Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.1  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By Snow white on 9/12/2019 at 8:44 PM. Helped by Joel Adam's.

Really enjoyed working with Joel. Knowledge able. Friendly. Thanks Joel great experience. Would go back to see Joel again. He get back with you and will find our answers to your questions if he doesn't know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent People

By Blackburn on 8/29/2019 at 11:06 PM. Helped by Joey.

Thank you Terry Labonte! They have great people and excellent prices. Joey helped me get into a truck of my dreams. Will be back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Punctual!

By Edward HOUSE on 8/29/2019 at 4:10 AM. Helped by Leigh A. Bartlett.

My auto insurance company recommended I have my auto repaired at Terry Labonte Chevrolet Collision repair center after having been involved in a minor accident. Taking my adjuster's comment lightly I decided to take my car to Subaru's collision repair center instead and wow did I regret having done so. My car was left at Subaru's shop for over 4 weeks and not a single repair was completed, every time I called, they told me they were "still waiting" on my insurance company to respond. After having waited long enough I finally decided to take my car to Terry Labonte. Within the first day of having dropped my car off I got a call from Leigh A. Bartlett to inform me of how quickly my car was going to be ready. Leigh Bartlett kept me updated as the job progressed, was more than willing to help with any questions I may have had, and capable of communicating back and forth with my insurance company in order to expediate the process. After nearly 3 days my car was ready for pickup! I highly recommend you take your car here for your collision repair! Ask for Leigh A. Bartlett at the front desk, she is extremely polite and on your side!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By PackerNation94 on 8/28/2019 at 8:28 PM. Helped by Moises Sosa.

The dealer was really nice and an amazing person to work with. From the beginning to the end everything went smoothly at a steady pace.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Pleasantly Surprised on 8/27/2019 at 8:37 PM. Helped by Michael Thomas.

I never like buying new vehicles. You have to fight for a decent deal and threaten to walk before most dealers will get serious. However, my experience with Michael Thomas at Terry Labonte Chevrolet was exceptional. I went in looking to make a deal on a vehicle for my wife and a truck for myself. I knew what I wanted for our trades and what the fair market value was for each. I didn’t have to fight for a good deal. They were honest with me the whole way through the process and there were no surprises. What they quoted me was what I paid. Can’t ask for better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman, Phil Williams was amazing.

By jwpaylor on 8/26/2019 at 2:37 PM. Helped by Phil Williams.

"OMG! Great experience and Sales Person Phil Williams!! " My 2012 Buick Lacrosse has steadily been depreciating. The smooth process from the telephone call setting up an appointment until the time I met Phil Williams, my salesman, my experience was wonderful. I am still smiling and thanking to God that he allowed me to walk in the doors of Terry Labonte. The entire process was amazing. These guys worked together like a team who cares about their customers. I feel like I'm apart of the Terry Labonte Chevrolet family now. Thank you Phil for being so kind and amazing.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Wasted three hours...

By Yves Velazco on 8/25/2019 at 3:58 AM. Helped by Brandon, Jonathan.

Straight to the point 2 stars because this dealership wasted my 3 hours! 1* for the appearance and cleanliness of the facility [I'll give them a break for having their music blasting inside the showroom like it was a night club]. 1* because my sales person (Jonathan) was accommodating, friendly, and apologetic [keep reading]. Earlier today [August 24, 2019] I inquired about a 2011 Mazda 3 online and this particular vehicle was posted on their website and several others (i.e. AutoTrader, etc). My assumption was that this car is ready for sale, why else would you put an ad of a vehicle not ready for sale? In any case, I was contacted by Brandon and was asked when would I like to stop by and check out the vehicle, I informed him of a time - great I'm excited. An hour after breakfast, I checked the distance, the dealership was actually 1.5 hours away I called Brandon again and informed him that I will be onsite at 1PM instead of the originally scheduled time - no problem, no mentioned of possible caveats with the car - keep reading. I drove an hour and half through traffic and downpour the entire way to the dealership, I get there and it was still raining. I asked to have the car moved to a covered area because there's no way I can really inspect the vehicle under a downpour. My sales person (Jonathan) tried everything to get the car moved to a covered area without luck, it's fine - went out in the rain anyway and checked out the Mazda3. Few things to notice right away - the car was filthy dirty outside. Opened the car, it's not any better. Still smell like the previous owner, still has the dirt and their grime all over the car. The dash was coming off/damaged, and the airbag light was on when I finally turned on the car, front Bose speakers aren't working, the air dampers in the lower front bumper is cracked. In short, the car isn't ready for showing! I test drove the vehicle and despite the noticeable issues mentioned above, I'm still impressed of how how the car drove, and I'm avid Mazda fan so I'd be ready to make the sale, but...................................................... So we get back inside and started discussing sale, but first - they need to address the issues I mentioned. Jonathan spoke with his Manager and they both agreed they will head to the service department to determine how much all of the "issues" will cost. About 10 minutes later he comes back stating that they "cannot sell me the car because they have to check on the airbag light". Mind-blowing!!! Of course I already knew that the car isn't ready, but the biggest annoyance to all this experience is the fact the dealership is trying to remain proactive by posting a vehicle that isn't ready for sale! Who does that? In any case, this dealership wasted my three hours that I can't get back. The worst part, not a single Manager came out to talk to me an apologize about the entire situation knowing I drove from afar. To the Management, if you are reading this - change your practice. Do NOT post any vehicle in your lot that isn't ready for sale. Only shady business practice those tactics to lure potential buyers in because of the low price. If you value your time, then consider how customer/buyers also value their time particularly if they drove from a distance and not around the corner.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Job

By Bass, Locklear 21 on 8/22/2019 at 6:40 PM. Helped by Joel Adams.

I want to thank Joel Adams and Rob Silers for helping us get the car we wanted and the payment at a reasonable price. We appreciate the time y’all put into us yesterday. Thanks from Patty Bass and Keith Locklear.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow!!!

By Cargirl1977 on 8/20/2019 at 10:36 AM. Helped by Chad.

I came in to this dealership just to look at cars I might buy in the next year. I know my credit wasn’t the best and I am still working on it. I found a used Equinox I liked and test drove. I wanted my payments on the Equinox to be 300 or less. It came out to much more. I was beaten and ready to leave. Then Chad, one of the kindest and helpful salesman I have ever met, showed me a new Equinox. By the time I was done, Chad had gotten me a new car with lower payments than the used. He knew I wanted the Equinox and found a way for me to get it. GO SEE CHAD!!! He works miracles.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By BACON316 on 8/19/2019 at 5:54 PM. Helped by Nick Irvin, Robert Silers.

Nick and Rob Silers got the job dobe for me. Came in looking for a straight up no BS experience and they delivered. I will be back...Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Gtate65 on 8/12/2019 at 2:38 PM. Helped by James Weinberger.

Awesome dealership and kind friendly staff! Willing to work with you and help you find a vehicle your looking for! Will come back for future purchases

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buyer Beware

By Buyer beware on 7/23/2019 at 9:56 AM. Helped by Can't remember.

I brought a car from this dealership. Now I'm having trouble getting tags for the car because they didn't take care of the paper work. I have called this dealership. All they can say we will call you back. I haven't heard from them yet. It's going on day 2.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

MY OPINION: NOT TRUSTWORTHY - BAIT AND SWITCH

By kylam0m on 7/15/2019 at 9:07 PM. Helped by Chad.

I contacted this dealership for a new Camaro advertised at the "Internet Price" of $28,035 on AutoTrader.com. In addition, I received an email from the dealership that confirmed the "Internet Price" of $28,035. I sent email and asked for the final quote with tax, tags, and doc fee. The final verbal quote given on the phone was over $36,000. NC tax rate is 3% ($841.05) which means the doc fee must be over $7,000. What a runaround and waste of time. UPDATE: The dealer's EGM explained that in order to get the "Internet Price", the buyer must qualify for all discounts (which was not explained in the advertisement). He offered to sell the car for $32,035 - which is $4,000 more than the "Internet Price" that was advertised. While I appreciated the offer, it still was not the "Internet Price" advertised.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Buying a new car

By Stromin' Norman on 6/11/2019 at 9:39 PM. Helped by Joel Adams, Bob, Mike Lee.

My sales consultant, Joel Adams, is very well versed on product and procedure , thereby making the experience most pleasing. I felt right at home with the Bowtie Brigade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phil Williams

By Ncgirl on 5/8/2019 at 10:39 PM. Helped by Phil Williams.

Great salesperson, Phil Williams! He was knowledgeable, personable and friendly. I highly recommend anyone working with him to find your next car. He gave great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Equinox Purchase

By Joey Man on 2/17/2019 at 2:02 PM. Helped by James Weinberger.

James Weinberger was very friendly and professional. He made our first purchase at Terry Labonte Cheverolet a great experience. Joe & Nancy. Thank you James. Great Job?

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very bad experience with service department

By wlr2019 on 2/13/2019 at 4:55 PM. Helped by Kevin Wood.

I took my 2007 Trailblazer in because the factory installed trailer hitch was having a problem. My trailer brake lights and brake lights were working but the trailer running lights were not working. I had an 8am appointment and dropped the SUV off at 8am. I was told there would be a $100 diagnostic fee but would go towards the cost of the repair. After 5 hours, I was called and told there was a blown fuse replaced. I was also told that I had a license plate light and side marker light out did I want them replaced. I said yes. Two hours after the initial call I had not been called back, so I went to the dealership and they were still not done with the vehicle. After another hour, they came and got me and said the vehicle was ready and the fee was $185. Two blubs and a fuse, $185. Two days later I plugged the trailer into the SUV and nothing worked on the trailer. I made another appointment to get the vehicle looked at and again they said there was a blown fuse. They replaced the fuse and I went home to see if things with the trailer were ok and again nothing worked on the trailer. This was Friday, so on Monday I called and spoke with advisor and told him nothing was working. He told me he would speak to his technician and call me back. Over a week went by so I called back again and told them that the advisor had not call me back. I told the new advisor about the issue because the previous advisor was out for a few days, and they looked me up in their system and found my invoice. She said she would speak to a technician and call me back in about an hour. A whole day has passed and I have not heard from her. This service department is not reliable or dependable. My SUV is still not fixed and I don't think anyone cares. They more than enough money on a less than one hour job and they are done. I would not recommend this service department to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Sales experience

By LisaT63 on 2/1/2019 at 4:35 AM. Helped by Mike Lee.

I came in to buy a car an Mike Lee helped me. The experience was great, Mike was very knowledgeable. I’ll be sure to recommend Mike Lee to my friend and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truck Buying

By MAP on 1/21/2019 at 12:03 AM. Helped by Mike, James, Kevin, Marvin and others..

I was dreading finding a newer vehicle. After shopping on line I was even more aggravated. Terry Labonte called me and we set up an appointment for me to come shop. Mike was very helpful in hunting what was within my budget on other lots. We found one that met the criteria of what I needed. Mike was very efficient in getting the truck brought to Greensboro and getting it checked out again for me. I purchased the truck and got a great service warranty with it. I love my new GMC truck and I want to say a special thank you to everyone that helped me with this purchase at Terry Labonte Chevrolet.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By BevsCruz on 1/18/2019 at 12:19 AM. Helped by Joel Adams Ryan.

Joel Adams went out of his way to find us a car that met our needs and budget. Everyone from Joel to the finance manager were very professional and helpful

I would recommend this dealer.