questions! :) Thank you, Terry Chapin Nissan! Michael and Tammy Gore

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry Chapin Nissan

By Mattv on 5/25/2016 at 2:10 AM.

I just wanted to take the time to thank your dealership for a wonderful car buying experience. I have purchased more than a few vehicles and therefore have had quite a few car buying experiences to draw from. I have to say your dealership provided me with a stellar, hassle free experience. Keep up the amazing work. I will be recommending your dealership to any friends I have who are seeking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer around!

By aishahoskins on 5/19/2016 at 2:44 AM. Helped by Joseph Gooden.

I have purchased a few cars before but the level of courtesy, honesty, and professionalism that I encountered was amazing. Terry Chapin made sure that after working a 12.5 hr shift, all of my paperwork was ready to be signed and all of my questions were answered. Ashley had a bubbly personality and went above and beyond to make sure I had all the coverages and warranty for my car. Joseph took the time to go over all of my car features and answered all of my questions. I have never been to a dealer in which the owner took the time to sit me down, go over my paperwork and answer questions.. I have always experienced the "hidden manager in the back" The deal was worked out over the phone the day prior and not only did Terry keep his word, he also worked out the numbers to make sure I received additional discounts. Thank you so much Terry and staff for putting me first!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By K3niann2008 on 4/25/2016 at 2:09 AM. Helped by Gerry.

Treated with upmost respect and they were determined to get me in a car I will definitely keep doing business with Mr. Terry Chapin and staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gary Janney

By gary&joannejanney on 4/11/2016 at 4:08 PM.

I turn 78 years old this month. With that said and having purchased approximately 28 vehicles since I was 21. At Terry Chapin Nissan the experience was so much different as my wife and I were never pressured to purchase a vehicle. we were fortunate to have Mr. Chapin personally take care of us in considering the purchase of a Nissan vehicle. What impressed us most was he let us ask the questions and the car we decided to purchase SOLD IT'S SELF. When you have a great product it makes the decision to purchase so much easier. Of all the vehicles I have purchased over the years this was without a doubt the smoothest transaction ever. If there should come a time when Nissan Corp would require a survey of all customer satisfactions around the country be submitted to select the best dealer in this country. It would be our opinion that Terry Chapin Nissan would surely head the list. His operation from our view is second to none. Everyone we came in contact with were true professionals. Must add the rest rooms were just spotless as was the rest of the facility. Yes we were so impressed we have decided to tell all our friends and associates that Terry Chapin Nissan is the place to go if they are in the market for a great deal, a wonderful vehicle and a great experience in the purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car broke down - fixed in record time

By Michel Genest on 3/22/2016 at 6:57 PM. Helped by Chris, Service Manager.

Excellent reception from all employees. Car broke down on I-95 in mid afternoon on a Fridaym March 2016. These people worked overtime to fix the car so we could be on our way. A group of Professionals and Dedicated people. I would certainly go back and recommend it to anyone. Thanks Mr. Chapin for a job well done.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, Record time Repairs, Work OT

By MNJHNSN on 3/22/2016 at 7:43 PM.

We were driving from Florida to Ontario, Canada and broke down roadside. We were towed to the dealership who accelerated servicing our vehicle as we were on a strict time frame, ordered the parts, installed them and had us back on the road within 4 hours. They even stayed an hour after the dealership closed. Dedicated and impressive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time!

By Gladstep on 2/20/2016 at 9:21 PM. Helped by Eric Thompson.

Just purchased my second vehicle from Terry Chapin Nissan. I had the best experience ever. I am a very cautious person and don't like to spend time or money without doing research. I did do my research and my found that the better deal was with Terry Chapin. The staff has always been friendly. The paperwork is really the scary part for me. I had made some changes after Eric completed the forms and he smiled and redid the paperwork without any problems. I would recommend this dealership for deals and service. Thank you all!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Purchasing Experience!

By Joseph Wiseman on 2/5/2016 at 10:34 PM.

This is my second vehicle I've purchased from Terry Chapin Nissan and when I thought the purchasing experience couldn't be better, it was. Completely hassle free and catered to all my family needs. Ashley Lewis was extremely accomadating for the financing portion and Terry Chapin made the paperwork process pain free and actually enjoyable. No pressure was fealt throughout the process and the customer service was the best I've ever experienced. Will be buying from Terry Chapin Nissan again and I recommend anyone to this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was great doine bus

By michael on 2/2/2016 at 5:38 AM. Helped by miles.

thay was nice people to talk with asking questions and libra mcrae-miles and thay sold me the truck that i wanted and. i would recommend people to go there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Great,deal on 1/22/2016 at 9:13 PM.

I have bought many cars here before and have never been let down. You can't beat their service or deals. Their staff is very friendly and helpful . I dealt with Scott Alex on my last buy and I will say he was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Altima lease

By Delcooper on 11/29/2015 at 11:04 PM. Helped by Keith Thomas.

Leased new 2015 Altima . It was the most satisfying car buying experience I've had in a long time. Everyone was very nice and to the point. Terry Chapin will explain all your options so you get the best deal. Great car dealer!!!!

I would recommend this dealer.

Overall Rating

2.5  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Quality of Work

Dissatisfied

By Marilynn on 11/20/2015 at 8:36 PM.

Just relocated here. This is my second time at this service department & this dealership. The people inside seem to be friendly enough, but I'm not sure why I would have to wait over three hours for an oil change. Then on my second time in over an hour for air in my tires? Just saying! And no, there may have been a few ahead of me but you took in three behind me.! Rude

I would not recommend this dealer.